Home›Browse›Maryland›Chestertown›Willow Brooke Ct Skilled Care Ctr At Heron Point

Nursing homeFAID #5563

Willow Brooke Ct Skilled Care Ctr At Heron Point

501 CAMPUS AVENUE, CHESTERTOWN, MD, 21620

(410) 778-7300

38 licensed beds

★★★★★5/5CMS Five-Star overall5/5 health inspections5/5 staffingSource: CMS Care Compare

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Address

501 Campus Avenue

Chestertown, MD 21620

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Public record summary

What we can show you for free.

Bed capacity

State license

2414004

CMS facility ID

215235

Care type

Nursing home

Facility name

Willow Brooke Ct Skilled Care Ctr At Heron Point

Street address

501 CAMPUS AVENUE

City / state / ZIP

Chestertown, MD 21620

Phone

(410) 778-7300

State license #

2414004

About this facility — Willow Brooke Ct Skilled Care Ctr At Heron Point

Willow Brooke Ct Skilled Care Ctr At Heron Point is a Medicare/Medicaid-certified skilled nursing facility in Chestertown, Maryland. It is licensed for 38 beds — well below the median for skilled nursing facilities in Maryland (120 beds).

It is one of 5 senior care facilities in Chestertown and 221 skilled nursing facilities across Maryland. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Willow Brooke Ct Skilled Care Ctr At Heron Point 40 times across 7 inspections in the last three years, including 1 food-safety citation, and CMS has imposed $15,440 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Acts Retirement-life Communities

Ownership type

Non profit - Corporation

Registered owners & officers

Acts Acquisition and Development Company Llc

Indirect owner — since 2022

Acts Alliance Management Llc

Indirect owner — since 2022

Acts Communities of Maryland, Inc.

Operational control · Additional disclosable party — since 2022

Acts Legacy Foundation, Inc.

Indirect owner — since 2022

Acts Management Services, Inc.

Operational control · Additional disclosable party — since 2022

Acts Retirement Services, Inc

Indirect owner — since 2022

Acts Retirement-life Communities Management, Llc

Operational control · Additional disclosable party — since 2022

Acts Signature Community Services Inc

Indirect owner — since 2022

Ahern, Susan

Officer · Operational control · Additional disclosable party — since 2022

Baker Tilly Advisory Group Lp

Additional disclosable party — since 2025

Baker Tilly Us Llp

Additional disclosable party — since 2024

Bonita Springs Retirement Village Inc

Indirect owner — since 2024

Christiansen, Karen

Director · Officer · Operational control · Additional disclosable party — since 2022

Detweiler, Harold

Director — since 2022

Forrest, Anne

Director — since 2022

Fox, Glenn

Officer · Operational control · Additional disclosable party — since 2022

Grant, Gerald

Director · Officer · Operational control · Additional disclosable party — since 2022

Grant, Jonathan

Officer · Operational control · Additional disclosable party — since 2022

Kelly, Michael

Director — since 2022

Knaish, Kinan

Additional disclosable party — since 2025

Kurz, Stellah

Operational control · Additional disclosable party — since 2025

Lawson, Daniel

Director — since 2022

Mease Life Inc

Indirect owner — since 2023

Neary, Anne

Director — since 2025

Paquette, Ellen

Director — since 2025

U.s. Bank

Trustee · Additional disclosable party — since 2025

Valdivia, Peggy

Officer · Operational control · Additional disclosable party — since 2022

Regulatory standing

Federal court records

20 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)

Licensed / certified since

1991-11-07

CMS overall rating

5 of 5 stars

Health deficiencies

1 at the last standard inspection

Federal fines

$15,440 total

Last standard inspection

2025-12-11

Nurse staffing

4.7 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$2,519 per day (≈ $76,580/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

0% Medicaid · 6% Medicare · 94% private/other

Occupancy

59% (fiscal year 2023)

Vs. state median

474% above the MD median of $439/day — full state cost breakdown

Services & coverage

Licensed beds

Licensed as

Long Term Care

Medicare

Accepted

Medicaid

Accepted

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 1 food-safety citation on its three-year record — flagged below among the inspections.

2025-12-11Health inspection1 citation

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2026-01-31

2024-02-23Health inspectionComplaint-triggered10 citations

F-0609

E · No harm foundFrom a complaint

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2024-04-08

F-0610

E · No harm foundFrom a complaint

Respond appropriately to all alleged violations.

Corrected 2024-04-08

F-0625

D · No harm found

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Corrected 2024-04-08

F-0656

D · No harm foundFrom a complaint

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2024-04-08

F-0689

J · Immediate jeopardyFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2023-07-13

F-0726

E · No harm found

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Corrected 2024-04-08

F-0740

D · No harm foundFrom a complaint

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

Corrected 2024-04-08

F-0758

D · No harm found

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Corrected 2024-04-08

F-0759

D · No harm found

Ensure medication error rates are not 5 percent or greater.

Corrected 2024-04-08

F-0761

D · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2024-04-08

4 earlier / fire-safety inspections (29 citations)

2019-04-09Health inspection15 citations

F-0551

D · No harm found

Give the resident's representative the ability to exercise the resident's rights.

Corrected 2019-05-24

F-0561

D · No harm found

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

Corrected 2019-05-24

F-0580

D · No harm found

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2019-05-24

F-0623

D · No harm found

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Corrected 2019-05-24

F-0636

E · No harm found

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

Corrected 2019-05-24

F-0638

E · No harm found

Assure that each resident’s assessment is updated at least once every 3 months.

Corrected 2019-05-24

F-0645

E · No harm found

PASARR screening for Mental disorders or Intellectual Disabilities

Corrected 2019-05-24

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2019-05-24

F-0689

E · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2019-05-24

F-0697

D · No harm found

Provide safe, appropriate pain management for a resident who requires such services.

Corrected 2019-05-24

F-0745

E · No harm found

Provide medically-related social services to help each resident achieve the highest possible quality of life.

Corrected 2019-05-24

F-0756

D · No harm found

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Corrected 2019-05-24

F-0758

E · No harm found

Corrected 2019-05-24

F-0790

D · No harm found

Provide routine and 24-hour emergency dental care for each resident.

Corrected 2019-05-24

F-0842

D · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2019-05-24

2025-12-11Fire-safety inspection4 citations

K-0345

F · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2026-03-01

K-0353

D · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2026-03-01

K-0918

D · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2026-03-01

K-0923

D · No harm found

Have proper medical gas storage and administration areas.

Corrected 2026-03-01

2024-02-23Fire-safety inspection6 citations

K-0271

D · No harm found

Have exits that are accessible at all times.

Corrected 2024-03-30

K-0324

D · No harm found

Provide properly protected cooking facilities.

Corrected 2024-03-30

K-0345

F · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2024-03-30

K-0353

F · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2024-03-30

K-0712

D · No harm found

Have simulated fire drills held at unexpected times.

Corrected 2024-03-30

K-0918

D · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2024-03-30

2019-04-09Fire-safety inspection4 citations

K-0500

F · No harm found

Meet other general requirements that are deficient.

Corrected 2019-06-13

K-0700

F · No harm found

Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.

Corrected 2019-06-13

K-0761

F · No harm found

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Corrected 2019-06-13

K-0918

F · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2019-06-13

Federal penalties

2024-02-23Fine$15,440

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 215235.

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 40 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered