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Nursing homeFAID #6171

West Oaks Senior Care & Rehab Center

22355 W EIGHT MILE RD, DETROIT, MI, 48219
(313) 255-6450
westoaksscr.com
102 licensed beds
★★★★★5/5CMS Five-Star overall5/5 health inspections3/5 staffing4/5 quality measuresSource: CMS Care Compare

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Photo of WEST OAKS SENIOR CARE & REHAB CENTER
Photo via Google · Kyle Bogenschutz

Public record summary

What we can show you for free.
Bed capacity
102
CMS facility ID
235374
Care type
Nursing home
County
Wayne
Facility name
West Oaks Senior Care & Rehab Center
Street address
22355 W EIGHT MILE RD
City / state / ZIP
Detroit, MI 48219
Phone
(313) 255-6450
Website
westoaksscr.com

About this facility — West Oaks Senior Care & Rehab Center

West Oaks Senior Care & Rehab Center is a Medicare/Medicaid-certified skilled nursing facility in Detroit, Michigan. It is licensed for 102 beds — close to the median for skilled nursing facilities in Michigan (100 beds).

It is one of 155 senior care facilities in Detroit and 423 skilled nursing facilities across Michigan. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited West Oaks Senior Care & Rehab Center 32 times across 13 inspections in the last three years, including 1 food-safety citation; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company
Nexcare Health Systems
Ownership type
For profit - Limited Liability company

Registered owners & officers

Nexcare Holdings, Llc
Direct owner — 100% stake — since 2013
Gardner, Rosemary
Managing employee — since 2018
Nexcare Health Systems, Llc
Operational control — since 2005
Perry, Michael
Operational control — since 2015
Sangster, Todd
Officer — since 2013

Regulatory standing

Federal court records
1 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)
Licensed / certified since
1978-10-01
CMS overall rating
5 of 5 stars
Health deficiencies
3 at the last standard inspection
Federal fines
None on record
Last standard inspection
2025-06-25
Nurse staffing
3.7 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges
$436 per day (≈ $13,250/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
87% Medicaid · 3% Medicare · 10% private/other
Occupancy
82% (fiscal year 2023)
Vs. state median
6% below the MI median of $466/day — full state cost breakdown

Services & coverage

Licensed beds
102
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Visiting hours
Daily Open 24 hours
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 1 food-safety citation on its three-year record — flagged below among the inspections.
2025-12-16Health inspectionComplaint-triggered1 citation
F-0689
D · No harm foundFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2025-12-17
2025-06-25Health inspection2 citations
F-0711
D · No harm found
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Corrected 2025-07-14
F-0880
D · No harm found
Provide and implement an infection prevention and control program.
Corrected 2025-07-14
10 earlier / fire-safety inspections (29 citations)
2025-04-08Health inspectionComplaint-triggered1 citation
F-0689
D · No harm foundFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2025-04-06
2024-12-05Health inspectionComplaint-triggered1 citation
F-0689
D · No harm foundFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2024-12-23
2024-05-07Health inspectionComplaint-triggered1 citation
F-0686
D · No harm foundFrom a complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected 2024-05-29
2023-12-05Health inspectionComplaint-triggered2 citations
F-0610
D · No harm foundFrom a complaint
Respond appropriately to all alleged violations.
Corrected 2023-12-19
F-0880
E · No harm foundFrom a complaint
Provide and implement an infection prevention and control program.
Corrected 2023-12-19
2023-09-18Health inspectionComplaint-triggered1 citation
F-0580
D · No harm foundFrom a complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected 2023-09-25
2023-07-27Health inspection6 citations
F-0658
D · No harm found
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2023-08-15
F-0695
D · No harm found
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2023-08-15
F-0727
F · No harm found
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Corrected 2023-08-15
F-0791
D · No harm found
Provide or obtain dental services for each resident.
Corrected 2023-08-15
F-0806
D · No harm foundFood safety
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Corrected 2023-08-15
F-0908
F · No harm found
Keep all essential equipment working safely.
Corrected 2023-08-15
2025-07-15Fire-safety inspectionComplaint-triggered1 citation
K-0100
F · No harm foundFrom a complaint
Meet other general requirements.
Corrected 2026-01-19
2025-06-25Fire-safety inspection4 citations
K-0291
F · No harm found
Install emergency lighting that can last at least 1 1/2 hours.
Corrected 2025-07-14
K-0341
F · No harm found
Install a fire alarm system that can be heard throughout the facility.
Corrected 2025-07-14
K-0353
F · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2025-07-14
K-0920
F · No harm found
Ensure proper usage of power strips and extension cords.
Corrected 2025-07-14
2024-06-27Fire-safety inspection11 citations
E-0039
F · No harm found
Conduct testing and exercise requirements.
Corrected 2024-07-12
K-0222
E · No harm found
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Corrected 2024-07-12
K-0321
F · No harm found
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Corrected 2024-07-12
K-0324
F · No harm found
Provide properly protected cooking facilities.
Corrected 2024-07-12
K-0345
F · No harm found
Have approved installation, maintenance and testing program for fire alarm systems.
Corrected 2024-07-12
K-0351
F · No harm found
Install an approved automatic sprinkler system.
Corrected 2024-07-12
K-0353
F · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2024-07-30
K-0354
F · No harm found
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Corrected 2024-07-12
K-0355
F · No harm found
Properly select, install, inspect, or maintain portable fire extinguishes.
Corrected 2024-07-12
K-0918
F · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2024-07-12
K-0923
F · No harm found
Have proper medical gas storage and administration areas.
Corrected 2024-07-12
2023-07-27Fire-safety inspection1 citation
K-0521
F · No harm found
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Corrected 2023-08-15
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 235374.

Visitor reviews

What people say on Google.
3.597 ratings on Google
★Kayla T “princess kayla” · 2026-08-08 · via Google

“No central air at all and detroit has been having extreme heat this summer. The overall aesthetic of the facility was very distasteful and there either needs to be more staff hired OR the staff hired needs extra training. Staff member had the nerve to refuse help in an emergency before discharge papers were signed which is VERY unprofessional.”

★★★★★Artencie Turner · 2026-06-23 · via Google

“I took my two ladies there and I was very pleased and Debra from administration is kind,caring and very professional I also appreciate all the staff there Brenda,Desk Debra etc...... social worker was very kind I left them there feeling very comfortable and when I picked them up they both look clean and happy Great job West oaks don't put Detroit down when it comes to nursing facility this one is …”

★Jamie Lee · 2026-06-07 · via Google

“My dad was in this center, he ended up being transferred to the hospital for a bedsore as large as a beach ball, they weren’t turning him and he to have 3 surgeries, long story short, he ended up passing away on his birthday. This place is horrible, I wouldn’t recommend this place to anyone. They have not heard the last from me.”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 32 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
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Citations, owner history, lawsuits — decoded into one PDF.
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Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered