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Nursing homeFAID #7007

Westwood Hills Health & Rehabilitation Center

3100 WARRIOR LANE, POPLAR BLUFF, MO, 63901
(573) 785-0851
132 licensed beds
★★★★★3/5CMS Five-Star overall4/5 health inspections1/5 staffing4/5 quality measuresSource: CMS Care Compare

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Photo of WESTWOOD HILLS HEALTH & REHABILITATION CENTER
Photo via Google · Westwood Hills Health and Rehabilitation Center
What we can show you for free.
Bed capacity
132
State license
053629
CMS facility ID
265193
Care type
Nursing home
Facility name
Westwood Hills Health & Rehabilitation Center
Street address
3100 WARRIOR LANE
City / state / ZIP
Poplar Bluff, MO 63901
Phone
(573) 785-0851
State license #
053629

Westwood Hills Health & Rehabilitation Center is a Medicare/Medicaid-certified skilled nursing facility in Poplar Bluff, Missouri. It is licensed for 132 beds — above the median for skilled nursing facilities in Missouri (97 beds).

It is one of 18 senior care facilities in Poplar Bluff and 487 skilled nursing facilities across Missouri. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Westwood Hills Health & Rehabilitation Center 28 times across 6 inspections in the last three years, including 2 food-safety citations; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

What the public record shows.

Ownership & operator

Operator / owner
Helia Healthcare of Poplar Bluff, Llc
Parent company
Helia Healthcare
Ownership type
For profit - Limited Liability company
Administrator
Joetta Martin

Registered owners & officers

Miller, Stephen
Direct owner · Managing employee · Officer — 100% stake — since 2014
Martin, Joetta
Managing employee — since 2015

Regulatory standing

Federal court records
8 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)
Licensed / certified since
1983-02-15
License expires
2028-05-31
CMS overall rating
3 of 5 stars
Health deficiencies
4 at the last standard inspection
Federal fines
None on record
Last standard inspection
2025-12-05
Nurse staffing
2.8 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges
$301 per day (≈ $9,150/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
61% Medicaid · 14% Medicare · 25% private/other
Occupancy
46% (fiscal year 2023)
Vs. state median
17% above the MO median of $257/day — full state cost breakdown

Services & coverage

Licensed beds
132
Licensed as
SNF
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Visiting hours
Daily Open 24 hours
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.
Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 2 food-safety citations on its three-year record — flagged below among the inspections.
2025-12-05Health inspection4 citations
F-0657
D · No harm found
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2026-01-09
F-0697
D · No harm found
Provide safe, appropriate pain management for a resident who requires such services.
Corrected 2026-01-09
F-0761
D · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2026-01-09
F-0880
D · No harm found
Provide and implement an infection prevention and control program.
Corrected 2026-01-09
2024-08-22Health inspection10 citations
F-0623
D · No harm found
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected 2024-09-23
F-0625
D · No harm found
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Corrected 2024-09-23
F-0684
D · No harm found
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2024-09-23
F-0689
D · No harm found
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2024-09-23
F-0690
D · No harm found
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected 2024-09-23
F-0695
D · No harm found
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2024-09-23
F-0759
D · No harm found
Ensure medication error rates are not 5 percent or greater.
Corrected 2024-09-23
F-0761
D · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2024-09-23
F-0812
F · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2024-09-23
F-0880
D · No harm found
Provide and implement an infection prevention and control program.
Corrected 2024-09-23
4 earlier / fire-safety inspections (14 citations)
2023-03-10Health inspection5 citations
F-0574
C · No harm found
The resident has the right to receive notices in a format and a language he or she understands.
Corrected 2023-04-21
F-0577
C · No harm found
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Corrected 2023-04-21
F-0584
D · No harm found
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2023-04-21
F-0732
C · No harm found
Post nurse staffing information every day.
Corrected 2023-04-21
F-0812
F · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2023-04-21
2025-12-05Fire-safety inspection2 citations
K-0222
F · No harm found
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Corrected 2025-12-08
K-0353
F · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2026-01-08
2024-08-22Fire-safety inspection3 citations
K-0222
F · No harm found
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Corrected 2024-09-23
K-0324
F · No harm found
Provide properly protected cooking facilities.
Corrected 2024-09-23
K-0923
F · No harm found
Have proper medical gas storage and administration areas.
Corrected 2024-09-23
2023-03-10Fire-safety inspection4 citations
K-0300
F · No harm found
Meet other general requirements that are deficient.
Corrected 2023-04-21
K-0321
F · No harm found
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Corrected 2023-04-11
K-0355
F · No harm found
Properly select, install, inspect, or maintain portable fire extinguishes.
Corrected 2023-04-21
K-0753
F · No harm found
Have restrictions on the use of highly flammable decorations.
Corrected 2023-04-21
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 265193.
What people say on Google.
3.440 ratings on Google
★Sherry Taylor · 2026-04-21 · via Google

“Little over a year, I had a family member there, when they were admitted there in little over 24 hr, we were back at the hospital, why??? Well, that morning, I walked in he was laying half naked clothes soak in urine, for quite sometime, he didnt get his meds that was needed, I asked what was his blood levels were, The rn told me they couldnt check his blood sugar, I ask why, they said they ar…”

★Kim Knapp · 2025-08-27 · via Google

“I went to Westwood hills for rehabilitation after 2 extensive surgeries. I was treated terribly, neglected, I went in and They put my catheter in wrong, denied me my medication, left me on the commode for over an hour with no string to call for help. The lights did not work. My bathroom was always locked. I was hooked to i.v.s, wound vac, catheter etc. I would buzz to have help me to the restroom…”

★★Rita Baker · 2025-08-13 · via Google

“my family member was here for therapy after spendin time in the hospital and was very weak. when i came he told me his nurse has to use a walker to come change his bandages! he thought another resident had got lost and came in his room…..he said she did not clean his wound right and he had to tell her how to do it like the nurses in the hospital did….. he was so worried hes wound was going to get …”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google
What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 28 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
Unlock the full file
Citations, owner history, lawsuits — decoded into one PDF.
Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered