Nursing homeFAID #10602
Valley West Health Care Center
★★★★★2/5CMS Five-Star overall2/5 health inspections4/5 staffing4/5 quality measuresSource: CMS Care Compare
Photo via Google · Valley West Health Care Center
Public record summary
What we can show you for free.
Bed capacity
121
State license
385120
CMS facility ID
385120
Care type
Nursing home
Facility name
Valley West Health Care Center
Street address
2300 WARREN STREET
City / state / ZIP
Eugene, OR 97405
Phone
(541) 686-2828
Website
State license #
385120
About this facility — Valley West Health Care Center
Valley West Health Care Center is a Medicare/Medicaid-certified skilled nursing facility in Eugene, Oregon. It is licensed for 121 beds — well above the median for skilled nursing facilities in Oregon (80 beds).
It is one of 87 senior care facilities in Eugene and 128 skilled nursing facilities across Oregon. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.
Federal inspectors have cited Valley West Health Care Center 70 times across 9 inspections in the last three years, including 5 food-safety citations, and CMS has imposed $3,145 in fines. Every citation is listed, dated, and graded in the inspection record below.
This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.
Facility background
What the public record shows.
Ownership & operator
Parent company
Life Care Centers of America
Ownership type
For profit - Corporation
Registered owners & officers
Butner, Nancy
Governing body · Operational control — since 2018
Cross, Cindy
Officer — since 2017
Curtis, Leann
Governing body · Operational control · Additional disclosable party — since 2025
Fletcher, Todd
Operational control — since 2021
Gibbins, Dustin
Governing body · Operational control — since 2024
Henry, Terry
Officer — since 2017
Lay, Lisa
Operational control — since 2017
Life Care Centers of America, Inc.
Operational control · Additional disclosable party — since 2012
Preston, Aubrey
Operational control — since 2024
Preston, Forrest
Indirect owner · Operational control · Additional disclosable party — since 2012
Swanker, Richard
Operational control — since 2022
Thurmond, Joan
Officer — since 2017
Vellody, Nita
Operational control · Additional disclosable party — since 2023
Ziegler, James
Operational control — since 2001
Regulatory standing
Federal court records
20 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)
Licensed / certified since
1972-11-21
CMS overall rating
2 of 5 stars
Health deficiencies
8 at the last standard inspection
Federal fines
$3,145 total
Last standard inspection
2025-05-23
Nurse staffing
4.4 hours per resident per day
Cost & payer profile (FY2023 cost report)
Average billed charges
$628 per day (≈ $19,090/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
69% Medicaid · 5% Medicare · 26% private/other
Occupancy
48% (fiscal year 2023)
Vs. state median
3% above the OR median of $607/day — full state cost breakdown
Services & coverage
Licensed beds
121
Licensed as
NF
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Visiting hours
Daily Open 24 hours
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.
Inspection record
Every citation, dated and graded.
Kitchen & food safety
Federal surveyors inspect the kitchen at every standard visit. This facility has 5 food-safety citations on its three-year record — flagged below among the inspections.
2025-06-25Health inspectionComplaint-triggered1 citation
F-0600
D · No harm foundFrom a complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2025-06-02
2025-05-23Health inspectionComplaint-triggered8 citations
F-0637
D · No harm found
Assess the resident when there is a significant change in condition
Corrected 2025-07-01
F-0644
D · No harm found
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected 2025-07-01
F-0684
D · No harm found
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2025-07-01
F-0689
D · No harm foundFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2025-07-01
F-0727
E · No harm found
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Corrected 2024-10-21
F-0770
D · No harm found
Provide timely, quality laboratory services/tests to meet the needs of residents.
Corrected 2025-07-01
F-0880
E · No harm found
Provide and implement an infection prevention and control program.
Corrected 2025-07-01
F-0883
E · No harm foundFrom a complaint
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected 2025-07-01
5 earlier / fire-safety inspections (61 citations)
2024-02-09Health inspectionComplaint-triggered19 citations
F-0550
E · No harm found
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2024-03-28
F-0580
D · No harm foundFrom a complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected 2024-03-28
F-0640
E · No harm found
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Corrected 2024-03-28
F-0656
D · No harm foundFrom a complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2024-03-28
F-0657
D · No harm foundFrom a complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2024-03-28
F-0677
D · No harm foundFrom a complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2024-03-28
F-0684
E · No harm foundFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2024-03-28
F-0685
D · No harm found
Assist a resident in gaining access to vision and hearing services.
Corrected 2024-06-14
F-0686
D · No harm found
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected 2024-03-28
F-0688
D · No harm foundFrom a complaint
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected 2024-03-28
F-0692
D · No harm foundFrom a complaint
Provide enough food/fluids to maintain a resident's health.
Corrected 2024-07-12
F-0725
E · No harm foundFrom a complaint
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected 2024-03-28
F-0756
D · No harm found
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected 2024-03-28
F-0758
D · No harm found
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected 2024-03-28
F-0770
D · No harm foundFrom a complaint
Provide timely, quality laboratory services/tests to meet the needs of residents.
Corrected 2024-03-28
F-0803
D · No harm foundFood safety
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected 2024-03-28
F-0805
D · No harm foundFood safetyFrom a complaint
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Corrected 2024-07-12
F-0806
E · No harm foundFood safetyFrom a complaint
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Corrected 2024-03-28
F-0880
E · No harm found
Provide and implement an infection prevention and control program.
Corrected 2024-03-28
2022-12-07Health inspection28 citations
F-0550
D · No harm found
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2023-01-11
F-0553
D · No harm found
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Corrected 2023-01-11
F-0561
D · No harm found
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected 2023-01-11
F-0584
E · No harm found
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2023-01-11
F-0600
D · No harm found
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2023-02-28
F-0609
D · No harm found
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2023-01-11
F-0610
D · No harm found
Respond appropriately to all alleged violations.
Corrected 2023-01-11
F-0641
D · No harm found
Ensure each resident receives an accurate assessment.
Corrected 2023-01-11
F-0656
D · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2023-01-11
F-0657
D · No harm found
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2023-01-11
F-0677
D · No harm found
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2023-01-11
F-0684
D · No harm found
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2023-01-11
F-0686
D · No harm found
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected 2023-01-11
F-0687
D · No harm found
Provide appropriate foot care.
Corrected 2023-01-11
F-0688
D · No harm found
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected 2023-01-11
F-0689
D · No harm found
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2023-02-28
F-0692
G · Actual harm
Provide enough food/fluids to maintain a resident's health.
Corrected 2023-01-11
F-0695
D · No harm found
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2023-01-11
F-0697
D · No harm found
Provide safe, appropriate pain management for a resident who requires such services.
Corrected 2023-01-11
F-0725
F · No harm found
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected 2023-02-28
F-0730
E · No harm found
Observe each nurse aide's job performance and give regular training.
Corrected 2023-01-11
F-0732
F · No harm found
Post nurse staffing information every day.
Corrected 2023-02-28
F-0758
D · No harm found
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected 2023-01-11
F-0759
E · No harm found
Ensure medication error rates are not 5 percent or greater.
Corrected 2023-01-11
F-0760
J · Immediate jeopardy
Ensure that residents are free from significant medication errors.
Corrected 2023-01-11
F-0806
D · No harm foundFood safety
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Corrected 2023-01-11
F-0812
E · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2023-01-11
F-0947
E · No harm found
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Corrected 2023-01-11
2025-05-23Fire-safety inspection4 citations
E-0007
F · No harm found
Address patient/client population and determine types of services needed.
Corrected 2025-07-01
E-0013
F · No harm found
Develop Emergency Preparedness policies and procedures.
Corrected 2025-07-01
K-0351
D · No harm found
Install an approved automatic sprinkler system.
Corrected 2025-07-01
K-0761
D · No harm found
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Corrected 2025-07-01
2024-02-09Fire-safety inspection6 citations
K-0255
D · No harm found
Ensure that suites are correctly sub-divided by noncombustible or limited-combustible construction.
Corrected 2024-03-28
K-0712
F · No harm found
Have simulated fire drills held at unexpected times.
Corrected 2024-03-28
K-0761
D · No harm found
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Corrected 2024-03-28
K-0911
D · No harm found
Meet requirements for the installation and maintenance of electrical systems.
Corrected 2024-03-28
K-0920
D · No harm found
Ensure proper usage of power strips and extension cords.
Corrected 2024-03-28
K-0932
D · No harm found
Meet other general requirements.
Corrected 2024-03-28
2022-12-07Fire-safety inspection4 citations
K-0311
D · No harm found
Have an enclosure around a vertical opening shaft.
Corrected 2023-01-11
K-0345
F · No harm found
Have approved installation, maintenance and testing program for fire alarm systems.
Corrected 2023-01-11
K-0372
E · No harm found
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Corrected 2023-01-11
K-0761
E · No harm found
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Corrected 2023-01-11
Federal penalties
2023-09-11Fine$3,145
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 385120.
Visitor reviews
What people say on Google.
4.1★★★★★115 ratings on Google
★★Janice&Roger Hecht · 2026-06-05 · via Google“We are very disappointed in the care at Valley West. Our family member is not elderly or bed ridden, mid 50’s, longtime resident due to strokes at 41. The first 2 years there was therapy and stroke rehab. Post COVID, this place is still blaming the pandemic and getting worse by the week. People are suffering due to poor staffing, neglect. Unacceptable call response times of 1-2+ hours have caused …”
★★★★★Rose Marie Waring · 2026-04-09 · via Google“My sister was a patient in Valley West from March 21 to April 8th for rehab with a broken back. Everyone on staff from the office personnel to the maintenance team treated her with consideration and care. The physical therapy and occupational therapy worked to get her able to return home. The meals were well prepared and appetizing. Thank you Valley West”
★★★★★Deb Strickland · 2026-03-03 · via Google“I can’t say enough for the staff here. I was very worried about sending my mom because of all the bad stories you hear. They were very kind and everyone was wonderful to work with. Upon her leaving they are helping me with so many resources that I will be needing for my mom. Excellent experience.”
Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google
Inside your report
What unlocks when you order.
Ownership & corporate history
Primary tierPrior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more
Inspection citations — last 5 years
LockedThe 70 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.
Civil & criminal lawsuits
Advanced tier onlyActive civil suits
#
Federal dockets
CDC infection data
Unlock the full file
Citations, owner history, lawsuits — decoded into one PDF.
Original records
Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered