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Nursing homeFAID #9018

White Oak Manor - Charlotte

4009 CRAIG AVENUE, CHARLOTTE, NC, 28211

(704) 365-2620

whiteoakmanor.com/charlotte-nc

180 licensed beds

★★★★★1/5CMS Five-Star overall1/5 health inspections3/5 staffing4/5 quality measuresSource: CMS Care Compare

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Photo via Google · White Oak Manor Charlotte

Address

4009 Craig Avenue

Charlotte, NC 28211

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Public record summary

What we can show you for free.

Bed capacity

180

CMS facility ID

345238

Care type

Nursing home

County

Mecklenburg

Facility name

White Oak Manor - Charlotte

Street address

4009 CRAIG AVENUE

City / state / ZIP

Charlotte, NC 28211

Phone

(704) 365-2620

Website

whiteoakmanor.com/charlotte-nc

About this facility — White Oak Manor - Charlotte

White Oak Manor - Charlotte is a Medicare/Medicaid-certified skilled nursing facility in Charlotte, North Carolina. It is licensed for 180 beds — well above the median for skilled nursing facilities in North Carolina (102 beds).

It is one of 204 senior care facilities in Charlotte and 420 skilled nursing facilities across North Carolina. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited White Oak Manor - Charlotte 44 times across 11 inspections in the last three years, including 4 food-safety citations, and CMS has imposed $69,804 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Ownership type

For profit - Corporation

Regulatory standing

Federal court records

1 naming this facility — view the cases (a listed case is not a finding of wrongdoing)

Licensed / certified since

1983-11-15

CMS overall rating

1 of 5 stars

Health deficiencies

10 at the last standard inspection

Federal fines

$69,804 total

Last standard inspection

2026-04-13

Nurse staffing

3.5 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$336 per day (≈ $10,210/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

55% Medicaid · 3% Medicare · 41% private/other

Occupancy

76% (fiscal year 2023)

Vs. state median

10% below the NC median of $373/day — full state cost breakdown

Services & coverage

Licensed beds

180

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily Open 24 hours

Compiled from CMS Nursing Home Compare; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 4 food-safety citations on its three-year record — flagged below among the inspections.

2026-04-13Health inspectionComplaint-triggered5 citations

F-0550

D · No harm foundFrom a complaint

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2026-05-08

F-0677

D · No harm foundFrom a complaint

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2026-05-08

F-0689

J · Immediate jeopardy

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2026-05-08

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2026-05-08

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2026-05-08

2025-11-18Health inspectionComplaint-triggered2 citations

F-0684

D · No harm foundFrom a complaint

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2025-11-25

F-0925

D · No harm foundFrom a complaint

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

Corrected 2025-11-25

6 earlier / fire-safety inspections (37 citations)

2025-10-27Health inspectionComplaint-triggered3 citations

F-0684

J · Immediate jeopardyFrom a complaint

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2025-11-22

F-0711

D · No harm foundFrom a complaint

Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

Corrected 2025-11-22

F-0756

D · No harm foundFrom a complaint

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Corrected 2025-11-22

2025-03-27Health inspectionComplaint-triggered5 citations

F-0689

D · No harm foundFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2025-04-24

F-0695

D · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2025-04-24

F-0761

D · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2025-04-24

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2025-04-24

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2025-04-24

2023-12-08Health inspectionComplaint-triggered6 citations

F-0550

E · No harm foundFrom a complaint

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2024-01-05

F-0585

E · No harm foundFrom a complaint

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Corrected 2024-01-05

F-0626

D · No harm foundFrom a complaint

Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.

Corrected 2024-01-05

F-0657

E · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2024-01-05

F-0806

D · No harm foundFood safetyFrom a complaint

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

Corrected 2024-01-05

F-0808

D · No harm foundFood safetyFrom a complaint

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

Corrected 2024-01-05

2025-03-27Fire-safety inspection8 citations

K-0321

D · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2025-06-14

K-0345

D · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2025-06-14

K-0353

D · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2025-06-14

K-0521

D · No harm found

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Corrected 2025-06-14

K-0712

D · No harm found

Have simulated fire drills held at unexpected times.

Corrected 2025-06-14

K-0914

D · No harm found

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

Corrected 2025-06-14

K-0918

D · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2025-06-14

K-0923

D · No harm found

Have proper medical gas storage and administration areas.

Corrected 2025-06-14

2023-12-08Fire-safety inspection14 citations

K-0100

D · No harm found

Meet other general requirements.

Corrected 2024-03-14

K-0222

D · No harm found

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Corrected 2024-03-14

K-0232

D · No harm found

Have corridors or aisles that are unobstructed and are at least 8 feet in width.

Corrected 2024-03-14

K-0271

D · No harm found

Have exits that are accessible at all times.

Corrected 2024-03-14

K-0291

D · No harm found

Install emergency lighting that can last at least 1 1/2 hours.

Corrected 2024-03-14

K-0321

D · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2024-03-14

K-0345

D · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2024-03-14

K-0353

D · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2024-03-14

K-0363

D · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2024-03-14

K-0374

D · No harm found

Install smoke barrier doors that can resist smoke for at least 20 minutes.

Corrected 2024-03-14

K-0521

D · No harm found

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Corrected 2024-03-14

K-0712

D · No harm found

Have simulated fire drills held at unexpected times.

Corrected 2024-03-14

K-0914

D · No harm found

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

Corrected 2024-03-14

K-0918

D · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2024-03-14

2022-04-28Fire-safety inspection1 citation

K-0211

F · No harm found

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Corrected 2022-07-01

Federal penalties

2026-04-13Fine$43,641

2025-10-27Fine$10,010

2025-10-27Fine$16,153

Total fines$69,804

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 345238.

Visitor reviews

What people say on Google.

3.063 ratings on Google

★★vingelywilliams · 2026-04-07 · via Google
“As mentioned in most comments..there are only a few nurses that are doing their job. CNAs ...once they know and see that a family member keep a parent or uncle clean during evening shift ...you do not see them. A nurse has had to assist in helping clean up family member that was left with dried feces. Wow!!! . There are other residents that have sat in a w/c soaked with urine and feces. Why??...th…”

★★★★Shi Vau · 2025-08-12 · via Google
“My dad is currently a resident at this facility i ask during the care plan meeting for one thing please get him out of bed daily, because when he was at home in my care his daughter everyday he was washed clean clothes and out bed, every time I visit hes in the bed mid morning ,noon-ish and beyond. 1 request not to mention they all has phone issues (i cant connect you to the whatever office OUR li…”

★Jillian Handren · 2025-02-07 · via Google
“Disgusted with the care and cleanliness! This is my second visit in a year as I live 2,000 miles away and I am not in charge of their care. Last year my cousin and I spent 2+ 8 hour days cleaning and organizing their room. It was dirty and unsafe. They are unable to speak for themselves which is so sad. If I were in charge of their care I would move them tomorrow! I’m in tears. Again we cleaned an…”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 44 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered