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Nursing homeFAID #5728

Andover Manor Rehab and Nursing

89 MORTON STREET, ANDOVER, MA, 01810
(978) 475-0944
174 licensed beds
★★★★★2/5CMS Five-Star overall2/5 health inspections3/5 staffing4/5 quality measuresSource: CMS Care Compare

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Photo via Google · Andover Manor Rehab and Nursing
What we can show you for free.
Bed capacity
174
CMS facility ID
225294
Care type
Nursing home
County
Essex
Facility name
Andover Manor Rehab and Nursing
Street address
89 MORTON STREET
City / state / ZIP
Andover, MA 01810
Phone
(978) 475-0944

Andover Manor Rehab and Nursing is a Medicare/Medicaid-certified skilled nursing facility in Andover, Massachusetts. It is licensed for 174 beds — above the median for skilled nursing facilities in Massachusetts (123 beds).

It is one of 8 senior care facilities in Andover and 341 skilled nursing facilities across Massachusetts. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Andover Manor Rehab and Nursing 78 times across 7 inspections in the last three years, including 4 food-safety citations; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

What the public record shows.

Ownership & operator

Parent company
Stern Consultants
Ownership type
For profit - Limited Liability company

Registered owners & officers

Friedman, Shana
Direct owner — 12% stake — since 2023
Com Family Trust
Indirect owner · Additional disclosable party — 10% stake — since 2023
Andover Manor Propco Llc
Additional disclosable party — since 2023
Beatty, Brittany
Direct owner · Operational control · Additional disclosable party — since 2023
E Newhouse Family Trust
Additional disclosable party — since 2023
Erblich, Avraham
Governing body · Operational control · Additional disclosable party — since 2023
Etn Family Holdings Llc
Operational control · Additional disclosable party — since 2023
Friedman, Benjamin
Direct owner · Operational control · Additional disclosable party — since 2023
Gauthier, Susan
Operational control · Additional disclosable party — since 2023
Hernandez, Amanda
Governing body · Operational control · Additional disclosable party — since 2023
Millman, Chaim
Indirect owner · Governing body · Operational control · Trustee · Additional disclosable party — since 2023
Newhouse, Eric
Indirect owner · Governing body · Trustee · Additional disclosable party — since 2023
Plew, Andrea
Operational control · Additional disclosable party — since 2023
Sheps, Boruch
Governing body · Operational control · Additional disclosable party — since 2023
Stern, Bezalel
Additional disclosable party — since 2023
T Newhouse Family Trust
Additional disclosable party — since 2023
Tlco Holdings Llc
Operational control · Additional disclosable party — since 2023
Tlm Family Trust
Additional disclosable party — since 2023

Regulatory standing

Licensed / certified since
1987-02-20
CMS overall rating
2 of 5 stars
Health deficiencies
13 at the last standard inspection
Federal fines
None on record
Last standard inspection
2026-01-15
Nurse staffing
3.8 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges
$506 per day (≈ $15,380/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
84% Medicaid · 5% Medicare · 12% private/other
Occupancy
84% (fiscal year 2023)
Vs. state median
3% above the MA median of $489/day — full state cost breakdown

Services & coverage

Licensed beds
174
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Visiting hours
Daily Open 24 hours
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.
Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 4 food-safety citations on its three-year record — flagged below among the inspections.
2026-01-15Health inspection13 citations
F-0550
D · No harm found
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2026-02-05
F-0585
D · No harm found
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected 2026-02-05
F-0656
D · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2026-02-05
F-0677
D · No harm found
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2026-02-05
F-0689
E · No harm found
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2026-02-05
F-0695
D · No harm found
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2026-02-05
F-0761
D · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2026-02-05
F-0791
D · No harm found
Provide or obtain dental services for each resident.
Corrected 2026-02-02
F-0808
D · No harm foundFood safety
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Corrected 2026-02-05
F-0825
D · No harm found
Provide or get specialized rehabilitative services as required for a resident.
Corrected 2026-02-05
F-0842
D · No harm found
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2026-02-05
F-0880
D · No harm found
Provide and implement an infection prevention and control program.
Corrected 2026-02-05
F-0908
D · No harm found
Keep all essential equipment working safely.
Corrected 2026-02-05
2025-01-09Health inspection20 citations
F-0550
E · No harm found
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2025-02-07
F-0578
D · No harm found
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected 2025-02-07
F-0583
D · No harm found
Keep residents' personal and medical records private and confidential.
Corrected 2025-02-07
F-0600
D · No harm found
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2025-02-07
F-0609
D · No harm found
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2025-02-07
F-0637
D · No harm found
Assess the resident when there is a significant change in condition
Corrected 2025-02-07
F-0641
D · No harm found
Ensure each resident receives an accurate assessment.
Corrected 2025-02-07
F-0655
D · No harm found
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected 2025-02-07
F-0656
E · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2025-02-07
F-0657
D · No harm found
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2025-02-07
F-0658
E · No harm found
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2025-02-07
F-0660
D · No harm found
Plan the resident's discharge to meet the resident's goals and needs.
Corrected 2025-02-07
F-0677
D · No harm found
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2025-02-07
F-0686
D · No harm found
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected 2025-02-07
F-0690
D · No harm found
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected 2025-02-07
F-0725
D · No harm found
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected 2025-02-07
F-0740
D · No harm found
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Corrected 2025-02-07
F-0804
D · No harm foundFood safety
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected 2025-02-07
F-0809
D · No harm foundFood safety
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Corrected 2025-02-07
F-0842
D · No harm found
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2025-02-07
5 earlier / fire-safety inspections (45 citations)
2024-01-17Health inspection17 citations
F-0550
D · No harm found
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2024-03-12
F-0552
D · No harm found
Ensure that residents are fully informed and understand their health status, care and treatments.
Corrected 2024-03-12
F-0580
C · No harm found
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected 2024-03-12
F-0582
B · No harm found
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Corrected 2024-03-12
F-0585
D · No harm found
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected 2024-03-12
F-0656
E · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2024-03-12
F-0658
D · No harm found
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2024-03-12
F-0677
D · No harm found
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2024-03-12
F-0684
D · No harm found
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2024-03-12
F-0692
D · No harm found
Provide enough food/fluids to maintain a resident's health.
Corrected 2024-03-12
F-0740
E · No harm found
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Corrected 2024-03-12
F-0756
D · No harm found
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected 2024-03-12
F-0758
D · No harm found
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected 2024-03-12
F-0759
E · No harm found
Ensure medication error rates are not 5 percent or greater.
Corrected 2024-03-12
F-0760
D · No harm found
Ensure that residents are free from significant medication errors.
Corrected 2024-03-12
F-0761
E · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2024-03-12
F-0808
D · No harm foundFood safety
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Corrected 2024-03-12
2023-09-27Health inspectionComplaint-triggered1 citation
F-0607
D · No harm foundFrom a complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected 2023-10-31
2026-01-15Fire-safety inspection12 citations
E-0015
F · No harm found
Address subsistence needs for staff and patients.
Corrected 2026-02-10
E-0034
F · No harm found
Provide a means of sharing information on occupancy/needs.
Corrected 2026-02-10
K-0211
F · No harm found
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Corrected 2026-02-10
K-0293
F · No harm found
Have properly located and lighted "Exit" signs.
Corrected 2026-02-10
K-0311
F · No harm found
Have an enclosure around a vertical opening shaft.
Corrected 2026-02-10
K-0324
F · No harm found
Provide properly protected cooking facilities.
Corrected 2026-02-10
K-0345
F · No harm found
Have approved installation, maintenance and testing program for fire alarm systems.
Corrected 2026-02-10
K-0353
F · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2026-02-10
K-0372
F · No harm found
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Corrected 2026-02-10
K-0712
F · No harm found
Have simulated fire drills held at unexpected times.
Corrected 2026-02-10
K-0914
F · No harm found
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Corrected 2026-02-10
K-0918
F · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2026-02-10
2025-01-09Fire-safety inspection11 citations
E-0041
F · No harm found
Implement emergency and standby power systems.
Corrected 2025-02-21
K-0131
F · No harm found
Meet requirements for sections of health care facilities separated by fire resistive construction.
Corrected 2025-02-21
K-0211
F · No harm found
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Corrected 2025-03-06
K-0222
F · No harm found
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Corrected 2025-02-21
K-0223
E · No harm found
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Corrected 2025-02-21
K-0324
E · No harm found
Provide properly protected cooking facilities.
Corrected 2025-02-21
K-0353
E · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2025-02-21
K-0372
F · No harm found
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Corrected 2025-02-21
K-0521
F · No harm found
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Corrected 2025-02-21
K-0712
E · No harm found
Have simulated fire drills held at unexpected times.
Corrected 2025-02-21
K-0918
F · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2025-02-21
2024-01-17Fire-safety inspection4 citations
K-0100
D · No harm found
Meet other general requirements.
Corrected 2024-02-26
K-0351
D · No harm found
Install an approved automatic sprinkler system.
Corrected 2024-02-26
K-0353
F · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2024-02-26
K-0521
D · No harm found
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Corrected 2024-02-26
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 225294.
What people say on Google.
3.676 ratings on Google
★Nicole N · 2026-04-11 · via Google

“I am my mother’s POA & HCPA. The BIGGEST mistake of my life was allowing my mother to stay with those people. These people are evil and vile. I took my mother home due to the fact they weren’t giving her showers. Or providing proper patient care. She had feces on her bed one day that was NOT her’s! When I notified Andover Manor via email that my mother was leaving. I get a call a few hours later s…”

★★★★★sandra hamblin · 2026-02-03 · via Google

“My brother has been at Andover Manor for over 6 months. The staff is to be commended for their knowledge, professionalism, and patience. He is very well taken care of, the food is excellent, and the cleaning staff keep the place spotless. I feel very fortunate that he is in such a safe and caring environment.”

★★★★Patty · 2023-02-09 · via Google

“My mother has only been at Academy Manor for 3 months. So far , the staff has been very kind ,compassionate.while attending to her needs. They are very accommodating & has allowed my mother to bring in any comfort items such as photos, plants& furniture from her home that would ease the transition there. I did notice on couple occasions hot food served were Luke warm by the time she received it. …”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google
What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 78 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
Unlock the full file
Citations, owner history, lawsuits — decoded into one PDF.
Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered