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Nursing homeFAID #12947

White Sulphur Springs Center

345 POCAHONTAS TRAIL, WHITE SULPHUR SPRING, WV, 24986

(304) 536-4661

68 licensed beds

★★★★★3/5CMS Five-Star overall2/5 health inspections3/5 staffing5/5 quality measuresSource: CMS Care Compare

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Address

345 Pocahontas Trail

White Sulphur Spring, WV 24986

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Public record summary

What we can show you for free.

Bed capacity

CMS facility ID

515100

Care type

Nursing home

County

Greenbrier

Facility name

White Sulphur Springs Center

Street address

345 POCAHONTAS TRAIL

City / state / ZIP

White Sulphur Spring, WV 24986

Phone

(304) 536-4661

About this facility — White Sulphur Springs Center

White Sulphur Springs Center is a Medicare/Medicaid-certified skilled nursing facility in White Sulphur Spring, West Virginia. It is licensed for 68 beds — below the median for skilled nursing facilities in West Virginia (80 beds).

It is one of 1 senior care facility in White Sulphur Spring and 123 skilled nursing facilities across West Virginia. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited White Sulphur Springs Center 65 times across 9 inspections in the last three years, including 9 food-safety citations, and CMS has imposed $59,233 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Genesis Healthcare

Ownership type

For profit - Corporation

Registered owners & officers

Genesis Operations V Llc

Direct owner — 100% stake — since 2011

Berg, Michael

Officer — since 2015

Bridgeford, Laura

Officer — since 2024

Fc-gen Operations Investment Llc

Indirect owner — since 2015

Gen Operations I Llc

Indirect owner — since 2015

Gen Operations Ii Llc

Indirect owner — since 2015

Genesis Healthcare Inc

Indirect owner — since 2015

Genesis Healthcare Llc

Indirect owner — since 2011

Genesis Holdings Llc

Indirect owner — since 2015

Ghc Holdings Llc

Indirect owner — since 2011

Larson, Anthony

Operational control · Additional disclosable party — since 2024

Mendelson, Avi

Officer — since 2024

Sun Healthcare Group Inc

Indirect owner — since 2015

Whitman, Arnold

Indirect owner — since 2015

Zafar, Saad

Additional disclosable party — since 2024

Regulatory standing

Federal court records

20 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)

Licensed / certified since

1989-06-09

CMS overall rating

3 of 5 stars

Health deficiencies

10 at the last standard inspection

Federal fines

$59,233 total

Last standard inspection

2025-09-10

Nurse staffing

3.1 hours per resident per day

Cost & payer profile (FY2024 cost report)

Average billed charges

$560 per day (≈ $17,020/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

84% Medicaid · 6% Medicare · 10% private/other

Occupancy

94% (fiscal year 2024)

Vs. state median

3% above the WV median of $545/day — full state cost breakdown

Services & coverage

Licensed beds

Medicare

Accepted

Medicaid

Accepted

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 9 food-safety citations on its three-year record — flagged below among the inspections.

2025-11-19Health inspectionComplaint-triggered1 citation

F-0585

D · No harm foundFrom a complaint

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Corrected 2025-12-10

2025-09-10Health inspectionComplaint-triggered9 citations

F-0584

E · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2025-10-21

F-0628

E · No harm foundFrom a complaint

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

Corrected 2025-10-21

F-0644

D · No harm found

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

Corrected 2025-10-21

F-0677

D · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2025-10-21

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2025-10-21

F-0803

E · No harm foundFood safety

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Corrected 2025-10-21

F-0805

K · Immediate jeopardyFood safety

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

Corrected 2025-10-21

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2025-10-21

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2025-10-21

5 earlier / fire-safety inspections (55 citations)

2024-07-11Health inspectionComplaint-triggered24 citations

F-0551

D · No harm found

Give the resident's representative the ability to exercise the resident's rights.

Corrected 2024-08-13

F-0552

D · No harm found

Ensure that residents are fully informed and understand their health status, care and treatments.

Corrected 2024-08-13

F-0600

J · Immediate jeopardy

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected 2024-08-13

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2024-08-13

F-0657

E · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2024-08-13

F-0684

J · Immediate jeopardy

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2024-08-13

F-0689

J · Immediate jeopardyFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2024-04-24

F-0692

D · No harm found

Provide enough food/fluids to maintain a resident's health.

Corrected 2024-08-13

F-0693

D · No harm found

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Corrected 2024-08-13

F-0732

D · No harm found

Post nurse staffing information every day.

Corrected 2024-08-13

F-0740

D · No harm found

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

Corrected 2024-08-13

F-0742

D · No harm found

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

Corrected 2024-08-13

F-0744

D · No harm found

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

Corrected 2024-08-13

F-0745

E · No harm found

Provide medically-related social services to help each resident achieve the highest possible quality of life.

Corrected 2024-08-13

F-0757

D · No harm found

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Corrected 2024-08-13

F-0758

D · No harm found

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Corrected 2024-08-13

F-0801

F · No harm foundFood safety

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

Corrected 2024-08-13

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2024-08-13

F-0814

F · No harm foundFood safety

Dispose of garbage and refuse properly.

Corrected 2024-08-13

F-0842

E · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2024-08-13

F-0865

D · No harm found

Have a plan that describes the process for conducting QAPI and QAA activities.

Corrected 2024-08-13

F-0867

D · No harm found

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

Corrected 2024-08-13

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2024-08-13

F-0921

E · No harm found

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Corrected 2024-08-13

2023-03-08Health inspection11 citations

F-0641

D · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2023-03-27

F-0644

D · No harm found

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

Corrected 2023-03-27

F-0686

D · No harm found

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2023-03-27

F-0690

D · No harm found

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Corrected 2023-03-27

F-0725

E · No harm found

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

Corrected 2023-03-27

F-0804

E · No harm foundFood safety

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Corrected 2023-03-27

F-0809

E · No harm foundFood safety

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

Corrected 2023-03-27

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2023-03-27

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2023-03-27

F-0921

B · No harm found

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Corrected 2023-03-27

F-0925

E · No harm found

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

Corrected 2023-03-27

2025-09-10Fire-safety inspection5 citations

K-0363

C · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2025-10-02

K-0372

C · No harm found

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Corrected 2025-10-02

K-0374

C · No harm found

Install smoke barrier doors that can resist smoke for at least 20 minutes.

Corrected 2025-10-02

K-0511

C · No harm found

Have properly installed electrical wiring and gas equipment.

Corrected 2025-10-02

K-0918

C · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2025-10-02

2024-07-11Fire-safety inspection11 citations

E-0004

C · No harm found

Develop and maintain an Emergency Preparedness Program (EP).

Corrected 2024-08-19

K-0222

E · No harm found

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Corrected 2024-08-19

K-0324

F · No harm found

Provide properly protected cooking facilities.

Corrected 2024-08-19

K-0353

F · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2024-08-19

K-0374

F · No harm found

Install smoke barrier doors that can resist smoke for at least 20 minutes.

Corrected 2024-08-19

K-0511

E · No harm found

Have properly installed electrical wiring and gas equipment.

Corrected 2024-08-19

K-0521

E · No harm found

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Corrected 2024-08-19

K-0712

E · No harm found

Have simulated fire drills held at unexpected times.

Corrected 2024-08-19

K-0781

D · No harm found

Have restrictions on the use of portable space heaters.

Corrected 2024-08-19

K-0918

F · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2024-08-19

K-0921

D · No harm found

Ensure that testing and maintenance of electrical equipment is performed.

Corrected 2024-08-19

2023-03-08Fire-safety inspection4 citations

K-0222

F · No harm found

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Corrected 2023-04-04

K-0291

C · No harm found

Install emergency lighting that can last at least 1 1/2 hours.

Corrected 2023-04-04

K-0914

C · No harm found

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

Corrected 2023-04-04

K-0918

C · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2023-04-04

Federal penalties

2025-09-10Fine$18,782

2024-07-11Fine$10,023

2024-07-11Fine$13,627

2024-07-11Fine$16,801

Total fines$59,233

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 515100.

Inside your report

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Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 65 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered