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Nursing homeFAID #6099

West Hickory Haven

3310 W COMMERCE RD, MILFORD, MI, 48380
(248) 685-1400
peplinskigroup.com/locations/west-hickory-haven
101 licensed beds
★★★★★1/5CMS Five-Star overall1/5 health inspections3/5 staffing4/5 quality measuresSource: CMS Care Compare

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Photo of WEST HICKORY HAVEN
Photo via Google · Kim

Public record summary

What we can show you for free.
Bed capacity
101
CMS facility ID
235262
Care type
Nursing home
County
Oakland
Facility name
West Hickory Haven
Street address
3310 W COMMERCE RD
City / state / ZIP
Milford, MI 48380
Phone
(248) 685-1400
Website
peplinskigroup.com/locations/west-hickory-haven

About this facility — West Hickory Haven

West Hickory Haven is a Medicare/Medicaid-certified skilled nursing facility in Milford, Michigan. It is licensed for 101 beds — close to the median for skilled nursing facilities in Michigan (100 beds).

It is one of 5 senior care facilities in Milford and 423 skilled nursing facilities across Michigan. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited West Hickory Haven 52 times across 16 inspections in the last three years, including 3 food-safety citations, and CMS has imposed $135,784 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company
The Peplinski Group
Ownership type
For profit - Corporation

Registered owners & officers

Ackerman, Amy
Indirect owner · Additional disclosable party — 10% stake — since 2012
Ackerman, Ricky
Indirect owner · Officer · Operational control · Additional disclosable party — 10% stake — since 2012
Baumgarten, Michael
Indirect owner · Additional disclosable party — 10% stake — since 2012
Baumgarten, Therese
Indirect owner · Additional disclosable party — 10% stake — since 2012
Peplinski, Sheli
Indirect owner · Additional disclosable party — 10% stake — since 2012
Peplinski, Todd
Indirect owner · Director · Officer · Additional disclosable party — 10% stake — since 2012
Schade, Jeffery
Indirect owner · Director · Officer · Operational control · Additional disclosable party — 10% stake — since 2012
Schade, Tamara
Indirect owner · Additional disclosable party — 10% stake — since 2012
Thompson, Brian
Indirect owner · Director · Officer · Operational control · Additional disclosable party — 10% stake — since 2012
Thompson, Shelly
Indirect owner · Additional disclosable party — 10% stake — since 2012
Muszall, Jennifer
Operational control · Additional disclosable party — since 2024
Samluk, Michael
Operational control · Additional disclosable party — since 2017
The Peplinski Group Inc
Additional disclosable party — since 2025
West Hickory Estates, Llc
Additional disclosable party — since 2012
Winkels, Kathy
Operational control · Additional disclosable party — since 2016

Regulatory standing

Federal court records
1 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)
Licensed / certified since
1976-01-01
CMS overall rating
1 of 5 stars
Health deficiencies
11 at the last standard inspection
Federal fines
$135,784 total
Last standard inspection
2026-06-03
Nurse staffing
4.0 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges
$452 per day (≈ $13,740/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
80% Medicaid · 3% Medicare · 17% private/other
Occupancy
76% (fiscal year 2023)
Vs. state median
3% below the MI median of $466/day — full state cost breakdown

Services & coverage

Licensed beds
101
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Visiting hours
Daily Open 24 hours
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 3 food-safety citations on its three-year record — flagged below among the inspections.
2026-06-03Health inspection3 citations
F-0812
F · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2026-07-13
F-0880
F · No harm found
Provide and implement an infection prevention and control program.
Corrected 2026-07-13
F-0881
F · No harm found
Implement a program that monitors antibiotic use.
Corrected 2026-07-13
2026-03-09Health inspectionComplaint-triggered2 citations
F-0627
D · No harm foundFrom a complaint
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Corrected 2026-04-16
F-0628
D · No harm foundFrom a complaint
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Corrected 2026-04-16
13 earlier / fire-safety inspections (47 citations)
2026-01-20Health inspectionComplaint-triggered2 citations
F-0689
G · Actual harmFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2026-01-12
F-0761
D · No harm foundFrom a complaint
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2025-09-05
2025-10-29Health inspectionComplaint-triggered2 citations
F-0604
G · Actual harmFrom a complaint
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Corrected 2025-11-25
F-0609
D · No harm foundFrom a complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2025-11-25
2025-08-26Health inspectionComplaint-triggered2 citations
F-0580
D · No harm foundFrom a complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected 2025-09-12
F-0689
G · Actual harmFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2025-09-12
2025-07-24Health inspectionComplaint-triggered1 citation
F-0584
E · No harm foundFrom a complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2025-08-29
2025-03-13Health inspection4 citations
F-0557
E · No harm found
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Corrected 2025-04-15
F-0678
E · No harm found
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Corrected 2025-04-15
F-0689
D · No harm found
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2025-04-15
F-0849
D · No harm found
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Corrected 2025-04-15
2024-12-16Health inspectionComplaint-triggered2 citations
F-0758
D · No harm foundFrom a complaint
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected 2025-01-14
F-0812
F · No harm foundFood safetyFrom a complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2025-01-14
2024-09-25Health inspectionComplaint-triggered3 citations
F-0600
D · No harm foundFrom a complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2024-11-01
F-0684
D · No harm foundFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2024-11-01
F-0689
D · No harm foundFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2024-11-01
2024-04-10Health inspectionComplaint-triggered3 citations
F-0585
D · No harm foundFrom a complaint
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected 2024-04-30
F-0600
G · Actual harmFrom a complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2024-04-30
F-0755
E · No harm foundFrom a complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected 2024-04-30
2024-02-07Health inspectionComplaint-triggered14 citations
F-0550
D · No harm foundFrom a complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2024-03-05
F-0557
D · No harm found
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Corrected 2024-03-05
F-0561
D · No harm found
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected 2024-03-05
F-0644
D · No harm found
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected 2024-03-05
F-0658
D · No harm foundFrom a complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2024-03-05
F-0677
D · No harm foundFrom a complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2024-03-05
F-0684
D · No harm foundFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2024-03-05
F-0689
G · Actual harmFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2024-03-05
F-0692
D · No harm found
Provide enough food/fluids to maintain a resident's health.
Corrected 2024-03-05
F-0758
D · No harm found
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected 2024-03-05
F-0761
E · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2024-03-05
F-0806
D · No harm foundFood safetyFrom a complaint
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Corrected 2024-03-05
F-0880
D · No harm found
Provide and implement an infection prevention and control program.
Corrected 2024-03-05
F-0912
B · No harm found
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Corrected 2024-03-05
2023-08-29Health inspectionComplaint-triggered2 citations
F-0689
G · Actual harmFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2023-09-27
F-0740
E · No harm foundFrom a complaint
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Corrected 2023-09-27
2026-06-03Fire-safety inspection1 citation
K-0351
E · No harm found
Install an approved automatic sprinkler system.
Corrected 2026-07-13
2025-03-13Fire-safety inspection4 citations
E-0004
F · No harm found
Develop and maintain an Emergency Preparedness Program (EP).
Corrected 2025-04-15
K-0291
F · No harm found
Install emergency lighting that can last at least 1 1/2 hours.
Corrected 2025-04-15
K-0712
F · No harm found
Have simulated fire drills held at unexpected times.
Corrected 2025-04-15
K-0761
F · No harm found
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Corrected 2025-04-15
2024-02-07Fire-safety inspection7 citations
E-0039
F · No harm found
Conduct testing and exercise requirements.
Corrected 2024-03-05
K-0222
E · No harm found
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Corrected 2024-03-05
K-0223
E · No harm found
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Corrected 2024-03-05
K-0353
F · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2024-03-05
K-0741
E · No harm found
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Corrected 2024-03-05
K-0761
F · No harm found
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Corrected 2024-03-05
K-0918
F · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2024-03-05

Federal penalties

2025-10-29Fine$81,480
2024-04-10Fine$15,593
2024-02-07Fine$38,711
Total fines$135,784
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 235262.

Visitor reviews

What people say on Google.
3.867 ratings on Google
★★★★★Kim · 2025-08-04 · via Google

“West Hickory Haven is a wonderful, clean and caring community facility. Its staff are caring and know each of the residents by name. I wouldn’t hesitate to recommend West Hickory Haven to any of my friends or relatives.”

★JA Springer · 2026-04-09 · via Google

“My mom was there for 3 days instead of 3 weeks. We had to pull her out of there! (1) She had a roommate that was semi conscious and moaning constantly (2) The best that they could do for my dad to spend time in the room was to provide him a hard folding chair. (3) It was dirty. (4) Meds were inconsistent and not tracked visibly. Unfortunately there is so much demand for this sort of facility i…”

★★★★★Ashley Sertage · 2025-11-12 · via Google

“I am a nurse with Brighton Hospice and I have some patients that reside in this facility and I will say I absolutely love how involved the staff is. Not just the nurses and the CNAs, everyone cares and is so involved from social work to activities. They CARE. They have a doctor and two nurse practitioners that see all of the patients and ensure they are receiving the best care. They always have gr…”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 52 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
Unlock the full file
Citations, owner history, lawsuits — decoded into one PDF.
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Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered