Home›Browse›Nevada›Las Vegas›Willow Haven Health and Rehab

Nursing homeFAID #7714

Willow Haven Health and Rehab

5538 W DUNCAN DR, LAS VEGAS, NV, 89130

(702) 645-2606

144 licensed beds

CMS rates Willow Haven Health and Rehab 1 out of 5 overall. Federal inspectors issued 90 citations across 15 inspections in the last three years, with $46,462 in fines. Listing last updated 2026-11-06.

★★★★★1/5CMS Five-Star overall1/5 health inspections2/5 staffing2/5 quality measuresSource: CMS Care Compare

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Photo of Willow Haven Health and Rehab, LLC

Photo via Google · Eric Dixon

Address

5538 W Duncan Dr

Las Vegas, NV 89130

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Public record summary

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Bed capacity

144

CMS facility ID

295008

Care type

Nursing home

County

Clark

Facility name

Willow Haven Health and Rehab

Street address

5538 W DUNCAN DR

City / state / ZIP

Las Vegas, NV 89130

Phone

(702) 645-2606

About this facility — Willow Haven Health and Rehab

Willow Haven Health and Rehab is a Medicare/Medicaid-certified skilled nursing facility in Las Vegas, Nevada. It is licensed for 144 beds — above the median for skilled nursing facilities in Nevada (102 beds).

It is one of 440 senior care facilities in Las Vegas and 66 skilled nursing facilities across Nevada. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

It is listed as part of The Charly Bello Family, the Maze Family, the Swain Family, & Walter Myers, a group of 22 facilities on this site.

Federal inspectors have cited Willow Haven Health and Rehab 90 times across 15 inspections in the last three years, including 3 food-safety citations, and CMS has imposed $46,462 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on November 6, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

The Charly Bello Family, the Maze Family, the Swain Family, & Walter Myers

Ownership type

For profit - Limited Liability company

Registered owners & officers

Get Smart Family Limited Partnership

Direct owner — 25% stake — since 2025

Sellers, Randy

Indirect owner — 24% stake — since 2025

Abbott, Ian

Operational control · Additional disclosable party — since 2026

Cottonwood Healthcare Llc

Operational control · Additional disclosable party — since 2026

Le, Khoa

Operational control · Additional disclosable party — since 2026

Myers, Walter

Officer · Operational control · Additional disclosable party — since 2025

Professional Business Advisors Llc

Operational control · Additional disclosable party — since 2026

Slattery & Holman P.c.

Operational control · Additional disclosable party — since 2026

Spiker, Damoniesha

Operational control · Additional disclosable party — since 2026

Willow Haven Holdings Llc

Additional disclosable party — since 2026

Regulatory standing

Licensed / certified since

1969-10-01

CMS overall rating

1 of 5 stars

Health deficiencies

13 at the last standard inspection

Federal fines

$46,462 total

Last standard inspection

2025-08-01

Nurse staffing

3.2 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$371 per day (≈ $11,280/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

79% Medicaid · 12% Medicare · 9% private/other

Occupancy

95% (fiscal year 2023)

Vs. state median

32% below the NV median of $547/day — full state cost breakdown

Services & coverage

Licensed beds

144

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily Open 24 hours

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-11-06. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 3 food-safety citations on its three-year record — flagged below among the inspections.

2026-07-31Health inspectionComplaint-triggered2 citations

F-0600

D · No harm foundFrom a complaint

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

F-0609

D · No harm foundFrom a complaint

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

2026-05-26Health inspectionComplaint-triggered2 citations

F-0656

D · No harm foundFrom a complaint

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2026-07-22

F-0757

D · No harm foundFrom a complaint

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Corrected 2026-07-22

12 earlier / fire-safety inspections (86 citations)

2026-03-24Health inspectionComplaint-triggered1 citation

F-0627

D · No harm foundFrom a complaint

Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

Corrected 2026-05-14

2025-12-11Health inspectionComplaint-triggered2 citations

F-0689

G · Actual harmFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2026-01-02

F-0921

F · No harm foundFrom a complaint

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Corrected 2026-01-02

2025-08-01Health inspectionComplaint-triggered6 citations

F-0550

D · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2025-08-22

F-0552

D · No harm found

Ensure that residents are fully informed and understand their health status, care and treatments.

Corrected 2025-08-22

F-0578

D · No harm found

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Corrected 2025-08-23

F-0600

D · No harm foundFrom a complaint

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected 2025-07-28

F-0689

D · No harm foundFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2025-07-28

F-0883

D · No harm found

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Corrected 2025-08-23

2025-02-13Health inspectionComplaint-triggered1 citation

F-0600

D · No harm foundFrom a complaint

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected 2025-02-13

2024-12-18Health inspectionComplaint-triggered2 citations

F-0609

D · No harm foundFrom a complaint

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2024-12-31

F-0684

D · No harm foundFrom a complaint

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2024-12-31

2024-05-16Health inspectionComplaint-triggered2 citations

F-0607

D · No harm foundFrom a complaint

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Corrected 2024-07-01

F-0609

D · No harm foundFrom a complaint

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2024-07-01

2024-01-18Health inspectionComplaint-triggered1 citation

F-0607

D · No harm foundFrom a complaint

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Corrected 2024-02-08

2023-08-31Health inspection16 citations

F-0550

D · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2023-09-28

F-0554

D · No harm found

Allow residents to self-administer drugs if determined clinically appropriate.

Corrected 2023-09-28

F-0565

E · No harm found

Honor the resident's right to organize and participate in resident/family groups in the facility.

Corrected 2023-09-28

F-0585

D · No harm found

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Corrected 2023-09-28

F-0603

D · No harm found

Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).

Corrected 2023-09-28

F-0655

D · No harm found

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Corrected 2023-09-28

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2023-09-28

F-0689

E · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2023-09-28

F-0690

D · No harm found

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Corrected 2023-09-28

F-0694

D · No harm found

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

Corrected 2023-09-28

F-0695

D · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2023-09-28

F-0697

D · No harm found

Provide safe, appropriate pain management for a resident who requires such services.

Corrected 2023-09-28

F-0698

D · No harm found

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Corrected 2023-09-28

F-0755

D · No harm found

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2023-09-28

F-0759

D · No harm found

Ensure medication error rates are not 5 percent or greater.

Corrected 2023-09-28

F-0804

D · No harm foundFood safety

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Corrected 2023-09-28

2022-06-21Health inspection19 citations

F-0550

D · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2022-07-27

F-0580

D · No harm found

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2022-07-27

F-0607

D · No harm found

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Corrected 2022-07-27

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2022-07-27

F-0677

D · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2022-07-27

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2022-07-27

F-0686

D · No harm found

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2022-07-27

F-0688

D · No harm found

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

Corrected 2022-07-27

F-0689

D · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2022-07-27

F-0690

D · No harm found

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Corrected 2022-07-27

F-0692

D · No harm found

Provide enough food/fluids to maintain a resident's health.

Corrected 2022-07-27

F-0694

D · No harm found

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

Corrected 2022-07-27

F-0697

D · No harm found

Provide safe, appropriate pain management for a resident who requires such services.

Corrected 2022-07-27

F-0698

D · No harm found

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Corrected 2022-07-27

F-0755

D · No harm found

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2022-07-27

F-0759

D · No harm found

Ensure medication error rates are not 5 percent or greater.

Corrected 2022-07-27

F-0761

F · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2022-07-27

F-0806

D · No harm foundFood safety

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

Corrected 2022-07-27

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2022-07-27

2023-08-31Fire-safety inspection16 citations

E-0006

E · No harm found

Conduct risk assessment and an All-Hazards approach.

Corrected 2023-10-19

E-0015

E · No harm found

Address subsistence needs for staff and patients.

Corrected 2023-10-19

E-0020

E · No harm found

Establish policies and procedures including evacuation.

Corrected 2023-10-19

E-0024

E · No harm found

Establish policies and procedures for volunteers.

Corrected 2023-10-19

E-0029

E · No harm found

Develop a communication plan.

Corrected 2023-10-19

E-0037

E · No harm found

Establish staff and initial training requirements.

Corrected 2023-10-19

K-0222

F · No harm found

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Corrected 2023-10-19

K-0232

E · No harm found

Have corridors or aisles that are unobstructed and are at least 8 feet in width.

Corrected 2023-10-19

K-0291

E · No harm found

Install emergency lighting that can last at least 1 1/2 hours.

Corrected 2023-10-19

K-0341

E · No harm found

Install a fire alarm system that can be heard throughout the facility.

Corrected 2023-10-19

K-0345

F · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2023-10-19

K-0353

D · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2023-10-19

K-0711

E · No harm found

Provide a written emergency evacuation plan.

Corrected 2023-10-19

K-0761

E · No harm found

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Corrected 2023-10-19

K-0914

E · No harm found

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

Corrected 2023-10-19

K-0918

E · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2023-10-19

2022-06-21Fire-safety inspection12 citations

E-0004

D · No harm found

Develop and maintain an Emergency Preparedness Program (EP).

Corrected 2022-09-09

E-0036

D · No harm found

Establish emergency prep training and testing.

Corrected 2022-09-09

E-0039

E · No harm found

Conduct testing and exercise requirements.

Corrected 2022-09-09

E-0041

E · No harm found

Implement emergency and standby power systems.

Corrected 2022-09-09

K-0211

D · No harm found

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Corrected 2022-09-09

K-0222

E · No harm found

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Corrected 2022-09-09

K-0353

E · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2022-09-09

K-0363

D · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2022-09-09

K-0521

E · No harm found

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Corrected 2022-09-09

K-0912

E · No harm found

Have power receptacles that are properly grounded.

Corrected 2022-09-09

K-0918

D · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2022-09-09

K-0920

D · No harm found

Ensure proper usage of power strips and extension cords.

Corrected 2022-09-09

2019-11-01Fire-safety inspection8 citations

E-0026

E · No harm found

Establish roles under a Waiver declared by secretary.

Corrected 2020-01-20

K-0345

E · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2020-01-08

K-0353

F · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2020-01-06

K-0521

F · No harm found

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Corrected 2020-01-10

K-0761

E · No harm found

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Corrected 2020-01-13

K-0911

E · No harm found

Meet requirements for the installation and maintenance of electrical systems.

Corrected 2020-01-06

K-0914

D · No harm found

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

Corrected 2020-01-17

K-0921

E · No harm found

Ensure that testing and maintenance of electrical equipment is performed.

Corrected 2020-01-08

Federal penalties

2026-03-24Fine$11,151

2025-12-11Fine$35,311

Total fines$46,462

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 295008.

Quality of care & staffing

How it compares in Nevada.

Inspection citations, 3 years

More than 86% of nursing homes in the state

State median: 55

Federal fines, 3 years

$46,462

More than 86% of nursing homes in the state

State median: $0

Nurse staffing, hours per resident per day

3.2

Higher than 8% of nursing homes in the state

State median: 3.9

Resident outcomes

On 21 federal quality measures, this facility does better than the Nevada average on 5 and worse on 14. Differences within 10% of the average are shown as near average.

Long-stay residents	This facility	State	US	Compared with state
Need for help with daily activities has increased	16.9%	12.5%	13.5%	Worse than state
Lose too much weight	15.3%	5.3%	5.1%	Worse than state
With a catheter inserted and left in their bladder	0.4%	1.4%	0.7%	Better than state
With a urinary tract infection	2.0%	1.8%	1.5%	Worse than state
Have depressive symptoms	0.5%	5.0%	13.5%	Better than state
Were physically restrained	0.0%	0.1%	0.1%	Better than state
Experiencing one or more falls with major injury	2.5%	1.9%	3.2%	Worse than state
Assessed and appropriately given the pneumococcal vaccine	71.8%	93.7%	93.7%	Worse than state
Ability to walk independently worsened	11.6%	12.4%	12.7%	Near state average
Received an antianxiety or hypnotic medication	36.9%	21.9%	19.5%	Worse than state
Assessed and appropriately given the seasonal influenza vaccine	80.9%	92.8%	95.3%	Worse than state
With pressure ulcers	3.9%	5.5%	4.5%	Better than state
With new or worsened bowel or bladder incontinence	20.0%	15.5%	18.3%	Worse than state
Received an antipsychotic medication	30.5%	17.1%	15.4%	Worse than state
Hospitalizations per 1000 long-stay resident days	2.86	1.81	1.81	Worse than state
Outpatient emergency department visits per 1000 long-stay resident days	1.33	1.31	1.69	Near state average

Short-stay residents	This facility	State	US	Compared with state
Assessed and appropriately given the pneumococcal vaccine	41.7%	85.0%	82.3%	Worse than state
Newly received an antipsychotic medication	3.6%	1.7%	1.5%	Worse than state
Were assessed and appropriately given the seasonal influenza vaccine	45.2%	82.5%	80.1%	Worse than state
Were rehospitalized after a nursing home admission	27.8%	21.9%	23.4%	Worse than state
Had an outpatient emergency department visit	7.3%	9.1%	11.8%	Better than state

Source: CMS MDS and Medicare claims quality measures, measure period 2025Q3-2026Q2. Averages are computed from all nursing homes reporting each measure.

Cited more than once

The same rule cited at separate inspections can point to a problem that wasn't fully fixed.

F-0689 4 inspections. Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F-0600 3 inspections. Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
F-0609 3 inspections. Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
F-0550 3 inspections. Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
F-0684 3 inspections. Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F-0607 3 inspections. Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Verify & compare

Where to check, and what's nearby.

Who to contact in Nevada

Licensing: Bureau of Health Care Quality and Compliance (HCQC), Nevada Health Authority
File a complaint: 702-668-3250 · Online
Long-Term Care Ombudsman: 888-282-1155. A free advocate for residents and families.
Adult Protective Services: 888-729-0571. Some states send facility cases to licensing instead. In an emergency, call 911.
Eldercare Locator: 800-677-1116, a federal service for local aging help.

Nearest emergency hospitals

Mountainview Hospital, about 2.0 miles. CMS rating 4 of 5.
Saint Rose Dominican Hospitals - North Las Vegas, about 3.3 miles.
Valley Hospital Medical Center, about 5.4 miles. CMS rating 2 of 5.

Source: CMS Hospital General Information. Straight-line distance.

Nearby facilities with inspection records

Marquis Plaza Regency Post Acute Rehab, Las Vegas, about 1.0 miles. CMS rating 3 of 5.
Advanced Health Care of Summerlin, Las Vegas, about 2.1 miles. CMS rating 5 of 5.
Silver Hills Health Care Center, Las Vegas, about 2.3 miles. CMS rating 3 of 5.
Neurorestorative, Las Vegas, about 2.3 miles. CMS rating 5 of 5.
Life Care Center of Las Vegas, Las Vegas, about 2.8 miles. CMS rating 3 of 5.

Visitor reviews

What people say on Google.

3.9119 ratings on Google

★Kimberly Brown · 2026-07-12 · via Google
“It is terrifying here. I have been here since Thursday. And I have been dropped in the bathroom on Saturday.They didn't have the proper help to get me off the floor. Waited forever each time to get the bed pan. Got a call button Friday night. Got aTV Sat morning. I also will update this review Today is Sunday, and the CNA from this morning I explained I needed to go on the bedpan. She took car…”

★Nette Rab · 2026-05-10 · via Google
“I will be doing a review on El Jen Healthcare and Rehab, now rebranded as Willow Haven. While I was at Centennial Hills Hospital, I was approved to be transferred there for rehab care. Everything was supposedly arranged, and transport was scheduled to pick me up at 7 PM. Before my transfer, I asked my boyfriend to visit the facility to make sure everything would be okay. He arrived around 3:15 P…”

★M · 2026-06-26 · via Google
“Tried calling nurse station at 9:12pm ( 6/25:26) to check on a friend. Phone just rings and rings. Doesn’t someone know how to answer the phone? Michele Dodd Your housekeeping staff is great. Everytime I visit the facility smells good. Kudos to housekeeping”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

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Inspection citations — last 5 years

Locked

The 90 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

Unlock the full file

Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-11-06

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered