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Nursing homeFAID #6356

Caretel Inns of Tri-cities

6700 WESTSIDE SAGINAW ROAD, BAY CITY, MI, 48706

(989) 667-9800

60 licensed beds

★★★★★1/5CMS Five-Star overall1/5 health inspections3/5 staffing4/5 quality measuresSource: CMS Care Compare

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Address

6700 Westside Saginaw Road

Bay City, MI 48706

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Public record summary

What we can show you for free.

Bed capacity

CMS facility ID

235635

Care type

Nursing home

County

Bay

Facility name

Caretel Inns of Tri-cities

Street address

6700 WESTSIDE SAGINAW ROAD

City / state / ZIP

Bay City, MI 48706

Phone

(989) 667-9800

About this facility — Caretel Inns of Tri-cities

Caretel Inns of Tri-cities is a Medicare/Medicaid-certified skilled nursing facility in Bay City, Michigan. It is licensed for 60 beds — below the median for skilled nursing facilities in Michigan (100 beds).

It is one of 23 senior care facilities in Bay City and 423 skilled nursing facilities across Michigan. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Caretel Inns of Tri-cities 58 times across 16 inspections in the last three years, including 8 food-safety citations, and CMS has imposed $134,784 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Symphony Care Network

Ownership type

For profit - Corporation

Registered owners & officers

Symphony of Michigan Holdings Llc

Direct owner — 100% stake — since 2020

Benoit Holdings Llc

Indirect owner — 20% stake — since 2020

Fairhome Trust Uad 12312012

Indirect owner — 20% stake — since 2020

Willow Delta Trust

Indirect owner — 15% stake — since 2020

Gzlt Holdings Llc

Indirect owner — 10% stake — since 2020

Krupp, Ari

Indirect owner · Officer · Operational control — 10% stake — since 2019

Calumet South Llc

Indirect owner — 5% stake — since 2020

Senderowicz, Yossi

Indirect owner — 5% stake — since 2020

Hartman, David

Officer · Operational control — since 2020

Mcgourty, Diane

Managing employee — since 2020

Regulatory standing

Licensed / certified since

2007-10-25

CMS overall rating

1 of 5 stars

Health deficiencies

12 at the last standard inspection

Federal fines

$134,784 total

Last standard inspection

2025-08-07

Nurse staffing

3.8 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$362 per day (≈ $11,000/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

29% Medicaid · 11% Medicare · 60% private/other

Occupancy

86% (fiscal year 2023)

Vs. state median

22% below the MI median of $466/day — full state cost breakdown

Services & coverage

Licensed beds

Medicare

Accepted

Medicaid

Accepted

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 8 food-safety citations on its three-year record — flagged below among the inspections.

2026-05-11Health inspectionComplaint-triggered1 citation

F-0689

G · Actual harmFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2026-04-22

2025-12-18Health inspectionComplaint-triggered2 citations

F-0693

G · Actual harmFrom a complaint

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Corrected 2026-01-20

F-0726

D · No harm foundFrom a complaint

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Corrected 2026-01-20

13 earlier / fire-safety inspections (55 citations)

2025-08-07Health inspection10 citations

F-0550

E · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2025-09-12

F-0677

E · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2025-09-12

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2025-09-12

F-0761

E · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2025-09-12

F-0803

D · No harm foundFood safety

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Corrected 2025-09-12

F-0804

F · No harm foundFood safety

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Corrected 2025-09-12

F-0806

D · No harm foundFood safety

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

Corrected 2025-09-12

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2025-09-18

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2025-09-12

F-0921

F · No harm found

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Corrected 2025-09-12

2025-07-24Health inspectionComplaint-triggered3 citations

F-0657

D · No harm foundFrom a complaint

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2025-08-20

F-0684

G · Actual harmFrom a complaint

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2025-08-20

F-0689

G · Actual harmFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2025-08-20

2025-06-13Health inspectionComplaint-triggered3 citations

F-0686

G · Actual harmFrom a complaint

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2025-07-10

F-0689

D · No harm foundFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2025-07-10

F-0804

D · No harm foundFood safetyFrom a complaint

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Corrected 2025-07-10

2025-05-08Health inspectionComplaint-triggered1 citation

F-0684

D · No harm foundFrom a complaint

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2025-06-02

2025-03-04Health inspectionComplaint-triggered2 citations

F-0684

D · No harm foundFrom a complaint

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2025-03-27

F-0690

D · No harm foundFrom a complaint

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Corrected 2025-03-27

2025-01-21Health inspectionComplaint-triggered2 citations

F-0686

G · Actual harmFrom a complaint

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2025-03-27

F-0880

D · No harm foundFrom a complaint

Provide and implement an infection prevention and control program.

Corrected 2025-02-13

2024-07-17Health inspectionComplaint-triggered6 citations

F-0655

D · No harm found

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Corrected 2024-08-13

F-0695

D · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2024-08-13

F-0761

E · No harm found

Corrected 2024-08-13

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2024-08-13

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2024-08-13

F-0921

E · No harm foundFrom a complaint

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Corrected 2024-08-13

2024-05-29Health inspectionComplaint-triggered1 citation

F-0686

D · No harm foundFrom a complaint

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2024-06-18

2024-02-14Health inspectionComplaint-triggered2 citations

F-0678

D · No harm foundFrom a complaint

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

Corrected 2024-03-09

F-0684

J · Immediate jeopardyFrom a complaint

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2024-03-09

2023-07-21Health inspection10 citations

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2023-08-25

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2023-08-25

F-0689

G · Actual harm

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2023-08-25

F-0697

D · No harm found

Provide safe, appropriate pain management for a resident who requires such services.

Corrected 2023-08-25

F-0725

D · No harm found

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

Corrected 2023-08-25

F-0759

D · No harm found

Ensure medication error rates are not 5 percent or greater.

Corrected 2023-08-25

F-0804

D · No harm foundFood safety

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Corrected 2023-08-25

F-0813

E · No harm foundFood safety

Have a policy regarding use and storage of foods brought to residents by family and other visitors.

Corrected 2023-08-25

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2023-08-25

F-0882

D · No harm found

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

Corrected 2023-08-25

2025-08-07Fire-safety inspection6 citations

E-0004

F · No harm found

Develop and maintain an Emergency Preparedness Program (EP).

Corrected 2025-09-12

E-0006

F · No harm found

Conduct risk assessment and an All-Hazards approach.

Corrected 2025-09-12

E-0013

F · No harm found

Develop Emergency Preparedness policies and procedures.

Corrected 2025-09-12

E-0030

F · No harm found

List the names and contact information of those in the facility.

Corrected 2025-09-12

K-0324

E · No harm found

Provide properly protected cooking facilities.

Corrected 2025-09-12

K-0353

E · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2025-09-12

2024-07-17Fire-safety inspection3 citations

K-0291

D · No harm found

Install emergency lighting that can last at least 1 1/2 hours.

Corrected 2024-08-13

K-0345

F · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2024-08-13

K-0521

F · No harm found

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Corrected 2024-08-13

2023-07-21Fire-safety inspection6 citations

E-0026

F · No harm found

Establish roles under a Waiver declared by secretary.

Corrected 2023-08-25

E-0039

F · No harm found

Conduct testing and exercise requirements.

Corrected 2023-09-13

K-0223

D · No harm found

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

Corrected 2023-08-25

K-0353

F · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2023-08-25

K-0372

E · No harm found

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Corrected 2023-08-25

K-0920

F · No harm found

Ensure proper usage of power strips and extension cords.

Corrected 2023-08-25

Federal penalties

2025-07-24Fine$54,100

2025-05-08Fine$38,961

2024-02-14Fine$41,723

2025-07-24Medicare payment denial — 28 days

Total fines$134,784

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 235635.

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 58 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered