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Nursing homeFAID #1862

West Melbourne Health & Rehabilitation Center

2125 WEST NEW HAVEN AVE, WEST MELBOURNE, FL, 32904
(321) 725-7360
westmelbournehealthandrehab.com
180 licensed beds
★★★★★2/5CMS Five-Star overall2/5 health inspections4/5 staffing4/5 quality measuresSource: CMS Care Compare

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Photo of WEST MELBOURNE HEALTH & REHABILITATION CENTER
Photo via Google · West Melbourne Health and Rehabilitation Center

Address

2125 West New Haven Ave
West Melbourne, FL 32904
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Public record summary

What we can show you for free.
Bed capacity
180
CMS facility ID
105376
Care type
Nursing home
County
Brevard
Facility name
West Melbourne Health & Rehabilitation Center
Street address
2125 WEST NEW HAVEN AVE
City / state / ZIP
West Melbourne, FL 32904
Phone
(321) 725-7360
Website
westmelbournehealthandrehab.com

About this facility — West Melbourne Health & Rehabilitation Center

West Melbourne Health & Rehabilitation Center is a Medicare/Medicaid-certified skilled nursing facility in West Melbourne, Florida. It is licensed for 180 beds — well above the median for skilled nursing facilities in Florida (120 beds).

It is one of 9 senior care facilities in West Melbourne and 694 skilled nursing facilities across Florida. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited West Melbourne Health & Rehabilitation Center 48 times across 9 inspections in the last three years, including 5 food-safety citations; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company
Nhs Management
Ownership type
For profit - Limited Liability company

Registered owners & officers

Estes, James
Direct owner · Officer — 68% stake — since 1999
James N Estes Jr Family Dynasty Tr No 2
Direct owner — 10% stake — since 2019
Jennifer E Agee Family Dynasty Tr No 2
Direct owner — 10% stake — since 2019
James Norman Estes Jr Tr
Direct owner — 6% stake — since 2013
Jennifer Lee Estes Tr 031093
Direct owner — 6% stake — since 2013
Caiati, Denise
Managing employee · Operational control — since 2022
Long, Phillip
Officer — since 2019
Mcvea, Cheri
Director · Operational control — since 2022
Rasco, Lynn
Director · Operational control — since 2022
Regions Bank
Mortgage holder · Security-interest holder — since 2010
Schneider, Julie
Director · Operational control — since 2023
Toney, Darin
Director · Operational control — since 2024

Regulatory standing

Federal court records
5 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)
Licensed / certified since
1980-09-03
CMS overall rating
2 of 5 stars
Health deficiencies
13 at the last standard inspection
Federal fines
None on record
Last standard inspection
2025-12-04
Nurse staffing
3.7 hours per resident per day

Cost & payer profile (FY2024 cost report)

Average billed charges
$350 per day (≈ $10,640/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
55% Medicaid · 7% Medicare · 39% private/other
Occupancy
84% (fiscal year 2024)
Vs. state median
14% below the FL median of $408/day — full state cost breakdown

Services & coverage

Licensed beds
180
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Visiting hours
Daily Open 24 hours
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 5 food-safety citations on its three-year record — flagged below among the inspections.
2025-12-04Health inspectionComplaint-triggered13 citations
F-0550
D · No harm found
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2026-01-14
F-0565
E · No harm found
Honor the resident's right to organize and participate in resident/family groups in the facility.
Corrected 2026-01-14
F-0568
D · No harm found
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Corrected 2026-01-14
F-0582
D · No harm foundFrom a complaint
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Corrected 2026-01-14
F-0584
D · No harm found
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2026-01-14
F-0585
D · No harm found
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected 2026-01-14
F-0656
D · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2026-01-14
F-0677
D · No harm found
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2026-01-14
F-0688
D · No harm found
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected 2026-01-14
F-0695
D · No harm found
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2026-01-14
F-0699
D · No harm found
Provide care or services that was trauma informed and/or culturally competent.
Corrected 2026-01-14
F-0812
E · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2026-01-14
F-0867
E · No harm found
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Corrected 2026-01-14
2024-02-06Health inspectionComplaint-triggered2 citations
F-0806
D · No harm foundFood safetyFrom a complaint
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Corrected 2024-03-06
F-0842
E · No harm foundFrom a complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2024-03-06
6 earlier / fire-safety inspections (33 citations)
2023-12-14Health inspection10 citations
F-0623
E · No harm found
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected 2024-01-15
F-0655
D · No harm found
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected 2024-01-15
F-0657
D · No harm found
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2024-01-15
F-0677
D · No harm found
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2024-01-15
F-0689
D · No harm found
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2024-01-15
F-0694
D · No harm found
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Corrected 2024-01-15
F-0695
D · No harm found
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2024-01-15
F-0726
D · No harm found
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected 2024-01-15
F-0812
E · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2024-01-15
F-0880
E · No harm found
Provide and implement an infection prevention and control program.
Corrected 2024-01-15
2022-03-16Health inspection12 citations
F-0550
D · No harm found
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2022-04-15
F-0584
E · No harm found
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2022-04-15
F-0636
E · No harm found
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Corrected 2022-04-15
F-0638
E · No harm found
Assure that each resident’s assessment is updated at least once every 3 months.
Corrected 2022-04-15
F-0640
D · No harm found
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Corrected 2022-04-15
F-0679
D · No harm found
Provide activities to meet all resident's needs.
Corrected 2022-04-15
F-0695
D · No harm found
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2022-04-15
F-0697
D · No harm found
Provide safe, appropriate pain management for a resident who requires such services.
Corrected 2022-04-15
F-0803
E · No harm foundFood safety
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected 2022-04-15
F-0814
F · No harm foundFood safety
Dispose of garbage and refuse properly.
Corrected 2022-04-15
F-0867
F · No harm found
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Corrected 2022-04-15
F-0908
D · No harm found
Keep all essential equipment working safely.
Corrected 2022-04-15
2025-12-04Fire-safety inspection1 citation
E-0004
E · No harm found
Develop and maintain an Emergency Preparedness Program (EP).
Corrected 2026-01-15
2024-11-07Fire-safety inspectionComplaint-triggered1 citation
K-0521
D · No harm foundFrom a complaint
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Corrected 2024-12-07
2023-12-14Fire-safety inspection3 citations
K-0351
D · No harm found
Install an approved automatic sprinkler system.
Corrected 2024-01-15
K-0363
E · No harm found
Install corridor and hallway doors that block smoke.
Corrected 2024-01-15
K-0761
E · No harm found
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Corrected 2024-01-15
2022-03-16Fire-safety inspection6 citations
E-0039
F · No harm found
Conduct testing and exercise requirements.
Corrected 2022-04-15
K-0223
E · No harm found
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Corrected 2022-04-15
K-0324
E · No harm found
Provide properly protected cooking facilities.
Corrected 2022-04-15
K-0521
E · No harm found
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Corrected 2022-04-15
K-0918
F · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2022-04-15
K-0920
E · No harm found
Ensure proper usage of power strips and extension cords.
Corrected 2022-04-15
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 105376.

Visitor reviews

What people say on Google.
3.1119 ratings on Google
★★★★★Gretchen James · 2026-05-20 · via Google

“I would go back there again for rehab. All of the staff is very friendly. Not like other places I have been. My CNA during the weekdays Chanice (hope my spelling is correct) is the best. If you get her you are really lucky! Please recommend to anyone you know that needs rehab. One last thing SU is the best dressed.”

★Mary Atkins · 2026-05-29 · via Google

“If I could give negative stars I would! Avid this facility like the plague. My mother recently got out and moved closer to me . But in her 9 months stay . Her necklace was stollen with my brothers ashes . Her clothes were constantly stolen or lost. She got into a physical fight with another patient. Nothing was properly done. They moved her to the other side of the facility and let the other lady …”

★★★★★Tatiana · 2026-01-21 · via Google

“We had a unique experience as my mom was coming from out of county and was short term after a fall, but let me tell you the experience from day 1 was amazing! Jen in admissions was so helpful and so caring, all the CNA's, Marie, Sandy, there were a couple others and I can't remember their names, and the RN's were amazing and made sure my mom was well taken care of, therapy was great as well! Are…”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 48 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
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Citations, owner history, lawsuits — decoded into one PDF.
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Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered