Home›Browse›West Virginia›Parkersburg›Willows Center

Nursing homeFAID #12941

Willows Center

723 SUMMERS STREET, PARKERSBURG, WV, 26101

(304) 428-5573

97 licensed beds

CMS rates Willows Center 1 out of 5 overall. Federal inspectors issued 86 citations across 11 inspections in the last three years, with no federal fines. Listing last updated 2026-11-06.

★★★★★1/5CMS Five-Star overall1/5 health inspections2/5 staffing2/5 quality measuresSource: CMS Care Compare

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Address

723 Summers Street

Parkersburg, WV 26101

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Public record summary

What we can show you for free.

Bed capacity

CMS facility ID

515085

Care type

Nursing home

County

Wood

Facility name

Willows Center

Street address

723 SUMMERS STREET

City / state / ZIP

Parkersburg, WV 26101

Phone

(304) 428-5573

About this facility — Willows Center

Willows Center is a Medicare/Medicaid-certified skilled nursing facility in Parkersburg, West Virginia. It is licensed for 97 beds — close to the median for skilled nursing facilities in West Virginia (89 beds).

It is one of 7 senior care facilities in Parkersburg and 123 skilled nursing facilities across West Virginia. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

It is listed as part of Genesis Healthcare, a group of 183 facilities on this site.

Federal inspectors have cited Willows Center 86 times across 11 inspections in the last three years, including 7 food-safety citations; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on November 6, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Genesis Healthcare

Ownership type

For profit - Limited Liability company

Registered owners & officers

Genesis Wv Holdings Llc

Direct owner — 100% stake — since 2011

Berg, Michael

Officer — since 2012

Bridgeford, Laura

Officer — since 2024

Fc-gen Operations Investment Llc

Indirect owner — since 2015

Gen Operations I Llc

Indirect owner — since 2015

Gen Operations Ii Llc

Indirect owner — since 2015

Genesis Healthcare Inc

Indirect owner — since 2015

Genesis Healthcare Llc

Indirect owner — since 2015

Genesis Holdings Llc

Indirect owner — since 2015

Genesis Operations Llc

Indirect owner · Additional disclosable party — since 2015

Ghc Holdings Llc

Indirect owner — since 2015

Ingram, Patricia

Operational control · Additional disclosable party — since 2024

Mendelson, Avi

Officer — since 2024

Sun Healthcare Group Inc

Indirect owner — since 2015

Toothman, James

Additional disclosable party — since 2019

Whitman, Arnold

Indirect owner — since 2011

Regulatory standing

Federal court records

20 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)

Licensed / certified since

1988-11-01

CMS overall rating

1 of 5 stars

Health deficiencies

33 at the last standard inspection

Federal fines

None on record

Last standard inspection

2025-12-22

Nurse staffing

3.4 hours per resident per day

Cost & payer profile (FY2024 cost report)

Average billed charges

$553 per day (≈ $16,810/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

77% Medicaid · 9% Medicare · 14% private/other

Occupancy

95% (fiscal year 2024)

Vs. state median

1% above the WV median of $545/day — full state cost breakdown

Services & coverage

Licensed beds

Medicare

Accepted

Medicaid

Accepted

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report · last verified 2026-11-06. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 7 food-safety citations on its three-year record — flagged below among the inspections.

2026-08-13Health inspectionComplaint-triggered6 citations

F-0585

D · No harm foundFrom a complaint

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Corrected 2026-09-15

F-0600

E · No harm foundFrom a complaint

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected 2026-09-15

F-0602

D · No harm foundFrom a complaint

Protect each resident from the wrongful use of the resident's belongings or money.

Corrected 2026-09-15

F-0609

D · No harm foundFrom a complaint

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2026-09-15

F-0610

D · No harm foundFrom a complaint

Respond appropriately to all alleged violations.

Corrected 2026-09-15

F-0689

E · No harm foundFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2026-09-15

2026-03-10Health inspectionComplaint-triggered1 citation

F-0584

E · No harm foundFrom a complaint

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2026-04-08

8 earlier / fire-safety inspections (79 citations)

2025-12-22Health inspectionComplaint-triggered23 citations

F-0550

D · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2026-01-29

F-0582

D · No harm found

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

Corrected 2026-01-29

F-0584

D · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2026-03-06

F-0609

E · No harm foundFrom a complaint

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2026-01-29

F-0610

E · No harm foundFrom a complaint

Respond appropriately to all alleged violations.

Corrected 2026-01-29

F-0644

D · No harm found

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

Corrected 2026-01-29

F-0656

E · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2026-01-29

F-0657

D · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2026-01-29

F-0677

E · No harm foundFrom a complaint

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2026-01-29

F-0684

E · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2026-03-06

F-0685

D · No harm found

Assist a resident in gaining access to vision and hearing services.

Corrected 2026-01-29

F-0686

D · No harm foundFrom a complaint

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2026-01-29

F-0689

D · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2026-01-29

F-0698

E · No harm found

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Corrected 2026-01-29

F-0761

E · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2026-01-29

F-0804

E · No harm foundFood safetyFrom a complaint

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Corrected 2026-01-29

F-0806

E · No harm foundFood safety

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

Corrected 2026-01-29

F-0812

E · No harm foundFood safetyFrom a complaint

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2026-01-29

F-0814

F · No harm foundFood safety

Dispose of garbage and refuse properly.

Corrected 2026-01-29

F-0842

E · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2026-01-29

F-0849

D · No harm found

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

Corrected 2026-01-29

F-0868

E · No harm found

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

Corrected 2026-01-29

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2026-01-29

2025-10-30Health inspectionComplaint-triggered3 citations

F-0580

D · No harm foundFrom a complaint

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2025-12-03

F-0585

D · No harm foundFrom a complaint

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Corrected 2025-12-03

F-0684

D · No harm foundFrom a complaint

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2025-12-03

2024-02-08Health inspection26 citations

F-0550

D · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2024-03-14

F-0553

E · No harm found

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

Corrected 2024-03-14

F-0565

D · No harm found

Honor the resident's right to organize and participate in resident/family groups in the facility.

Corrected 2024-03-14

F-0583

D · No harm found

Keep residents' personal and medical records private and confidential.

Corrected 2024-03-14

F-0584

E · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2024-03-14

F-0585

D · No harm found

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Corrected 2024-03-14

F-0623

D · No harm found

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Corrected 2024-03-14

F-0625

D · No harm found

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Corrected 2024-03-14

F-0644

D · No harm found

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

Corrected 2024-03-14

F-0655

D · No harm found

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Corrected 2024-03-14

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2024-03-14

F-0657

D · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2024-03-14

F-0677

D · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2024-03-14

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2024-03-14

F-0689

E · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2024-03-14

F-0725

E · No harm found

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

Corrected 2024-03-14

F-0730

E · No harm found

Observe each nurse aide's job performance and give regular training.

Corrected 2024-03-14

F-0732

E · No harm found

Post nurse staffing information every day.

Corrected 2024-03-14

F-0758

D · No harm found

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Corrected 2024-03-14

F-0761

E · No harm found

Corrected 2024-03-14

F-0804

E · No harm foundFood safety

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Corrected 2024-03-14

F-0812

D · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2024-03-14

F-0842

D · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2024-03-14

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2024-03-14

F-0883

D · No harm found

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Corrected 2024-03-14

F-0908

E · No harm found

Keep all essential equipment working safely.

Corrected 2024-03-14

2023-12-19Health inspectionComplaint-triggered6 citations

F-0558

D · No harm foundFrom a complaint

Reasonably accommodate the needs and preferences of each resident.

Corrected 2024-02-06

F-0609

D · No harm foundFrom a complaint

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2024-02-06

F-0680

E · No harm foundFrom a complaint

Ensure the activities program is directed by a qualified professional.

Corrected 2024-02-06

F-0684

E · No harm foundFrom a complaint

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2024-02-06

F-0686

D · No harm foundFrom a complaint

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2024-02-06

F-0690

E · No harm foundFrom a complaint

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Corrected 2024-02-06

2022-06-08Health inspection9 citations

F-0641

D · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2022-07-15

F-0657

D · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2022-07-15

F-0689

D · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2022-07-15

F-0692

D · No harm found

Provide enough food/fluids to maintain a resident's health.

Corrected 2022-07-15

F-0695

D · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2022-07-15

F-0730

D · No harm found

Observe each nurse aide's job performance and give regular training.

Corrected 2022-07-15

F-0758

D · No harm found

Corrected 2022-07-15

F-0812

D · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2022-07-15

F-0842

D · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2022-07-15

2025-12-22Fire-safety inspection4 citations

K-0211

C · No harm found

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Corrected 2026-01-21

K-0291

C · No harm found

Install emergency lighting that can last at least 1 1/2 hours.

Corrected 2026-01-21

K-0372

F · No harm found

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Corrected 2026-01-21

K-0923

C · No harm found

Have proper medical gas storage and administration areas.

Corrected 2026-01-21

2024-02-08Fire-safety inspection3 citations

K-0351

C · No harm found

Install an approved automatic sprinkler system.

Corrected 2024-02-22

K-0353

F · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2024-02-22

K-0921

F · No harm found

Ensure that testing and maintenance of electrical equipment is performed.

Corrected 2024-02-22

2022-06-08Fire-safety inspection5 citations

K-0321

D · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2022-07-12

K-0353

F · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2022-07-12

K-0372

D · No harm found

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Corrected 2022-07-12

K-0374

F · No harm found

Install smoke barrier doors that can resist smoke for at least 20 minutes.

Corrected 2022-08-02

K-0511

D · No harm found

Have properly installed electrical wiring and gas equipment.

Corrected 2022-07-12

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 515085.

Quality of care & staffing

How it compares in West Virginia.

Inspection citations, 3 years

More than 91% of nursing homes in the state

State median: 47

Federal fines, 3 years

No federal fines on record

State median: $8,278

Nurse staffing, hours per resident per day

3.4

Higher than 39% of nursing homes in the state

State median: 3.5

Nursing staff turnover, annual

46%

Higher than 62% of nursing homes in the state

State median: 42%

Resident outcomes

On 21 federal quality measures, this facility does better than the West Virginia average on 4 and worse on 12. Differences within 10% of the average are shown as near average.

Long-stay residents	This facility	State	US	Compared with state
Need for help with daily activities has increased	20.6%	13.8%	13.5%	Worse than state
Lose too much weight	8.0%	6.1%	5.1%	Worse than state
With a catheter inserted and left in their bladder	0.2%	0.3%	0.7%	Better than state
With a urinary tract infection	1.6%	1.5%	1.5%	Near state average
Have depressive symptoms	10.5%	8.2%	13.5%	Worse than state
Were physically restrained	0.0%	0.1%	0.1%	Better than state
Experiencing one or more falls with major injury	4.7%	4.3%	3.2%	Near state average
Assessed and appropriately given the pneumococcal vaccine	94.0%	96.5%	93.7%	Near state average
Ability to walk independently worsened	20.2%	13.9%	12.7%	Worse than state
Received an antianxiety or hypnotic medication	29.7%	26.9%	19.5%	Worse than state
Assessed and appropriately given the seasonal influenza vaccine	91.9%	97.3%	95.3%	Near state average
With pressure ulcers	5.8%	3.9%	4.5%	Worse than state
With new or worsened bowel or bladder incontinence	26.9%	21.4%	18.3%	Worse than state
Received an antipsychotic medication	5.9%	12.9%	15.4%	Better than state
Hospitalizations per 1000 long-stay resident days	1.74	1.58	1.81	Worse than state
Outpatient emergency department visits per 1000 long-stay resident days	1.24	1.69	1.69	Better than state

Short-stay residents	This facility	State	US	Compared with state
Assessed and appropriately given the pneumococcal vaccine	68.0%	79.0%	82.3%	Worse than state
Newly received an antipsychotic medication	1.4%	1.0%	1.5%	Worse than state
Were assessed and appropriately given the seasonal influenza vaccine	61.1%	78.8%	80.1%	Worse than state
Were rehospitalized after a nursing home admission	20.2%	22.0%	23.4%	Near state average
Had an outpatient emergency department visit	13.1%	10.6%	11.8%	Worse than state

Source: CMS MDS and Medicare claims quality measures, measure period 2025Q3-2026Q2. Averages are computed from all nursing homes reporting each measure.

Cited more than once

The same rule cited at separate inspections can point to a problem that wasn't fully fixed.

F-0689 4 inspections. Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F-0684 4 inspections. Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F-0585 3 inspections. Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
F-0609 3 inspections. Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
F-0584 3 inspections. Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
F-0657 3 inspections. Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

What its owners also hold

Genesis Healthcare Llc has an ownership stake on file at 164 nursing homes, averaging 2.4 of 5 on CMS's overall rating.
Gen Operations Ii Llc has an ownership stake on file at 164 nursing homes, averaging 2.4 of 5 on CMS's overall rating.
Gen Operations I Llc has an ownership stake on file at 164 nursing homes, averaging 2.4 of 5 on CMS's overall rating.
Genesis Healthcare Inc has an ownership stake on file at 161 nursing homes, averaging 2.4 of 5 on CMS's overall rating.

Source: CMS ownership filings. Shows organizations with an ownership stake; people are left out.

Verify & compare

Where to check, and what's nearby.

Who to contact in West Virginia

Licensing: Office of Health Facility Licensure & Certification (OHFLAC)
File a complaint: 304-558-0050 · Online
Long-Term Care Ombudsman: 800-834-0598. A free advocate for residents and families.
Adult Protective Services: 800-352-6513. Some states send facility cases to licensing instead. In an emergency, call 911.
Eldercare Locator: 800-677-1116, a federal service for local aging help.

Nearest emergency hospitals

Marietta Memorial Hospital, about 14 miles. CMS rating 3 of 5.
Selby General Hospital, about 15 miles.
Ohiohealth O'bleness Hospital, about 30 miles. CMS rating 3 of 5.

Source: CMS Hospital General Information. Straight-line distance.

Nearby facilities with inspection records

Parkersburg Center, Parkersburg, about 1.4 miles. CMS rating 1 of 5.
Eagle Pointe Healthcare Center, Parkersburg, about 2.6 miles. CMS rating 1 of 5.
Belpre Landing Nursing and Rehabilitation, Belpre, about 2.8 miles. CMS rating 2 of 5.
Rockland Ridge Nursing & Rehabilitation Center, Belpre, about 3.0 miles. CMS rating 5 of 5.
Worthington Healthcare Center, Parkersburg, about 3.7 miles. CMS rating 2 of 5.

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

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Inspection citations — last 5 years

Locked

The 86 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

Unlock the full file

Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-11-06

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered