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Nursing homeFAID #3683

Willows of Richmond

2070 CHESTER BLVD, RICHMOND, IN, 47374
(765) 962-3543
87 licensed beds
★★★★★2/5CMS Five-Star overall2/5 health inspections2/5 staffing2/5 quality measuresSource: CMS Care Compare

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Public record summary

What we can show you for free.
Bed capacity
87
CMS facility ID
155228
Care type
Nursing home
County
Wayne
Facility name
Willows of Richmond
Street address
2070 CHESTER BLVD
City / state / ZIP
Richmond, IN 47374
Phone
(765) 962-3543

About this facility — Willows of Richmond

Willows of Richmond is a Medicare/Medicaid-certified skilled nursing facility in Richmond, Indiana. It is licensed for 87 beds — close to the median for skilled nursing facilities in Indiana (92 beds).

It is one of 12 senior care facilities in Richmond and 507 skilled nursing facilities across Indiana. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Willows of Richmond 35 times across 10 inspections in the last three years, including 2 food-safety citations; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Ownership type
Government - County

Registered owners & officers

Henry County Memorial Hospital
Direct owner — 100% stake — since 2012
Dynes, Sheldon
Director — since 2012
Frankel, Israel
Operational control · Additional disclosable party — since 2025
Goodwin, Merry
Operational control · Additional disclosable party — since 2018
Pidgeon, John
Director — since 2012
Reis, James
Operational control · Additional disclosable party — since 2023
Richmond In Operating Company, Llc
Operational control · Additional disclosable party — since 2023
Ring, Brian
Officer — since 2022
Shore, Marion
Director — since 2012
Ware, Deborah
Director — since 2021

Regulatory standing

Licensed / certified since
1984-01-01
CMS overall rating
2 of 5 stars
Health deficiencies
6 at the last standard inspection
Federal fines
None on record
Last standard inspection
2025-05-30
Nurse staffing
3.2 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges
$248 per day (≈ $7,540/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
87% Medicaid · 7% Medicare · 6% private/other
Occupancy
53% (fiscal year 2023)
Vs. state median
34% below the IN median of $373/day — full state cost breakdown

Services & coverage

Licensed beds
87
Medicare
Accepted
Medicaid
Accepted
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 2 food-safety citations on its three-year record — flagged below among the inspections.
2025-10-15Health inspectionComplaint-triggered1 citation
F-0585
D · No harm foundFrom a complaint
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected 2025-11-21
2025-05-30Health inspection5 citations
F-0558
D · No harm found
Reasonably accommodate the needs and preferences of each resident.
Corrected 2025-06-12
F-0677
D · No harm found
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2025-06-12
F-0684
D · No harm found
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2025-06-12
F-0695
D · No harm found
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2025-06-12
F-0921
F · No harm found
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected 2025-06-11
8 earlier / fire-safety inspections (29 citations)
2025-01-03Health inspectionComplaint-triggered1 citation
F-0760
D · No harm foundFrom a complaint
Ensure that residents are free from significant medication errors.
Corrected 2025-01-17
2024-06-18Health inspectionComplaint-triggered1 citation
F-0842
D · No harm foundFrom a complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2024-07-01
2024-04-19Health inspection5 citations
F-0640
D · No harm found
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Corrected 2024-05-08
F-0641
E · No harm found
Ensure each resident receives an accurate assessment.
Corrected 2024-05-08
F-0656
D · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2024-05-08
F-0684
D · No harm found
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2024-05-08
F-0688
D · No harm found
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected 2024-05-08
2024-01-18Health inspectionComplaint-triggered4 citations
F-0584
D · No harm foundFrom a complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2024-01-29
F-0812
F · No harm foundFood safetyFrom a complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2024-01-29
F-0814
D · No harm foundFood safetyFrom a complaint
Dispose of garbage and refuse properly.
Corrected 2024-01-29
F-0925
F · No harm foundFrom a complaint
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Corrected 2024-01-29
2023-03-17Health inspection4 citations
F-0558
D · No harm found
Reasonably accommodate the needs and preferences of each resident.
Corrected 2023-03-21
F-0677
D · No harm found
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2023-03-21
F-0732
D · No harm found
Post nurse staffing information every day.
Corrected 2023-03-21
F-0756
D · No harm found
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected 2023-03-21
2025-05-30Fire-safety inspection7 citations
K-0211
E · No harm found
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Corrected 2025-07-15
K-0321
E · No harm found
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Corrected 2025-07-15
K-0324
D · No harm found
Provide properly protected cooking facilities.
Corrected 2025-07-15
K-0363
E · No harm found
Install corridor and hallway doors that block smoke.
Corrected 2025-07-15
K-0511
E · No harm found
Have properly installed electrical wiring and gas equipment.
Corrected 2025-07-15
K-0521
F · No harm found
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Corrected 2025-07-15
K-0923
D · No harm found
Have proper medical gas storage and administration areas.
Corrected 2025-07-15
2024-04-19Fire-safety inspection2 citations
K-0222
E · No harm found
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Corrected 2024-05-01
K-0321
E · No harm found
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Corrected 2024-05-01
2023-03-17Fire-safety inspection5 citations
K-0222
F · No harm found
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Corrected 2023-06-07
K-0324
E · No harm found
Provide properly protected cooking facilities.
Corrected 2023-06-07
K-0353
E · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2023-06-27
K-0361
E · No harm found
Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
Corrected 2023-06-07
K-0920
E · No harm found
Ensure proper usage of power strips and extension cords.
Corrected 2023-06-07
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 155228.

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 35 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
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Citations, owner history, lawsuits — decoded into one PDF.
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Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered