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Nursing homeFAID #14382

Windsor Nursing and Rehabilitation Center of Duval

5301 W DUVAL RD, AUSTIN, TX, 78727
(512) 345-1805
wellsentialhealth.org/location/windsor-nursing-rehabilitation-center-of-duval
206 licensed beds
★★★★★3/5CMS Five-Star overall2/5 health inspections2/5 staffing5/5 quality measuresSource: CMS Care Compare

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Photo of WINDSOR NURSING AND REHABILITATION CENTER OF DUVAL
Photo via Google · Windsor Nursing and Rehabilitation Center of Duval

Public record summary

What we can show you for free.
Bed capacity
206
CMS facility ID
675956
Care type
Nursing home
County
Travis
Facility name
Windsor Nursing and Rehabilitation Center of Duval
Street address
5301 W DUVAL RD
City / state / ZIP
Austin, TX 78727
Phone
(512) 345-1805
Website
wellsentialhealth.org/location/windsor-nursing-rehabilitation-center-of-duval

About this facility — Windsor Nursing and Rehabilitation Center of Duval

Windsor Nursing and Rehabilitation Center of Duval is a Medicare/Medicaid-certified skilled nursing facility in Austin, Texas. It is licensed for 206 beds — well above the median for skilled nursing facilities in Texas (120 beds).

It is one of 116 senior care facilities in Austin and 1,178 skilled nursing facilities across Texas. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Windsor Nursing and Rehabilitation Center of Duval 40 times across 15 inspections in the last three years, including 6 food-safety citations, and CMS has imposed $23,341 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company
Wellsential Health
Ownership type
Government - Hospital district

Registered owners & officers

Val Verde County Hospital District
Direct owner · Operational control · Additional disclosable party — 100% stake — since 2022
5301 West Duval Road Llc
Additional disclosable party — since 2022
Baird, Daniel
Governing body — since 2021
Carvajal, Antonio
Governing body — since 2024
Clapp, Barbara
Governing body — since 2021
Cortese, Daren
Governing body — since 2021
Dekowski, Donovan
Operational control · Additional disclosable party — since 2022
Diaz, Cris
Governing body — since 2022
Dwd Tx Holdings Llc
Indirect owner — since 2022
Faxigue, Blaise
Additional disclosable party — since 2025
Gibson, Patricia
Governing body — since 2021
Gonzales, Veronica
Governing body — since 2024
Grochowalski, Kristin
Additional disclosable party — since 2025
Helmcamp, Terrell
Operational control · Additional disclosable party — since 2012
Jack and Nancy Dwyer Workforce Development Center Inc
Indirect owner — since 2022
Jurado, Jorge
Governing body · Officer — since 2023
Kaufman, Nicole
Governing body — since 2021
Mandelbaum, Elliot
Governing body — since 2025
Momin, Zahir
Additional disclosable party — since 2021
Otazo, Julio
Governing body — since 2022
Palmer, Robin
Governing body — since 2020
Reg Hg Opco I, Llc
Indirect owner — since 2022
Reg Hg Opco Llc
Indirect owner — since 2022
Reg Operator Holdco Llc
Indirect owner — since 2022
Regency Ihs Clinical Consulting, Llc
Additional disclosable party — since 2022
Regency Ihs Master Tenant Llc
Additional disclosable party — since 2022
Regency Ihs of Windsor Duval Llc
Direct owner · Operational control · Additional disclosable party — since 2022
Regency Ihs Rehab Llc
Additional disclosable party — since 2022
Regency Integrated Health Services Llc
Indirect owner · Operational control · Additional disclosable party — since 2022
Regency Texas Holdings Llc
Indirect owner — since 2022

Regulatory standing

Licensed / certified since
2003-02-21
CMS overall rating
3 of 5 stars
Health deficiencies
9 at the last standard inspection
Federal fines
$23,341 total
Last standard inspection
2026-05-22
Nurse staffing
2.9 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges
$211 per day (≈ $6,410/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
90% Medicaid · 4% Medicare · 6% private/other
Occupancy
97% (fiscal year 2023)
Vs. state median
24% below the TX median of $277/day — full state cost breakdown

Services & coverage

Licensed beds
206
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Visiting hours
Daily Open 24 hours
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 6 food-safety citations on its three-year record — flagged below among the inspections.
2026-05-22Health inspection8 citations
F-0558
D · No harm found
Reasonably accommodate the needs and preferences of each resident.
Corrected 2026-05-23
F-0583
D · No harm found
Keep residents' personal and medical records private and confidential.
Corrected 2026-05-23
F-0605
E · No harm found
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Corrected 2026-05-23
F-0689
D · No harm found
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2026-05-23
F-0755
E · No harm found
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected 2026-05-23
F-0760
E · No harm found
Ensure that residents are free from significant medication errors.
Corrected 2026-05-23
F-0812
E · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2026-05-23
F-0880
D · No harm found
Provide and implement an infection prevention and control program.
Corrected 2026-05-23
2026-04-15Health inspectionComplaint-triggered1 citation
F-0573
D · No harm foundFrom a complaint
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Corrected 2026-04-16
11 earlier / fire-safety inspections (31 citations)
2025-06-27Health inspectionComplaint-triggered1 citation
F-0609
D · No harm foundFrom a complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2025-06-28
2025-04-02Health inspection8 citations
F-0550
E · No harm found
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2025-04-03
F-0657
D · No harm found
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2025-04-03
F-0695
D · No harm found
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2025-04-03
F-0803
E · No harm foundFood safety
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected 2025-04-03
F-0804
E · No harm foundFood safety
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected 2025-04-03
F-0812
E · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2025-04-03
F-0880
D · No harm found
Provide and implement an infection prevention and control program.
Corrected 2025-04-03
F-0919
E · No harm found
Make sure that a working call system is available in each resident's bathroom and bathing area.
Corrected 2025-04-03
2024-09-19Health inspectionComplaint-triggered1 citation
F-0756
D · No harm foundFrom a complaint
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected 2024-09-20
2024-09-09Health inspectionComplaint-triggered1 citation
F-0600
G · Actual harmFrom a complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2024-08-06
2024-05-18Health inspectionComplaint-triggered1 citation
F-0609
D · No harm foundFrom a complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2024-05-19
2024-01-27Health inspectionComplaint-triggered10 citations
F-0550
E · No harm foundFrom a complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2024-01-28
F-0578
D · No harm foundFrom a complaint
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected 2024-01-28
F-0655
D · No harm foundFrom a complaint
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected 2024-01-28
F-0695
D · No harm foundFrom a complaint
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2024-01-28
F-0756
E · No harm foundFrom a complaint
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected 2024-01-28
F-0759
D · No harm foundFrom a complaint
Ensure medication error rates are not 5 percent or greater.
Corrected 2024-01-28
F-0806
D · No harm foundFood safetyFrom a complaint
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Corrected 2024-01-28
F-0921
L · Immediate jeopardyFrom a complaint
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected 2024-01-28
F-0925
E · No harm foundFrom a complaint
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Corrected 2024-01-28
F-0926
D · No harm foundFrom a complaint
Have policies on smoking.
Corrected 2024-01-28
2023-12-01Health inspectionComplaint-triggered1 citation
F-0880
E · No harm foundFrom a complaint
Provide and implement an infection prevention and control program.
Corrected 2023-12-07
2023-10-04Health inspectionComplaint-triggered1 citation
F-0812
E · No harm foundFood safetyFrom a complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2023-10-05
2026-05-22Fire-safety inspection1 citation
K-0100
D · No harm found
Meet other general requirements.
Corrected 2026-05-21
2025-04-02Fire-safety inspection1 citation
K-0353
F · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2025-04-18
2024-01-27Fire-safety inspection5 citations
E-0004
F · No harm found
Develop and maintain an Emergency Preparedness Program (EP).
Corrected 2024-01-31
K-0321
D · No harm found
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Corrected 2024-01-31
K-0741
E · No harm found
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Corrected 2024-01-31
K-0918
F · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2024-02-22
K-0923
E · No harm found
Have proper medical gas storage and administration areas.
Corrected 2024-01-31

Federal penalties

2024-09-09Fine$5,736
2024-01-27Fine$17,605
Total fines$23,341
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 675956.

Visitor reviews

What people say on Google.
3.470 ratings on Google
★★★★Cathy Brown · 2026-04-13 · via Google

“The building is old and in need of some repair. The staff members are dedicated to the clients and their overall well being. The clients appear to be happy and well taken care of. There seems to be lots of activities to join or just sit and relax in the beautiful garden.”

★★★★★LeeAnn Leavitt · 2026-01-23 · via Google

“Very happy with Pamela helping with Medicaid billing and application! She goes above and beyond every year. The staff are also great about quarterly reports on my loved one and keeping me notified of everything going on.”

★★★★★Ranald · 2025-04-25 · via Google

“I have stayed here 6 months. I give this place and the employees 5 stars and would have given them more if I could. The CNAs were patient and professional. So kind to the residents who needed more help. They would discuss any changes in my treatment routine to me patiently. Often they were willing to compromise with me. As my health got better I was given some privileges. I was allowed to go outsi…”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 40 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
Unlock the full file
Citations, owner history, lawsuits — decoded into one PDF.
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Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered