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Nursing homeFAID #5716

Carleton-willard Village Retirement & Nursing Ctr

100 OLD BILLERICA ROAD, BEDFORD, MA, 01730

(781) 275-8700

www.cwvillage.org

179 licensed beds

★★★★★5/5CMS Five-Star overall3/5 health inspections5/5 staffing5/5 quality measuresSource: CMS Care Compare

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Photo of CARLETON-WILLARD VILLAGE RETIREMENT & NURSING CTR

Photo via Google · Stephen Harte

Address

100 Old Billerica Road

Bedford, MA 01730

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Public record summary

What we can show you for free.

Bed capacity

179

CMS facility ID

225273

Care type

Nursing home

County

Middlesex

Facility name

Carleton-willard Village Retirement & Nursing Ctr

Street address

100 OLD BILLERICA ROAD

City / state / ZIP

Bedford, MA 01730

Phone

(781) 275-8700

Website

www.cwvillage.org

About this facility — Carleton-willard Village Retirement & Nursing Ctr

Carleton-willard Village Retirement & Nursing Ctr is a Medicare/Medicaid-certified skilled nursing facility in Bedford, Massachusetts. It is licensed for 179 beds — above the median for skilled nursing facilities in Massachusetts (123 beds).

It is one of 2 senior care facilities in Bedford and 341 skilled nursing facilities across Massachusetts. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Carleton-willard Village Retirement & Nursing Ctr 30 times across 9 inspections in the last three years, and CMS has imposed $25,497 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Ownership type

Non profit - Corporation

Registered owners & officers

Carleton-willard Homes Inc

Direct owner — 100% stake — since 1980

Mancini, Lauren

Operational control — since 2025

Matthews, Michael

Officer · Additional disclosable party — since 2023

Regulatory standing

Licensed / certified since

1983-12-13

CMS overall rating

5 of 5 stars

Health deficiencies

0 at the last standard inspection

Federal fines

$25,497 total

Last standard inspection

2026-05-13

Nurse staffing

5.2 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$1,028 per day (≈ $31,250/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

21% Medicaid · 5% Medicare · 74% private/other

Occupancy

73% (fiscal year 2023)

Vs. state median

110% above the MA median of $489/day — full state cost breakdown

Services & coverage

Licensed beds

179

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

CleanNo food-safety or dietary citations in the last three years of federal inspections.

2025-06-10Health inspectionComplaint-triggered3 citations

F-0600

J · Immediate jeopardyFrom a complaint

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected 2025-06-09

F-0656

J · Immediate jeopardyFrom a complaint

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2025-06-09

F-0689

J · Immediate jeopardyFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2025-06-09

2025-02-07Health inspection2 citations

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2025-03-12

F-0761

E · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2025-03-12

5 earlier / fire-safety inspections (25 citations)

2024-05-29Health inspectionComplaint-triggered3 citations

F-0656

G · Actual harmFrom a complaint

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2024-07-05

F-0684

D · No harm foundFrom a complaint

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2024-07-05

F-0689

G · Actual harmFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2024-07-05

2023-09-13Health inspectionComplaint-triggered3 citations

F-0658

D · No harm foundFrom a complaint

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2023-10-11

F-0760

D · No harm foundFrom a complaint

Ensure that residents are free from significant medication errors.

Corrected 2023-10-11

F-0842

D · No harm foundFrom a complaint

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2023-10-11

2026-05-13Fire-safety inspection7 citations

K-0131

F · No harm found

Meet requirements for sections of health care facilities separated by fire resistive construction.

Corrected 2026-07-27

K-0321

E · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2026-07-27

K-0324

F · No harm found

Provide properly protected cooking facilities.

Corrected 2026-07-27

K-0341

C · No harm found

Install a fire alarm system that can be heard throughout the facility.

Corrected 2026-07-27

K-0351

F · No harm found

Install an approved automatic sprinkler system.

Corrected 2026-07-27

K-0363

D · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2026-07-27

K-0918

F · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2026-07-27

2025-02-07Fire-safety inspection9 citations

K-0131

F · No harm found

Meet requirements for sections of health care facilities separated by fire resistive construction.

Corrected 2025-03-28

K-0222

F · No harm found

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Corrected 2025-03-28

K-0324

F · No harm found

Provide properly protected cooking facilities.

Corrected 2025-03-28

K-0345

F · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2025-03-28

K-0353

F · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2025-03-28

K-0372

F · No harm found

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Corrected 2025-03-28

K-0712

E · No harm found

Have simulated fire drills held at unexpected times.

Corrected 2025-03-28

K-0911

E · No harm found

Meet requirements for the installation and maintenance of electrical systems.

Corrected 2025-03-28

K-0918

E · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2025-03-28

2024-02-15Fire-safety inspection3 citations

K-0353

E · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2024-04-01

K-0521

D · No harm found

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Corrected 2024-04-01

K-0918

D · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2024-04-01

Federal penalties

2025-06-10Fine$16,985

2024-05-29Fine$8,512

Total fines$25,497

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 225273.

Visitor reviews

What people say on Google.

4.722 ratings on Google

★★★★Peter Welch · 2025-08-31 · via Google
“Update, I appreciate that the administration has taken our concerns seriously and we’re collaborating towards providing the right support for our father. And the staff that works directly with our father are very caring and genuinely concerned about his well being. For $880/day, we were promised full support after moving our father to CWV’s nursing center. Instead, evenings and weekends lack bas…”

★★★★★Elise De, MD · 2022-01-29 · via Google
“My grandmother chose Carlton Willard 18 years ago. At first it served the purpose of a resort (and well! we enjoyed staying with her!), then a safety net, then full care. The staff guided her and us through this process until the very end. 2 years ago I brought her by the integrated deli and she could not remember what she liked to eat. The 24 year old behind the counter intuited - "Mrs. M ---- wo…”

★★★★★Melissa Chipman · 2023-08-07 · via Google
“This is a great retirement community. Sadly, the last time I visited was to attend my grandfather's memorial after he passed away. They put on such a beautiful service for him. He lived at Carleton-Williard for the last few years of his life and they always took good care of him, which was much appreciated by his family.”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

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The 30 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

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Active civil suits

Federal dockets

CDC infection data

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered