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Nursing homeFAID #5252

Village Health Care At the Glen

403 E. FLOURNOY LUCAS, SHREVEPORT, LA, 71115
(318) 213-3500
www.theglensystem.org
126 licensed beds
★★★★★1/5CMS Five-Star overall1/5 health inspections3/5 staffing3/5 quality measuresSource: CMS Care Compare

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Address

403 E. Flournoy Lucas
Shreveport, LA 71115
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Public record summary

What we can show you for free.
Bed capacity
126
CMS facility ID
195533
Care type
Nursing home
County
Caddo
Facility name
Village Health Care At the Glen
Street address
403 E. FLOURNOY LUCAS
City / state / ZIP
Shreveport, LA 71115
Phone
(318) 213-3500
Website
www.theglensystem.org

About this facility — Village Health Care At the Glen

Village Health Care At the Glen is a Medicare/Medicaid-certified skilled nursing facility in Shreveport, Louisiana. It is licensed for 126 beds — close to the median for skilled nursing facilities in Louisiana (122 beds).

It is one of 35 senior care facilities in Shreveport and 266 skilled nursing facilities across Louisiana. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Village Health Care At the Glen 26 times across 14 inspections in the last three years, including 1 food-safety citation, and CMS has imposed $12,735 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Ownership type
Non profit - Corporation

Registered owners & officers

The Glen Retirement System
Direct owner · Operational control · Additional disclosable party — 100% stake — since 1966
Bolton, Michael
Director · Additional disclosable party — since 2024
Burns, Dee
Officer · Operational control · Additional disclosable party — since 2024
Dockendorf, Noreen
Director · Additional disclosable party — since 2024
Fuller, Jeanne
Director · Additional disclosable party — since 2021
Greer, Michelle
Additional disclosable party — since 2013
Hernandez, Robert
Additional disclosable party — since 2015
Mcgowen, Cheryl
Director · Additional disclosable party — since 2022
Rice, Barbara
Director · Additional disclosable party — since 2024
Simmons, Marla
Director · Additional disclosable party — since 2018
Terry, Barbara
Director · Additional disclosable party — since 2010
Washington, Allison
Director · Additional disclosable party — since 2020
Westmoreland, Marti
Director · Additional disclosable party — since 2014
Williams, Cynthia
Director · Additional disclosable party — since 2024
Williams, Debra
Officer · Operational control · Additional disclosable party — since 2015
Williams, Joann
Director · Additional disclosable party — since 2023

Regulatory standing

Licensed / certified since
2001-10-08
CMS overall rating
1 of 5 stars
Health deficiencies
14 at the last standard inspection
Federal fines
$12,735 total
Last standard inspection
2025-05-15
Nurse staffing
4.2 hours per resident per day

Cost & payer profile (FY2024 cost report)

Average billed charges
$332 per day (≈ $10,090/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
29% Medicaid · 15% Medicare · 56% private/other
Occupancy
64% (fiscal year 2024)
Vs. state median
29% above the LA median of $258/day — full state cost breakdown

Services & coverage

Licensed beds
126
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 1 food-safety citation on its three-year record — flagged below among the inspections.
2026-06-24Health inspectionComplaint-triggered3 citations
F-0578
D · No harm foundFrom a complaint
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected 2026-07-28
F-0692
E · No harm foundFrom a complaint
Provide enough food/fluids to maintain a resident's health.
Corrected 2026-08-05
F-0695
E · No harm foundFrom a complaint
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2026-07-28
2026-03-16Health inspectionComplaint-triggered3 citations
F-0600
G · Actual harmFrom a complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2026-01-22
F-0656
D · No harm foundFrom a complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2026-04-24
F-0689
D · No harm foundFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2026-04-24
9 earlier / fire-safety inspections (20 citations)
2025-05-15Health inspection8 citations
F-0604
E · No harm found
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Corrected 2025-06-23
F-0605
E · No harm found
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Corrected 2025-06-23
F-0641
D · No harm found
Ensure each resident receives an accurate assessment.
Corrected 2025-06-23
F-0656
E · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2025-06-23
F-0686
E · No harm found
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected 2025-06-03
F-0695
E · No harm found
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2025-06-23
F-0761
E · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2025-06-23
F-0908
E · No harm found
Keep all essential equipment working safely.
Corrected 2025-06-23
2025-02-12Health inspectionComplaint-triggered1 citation
F-0689
D · No harm foundFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2025-03-27
2024-09-04Health inspectionComplaint-triggered2 citations
F-0684
E · No harm foundFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2024-10-04
F-0689
D · No harm foundFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2024-10-04
2024-08-06Health inspectionComplaint-triggered1 citation
F-0700
D · No harm foundFrom a complaint
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Corrected 2024-09-19
2024-06-24Health inspectionComplaint-triggered1 citation
F-0604
E · No harm foundFrom a complaint
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Corrected 2024-08-02
2024-05-08Health inspectionComplaint-triggered1 citation
F-0697
E · No harm foundFrom a complaint
Provide safe, appropriate pain management for a resident who requires such services.
Corrected 2024-06-13
2024-04-11Health inspection3 citations
F-0637
E · No harm found
Assess the resident when there is a significant change in condition
Corrected 2024-05-24
F-0640
E · No harm found
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Corrected 2024-05-24
F-0812
E · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2024-05-24
2023-12-19Health inspectionComplaint-triggered1 citation
F-0609
D · No harm foundFrom a complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2024-01-31
2023-05-10Health inspection2 citations
F-0658
D · No harm found
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2023-06-23
F-0678
D · No harm found
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Corrected 2023-06-23

Federal penalties

2026-03-16Fine$12,735
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 195533.

Visitor reviews

What people say on Google.
4.67 ratings on Google
Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 26 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
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Citations, owner history, lawsuits — decoded into one PDF.
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Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered