Nursing homeFAID #1602
Bickford Health Care Center
14 MAIN STREET, WINDSOR LOCKS, CT, 06096
(860) 623-4351
48 licensed beds
★★★★★1/5CMS Five-Star overall1/5 health inspections1/5 staffing3/5 quality measuresSource: CMS Care Compare
Public record summary
What we can show you for free.
Bed capacity
48
CMS facility ID
075358
Care type
Nursing home
County
Capitol
Facility name
Bickford Health Care Center
Street address
14 MAIN STREET
City / state / ZIP
Windsor Locks, CT 06096
Phone
(860) 623-4351
About this facility — Bickford Health Care Center
Bickford Health Care Center is a Medicare/Medicaid-certified skilled nursing facility in Windsor Locks, Connecticut. It is licensed for 48 beds — well below the median for skilled nursing facilities in Connecticut (120 beds).
It is one of 1 senior care facility in Windsor Locks and 191 skilled nursing facilities across Connecticut. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.
Federal inspectors have cited Bickford Health Care Center 120 times across 15 inspections in the last three years, including 2 food-safety citations, and CMS has imposed $122,338 in fines. Every citation is listed, dated, and graded in the inspection record below.
This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.
Facility background
What the public record shows.
Ownership & operator
Ownership type
Non profit - Other
Registered owners & officers
Donahue, George
Operational control — since 2021
Galli, Louis
Operational control — since 2022
Madden, Elaine
Operational control — since 2021
Moseley, Kyle
Managing employee · Director — since 2020
Newport Bickford Inc
Operational control — since 1996
Regulatory standing
Licensed / certified since
1991-10-01
CMS overall rating
1 of 5 stars
Health deficiencies
47 at the last standard inspection
Federal fines
$122,338 total
Last standard inspection
2026-01-13
Cost & payer profile (FY2023 cost report)
Average billed charges
$398 per day (≈ $12,100/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
47% Medicaid · 16% Medicare · 37% private/other
Occupancy
64% (fiscal year 2023)
Vs. state median
19% below the CT median of $490/day — full state cost breakdown
Services & coverage
Licensed beds
48
Medicare
Accepted
Medicaid
Accepted
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report · last verified 2026-08-31. Facilities can submit a correction.
Inspection record
Every citation, dated and graded.
Kitchen & food safety
Federal surveyors inspect the kitchen at every standard visit. This facility has 2 food-safety citations on its three-year record — flagged below among the inspections.
2026-03-25Health inspectionComplaint-triggered2 citations
F-0658
D · No harm foundFrom a complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2026-05-06
F-0684
D · No harm foundFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2026-05-06
2026-03-09Health inspectionComplaint-triggered1 citation
F-0842
D · No harm foundFrom a complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2026-04-20
12 earlier / fire-safety inspections (117 citations)
2026-03-03Health inspectionComplaint-triggered6 citations
F-0641
D · No harm foundFrom a complaint
Ensure each resident receives an accurate assessment.
Corrected 2026-04-14
F-0684
D · No harm foundFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2026-04-14
F-0689
D · No harm foundFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2026-04-14
F-0841
F · No harm foundFrom a complaint
Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.
Corrected 2026-04-14
F-0842
D · No harm foundFrom a complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2026-04-14
F-0868
F · No harm foundFrom a complaint
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Corrected 2026-04-14
2026-02-13Health inspectionComplaint-triggered11 citations
F-0580
D · No harm foundFrom a complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected 2026-03-27
F-0600
J · Immediate jeopardyFrom a complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2026-03-27
F-0684
D · No harm foundFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2026-03-27
F-0689
J · Immediate jeopardyFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2026-03-27
F-0772
D · No harm foundFrom a complaint
Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided.
Corrected 2026-03-17
F-0776
D · No harm foundFrom a complaint
Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
Corrected 2026-03-17
F-0835
D · No harm foundFrom a complaint
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Corrected 2026-03-17
F-0837
D · No harm foundFrom a complaint
Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
Corrected 2026-03-17
F-0841
D · No harm foundFrom a complaint
Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.
Corrected 2026-03-17
F-0842
D · No harm foundFrom a complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2026-03-27
F-0843
D · No harm foundFrom a complaint
Have an agreement with at least one or more hospitals certified by Medicare or Medicaid to make sure residents can be moved quickly to the hospital when they need medical care.
Corrected 2026-03-17
2026-01-13Health inspection26 citations
F-0584
E · No harm found
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
F-0607
D · No harm found
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
F-0609
D · No harm found
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
F-0610
D · No harm found
Respond appropriately to all alleged violations.
F-0628
B · No harm found
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
F-0637
B · No harm found
Assess the resident when there is a significant change in condition
F-0641
B · No harm found
Ensure each resident receives an accurate assessment.
F-0644
E · No harm found
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
F-0645
B · No harm found
PASARR screening for Mental disorders or Intellectual Disabilities
F-0655
D · No harm found
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
F-0657
E · No harm found
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
F-0658
D · No harm found
Ensure services provided by the nursing facility meet professional standards of quality.
F-0677
D · No harm found
Provide care and assistance to perform activities of daily living for any resident who is unable.
F-0684
E · No harm found
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F-0686
G · Actual harm
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
F-0687
D · No harm found
Provide appropriate foot care.
F-0689
D · No harm found
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F-0725
D · No harm found
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
F-0730
B · No harm found
Observe each nurse aide's job performance and give regular training.
F-0755
E · No harm found
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
F-0761
E · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F-0842
D · No harm found
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
F-0849
D · No harm found
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
F-0880
F · No harm found
Provide and implement an infection prevention and control program.
F-0887
E · No harm found
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
F-0947
B · No harm found
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
2025-11-04Health inspectionComplaint-triggered1 citation
F-0689
D · No harm foundFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2025-12-02
2025-03-14Health inspectionComplaint-triggered3 citations
F-0580
D · No harm foundFrom a complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected 2025-05-22
F-0658
D · No harm foundFrom a complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2025-05-22
F-0686
G · Actual harmFrom a complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected 2025-05-22
2024-12-11Health inspectionComplaint-triggered1 citation
F-0689
G · Actual harmFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2025-01-03
2024-08-21Health inspectionComplaint-triggered2 citations
F-0684
D · No harm foundFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2024-09-13
F-0842
D · No harm foundFrom a complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2024-09-13
2024-04-29Health inspectionComplaint-triggered20 citations
F-0565
D · No harm found
Honor the resident's right to organize and participate in resident/family groups in the facility.
Corrected 2024-06-10
F-0578
D · No harm found
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected 2024-06-10
F-0585
E · No harm found
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected 2024-06-10
F-0600
E · No harm found
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2024-06-10
F-0607
E · No harm found
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected 2024-06-10
F-0609
E · No harm foundFrom a complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2024-06-10
F-0610
E · No harm found
Respond appropriately to all alleged violations.
Corrected 2024-06-10
F-0623
D · No harm found
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected 2024-06-10
F-0625
D · No harm foundFrom a complaint
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Corrected 2024-06-10
F-0640
D · No harm found
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Corrected 2024-06-10
F-0656
E · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2024-06-10
F-0657
E · No harm found
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2024-06-10
F-0658
E · No harm found
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2024-06-10
F-0686
E · No harm found
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected 2024-06-10
F-0692
E · No harm found
Provide enough food/fluids to maintain a resident's health.
Corrected 2024-06-10
F-0727
E · No harm foundFrom a complaint
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Corrected 2024-06-10
F-0758
D · No harm found
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected 2024-06-10
F-0812
F · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2024-06-10
F-0842
D · No harm found
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2024-06-10
F-0851
E · No harm foundFrom a complaint
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Corrected 2024-06-10
2021-12-28Health inspection27 citations
F-0580
E · No harm found
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected 2022-03-15
F-0584
E · No harm found
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2022-03-17
F-0609
D · No harm found
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2022-03-17
F-0610
D · No harm found
Respond appropriately to all alleged violations.
Corrected 2022-03-17
F-0622
D · No harm found
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Corrected 2022-03-17
F-0638
E · No harm found
Assure that each resident’s assessment is updated at least once every 3 months.
Corrected 2022-03-17
F-0640
E · No harm found
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Corrected 2022-03-17
F-0656
D · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2022-03-17
F-0684
D · No harm found
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2022-03-17
F-0711
F · No harm found
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Corrected 2022-03-17
F-0712
D · No harm found
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Corrected 2022-03-17
F-0725
E · No harm found
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected 2022-03-17
F-0726
E · No harm found
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected 2022-03-17
F-0729
E · No harm found
Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.
Corrected 2022-03-17
F-0730
E · No harm found
Observe each nurse aide's job performance and give regular training.
Corrected 2022-03-17
F-0761
E · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2022-03-17
F-0812
D · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2022-03-17
F-0835
F · No harm found
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Corrected 2022-03-17
F-0837
F · No harm found
Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
Corrected 2022-03-17
F-0838
E · No harm found
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Corrected 2022-03-17
F-0867
C · No harm found
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Corrected 2022-03-17
F-0880
F · No harm found
Provide and implement an infection prevention and control program.
Corrected 2022-03-17
F-0881
F · No harm found
Implement a program that monitors antibiotic use.
Corrected 2022-03-17
F-0883
E · No harm found
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected 2022-03-17
F-0885
E · No harm found
Report COVID19 data to residents and families.
Corrected 2022-03-17
F-0886
E · No harm found
Perform COVID19 testing on residents and staff.
Corrected 2022-03-17
F-0887
E · No harm found
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Corrected 2022-03-17
2026-01-13Fire-safety inspection4 citations
K-0211
D · No harm found
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Corrected 2026-01-16
K-0271
F · No harm found
Have exits that are accessible at all times.
Corrected 2026-01-26
K-0347
D · No harm found
Properly provide smoke detection systems in areas open to corridors.
Corrected 2026-01-16
K-0923
D · No harm found
Have proper medical gas storage and administration areas.
Corrected 2026-01-16
2024-04-29Fire-safety inspection12 citations
K-0100
D · No harm found
Meet other general requirements.
Corrected 2024-10-08
K-0200
D · No harm found
Meet other general requirements.
Corrected 2024-10-08
K-0223
E · No harm found
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Corrected 2024-10-08
K-0324
E · No harm found
Provide properly protected cooking facilities.
Corrected 2024-05-08
K-0345
E · No harm found
Have approved installation, maintenance and testing program for fire alarm systems.
Corrected 2024-05-12
K-0353
D · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2024-05-10
K-0521
D · No harm found
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Corrected 2024-05-30
K-0712
E · No harm found
Have simulated fire drills held at unexpected times.
Corrected 2024-05-08
K-0761
D · No harm found
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Corrected 2024-05-08
K-0914
D · No harm found
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Corrected 2024-09-24
K-0918
D · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2024-05-15
K-0921
E · No harm found
Ensure that testing and maintenance of electrical equipment is performed.
Corrected 2024-09-24
2021-12-28Fire-safety inspection4 citations
E-0037
D · No harm found
Establish staff and initial training requirements.
Corrected 2022-03-01
K-0711
F · No harm found
Provide a written emergency evacuation plan.
Corrected 2022-03-01
K-0712
F · No harm found
Have simulated fire drills held at unexpected times.
Corrected 2022-03-01
K-0918
E · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2022-03-01
Federal penalties
2026-01-13Fine$57,715
2025-03-14Fine$55,632
2024-12-11Fine$8,991
2024-04-29Medicare payment denial — 71 days
Total fines$122,338
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 075358.
Inside your report
What unlocks when you order.
Ownership & corporate history
Primary tierPrior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more
Inspection citations — last 5 years
LockedThe 120 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.
Civil & criminal lawsuits
Advanced tier onlyActive civil suits
#
Federal dockets
CDC infection data
Unlock the full file
Citations, owner history, lawsuits — decoded into one PDF.
Original records
Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered