Senior Home Review
Home›Browse›Virginia›Richmond›Westminster-canterbury of Richmond
Nursing homeFAID #12439

Westminster-canterbury of Richmond

1600 WESTBROOK AVE, RICHMOND, VA, 23227
(804) 264-6000
www.wcrichmond.org/?_vsrefdom=organic-local-gmb&CMM=seolocal_direct_1018967_gmb&utm_medium=organic&utm_source=local&utm_campaign=1018967&utm_content=gmb
158 licensed beds
★★★★★5/5CMS Five-Star overall4/5 health inspections5/5 staffing4/5 quality measuresSource: CMS Care Compare

Generate this report

Primary Report$79Advanced Report$99
Delivered within 24–48 hours
Photo of WESTMINSTER-CANTERBURY OF RICHMOND
Photo via Google · Westminster Canterbury Richmond

Public record summary

What we can show you for free.
Bed capacity
158
CMS facility ID
495096
Care type
Nursing home
County
Henrico
Facility name
Westminster-canterbury of Richmond
Street address
1600 WESTBROOK AVE
City / state / ZIP
Richmond, VA 23227
Phone
(804) 264-6000
Website
www.wcrichmond.org/?_vsrefdom=organic-local-gmb&CMM=seolocal_direct_1018967_gmb&utm_medium=organic&utm_source=local&utm_campaign=1018967&utm_content=gmb

About this facility — Westminster-canterbury of Richmond

Westminster-canterbury of Richmond is a Medicare/Medicaid-certified skilled nursing facility in Richmond, Virginia. It is licensed for 158 beds — above the median for skilled nursing facilities in Virginia (117 beds).

It is one of 103 senior care facilities in Richmond and 289 skilled nursing facilities across Virginia. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Westminster-canterbury of Richmond 19 times across 7 inspections in the last three years, including 2 food-safety citations; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Ownership type
Non profit - Corporation

Registered owners & officers

Branch Banking and Trust Company
Mortgage holder — since 2010
Burns, John
Director — since 2015
Gardner, Russell
Officer — since 2006
Mackall, Tyler
Operational control · Additional disclosable party — since 2023
The Bank of New York Mellon Trust Company
Mortgage holder — since 2006
Westminster Canterbury Corporation
Direct owner · Security-interest holder — since 1975

Regulatory standing

Licensed / certified since
1975-10-01
CMS overall rating
5 of 5 stars
Health deficiencies
4 at the last standard inspection
Federal fines
None on record
Last standard inspection
2024-06-12
Nurse staffing
4.8 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges
$1,258 per day (≈ $38,240/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
5% Medicaid · 13% Medicare · 82% private/other
Occupancy
88% (fiscal year 2023)
Vs. state median
214% above the VA median of $401/day — full state cost breakdown

Services & coverage

Licensed beds
158
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Visiting hours
Monday: 9:00 AM – 5:00 PM · Tuesday: 9:00 AM – 5:00 PM · Wednesday: 9:00 AM – 5:00 PM · Thursday: 9:00 AM – 5:00 PM · Friday: 9:00 AM – 5:00 PM · Saturday: Closed · Sunday: Closed
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 2 food-safety citations on its three-year record — flagged below among the inspections.
2024-10-30Health inspectionComplaint-triggered2 citations
F-0658
D · No harm foundFrom a complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2024-12-08
F-0842
D · No harm foundFrom a complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2024-12-08
2024-06-12Health inspection4 citations
F-0554
D · No harm found
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected 2024-07-27
F-0656
D · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2024-07-27
F-0684
D · No harm found
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2024-07-27
F-0757
D · No harm found
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected 2024-07-27
4 earlier / fire-safety inspections (13 citations)
2023-05-25Health inspection4 citations
F-0582
B · No harm found
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Corrected 2023-06-30
F-0625
B · No harm found
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Corrected 2023-06-30
F-0688
D · No harm found
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected 2023-06-30
F-0842
D · No harm found
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2023-06-30
2021-03-25Health inspection4 citations
F-0625
F · No harm found
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Corrected 2021-05-09
F-0677
D · No harm found
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2021-05-09
F-0803
F · No harm foundFood safety
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected 2021-05-09
F-0812
F · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2021-05-09
2023-05-25Fire-safety inspection1 citation
K-0291
F · No harm found
Install emergency lighting that can last at least 1 1/2 hours.
Corrected 2024-04-04
2021-03-25Fire-safety inspection4 citations
K-0352
F · No harm found
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Corrected 2021-06-02
K-0353
F · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2021-06-02
K-0363
E · No harm found
Install corridor and hallway doors that block smoke.
Corrected 2021-06-02
K-0511
E · No harm found
Have properly installed electrical wiring and gas equipment.
Corrected 2021-06-02
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 495096.

Visitor reviews

What people say on Google.
4.3145 ratings on Google
★★★★★Martin Mathurin · 2022-10-02 · via Google

“Had a visit to the new promenade section today. It was so amazing I had to share a review. I came to visit my mother, Pat Kawana and she had made us reservations in the new restaurant. I expected high level institutional food. Boy was I wrong. This food was on par with any of the restaurants I have been to in Richmond (or better). The server (AJ) was clean cut, professional, polite and quick to at…”

★★★★★M. Hunter Haglund · 2026-01-07 · via Google

“An absolutely fantastic continuing care retirement community, and it truly is a community. I would live there now, but they say I'm not old enough yet. Really an incredible place with every amenity. There are few other names that come to mind when you consider the range of services here. Of my many friends that have enjoyed, and enjoy, living here-all I hear are positive reviews. Have been lucky …”

★★★★★Don D · 2025-12-27 · via Google

“I reside in independent living at Westminster Canterbury, Richmond. It is a wonderful place to live! I have found all-of the staff here to be friendly, very professional and are quick to correct any problems. Westminister Canterbury offers its residents many amenities, such as six restaurants, a small, grocery store, a pool room, A fully equipped gymnasium, a lap pool and therapeutic pool. Ther…”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 19 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
Unlock the full file
Citations, owner history, lawsuits — decoded into one PDF.
$79$99 Advanced

Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered