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Nursing homeFAID #5698

Westborough Healthcare

8 COLONIAL DRIVE, WESTBOROUGH, MA, 01581

(508) 366-9131

www.nextstephc.com

117 licensed beds

★★★★★2/5CMS Five-Star overall3/5 health inspections2/5 staffing1/5 quality measuresSource: CMS Care Compare

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Photo via Google · Westborough HealthCare

Address

8 Colonial Drive

Westborough, MA 01581

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Public record summary

What we can show you for free.

Bed capacity

117

CMS facility ID

225242

Care type

Nursing home

County

Worcester

Facility name

Westborough Healthcare

Street address

8 COLONIAL DRIVE

City / state / ZIP

Westborough, MA 01581

Phone

(508) 366-9131

Website

www.nextstephc.com

About this facility — Westborough Healthcare

Westborough Healthcare is a Medicare/Medicaid-certified skilled nursing facility in Westborough, Massachusetts. It is licensed for 117 beds — close to the median for skilled nursing facilities in Massachusetts (123 beds).

It is one of 7 senior care facilities in Westborough and 341 skilled nursing facilities across Massachusetts. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Westborough Healthcare 39 times across 9 inspections in the last three years, including 2 food-safety citations; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Next Step Healthcare

Ownership type

For profit - Limited Liability company

Registered owners & officers

Dell'anno, Damian

Indirect owner · Officer — since 2017

Govoni, Richard

Operational control · Additional disclosable party — since 2024

Malik, Faisal

Operational control · Additional disclosable party — since 2025

Next Step Healthcare Llc

Indirect owner · Operational control · Additional disclosable party — since 2017

Next Step Ma Nh Gen Master Tenant,llc

Direct owner — since 2017

Stephan, William

Indirect owner · Officer — since 2017

Regulatory standing

Federal court records

5 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)

Licensed / certified since

1975-10-03

CMS overall rating

2 of 5 stars

Health deficiencies

6 at the last standard inspection

Federal fines

None on record

Last standard inspection

2026-02-25

Nurse staffing

3.6 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$658 per day (≈ $20,000/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

47% Medicaid · 7% Medicare · 46% private/other

Occupancy

84% (fiscal year 2023)

Vs. state median

35% above the MA median of $489/day — full state cost breakdown

Services & coverage

Licensed beds

117

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily Open 24 hours

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 2 food-safety citations on its three-year record — flagged below among the inspections.

2026-02-25Health inspection6 citations

F-0558

D · No harm found

Reasonably accommodate the needs and preferences of each resident.

Corrected 2026-03-30

F-0605

D · No harm found

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

Corrected 2026-03-30

F-0679

D · No harm found

Provide activities to meet all resident's needs.

Corrected 2026-03-30

F-0761

D · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2026-03-30

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2026-03-30

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2026-03-30

2025-04-10Health inspectionComplaint-triggered1 citation

F-0842

D · No harm foundFrom a complaint

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2025-04-07

5 earlier / fire-safety inspections (32 citations)

2024-11-18Health inspection16 citations

F-0583

D · No harm found

Keep residents' personal and medical records private and confidential.

Corrected 2024-12-20

F-0584

D · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2024-12-20

F-0622

E · No harm found

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

Corrected 2024-12-20

F-0625

E · No harm found

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Corrected 2024-12-20

F-0644

D · No harm found

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

Corrected 2024-12-20

F-0645

D · No harm found

PASARR screening for Mental disorders or Intellectual Disabilities

Corrected 2024-12-20

F-0658

D · No harm found

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2024-12-20

F-0677

D · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2024-12-20

F-0689

D · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2024-12-20

F-0690

D · No harm found

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Corrected 2024-12-20

F-0695

E · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2024-12-20

F-0726

D · No harm found

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Corrected 2024-12-20

F-0732

E · No harm found

Post nurse staffing information every day.

Corrected 2024-12-20

F-0755

D · No harm found

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2024-12-20

F-0759

D · No harm found

Ensure medication error rates are not 5 percent or greater.

Corrected 2024-12-20

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2024-12-20

2024-09-25Health inspectionComplaint-triggered1 citation

F-0561

D · No harm foundFrom a complaint

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

Corrected 2024-10-23

2023-10-19Health inspectionComplaint-triggered1 citation

F-0607

D · No harm foundFrom a complaint

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Corrected 2023-10-25

2023-08-02Health inspection7 citations

F-0578

G · Actual harm

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Corrected 2023-08-23

F-0580

D · No harm found

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2023-08-23

F-0677

D · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2023-08-23

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2023-09-01

F-0689

E · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2023-09-01

F-0690

D · No harm found

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Corrected 2023-08-23

F-0842

D · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2023-08-23

2024-11-18Fire-safety inspection7 citations

E-0006

D · No harm found

Conduct risk assessment and an All-Hazards approach.

Corrected 2024-12-23

E-0041

F · No harm found

Implement emergency and standby power systems.

Corrected 2024-12-23

K-0311

F · No harm found

Have an enclosure around a vertical opening shaft.

Corrected 2024-12-23

K-0345

F · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2024-12-23

K-0353

F · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2024-12-23

K-0363

D · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2024-12-23

K-0918

F · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2024-12-23

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 225242.

Visitor reviews

What people say on Google.

2.634 ratings on Google

★★★★★Cleo Bezis · 2026-05-07 · via Google
“I stayed at Westborough HealthCare for 3 weeks for short term rehabilitation after suddenly not being able to walk and being diagnosed with Ataxia. I cannot say enough positive things about them. I received Amazing PT and OT services. Menusha, Amanda, Jane, Colby and Sue all do an incredible job making you feel comfortable and confident to participate and complete your rehabilitation goals. They w…”

★★★★Walter Matulis Jr · 2025-06-10 · via Google
“This nursing home has all of the red tape, communication issues expected at any nursing home. One person can be so helpful to loved ones. At Westborough Healthcare that person is CANDY. She is patient, understanding, great interpersonal skills and simply a joy to deal with. Most importantly, from a professional standpoint, always helpfull. Her help in my navigating state, federal, private insuran…”

★james parslow · 2025-05-18 · via Google
“Staff don't do their job and neglect patients. My mother is disabled and needed assistance using the bathroom or being transferred to a wheelchair and when I asked for help, all the staff acted like they were unable and unwilling to even get up out of their chair to do anything and told me there is 1 person that i can ask but they didnt know where that person was. Can't imagine what happens when n…”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 39 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered