Home›Browse›Arkansas›Malvern›Arbor Oaks Healthcare and Rehabilitation Center

Nursing homeFAID #465

Arbor Oaks Healthcare and Rehabilitation Center

955 DIVISION, MALVERN, AR, 72104

(501) 332-5251

94 licensed beds

CMS rates Arbor Oaks Healthcare and Rehabilitation Center 3 out of 5 overall. Federal inspectors issued 22 citations across 8 inspections in the last three years, with $8,018 in fines. Listing last updated 2026-11-06.

★★★★★3/5CMS Five-Star overall3/5 health inspections3/5 staffing4/5 quality measuresSource: CMS Care Compare

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Address

955 Division

Malvern, AR 72104

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Public record summary

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Bed capacity

CMS facility ID

045270

Care type

Nursing home

County

Hot Spring

Facility name

Arbor Oaks Healthcare and Rehabilitation Center

Street address

955 DIVISION

City / state / ZIP

Malvern, AR 72104

Phone

(501) 332-5251

About this facility — Arbor Oaks Healthcare and Rehabilitation Center

Arbor Oaks Healthcare and Rehabilitation Center is a Medicare/Medicaid-certified skilled nursing facility in Malvern, Arkansas. It is licensed for 94 beds — close to the median for skilled nursing facilities in Arkansas (106 beds).

It is one of 3 senior care facilities in Malvern and 222 skilled nursing facilities across Arkansas. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

It is listed as part of Southern Administrative Services, a group of 35 facilities on this site.

Federal inspectors have cited Arbor Oaks Healthcare and Rehabilitation Center 22 times across 8 inspections in the last three years, including 6 food-safety citations, and CMS has imposed $8,018 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on November 6, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Southern Administrative Services

Ownership type

For profit - Limited Liability company

Registered owners & officers

4p2t1 Ops Holding Lp

Direct owner — 100% stake — since 2019

Alexark1 Llc

Partner — since 2022

Jej Assets Lp

Indirect owner — since 2022

Jej Management, Llc

Partner — since 2022

Ponthie, John

Indirect owner · Officer · Additional disclosable party — since 2019

Ponthie, Sharlot

Indirect owner — since 2022

Worthington, Chyra

Operational control · Additional disclosable party — since 2023

Regulatory standing

Federal court records

3 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)

Licensed / certified since

1995-02-01

CMS overall rating

3 of 5 stars

Health deficiencies

3 at the last standard inspection

Federal fines

$8,018 total

Last standard inspection

2025-07-02

Nurse staffing

3.6 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$337 per day (≈ $10,240/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

71% Medicaid · 7% Medicare · 22% private/other

Occupancy

53% (fiscal year 2023)

Vs. state median

2% above the AR median of $329/day — full state cost breakdown

Services & coverage

Licensed beds

Medicare

Accepted

Medicaid

Accepted

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report · last verified 2026-11-06. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 6 food-safety citations on its three-year record — flagged below among the inspections.

2025-07-02Health inspection3 citations

F-0569

D · No harm found

Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

Corrected 2025-07-25

F-0732

C · No harm found

Post nurse staffing information every day.

Corrected 2025-07-25

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2025-07-25

2025-06-19Health inspectionComplaint-triggered1 citation

F-0609

D · No harm foundFrom a complaint

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2025-07-11

4 earlier / fire-safety inspections (18 citations)

2024-06-27Health inspectionComplaint-triggered6 citations

F-0609

D · No harm found

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2024-08-06

F-0677

E · No harm foundFrom a complaint

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2024-08-06

F-0689

G · Actual harm

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2024-08-06

F-0803

E · No harm foundFood safety

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Corrected 2024-08-06

F-0805

E · No harm foundFood safety

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

Corrected 2024-08-06

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2024-08-06

2023-07-28Health inspection9 citations

F-0641

D · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2023-08-22

F-0644

D · No harm found

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

Corrected 2023-08-22

F-0677

E · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2023-08-22

F-0689

E · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2023-08-22

F-0695

E · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2023-08-22

F-0761

E · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2023-08-22

F-0805

E · No harm foundFood safety

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

Corrected 2023-08-22

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2023-08-22

F-0919

E · No harm found

Make sure that a working call system is available in each resident's bathroom and bathing area.

Corrected 2023-08-22

2024-06-27Fire-safety inspection1 citation

K-0347

F · No harm found

Properly provide smoke detection systems in areas open to corridors.

Corrected 2024-07-19

2023-07-28Fire-safety inspection2 citations

K-0321

F · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2023-08-22

K-0363

E · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2023-08-22

Federal penalties

2024-06-27Fine$8,018

2024-06-27Medicare payment denial — 11 days

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 045270.

Quality of care & staffing

How it compares in Arkansas.

Inspection citations, 3 years

More than 48% of nursing homes in the state

State median: 22

Federal fines, 3 years

$8,018

More than 68% of nursing homes in the state

State median: $0

Nurse staffing, hours per resident per day

3.6

Higher than 22% of nursing homes in the state

State median: 4.0

Nursing staff turnover, annual

48%

Higher than 47% of nursing homes in the state

State median: 49%

Resident outcomes

On 21 federal quality measures, this facility does better than the Arkansas average on 14 and worse on 5. Differences within 10% of the average are shown as near average.

Long-stay residents	This facility	State	US	Compared with state
Need for help with daily activities has increased	4.0%	9.1%	13.5%	Better than state
Lose too much weight	2.0%	4.1%	5.1%	Better than state
With a catheter inserted and left in their bladder	0.4%	0.5%	0.7%	Better than state
With a urinary tract infection	0.0%	1.1%	1.5%	Better than state
Have depressive symptoms	0.0%	1.4%	13.5%	Better than state
Were physically restrained	0.0%	0.1%	0.1%	Better than state
Experiencing one or more falls with major injury	8.8%	3.9%	3.2%	Worse than state
Assessed and appropriately given the pneumococcal vaccine	100.0%	95.1%	93.7%	Near state average
Ability to walk independently worsened	5.0%	9.2%	12.7%	Better than state
Received an antianxiety or hypnotic medication	19.4%	21.8%	19.5%	Better than state
Assessed and appropriately given the seasonal influenza vaccine	100.0%	95.3%	95.3%	Near state average
With pressure ulcers	4.8%	4.2%	4.5%	Worse than state
With new or worsened bowel or bladder incontinence	14.4%	12.9%	18.3%	Worse than state
Received an antipsychotic medication	6.0%	10.9%	15.4%	Better than state
Hospitalizations per 1000 long-stay resident days	2.57	1.94	1.81	Worse than state
Outpatient emergency department visits per 1000 long-stay resident days	1.66	2.03	1.69	Better than state

Short-stay residents	This facility	State	US	Compared with state
Assessed and appropriately given the pneumococcal vaccine	93.6%	81.9%	82.3%	Better than state
Newly received an antipsychotic medication	0.0%	1.4%	1.5%	Better than state
Were assessed and appropriately given the seasonal influenza vaccine	89.4%	75.9%	80.1%	Better than state
Were rehospitalized after a nursing home admission	19.6%	23.4%	23.4%	Better than state
Had an outpatient emergency department visit	14.3%	11.7%	11.8%	Worse than state

Source: CMS MDS and Medicare claims quality measures, measure period 2025Q3-2026Q2. Averages are computed from all nursing homes reporting each measure.

Cited more than once

The same rule cited at separate inspections can point to a problem that wasn't fully fixed.

F-0812 3 inspections. Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F-0609 2 inspections. Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
F-0677 2 inspections. Provide care and assistance to perform activities of daily living for any resident who is unable.
F-0689 2 inspections. Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F-0805 2 inspections. Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

What its owners also hold

Jej Assets Lp has an ownership stake on file at 34 nursing homes, averaging 3.9 of 5 on CMS's overall rating.
4p2t1 Ops Holding Lp has an ownership stake on file at 34 nursing homes, averaging 3.9 of 5 on CMS's overall rating.

Source: CMS ownership filings. Shows organizations with an ownership stake; people are left out.

Verify & compare

Where to check, and what's nearby.

Who to contact in Arkansas

Licensing: Arkansas Department of Human Services, DPSQA, Office of Long Term Care
File a complaint: 800-582-4887 · Online
Adult Protective Services: 800-482-8049. Some states send facility cases to licensing instead. In an emergency, call 911.
Eldercare Locator: 800-677-1116, a federal service for local aging help.

Nearest emergency hospitals

Baptist Health Medical Center-hot Springs County, about 2.1 miles.
National Park Medical Center, about 15 miles. CMS rating 2 of 5.
Chi St. Vincent Hospital Hot Springs, about 16 miles. CMS rating 3 of 5.

Source: CMS Hospital General Information. Straight-line distance.

Nearby facilities with inspection records

Encore Healthcare and Rehabi of Malvern, Malvern, about 0.2 miles. CMS rating 3 of 5.
The Pines Nursing and Rehabilitation Center, Hot Springs, about 13 miles. CMS rating 2 of 5.
The Springs of Red Oak, Hot Springs, about 13 miles. CMS rating 3 of 5.
The Blossoms At Hot Springs Rehab and Nursing Cent, Hot Springs, about 15 miles. CMS rating 5 of 5.
Arkansas Health Center, Benton, about 16 miles. CMS rating 5 of 5.

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Ownership & corporate history

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Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

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The 22 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-11-06

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered