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Nursing homeFAID #13471

Webster House

437 WEBSTER STREET, PALO ALTO, CA, 94301

(650) 328-3300

frontporch.net/community/webster-house

145 licensed beds

★★★★★5/5CMS Five-Star overall5/5 health inspections5/5 staffing5/5 quality measuresSource: CMS Care Compare

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Photo via Google · Webster House Health Center

Address

437 Webster Street

Palo Alto, CA 94301

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Public record summary

What we can show you for free.

Bed capacity

145

CMS facility ID

555156

Care type

Nursing home

County

Santa Clara

Facility name

Webster House

Street address

437 WEBSTER STREET

City / state / ZIP

Palo Alto, CA 94301

Phone

(650) 328-3300

Website

frontporch.net/community/webster-house

About this facility — Webster House

Webster House is a Medicare/Medicaid-certified skilled nursing facility in Palo Alto, California. It is licensed for 145 beds — above the median for skilled nursing facilities in California (98 beds).

It is one of 11 senior care facilities in Palo Alto and 1,165 skilled nursing facilities across California. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Webster House 47 times across 7 inspections in the last three years, including 4 food-safety citations; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Front Porch

Ownership type

Non profit - Corporation

Registered owners & officers

Front Porch Communities and Services

Direct owner · Additional disclosable party — 100% stake — since 2022

Akopyan, Gevork

Operational control — since 2022

Dunn, Michael

Operational control · Additional disclosable party — since 2026

Duranteau, Nancy

Director — since 2021

Forte, Vincent

Director — since 2021

Frederick, Melissa

Operational control · Additional disclosable party — since 2017

Handy, Joanne

Director — since 2021

Ichien, Christopher

Operational control — since 2018

Jacobs, Laura

Director — since 2019

Jordan, Maria

Operational control — since 2024

Kelly, Sean

Officer · Operational control — since 2023

Kroeker, Kevin

Director — since 2018

Macango, Susan

Operational control — since 2026

Mcgovern, Marion

Director — since 2017

Mcmullin, Mary

Operational control — since 2025

Merkin, Nickolas

Owner of a disclosable party — since 2025

Nelson, Harry

Owner of a disclosable party — since 2025

Olson, Kari

Operational control — since 2021

Pennington, Paige

Owner of a disclosable party — since 2025

Salvador, Eduardo

Officer · Operational control — since 2017

Spencer, Peter

Director — since 2026

Tonnu, Diemlan

Director — since 2018

Vranich, Rachel

Officer — since 2022

Wesson, Oliver

Director — since 2017

Whittaker, Susan

Director — since 2018

Regulatory standing

Federal court records

20 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)

Licensed / certified since

1983-06-08

CMS overall rating

5 of 5 stars

Health deficiencies

3 at the last standard inspection

Federal fines

None on record

Last standard inspection

2025-01-30

Nurse staffing

5.1 hours per resident per day

Cost & payer profile (FY2024 cost report)

Average billed charges

$604 per day (≈ $18,360/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

71% Medicaid · 13% Medicare · 16% private/other

Occupancy

40% (fiscal year 2024)

Vs. state median

18% above the CA median of $514/day — full state cost breakdown

Services & coverage

Licensed beds

145

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Monday: 9:00 AM – 5:00 PM · Tuesday: 9:00 AM – 5:00 PM · Wednesday: 9:00 AM – 5:00 PM · Thursday: 9:00 AM – 5:00 PM · Friday: 9:00 AM – 5:00 PM · Saturday: Closed · Sunday: Closed

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 4 food-safety citations on its three-year record — flagged below among the inspections.

2026-06-09Health inspectionComplaint-triggered1 citation

F-0684

E · No harm foundFrom a complaint

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2026-06-25

2025-01-30Health inspection2 citations

F-0761

D · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2025-02-20

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2025-02-18

5 earlier / fire-safety inspections (44 citations)

2023-02-27Health inspection15 citations

F-0637

D · No harm found

Assess the resident when there is a significant change in condition

Corrected 2023-03-29

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2023-03-29

F-0686

D · No harm found

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2023-03-29

F-0689

D · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2023-03-29

F-0693

D · No harm found

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Corrected 2023-03-29

F-0700

E · No harm found

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

Corrected 2023-03-29

F-0755

D · No harm found

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2023-03-29

F-0758

D · No harm found

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Corrected 2023-03-29

F-0759

E · No harm found

Ensure medication error rates are not 5 percent or greater.

Corrected 2023-03-29

F-0760

D · No harm found

Ensure that residents are free from significant medication errors.

Corrected 2023-03-29

F-0761

E · No harm found

Corrected 2023-03-29

F-0804

E · No harm foundFood safety

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Corrected 2023-03-29

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2023-03-29

F-0851

D · No harm found

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

Corrected 2023-03-29

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2023-03-25

2019-11-15Health inspection5 citations

F-0761

D · No harm found

Corrected 2019-12-03

F-0790

D · No harm found

Provide routine and 24-hour emergency dental care for each resident.

Corrected 2019-12-03

F-0804

E · No harm foundFood safety

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Corrected 2019-12-03

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2019-12-03

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2019-12-03

2025-01-30Fire-safety inspection5 citations

E-0039

F · No harm found

Conduct testing and exercise requirements.

Corrected 2025-02-04

K-0211

F · No harm found

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Corrected 2025-02-19

K-0291

F · No harm found

Install emergency lighting that can last at least 1 1/2 hours.

Corrected 2025-02-18

K-0293

F · No harm found

Have properly located and lighted "Exit" signs.

Corrected 2025-02-18

K-0918

F · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2025-02-18

2023-02-27Fire-safety inspection13 citations

E-0039

D · No harm found

Conduct testing and exercise requirements.

Corrected 2023-03-23

K-0161

D · No harm found

Use approved construction type or materials.

Corrected 2023-03-23

K-0291

D · No harm found

Install emergency lighting that can last at least 1 1/2 hours.

Corrected 2023-03-23

K-0293

E · No harm found

Have properly located and lighted "Exit" signs.

Corrected 2023-03-23

K-0321

D · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2023-03-23

K-0347

E · No harm found

Properly provide smoke detection systems in areas open to corridors.

Corrected 2023-03-23

K-0355

D · No harm found

Properly select, install, inspect, or maintain portable fire extinguishes.

Corrected 2023-03-23

K-0363

E · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2023-03-23

K-0521

E · No harm found

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Corrected 2023-03-23

K-0711

D · No harm found

Provide a written emergency evacuation plan.

Corrected 2023-03-23

K-0712

D · No harm found

Have simulated fire drills held at unexpected times.

Corrected 2023-03-23

K-0918

E · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2023-03-23

K-0923

D · No harm found

Have proper medical gas storage and administration areas.

Corrected 2023-03-23

2019-11-15Fire-safety inspection6 citations

E-0004

D · No harm found

Develop and maintain an Emergency Preparedness Program (EP).

Corrected 2020-01-21

E-0026

D · No harm found

Establish roles under a Waiver declared by secretary.

Corrected 2020-01-21

E-0039

D · No harm found

Conduct testing and exercise requirements.

Corrected 2020-01-21

K-0345

C · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2020-01-21

K-0363

D · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2020-01-21

K-0918

D · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2020-01-21

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 555156.

Visitor reviews

What people say on Google.

4.73 ratings on Google

★★★★★E M Cope · 2026-08-08 · via Google
“This is truly an exceptional facility. My mother passed peacefully and without pain. What more can one ask for? Thank you staff!!”

★★★★★Sonia Reyes · 2019-07-20 · via Google
“Beautiful”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 47 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered