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Nursing homeFAID #14488

West Oaks Nursing and Rehabilitation Center

3200 W. SLAUGHTER LANE, AUSTIN, TX, 78748

(512) 282-0141

ensignservices.net

125 licensed beds

★★★★★2/5CMS Five-Star overall2/5 health inspections2/5 staffing4/5 quality measuresSource: CMS Care Compare

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Photo of WEST OAKS NURSING AND REHABILITATION CENTER

Photo via Google · West Oaks Nursing and Rehabilitation Center

Address

3200 W. Slaughter Lane

Austin, TX 78748

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Public record summary

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Bed capacity

125

CMS facility ID

676095

Care type

Nursing home

County

Travis

Facility name

West Oaks Nursing and Rehabilitation Center

Street address

3200 W. SLAUGHTER LANE

City / state / ZIP

Austin, TX 78748

Phone

(512) 282-0141

Website

ensignservices.net

About this facility — West Oaks Nursing and Rehabilitation Center

West Oaks Nursing and Rehabilitation Center is a Medicare/Medicaid-certified skilled nursing facility in Austin, Texas. It is licensed for 125 beds — close to the median for skilled nursing facilities in Texas (120 beds).

It is one of 116 senior care facilities in Austin and 1,178 skilled nursing facilities across Texas. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited West Oaks Nursing and Rehabilitation Center 44 times across 14 inspections in the last three years, including 2 food-safety citations, and CMS has imposed $39,527 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

The Ensign Group

Ownership type

Government - Hospital district

Registered owners & officers

American Robin Healthcare, Inc.

Operational control · Additional disclosable party — since 2022

Burnam, Soon

Officer — since 2022

Ensign Services Inc

Additional disclosable party — since 2022

Hooper, Grady

Officer — since 2015

Keetch, Chad

Officer — since 2011

Martin, Dieter

Governing body · Operational control · Additional disclosable party — since 2023

Thompson, Amber

Governing body · Operational control · Additional disclosable party — since 2022

Regulatory standing

Federal court records

11 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)

Licensed / certified since

2006-03-31

CMS overall rating

2 of 5 stars

Health deficiencies

8 at the last standard inspection

Federal fines

$39,527 total

Last standard inspection

2026-02-25

Nurse staffing

3.2 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$414 per day (≈ $12,590/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

74% Medicaid · 10% Medicare · 16% private/other

Occupancy

71% (fiscal year 2023)

Vs. state median

49% above the TX median of $277/day — full state cost breakdown

Services & coverage

Licensed beds

125

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily Open 24 hours

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 2 food-safety citations on its three-year record — flagged below among the inspections.

2026-02-25Health inspection7 citations

F-0550

E · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2026-03-02

F-0565

E · No harm found

Honor the resident's right to organize and participate in resident/family groups in the facility.

Corrected 2026-02-26

F-0641

D · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2026-02-26

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2026-02-26

F-0755

D · No harm found

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2026-03-02

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2026-03-02

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2026-03-02

2025-12-11Health inspectionComplaint-triggered1 citation

F-0689

D · No harm foundFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2025-12-15

11 earlier / fire-safety inspections (36 citations)

2025-02-11Health inspectionComplaint-triggered1 citation

F-0760

K · Immediate jeopardyFrom a complaint

Ensure that residents are free from significant medication errors.

Corrected 2025-02-12

2024-11-26Health inspection6 citations

F-0550

D · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2024-12-21

F-0583

E · No harm found

Keep residents' personal and medical records private and confidential.

Corrected 2024-12-21

F-0689

D · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2024-12-21

F-0761

E · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2024-12-21

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2024-12-23

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2024-12-21

2024-05-13Health inspectionComplaint-triggered1 citation

F-0656

D · No harm foundFrom a complaint

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2024-05-22

2024-04-10Health inspectionComplaint-triggered3 citations

F-0550

D · No harm foundFrom a complaint

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2024-05-07

F-0697

H · Actual harmFrom a complaint

Provide safe, appropriate pain management for a resident who requires such services.

Corrected 2024-05-07

F-0755

H · Actual harmFrom a complaint

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2024-05-07

2024-03-28Health inspectionComplaint-triggered2 citations

F-0677

D · No harm foundFrom a complaint

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2024-05-01

F-0689

J · Immediate jeopardyFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2024-03-27

2023-11-13Health inspectionComplaint-triggered1 citation

F-0661

E · No harm foundFrom a complaint

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

Corrected 2023-12-26

2023-09-03Health inspection8 citations

F-0558

D · No harm found

Reasonably accommodate the needs and preferences of each resident.

Corrected 2023-10-03

F-0645

D · No harm found

PASARR screening for Mental disorders or Intellectual Disabilities

Corrected 2023-10-03

F-0657

E · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2023-10-03

F-0689

J · Immediate jeopardy

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2023-10-03

F-0690

E · No harm found

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Corrected 2023-10-03

F-0838

F · No harm found

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

Corrected 2023-10-03

F-0842

D · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2023-10-03

F-0850

E · No harm found

Hire a qualified full-time social worker in a facility with more than 120 beds.

Corrected 2023-10-03

2023-08-24Health inspectionComplaint-triggered1 citation

F-0690

D · No harm foundFrom a complaint

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Corrected 2023-09-22

2026-02-25Fire-safety inspection5 citations

E-0020

F · No harm found

Establish policies and procedures including evacuation.

Corrected 2026-02-26

K-0211

E · No harm found

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Corrected 2026-02-26

K-0321

E · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2026-02-26

K-0355

E · No harm found

Properly select, install, inspect, or maintain portable fire extinguishes.

Corrected 2026-02-26

K-0511

E · No harm found

Have properly installed electrical wiring and gas equipment.

Corrected 2026-02-26

2024-11-26Fire-safety inspection4 citations

K-0211

D · No harm found

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Corrected 2025-05-02

K-0345

F · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2025-05-22

K-0351

E · No harm found

Install an approved automatic sprinkler system.

Corrected 2025-05-01

K-0741

D · No harm found

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

Corrected 2025-05-01

2023-09-03Fire-safety inspection4 citations

K-0222

E · No harm found

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Corrected 2023-10-10

K-0324

F · No harm found

Provide properly protected cooking facilities.

Corrected 2023-10-10

K-0353

E · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2023-10-10

K-0741

E · No harm found

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

Corrected 2023-10-10

Federal penalties

2025-02-11Fine$26,683

2024-03-28Fine$12,844

Total fines$39,527

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 676095.

Visitor reviews

What people say on Google.

4.5115 ratings on Google

★★★★★Adela Mancias · 2026-07-09 · via Google
“West Oaks Nursing and Rehab Center helped make my recuperation from a broken hip as delightful as such an experience can be. The whole staff without exception treated me and everyone else that I observed with respect, kindness and compassion. They were responsive to my needs and performed their respective jobs skillfully and professionally. The overall atmosphere was positive and pleasant. The mea…”

★★★★PK Thomason · 2026-07-21 · via Google
“My dear friend has been there for about 6 months and his care has been exceptional. I have never walked in and found him stranded, in need of help, upset, or neglected in any way. He loves his nurses, therapists, caregivers, and ancillary staff. He feels cared about and safe.”

★★★★★Leann Collins · 2026-01-01 · via Google
“The drive into West Oaks was a pleasant surprise, it is tucked into some oak trees. I Visited a friend there - the place was clean, did not smell at all, did not have a nursing home or rehab vibe. The person at the front desk was helpful and friendly. The staff were all so kind and upbeat. You could feel the positive energy of the environment and staff. I would recommend this facility.”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

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Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

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The 44 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered