Nursing homeFAID #13713
Willow Creek Healthcare Center
★★★★★3/5CMS Five-Star overall2/5 health inspections3/5 staffing5/5 quality measuresSource: CMS Care Compare
Photo via Google · Willow Creek Healthcare Center
Public record summary
What we can show you for free.
Bed capacity
159
CMS facility ID
555652
Care type
Nursing home
County
Fresno
Facility name
Willow Creek Healthcare Center
Street address
650 W. ALLUVIAL
City / state / ZIP
Clovis, CA 93611
Phone
(559) 323-6200
Website
About this facility — Willow Creek Healthcare Center
Willow Creek Healthcare Center is a Medicare/Medicaid-certified skilled nursing facility in Clovis, California. It is licensed for 159 beds — well above the median for skilled nursing facilities in California (98 beds).
It is one of 94 senior care facilities in Clovis and 1,165 skilled nursing facilities across California. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.
Federal inspectors have cited Willow Creek Healthcare Center 89 times across 20 inspections in the last three years, including 10 food-safety citations, and CMS has imposed $25,045 in fines. Every citation is listed, dated, and graded in the inspection record below.
This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.
Facility background
What the public record shows.
Ownership & operator
Parent company
Pacs Group
Ownership type
For profit - Limited Liability company
Registered owners & officers
Providence Group Inc
Direct owner — 100% stake — since 2019
Apt, Frederick
Officer — since 2024
Cantwell, Kalan
Managing employee — since 2024
Mitchell, John
Officer — since 2024
Sood, Pawan
Managing employee — since 2020
Regulatory standing
Federal court records
6 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)
Licensed / certified since
1996-02-08
CMS overall rating
3 of 5 stars
Health deficiencies
18 at the last standard inspection
Federal fines
$25,045 total
Last standard inspection
2025-04-04
Nurse staffing
4.2 hours per resident per day
Cost & payer profile (FY2023 cost report)
Average billed charges
$613 per day (≈ $18,640/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
12% Medicaid · 21% Medicare · 67% private/other
Occupancy
94% (fiscal year 2023)
Vs. state median
19% above the CA median of $514/day — full state cost breakdown
Services & coverage
Licensed beds
159
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Visiting hours
Daily Open 24 hours
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.
Inspection record
Every citation, dated and graded.
Kitchen & food safety
Federal surveyors inspect the kitchen at every standard visit. This facility has 10 food-safety citations on its three-year record — flagged below among the inspections.
2026-05-14Health inspectionComplaint-triggered2 citations
F-0584
D · No harm foundFrom a complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2026-06-05
F-0880
E · No harm foundFrom a complaint
Provide and implement an infection prevention and control program.
Corrected 2026-06-05
2026-01-05Health inspectionComplaint-triggered1 citation
F-0580
G · Actual harmFrom a complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected 2026-01-16
18 earlier / fire-safety inspections (86 citations)
2025-09-24Health inspectionComplaint-triggered1 citation
F-0686
G · Actual harmFrom a complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected 2025-10-06
2025-06-02Health inspectionComplaint-triggered1 citation
F-0760
D · No harm foundFrom a complaint
Ensure that residents are free from significant medication errors.
Corrected 2025-06-18
2025-05-07Health inspectionComplaint-triggered1 citation
F-0580
G · Actual harmFrom a complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected 2025-06-04
2025-04-04Health inspection14 citations
F-0557
D · No harm found
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Corrected 2025-05-01
F-0584
E · No harm found
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2025-05-01
F-0609
D · No harm found
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2025-05-01
F-0641
D · No harm found
Ensure each resident receives an accurate assessment.
Corrected 2025-05-01
F-0645
D · No harm found
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected 2025-05-01
F-0655
D · No harm found
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected 2025-05-01
F-0656
E · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2025-05-01
F-0658
E · No harm found
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2025-05-01
F-0689
D · No harm found
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2025-05-01
F-0761
E · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2025-05-01
F-0805
D · No harm foundFood safety
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Corrected 2025-05-01
F-0812
E · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2025-05-01
F-0814
E · No harm foundFood safety
Dispose of garbage and refuse properly.
Corrected 2025-05-01
F-0919
D · No harm found
Make sure that a working call system is available in each resident's bathroom and bathing area.
Corrected 2025-05-01
2024-12-26Health inspectionComplaint-triggered1 citation
F-0919
E · No harm foundFrom a complaint
Make sure that a working call system is available in each resident's bathroom and bathing area.
Corrected 2025-01-10
2024-10-01Health inspectionComplaint-triggered1 citation
F-0880
E · No harm foundFrom a complaint
Provide and implement an infection prevention and control program.
Corrected 2024-10-16
2024-06-21Health inspectionComplaint-triggered2 citations
F-0600
D · No harm foundFrom a complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2024-07-25
F-0609
D · No harm foundFrom a complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2024-07-25
2024-06-07Health inspectionComplaint-triggered2 citations
F-0580
G · Actual harmFrom a complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected 2024-07-31
F-0880
D · No harm foundFrom a complaint
Provide and implement an infection prevention and control program.
Corrected 2024-07-31
2024-05-14Health inspectionComplaint-triggered1 citation
F-0700
D · No harm foundFrom a complaint
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Corrected 2024-05-20
2024-04-29Health inspectionComplaint-triggered1 citation
F-0658
D · No harm foundFrom a complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2024-06-17
2024-03-07Health inspection5 citations
F-0645
D · No harm found
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected 2024-03-25
F-0679
D · No harm found
Provide activities to meet all resident's needs.
Corrected 2024-03-25
F-0803
D · No harm foundFood safety
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected 2024-03-25
F-0812
F · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2024-03-25
F-0814
F · No harm foundFood safety
Dispose of garbage and refuse properly.
Corrected 2024-03-25
2023-10-06Health inspectionComplaint-triggered1 citation
F-0658
D · No harm foundFrom a complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2023-10-22
2023-08-30Health inspectionComplaint-triggered1 citation
F-0580
D · No harm foundFrom a complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected 2023-09-16
2023-08-09Health inspectionComplaint-triggered3 citations
F-0550
D · No harm foundFrom a complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2023-08-20
F-0585
D · No harm foundFrom a complaint
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected 2023-08-20
F-0880
D · No harm foundFrom a complaint
Provide and implement an infection prevention and control program.
Corrected 2023-08-20
2019-05-17Health inspection24 citations
F-0583
D · No harm found
Keep residents' personal and medical records private and confidential.
Corrected 2019-08-07
F-0584
D · No harm found
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2019-08-07
F-0623
E · No harm found
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected 2019-08-07
F-0641
D · No harm found
Ensure each resident receives an accurate assessment.
Corrected 2019-08-07
F-0656
E · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2019-08-07
F-0658
D · No harm found
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2019-08-07
F-0679
D · No harm found
Provide activities to meet all resident's needs.
Corrected 2019-08-07
F-0684
H · Actual harm
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2019-08-07
F-0686
G · Actual harm
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected 2019-08-07
F-0692
H · Actual harm
Provide enough food/fluids to maintain a resident's health.
Corrected 2019-08-07
F-0698
D · No harm found
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected 2019-08-07
F-0700
D · No harm found
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Corrected 2019-08-07
F-0711
D · No harm found
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Corrected 2019-08-07
F-0761
D · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2019-08-07
F-0791
D · No harm found
Provide or obtain dental services for each resident.
Corrected 2019-08-07
F-0802
E · No harm foundFood safety
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Corrected 2019-08-07
F-0805
D · No harm foundFood safety
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Corrected 2019-08-07
F-0808
D · No harm foundFood safety
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Corrected 2019-08-07
F-0812
F · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2019-08-07
F-0838
F · No harm found
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Corrected 2019-08-07
F-0842
E · No harm found
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2019-08-07
F-0867
F · No harm found
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Corrected 2019-08-07
F-0880
F · No harm found
Provide and implement an infection prevention and control program.
Corrected 2019-08-07
F-0908
E · No harm found
Keep all essential equipment working safely.
Corrected 2019-08-07
2025-04-04Fire-safety inspection4 citations
K-0161
D · No harm found
Use approved construction type or materials.
Corrected 2025-04-16
K-0363
D · No harm found
Install corridor and hallway doors that block smoke.
Corrected 2025-04-16
K-0919
D · No harm found
Meet requirements for the use of electrical equipment.
Corrected 2025-04-16
K-0920
D · No harm found
Ensure proper usage of power strips and extension cords.
Corrected 2025-04-16
2024-03-07Fire-safety inspection16 citations
E-0015
D · No harm found
Address subsistence needs for staff and patients.
Corrected 2024-03-22
E-0024
D · No harm found
Establish policies and procedures for volunteers.
Corrected 2024-03-22
E-0026
D · No harm found
Establish roles under a Waiver declared by secretary.
Corrected 2024-03-22
E-0036
D · No harm found
Establish emergency prep training and testing.
Corrected 2024-03-22
E-0039
D · No harm found
Conduct testing and exercise requirements.
Corrected 2024-03-22
E-0041
E · No harm found
Implement emergency and standby power systems.
Corrected 2024-03-22
K-0211
D · No harm found
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Corrected 2024-03-22
K-0341
E · No harm found
Install a fire alarm system that can be heard throughout the facility.
Corrected 2024-03-22
K-0353
D · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2024-03-22
K-0355
D · No harm found
Properly select, install, inspect, or maintain portable fire extinguishes.
Corrected 2024-03-22
K-0363
D · No harm found
Install corridor and hallway doors that block smoke.
Corrected 2024-03-22
K-0374
D · No harm found
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Corrected 2024-03-22
K-0712
F · No harm found
Have simulated fire drills held at unexpected times.
Corrected 2024-03-22
K-0918
E · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2024-03-22
K-0919
D · No harm found
Meet requirements for the use of electrical equipment.
Corrected 2024-03-22
K-0923
D · No harm found
Have proper medical gas storage and administration areas.
Corrected 2024-03-22
2019-05-17Fire-safety inspection7 citations
K-0222
D · No harm found
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Corrected 2019-07-09
K-0321
D · No harm found
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Corrected 2019-07-09
K-0345
D · No harm found
Have approved installation, maintenance and testing program for fire alarm systems.
Corrected 2019-07-09
K-0363
D · No harm found
Install corridor and hallway doors that block smoke.
Corrected 2019-07-09
K-0374
D · No harm found
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Corrected 2019-07-09
K-0918
D · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2019-07-09
K-0920
D · No harm found
Ensure proper usage of power strips and extension cords.
Corrected 2019-07-09
Federal penalties
2026-01-05Fine$15,935
2025-09-24Fine$9,110
2025-05-07Medicare payment denial — 6 days
Total fines$25,045
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 555652.
Visitor reviews
What people say on Google.
4.2★★★★★404 ratings on Google
★★★★★Pelagia Ramos · 2026-07-30 · via Google“Willow Creek Facility is a nice and comfortable place for elderly people who need care. The staff truly care for the people they serve and look after. I highly recommend this facility to anyone looking for a place that can provide the care for their family members need.”
★★★★★Nancy Sainz · 2026-04-16 · via Google“I had a wonderful experience at this facility. Everything was extremely clean, organized, and well-maintained, which made me feel comfortable right away. The staff was incredibly helpful, friendly, and professional from the moment I arrived. Everyone took the time to answer my questions and made sure I had everything I needed. It is clear that they truly care about the people they serve. I highly …”
★★★★★Roger Sunner · 2026-03-20 · via Google“The Willow Creek entire team went above and beyond to ensure my farther's recovery and comfort. The physical therapy was exceptional, providing him with the consistent, professional support he needed to progress. Beyond the therapy, the daily care was top-notch. I want to give a special shout-out to Priscilla, Joann, and Shayna. Thank you for your incredible work and for making such a positive dif…”
Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google
Inside your report
What unlocks when you order.
Ownership & corporate history
Primary tierPrior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more
Inspection citations — last 5 years
LockedThe 89 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.
Civil & criminal lawsuits
Advanced tier onlyActive civil suits
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Federal dockets
CDC infection data
Unlock the full file
Citations, owner history, lawsuits — decoded into one PDF.
Original records
Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered