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Nursing homeFAID #9062

White Oak Manor - Burlington

323 BALDWIN ROAD, BURLINGTON, NC, 27217

(336) 229-5571

whiteoakmanor.com/burlington-nc

160 licensed beds

★★★★★2/5CMS Five-Star overall1/5 health inspections4/5 staffing5/5 quality measuresSource: CMS Care Compare

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Photo via Google · White Oak of Burlington

Address

323 Baldwin Road

Burlington, NC 27217

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Public record summary

What we can show you for free.

Bed capacity

160

CMS facility ID

345301

Care type

Nursing home

County

Alamance

Facility name

White Oak Manor - Burlington

Street address

323 BALDWIN ROAD

City / state / ZIP

Burlington, NC 27217

Phone

(336) 229-5571

Website

whiteoakmanor.com/burlington-nc

About this facility — White Oak Manor - Burlington

White Oak Manor - Burlington is a Medicare/Medicaid-certified skilled nursing facility in Burlington, North Carolina. It is licensed for 160 beds — well above the median for skilled nursing facilities in North Carolina (102 beds).

It is one of 138 senior care facilities in Burlington and 420 skilled nursing facilities across North Carolina. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited White Oak Manor - Burlington 31 times across 9 inspections in the last three years, including 1 food-safety citation, and CMS has imposed $137,472 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Ownership type

For profit - Corporation

Regulatory standing

Licensed / certified since

1989-04-27

CMS overall rating

2 of 5 stars

Health deficiencies

3 at the last standard inspection

Federal fines

$137,472 total

Last standard inspection

2025-11-18

Nurse staffing

4.0 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$342 per day (≈ $10,400/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

51% Medicaid · 2% Medicare · 47% private/other

Occupancy

75% (fiscal year 2023)

Vs. state median

8% below the NC median of $373/day — full state cost breakdown

Services & coverage

Licensed beds

160

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Compiled from CMS Nursing Home Compare; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 1 food-safety citation on its three-year record — flagged below among the inspections.

2025-11-18Health inspection3 citations

F-0655

D · No harm found

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Corrected 2025-12-01

F-0688

D · No harm found

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

Corrected 2025-12-01

F-0732

C · No harm found

Post nurse staffing information every day.

Corrected 2025-12-01

2025-03-31Health inspectionComplaint-triggered6 citations

F-0580

K · Immediate jeopardyFrom a complaint

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2025-04-25

F-0600

J · Immediate jeopardyFrom a complaint

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected 2025-04-25

F-0607

K · Immediate jeopardyFrom a complaint

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Corrected 2025-04-25

F-0610

D · No harm foundFrom a complaint

Respond appropriately to all alleged violations.

Corrected 2025-04-25

F-0684

K · Immediate jeopardyFrom a complaint

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2025-04-25

F-0726

K · Immediate jeopardyFrom a complaint

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Corrected 2025-04-25

5 earlier / fire-safety inspections (22 citations)

2024-08-01Health inspectionComplaint-triggered7 citations

F-0600

G · Actual harmFrom a complaint

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected 2024-08-26

F-0602

E · No harm foundFrom a complaint

Protect each resident from the wrongful use of the resident's belongings or money.

Corrected 2024-08-26

F-0607

E · No harm foundFrom a complaint

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Corrected 2024-08-26

F-0677

D · No harm foundFrom a complaint

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2024-08-26

F-0745

D · No harm found

Provide medically-related social services to help each resident achieve the highest possible quality of life.

Corrected 2024-08-26

F-0756

D · No harm found

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Corrected 2024-08-26

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2024-08-26

2024-06-07Health inspectionComplaint-triggered1 citation

F-0728

D · No harm foundFrom a complaint

Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.

Corrected 2024-08-01

2023-06-23Health inspection6 citations

F-0623

B · No harm found

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Corrected 2023-07-21

F-0657

D · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2023-07-21

F-0689

D · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2023-07-21

F-0727

F · No harm found

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

Corrected 2023-07-21

F-0849

D · No harm found

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

Corrected 2023-07-21

F-0850

B · No harm found

Hire a qualified full-time social worker in a facility with more than 120 beds.

Corrected 2023-07-21

2024-08-01Fire-safety inspection5 citations

K-0300

E · No harm found

Meet other general requirements that are deficient.

Corrected 2024-10-04

K-0352

E · No harm found

Properly install and monitor supervisory attachments on automatic sprinkler systems.

Corrected 2024-10-04

K-0374

D · No harm found

Install smoke barrier doors that can resist smoke for at least 20 minutes.

Corrected 2024-10-04

K-0521

E · No harm found

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Corrected 2024-10-04

K-0918

E · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2024-10-04

2023-06-23Fire-safety inspection3 citations

K-0324

D · No harm found

Provide properly protected cooking facilities.

Corrected 2023-08-15

K-0511

D · No harm found

Have properly installed electrical wiring and gas equipment.

Corrected 2023-08-15

K-0712

F · No harm found

Have simulated fire drills held at unexpected times.

Corrected 2023-08-15

Federal penalties

2025-03-31Fine$109,668

2024-06-07Fine$27,804

2025-03-31Medicare payment denial — 2 days

Total fines$137,472

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 345301.

Visitor reviews

What people say on Google.

2.936 ratings on Google

★★★★★McKinley Navarrete · 2026-04-06 · via Google
“My family and I can’t say thank you enough for the great care that you gave our Dad, Mr. Rose, in rehab. Every day, I came to see him, and every day he was treated well, I was always greeted, he was always clean and cared for, and the staff worked extra hard to help him get his strength back so he could go home safely after back to back infections. Special thanks to Ms. Pinnix for treating him and…”

★★★★★Caroline C · 2026-03-06 · via Google
“My mom passed away recently and spent the last 8-9 months of her life bed-bound. She was in a private room on the rehab hall and we were very pleased with her care. Although it is one of the older facilities we toured, it was the cleanest and had the nicest staff. They were extremely attentive but the ones that were the absolute best that we worked with were both of the Crystals, Christine, and he…”

★★★★★Crystal Dean-Smith · 2026-05-13 · via Google
“I would not risk my mother being anywhere else! The foundation behind this home has absolutely paid off. The staff are wonderful, caring, and have an incredible work ethic. They care!!!”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

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The 31 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered