Home›Browse›Michigan›Flint›Willowbrook Manor

Nursing homeFAID #6295

Willowbrook Manor

G-4436 Beecher Road, FLINT, MI, 48532

(810) 733-0290

www.cienahealthcare.com/locations/willowbrook-manor

130 licensed beds

★★★★★2/5CMS Five-Star overall2/5 health inspections4/5 staffing3/5 quality measuresSource: CMS Care Compare

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Photo via Google · Willowbrook Manor

Address

G-4436 Beecher Road

Flint, MI 48532

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Public record summary

What we can show you for free.

Bed capacity

130

CMS facility ID

235550

Care type

Nursing home

County

Genesee

Facility name

Willowbrook Manor

Street address

G-4436 Beecher Road

City / state / ZIP

Flint, MI 48532

Phone

(810) 733-0290

Website

www.cienahealthcare.com/locations/willowbrook-manor

About this facility — Willowbrook Manor

Willowbrook Manor is a Medicare/Medicaid-certified skilled nursing facility in Flint, Michigan. It is licensed for 130 beds — above the median for skilled nursing facilities in Michigan (100 beds).

It is one of 47 senior care facilities in Flint and 423 skilled nursing facilities across Michigan. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Willowbrook Manor 61 times across 15 inspections in the last three years, including 5 food-safety citations, and CMS has imposed $89,021 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Ciena Healthcare/laurel Health Care

Ownership type

For profit - Corporation

Registered owners & officers

Cherry, Melvin

Operational control · Additional disclosable party — since 2025

Ciena Healthcare Management Inc

Operational control · Additional disclosable party — since 2002

Deutsch, Neal

Additional disclosable party — since 2025

Gardina, Anna

Additional disclosable party — since 2025

Khan, Anis

Governing body · Operational control · Additional disclosable party — since 2002

Mohammad a Qazi Living Trust Dated 09/26/97

Additional disclosable party — since 2002

Pedrotti, Rebecca

Operational control · Additional disclosable party — since 2020

Qazi, Mohammad

Governing body · Operational control · Additional disclosable party — since 2002

Regulatory standing

Licensed / certified since

1994-04-14

CMS overall rating

2 of 5 stars

Health deficiencies

12 at the last standard inspection

Federal fines

$89,021 total

Last standard inspection

2025-06-27

Nurse staffing

4.0 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$661 per day (≈ $20,090/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

0% Medicaid · 8% Medicare · 93% private/other

Occupancy

87% (fiscal year 2023)

Vs. state median

42% above the MI median of $466/day — full state cost breakdown

Services & coverage

Licensed beds

130

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily Open 24 hours

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 5 food-safety citations on its three-year record — flagged below among the inspections.

2026-03-16Health inspectionComplaint-triggered1 citation

F-0684

D · No harm foundFrom a complaint

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2026-04-08

2026-02-05Health inspectionComplaint-triggered2 citations

F-0550

E · No harm foundFrom a complaint

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2026-03-05

F-0695

D · No harm foundFrom a complaint

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2026-03-05

12 earlier / fire-safety inspections (58 citations)

2025-11-13Health inspectionComplaint-triggered1 citation

F-0684

D · No harm foundFrom a complaint

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2025-12-11

2025-06-27Health inspectionComplaint-triggered8 citations

F-0550

E · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2025-07-24

F-0578

D · No harm found

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Corrected 2025-07-24

F-0585

E · No harm found

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Corrected 2025-07-24

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2025-07-24

F-0692

D · No harm found

Provide enough food/fluids to maintain a resident's health.

Corrected 2025-07-24

F-0790

D · No harm foundFrom a complaint

Provide routine and 24-hour emergency dental care for each resident.

Corrected 2025-07-24

F-0809

E · No harm foundFood safety

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

Corrected 2025-07-24

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2025-07-24

2025-03-19Health inspectionComplaint-triggered1 citation

F-0697

D · No harm foundFrom a complaint

Provide safe, appropriate pain management for a resident who requires such services.

Corrected 2025-04-14

2024-10-16Health inspectionComplaint-triggered1 citation

F-0694

D · No harm foundFrom a complaint

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

Corrected 2024-11-12

2024-09-18Health inspectionComplaint-triggered2 citations

F-0684

D · No harm foundFrom a complaint

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2024-10-15

F-0690

D · No harm foundFrom a complaint

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Corrected 2024-10-15

2024-06-04Health inspection12 citations

F-0578

D · No harm found

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Corrected 2024-07-02

F-0604

D · No harm found

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

Corrected 2024-07-02

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2024-07-02

F-0677

D · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2024-07-02

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2024-07-02

F-0686

D · No harm found

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2024-07-02

F-0740

D · No harm found

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

Corrected 2024-07-02

F-0759

D · No harm found

Ensure medication error rates are not 5 percent or greater.

Corrected 2024-07-02

F-0760

D · No harm found

Ensure that residents are free from significant medication errors.

Corrected 2024-07-02

F-0804

D · No harm foundFood safety

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Corrected 2024-07-02

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2024-07-02

F-0849

D · No harm found

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

Corrected 2024-07-02

2024-05-23Health inspectionComplaint-triggered3 citations

F-0600

D · No harm foundFrom a complaint

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected 2024-06-20

F-0686

G · Actual harmFrom a complaint

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2024-06-20

F-0689

E · No harm foundFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2024-06-20

2023-12-20Health inspectionComplaint-triggered2 citations

F-0684

G · Actual harmFrom a complaint

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2024-01-23

F-0689

D · No harm foundFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2024-01-23

2023-06-16Health inspection13 citations

F-0550

E · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2023-08-01

F-0584

E · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2023-08-01

F-0640

D · No harm found

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

Corrected 2023-08-01

F-0656

E · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2023-08-01

F-0657

E · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2023-08-01

F-0686

G · Actual harm

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2023-08-01

F-0688

D · No harm found

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

Corrected 2023-08-01

F-0689

D · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2023-08-01

F-0690

D · No harm found

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Corrected 2023-08-01

F-0695

E · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2023-08-01

F-0761

D · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2023-08-01

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2023-08-01

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2023-08-01

2025-06-27Fire-safety inspection9 citations

E-0013

F · No harm found

Develop Emergency Preparedness policies and procedures.

Corrected 2025-07-24

K-0211

E · No harm found

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Corrected 2025-08-29

K-0291

F · No harm found

Install emergency lighting that can last at least 1 1/2 hours.

Corrected 2025-07-24

K-0293

E · No harm found

Have properly located and lighted "Exit" signs.

Corrected 2025-07-24

K-0321

E · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2025-07-24

K-0353

F · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2025-07-24

K-0363

E · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2025-07-24

K-0761

F · No harm found

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Corrected 2025-07-24

K-0918

F · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2025-09-03

2024-06-04Fire-safety inspection3 citations

E-0039

F · No harm found

Conduct testing and exercise requirements.

Corrected 2024-07-02

K-0321

E · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2024-07-02

K-0324

F · No harm found

Provide properly protected cooking facilities.

Corrected 2024-07-02

2023-06-16Fire-safety inspection3 citations

K-0222

E · No harm found

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Corrected 2023-07-20

K-0351

F · No harm found

Install an approved automatic sprinkler system.

Corrected 2023-07-20

K-0353

F · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2023-11-01

Federal penalties

2024-05-23Fine$58,422

2023-12-20Fine$30,599

2024-05-23Medicare payment denial — 10 days

Total fines$89,021

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 235550.

Visitor reviews

What people say on Google.

4.6318 ratings on Google

★★★Eden Frey-Capacchione · 2026-06-20 · via Google
“Update: I’m unimpressed with all of the inconsistencies. With education, information, and timing of meds/wound care. Again there are a couple nurses that seem to care and all the CNAs have been great. But when your wounds are to be changed every 12 hr and yet your left 20hr before the next nurse “makes time” for you 30 minutes before shift end…… I’m scared that they don’t have the staff or resourc…”

★★★★★Sharon Karnes · 2026-04-03 · via Google
“The care that I get from nursing is great! Everyone has an upbeat attitude. Therapy keeps you going. Everyone in therapy was happy, even the patients. Family is able to go to therapy with you. They have all kinds of activities. They have lots of things to do all the time. I don't get bored here.”

★Tobias Sewell · 2026-06-27 · via Google
“nursing staff is incompetent. my mother had a stroke under thier care and instead of attempting to get her help they simply forced food down her throat. most nursing homes suck, but this one is truely beyond unreasonable. if you care for your loved ones look for another place to go- or at least check on them everyday.”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 61 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered