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Nursing homeFAID #8961

White Oak Manor-shelby

401 N MORGAN STREET, SHELBY, NC, 28150
(704) 482-7326
160 licensed beds
★★★★★2/5CMS Five-Star overall2/5 health inspections2/5 staffing3/5 quality measuresSource: CMS Care Compare

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Photo of White Oak Manor-Shelby
Photo via Google · White Oak Manor Shelby
What we can show you for free.
Bed capacity
160
CMS facility ID
345171
Care type
Nursing home
County
Cleveland
Facility name
White Oak Manor-shelby
Street address
401 N MORGAN STREET
City / state / ZIP
Shelby, NC 28150
Phone
(704) 482-7326

White Oak Manor-shelby is a Medicare/Medicaid-certified skilled nursing facility in Shelby, North Carolina. It is licensed for 160 beds — well above the median for skilled nursing facilities in North Carolina (102 beds).

It is one of 33 senior care facilities in Shelby and 420 skilled nursing facilities across North Carolina. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited White Oak Manor-shelby 29 times across 10 inspections in the last three years, including 1 food-safety citation, and CMS has imposed $42,972 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

What the public record shows.

Ownership & operator

Parent company
National Healthcare Corporation
Ownership type
For profit - Corporation

Registered owners & officers

Abernathy, James
Indirect owner — since 2024
Adams, Robert
Indirect owner · Governing body — since 1998
Adams, William
Indirect owner — since 2024
Blackrock Inc
Additional disclosable party — since 2024
Clark, Kevin
Operational control · Additional disclosable party — since 2024
Flatt, Ben
Indirect owner · Officer — since 2017
Flatt, Stephen
Indirect owner · Director · Operational control · Owner of a disclosable party — since 2005
Forsey, Gregory
Operational control · Additional disclosable party — since 2024
Hassan, Emil
Indirect owner — since 2024
Higby, Michelle
Operational control — since 2024
Kidd, Brian
Indirect owner · Officer · Operational control · Additional disclosable party — since 2023
Laroche, Richard
Indirect owner — since 1998
Lombardo, Crystal
Operational control · Additional disclosable party — since 2024
Mccreary, Josh
Indirect owner · Officer — since 2019
Morgan Stanley Institutional Advisors Llc
Indirect owner — since 2024
Piercey, Lisa
Director — since 2025
Trail, Sandra
Indirect owner — since 2024

Regulatory standing

Federal court records
20 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)
Licensed / certified since
1977-10-26
CMS overall rating
2 of 5 stars
Health deficiencies
3 at the last standard inspection
Federal fines
$42,972 total
Last standard inspection
2025-08-28
Nurse staffing
3.4 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges
$368 per day (≈ $11,190/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
65% Medicaid · 8% Medicare · 28% private/other
Occupancy
76% (fiscal year 2023)
Vs. state median
1% below the NC median of $373/day — full state cost breakdown

Services & coverage

Licensed beds
160
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.
Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 1 food-safety citation on its three-year record — flagged below among the inspections.
2026-03-12Health inspectionComplaint-triggered1 citation
F-0689
G · Actual harmFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
2025-08-28Health inspection2 citations
F-0641
E · No harm found
Ensure each resident receives an accurate assessment.
Corrected 2025-09-17
F-0656
D · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2025-09-17
7 earlier / fire-safety inspections (26 citations)
2025-07-23Health inspectionComplaint-triggered2 citations
F-0550
D · No harm foundFrom a complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2025-08-28
F-0689
G · Actual harmFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2025-08-28
2024-10-21Health inspectionComplaint-triggered3 citations
F-0677
D · No harm foundFrom a complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2024-11-15
F-0880
F · No harm foundFrom a complaint
Provide and implement an infection prevention and control program.
Corrected 2024-11-15
F-0882
F · No harm foundFrom a complaint
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Corrected 2024-11-15
2024-05-23Health inspectionComplaint-triggered7 citations
F-0550
D · No harm found
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2024-06-21
F-0656
D · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2024-06-21
F-0658
D · No harm found
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2024-06-21
F-0679
E · No harm found
Provide activities to meet all resident's needs.
Corrected 2024-06-21
F-0689
G · Actual harmFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2024-06-21
F-0755
E · No harm found
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected 2024-06-21
F-0809
E · No harm foundFood safety
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Corrected 2024-06-21
2023-02-28Health inspection3 citations
F-0600
J · Immediate jeopardy
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2023-03-24
F-0610
J · Immediate jeopardy
Respond appropriately to all alleged violations.
Corrected 2023-03-24
F-0686
D · No harm found
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected 2023-03-24
2024-05-23Fire-safety inspection5 citations
K-0161
D · No harm found
Use approved construction type or materials.
Corrected 2024-09-05
K-0345
D · No harm found
Have approved installation, maintenance and testing program for fire alarm systems.
Corrected 2024-09-05
K-0353
D · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2024-09-05
K-0914
D · No harm found
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Corrected 2024-09-05
K-0918
D · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2024-09-05
2023-02-28Fire-safety inspection5 citations
K-0222
D · No harm found
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Corrected 2023-05-19
K-0225
D · No harm found
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Corrected 2023-05-19
K-0291
D · No harm found
Install emergency lighting that can last at least 1 1/2 hours.
Corrected 2023-05-19
K-0321
D · No harm found
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Corrected 2023-05-19
K-0923
D · No harm found
Have proper medical gas storage and administration areas.
Corrected 2023-05-19
2021-07-02Fire-safety inspection1 citation
K-0921
E · No harm found
Ensure that testing and maintenance of electrical equipment is performed.
Corrected 2021-08-28

Federal penalties

2026-03-12Fine$10,868
2025-07-23Fine$3,931
2025-07-23Fine$3,931
2025-07-23Fine$11,700
2024-05-23Fine$12,542
2025-07-23Medicare payment denial — 34 days
Total fines$42,972
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 345171.
What people say on Google.
3.028 ratings on Google
★Sara Ellis · 2025-12-23 · via Google

“Do not send your loved ones here. I want to breakdown my thoughts of this place. First of all there are some nurses who really do care about their job and are sweet, but those are few and far between. My grandfather stayed here for a week. When the family wasn’t there he was basically by himself. Leaving him to defecate all over himself is neglectful and demeaning. He was not bathed the entire ti…”

★★★★Terri Bell · 2025-05-05 · via Google

“My Dad recently was in short-term rehab for two weeks. Overall, the experience was very positive. All of the staff were pleasant, kind, and gave him prompt attention. The rehab department was excellent and provided great care. The only concern we had was with the food. At times, it was undercooked-for example, he was served raw bacon once-and what was listed on the menu or his selection was no…”

★Andrea Humble · 2025-03-02 · via Google

“My grandma was here for 10 years. She passed away 2 weeks ago thus I want to breakdown my thoughts of this place. First of all there are some nurses who really do care about their job and are sweet, but those are few and far between.As far as the care she received She was not bathed regularly, was often left without necessary pain medication, and had to endure completely unacceptable living condit…”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google
What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 29 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
Unlock the full file
Citations, owner history, lawsuits — decoded into one PDF.
Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered