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Nursing homeFAID #5736

Charlene Manor Extended Care Facility

130 COLRAIN ROAD, GREENFIELD, MA, 01301

(413) 774-3724

integritushealthcare.org/our-locations/charlene-manor

123 licensed beds

CMS rates Charlene Manor Extended Care Facility 2 out of 5 overall. Federal inspectors issued 52 citations across 10 inspections in the last three years, with $107,757 in fines. Listing last updated 2026-11-06.

★★★★★2/5CMS Five-Star overall2/5 health inspections3/5 staffing3/5 quality measuresSource: CMS Care Compare

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Photo of CHARLENE MANOR EXTENDED CARE FACILITY

Photo via Google · Charlene Manor Extended Care

Address

130 Colrain Road

Greenfield, MA 01301

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Public record summary

What we can show you for free.

Bed capacity

123

CMS facility ID

225304

Care type

Nursing home

County

Franklin

Facility name

Charlene Manor Extended Care Facility

Street address

130 COLRAIN ROAD

City / state / ZIP

Greenfield, MA 01301

Phone

(413) 774-3724

Website

integritushealthcare.org/our-locations/charlene-manor

About this facility — Charlene Manor Extended Care Facility

Charlene Manor Extended Care Facility is a Medicare/Medicaid-certified skilled nursing facility in Greenfield, Massachusetts. It is licensed for 123 beds — close to the median for skilled nursing facilities in Massachusetts (123 beds).

It is one of 6 senior care facilities in Greenfield and 341 skilled nursing facilities across Massachusetts. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

It is listed as part of Integritus Healthcare, a group of 14 facilities on this site.

Federal inspectors have cited Charlene Manor Extended Care Facility 52 times across 10 inspections in the last three years, including 1 food-safety citation, and CMS has imposed $107,757 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on November 6, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Integritus Healthcare

Ownership type

Non profit - Corporation

Registered owners & officers

Cec Management Systems Inc

Direct owner · Operational control · Additional disclosable party — 100% stake — since 2022

Bragdon, Tricia

Director · Additional disclosable party — since 2024

Gingras, Marcie Jo

Officer · Operational control · Additional disclosable party — since 2022

Integritus Healthcare Inc

Indirect owner — since 2022

Integritus Healthcare Management Services Inc

Indirect owner · Operational control · Additional disclosable party — since 2022

Jones, William

Director · Officer · Operational control · Additional disclosable party — since 2022

Resnevic, Kathryn

Director · Additional disclosable party — since 2024

Straznitskas, Robert

Operational control · Additional disclosable party — since 2025

Whitcomb, Winthrop

Operational control · Additional disclosable party — since 2022

Regulatory standing

Federal court records

3 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)

Licensed / certified since

1988-11-22

CMS overall rating

2 of 5 stars

Health deficiencies

1 at the last standard inspection

Federal fines

$107,757 total

Last standard inspection

2026-02-26

Nurse staffing

3.6 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$531 per day (≈ $16,140/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

61% Medicaid · 11% Medicare · 27% private/other

Occupancy

94% (fiscal year 2023)

Vs. state median

9% above the MA median of $489/day — full state cost breakdown

Services & coverage

Licensed beds

123

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily Open 24 hours

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-11-06. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 1 food-safety citation on its three-year record — flagged below among the inspections.

2026-02-26Health inspection1 citation

F-0688

G · Actual harm

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

Corrected 2026-03-13

2025-05-06Health inspectionComplaint-triggered1 citation

F-0656

D · No harm foundFrom a complaint

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2025-05-30

7 earlier / fire-safety inspections (50 citations)

2025-03-12Health inspectionComplaint-triggered1 citation

F-0842

D · No harm foundFrom a complaint

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2025-04-11

2024-11-06Health inspection27 citations

F-0550

D · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2024-12-26

F-0558

E · No harm found

Reasonably accommodate the needs and preferences of each resident.

Corrected 2024-12-26

F-0580

D · No harm found

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2024-12-26

F-0582

D · No harm found

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

Corrected 2024-12-26

F-0604

D · No harm found

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

Corrected 2024-12-26

F-0622

D · No harm found

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

Corrected 2024-12-26

F-0637

B · No harm found

Assess the resident when there is a significant change in condition

Corrected 2024-12-26

F-0641

B · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2024-12-26

F-0655

D · No harm found

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Corrected 2024-12-26

F-0657

D · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2024-12-26

F-0677

D · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2024-12-26

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2024-12-26

F-0686

G · Actual harm

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2024-12-26

F-0687

D · No harm found

Provide appropriate foot care.

Corrected 2024-12-26

F-0689

D · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2024-12-26

F-0690

D · No harm found

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Corrected 2024-12-26

F-0692

D · No harm found

Provide enough food/fluids to maintain a resident's health.

Corrected 2024-12-26

F-0700

D · No harm found

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

Corrected 2024-12-26

F-0725

E · No harm found

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

Corrected 2024-12-26

F-0726

D · No harm found

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Corrected 2024-12-26

F-0732

C · No harm found

Post nurse staffing information every day.

Corrected 2024-12-26

F-0757

D · No harm found

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Corrected 2024-12-26

F-0760

D · No harm found

Ensure that residents are free from significant medication errors.

Corrected 2024-12-26

F-0791

D · No harm found

Provide or obtain dental services for each resident.

Corrected 2024-12-26

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2024-12-26

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2024-12-26

F-0887

D · No harm found

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

Corrected 2024-12-26

2024-06-28Health inspectionComplaint-triggered2 citations

F-0584

F · No harm foundFrom a complaint

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2024-08-10

F-0867

F · No harm foundFrom a complaint

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

Corrected 2024-08-10

2023-12-13Health inspectionComplaint-triggered3 citations

F-0607

D · No harm foundFrom a complaint

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Corrected 2024-01-27

F-0684

D · No harm foundFrom a complaint

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2024-01-27

F-0943

D · No harm foundFrom a complaint

Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.

Corrected 2024-01-27

2023-09-18Health inspection12 citations

F-0582

B · No harm found

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

Corrected 2023-11-04

F-0641

D · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2023-11-04

F-0658

D · No harm found

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2023-11-04

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2023-11-04

F-0689

F · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2023-11-04

F-0698

D · No harm found

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Corrected 2023-11-04

F-0699

D · No harm found

Provide care or services that was trauma informed and/or culturally competent.

Corrected 2023-11-04

F-0760

D · No harm found

Ensure that residents are free from significant medication errors.

Corrected 2023-11-04

F-0761

F · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2023-11-04

F-0842

D · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2023-11-04

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2023-11-04

F-0921

E · No harm found

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Corrected 2023-11-04

2026-02-26Fire-safety inspection2 citations

K-0345

F · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2026-03-28

K-0353

F · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2026-03-28

2024-11-06Fire-safety inspection3 citations

K-0324

D · No harm found

Provide properly protected cooking facilities.

Corrected 2024-12-26

K-0353

D · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2024-12-26

K-0712

E · No harm found

Have simulated fire drills held at unexpected times.

Corrected 2024-12-26

Federal penalties

2026-02-26Fine$18,564

2024-11-06Fine$52,192

2024-06-28Fine$37,001

Total fines$107,757

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 225304.

Quality of care & staffing

How it compares in Massachusetts.

Inspection citations, 3 years

More than 71% of nursing homes in the state

State median: 36

Federal fines, 3 years

$107,757

More than 90% of nursing homes in the state

State median: $0

Nurse staffing, hours per resident per day

3.6

Higher than 37% of nursing homes in the state

State median: 3.7

Nursing staff turnover, annual

48%

Higher than 83% of nursing homes in the state

State median: 36%

Resident outcomes

On 21 federal quality measures, this facility does better than the Massachusetts average on 12 and worse on 6. Differences within 10% of the average are shown as near average.

Long-stay residents	This facility	State	US	Compared with state
Need for help with daily activities has increased	20.9%	15.8%	13.5%	Worse than state
Lose too much weight	2.5%	5.0%	5.1%	Better than state
With a catheter inserted and left in their bladder	0.2%	0.7%	0.7%	Better than state
With a urinary tract infection	0.5%	1.7%	1.5%	Better than state
Have depressive symptoms	17.9%	17.4%	13.5%	Near state average
Were physically restrained	0.0%	0.1%	0.1%	Better than state
Experiencing one or more falls with major injury	4.2%	3.4%	3.2%	Worse than state
Assessed and appropriately given the pneumococcal vaccine	98.5%	92.9%	93.7%	Near state average
Ability to walk independently worsened	25.5%	13.9%	12.7%	Worse than state
Received an antianxiety or hypnotic medication	13.8%	19.5%	19.5%	Better than state
Assessed and appropriately given the seasonal influenza vaccine	99.1%	93.5%	95.3%	Near state average
With pressure ulcers	3.4%	4.2%	4.5%	Better than state
With new or worsened bowel or bladder incontinence	34.0%	20.4%	18.3%	Worse than state
Received an antipsychotic medication	15.5%	21.5%	15.4%	Better than state
Hospitalizations per 1000 long-stay resident days	1.38	1.84	1.81	Better than state
Outpatient emergency department visits per 1000 long-stay resident days	1.13	1.45	1.69	Better than state

Short-stay residents	This facility	State	US	Compared with state
Assessed and appropriately given the pneumococcal vaccine	94.0%	78.9%	82.3%	Better than state
Newly received an antipsychotic medication	1.2%	1.4%	1.5%	Better than state
Were assessed and appropriately given the seasonal influenza vaccine	100.0%	78.1%	80.1%	Better than state
Were rehospitalized after a nursing home admission	34.3%	25.7%	23.4%	Worse than state
Had an outpatient emergency department visit	18.2%	11.8%	11.8%	Worse than state

Source: CMS MDS and Medicare claims quality measures, measure period 2025Q3-2026Q2. Averages are computed from all nursing homes reporting each measure.

Cited more than once

The same rule cited at separate inspections can point to a problem that wasn't fully fixed.

F-0684 3 inspections. Provide appropriate treatment and care according to orders, resident’s preferences and goals.
K-0353 2 inspections. Inspect, test, and maintain automatic sprinkler systems.
F-0842 2 inspections. Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
F-0582 2 inspections. Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
F-0641 2 inspections. Ensure each resident receives an accurate assessment.
F-0689 2 inspections. Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

What its owners also hold

Integritus Healthcare Management Services Inc has an ownership stake on file at 14 nursing homes, averaging 3.2 of 5 on CMS's overall rating.
Integritus Healthcare Inc has an ownership stake on file at 14 nursing homes, averaging 2.9 of 5 on CMS's overall rating.
Cec Management Systems Inc has an ownership stake on file at 4 nursing homes, averaging 2 of 5 on CMS's overall rating.

Source: CMS ownership filings. Shows organizations with an ownership stake; people are left out.

Verify & compare

Where to check, and what's nearby.

Who to contact in Massachusetts

Licensing: Massachusetts Department of Public Health, Division of Health Care Facility Licensure and Certification
File a complaint: 800-462-5540 · Online
Long-Term Care Ombudsman: 617-222-7495. A free advocate for residents and families.
Adult Protective Services: 800-922-2275. Some states send facility cases to licensing instead. In an emergency, call 911.
Eldercare Locator: 800-677-1116, a federal service for local aging help.

Nearest emergency hospitals

Baystate Franklin Medical Center, about 1.5 miles. CMS rating 3 of 5.
Brattleboro Memorial Hospital, about 17 miles. CMS rating 3 of 5.
Cooley Dickinson Hospital Inc,the, about 18 miles. CMS rating 2 of 5.

Source: CMS Hospital General Information. Straight-line distance.

Nearby facilities with inspection records

Regalcare At Greenfield, Greenfield, about 0.8 miles. CMS rating 2 of 5.
Poet's Seat Healthcare Center, Greenfield, about 2.1 miles. CMS rating 2 of 5.
Vernon Green Nursing Home, Vernon, about 13 miles. CMS rating 2 of 5.
Center for Extended Care At Amherst, Amherst, about 16 miles. CMS rating 1 of 5.
Hadley Pointe Nursing Rehab & Care, Hadley, about 16 miles. CMS rating 1 of 5.

Visitor reviews

What people say on Google.

3.624 ratings on Google

★★★★★Jill Putala · 2026-02-20 · via Google
“My mother has been at Charlene Manor for almost a year now, and I visit her several days a week. She seems happy, and that is what matters most to me. I am very pleased with the care she is receiving. The nurses and CNAs are caring, attentive, and genuinely friendly. My mom truly enjoys interacting with them, which gives me great peace of mind. There are many activities offered each month, along …”

★rick jones · 2026-05-16 · via Google
“Visited recently and I was reminded that service to the public in any profession.... and in this case whether it is a person staying there or visiting... some replies and attitudes aren't perhaps what you had hoped for... and perhaps aren't really even directly related to this moment and instead is a carryover from earlier... these can be tough jobs.... so at times need to navigate around that…”

★★★★★Paul · 2025-11-28 · via Google
“This place is excellent. The staff is caring and attentive. Staff will contact you if something happens to your family member. Very compassionate staff who will listen to you. After several terrible experiences at other facilities we are glad we picked Charlene Manor”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

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Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

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Inspection citations — last 5 years

Locked

The 52 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

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Active civil suits

Federal dockets

CDC infection data

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Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-11-06

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered