Nursing homeFAID #3925
Charlestown Place At New Albany
★★★★★1/5CMS Five-Star overall1/5 health inspections3/5 staffing4/5 quality measuresSource: CMS Care Compare
Photo via Google · Charlestown Place at New Albany
Public record summary
What we can show you for free.
Bed capacity
158
CMS facility ID
155668
Care type
Nursing home
County
Floyd
Facility name
Charlestown Place At New Albany
Street address
4915 CHARLESTOWN RD
City / state / ZIP
New Albany, IN 47150
Phone
(812) 945-5221
Website
About this facility — Charlestown Place At New Albany
Charlestown Place At New Albany is a Medicare/Medicaid-certified skilled nursing facility in New Albany, Indiana. It is licensed for 158 beds — well above the median for skilled nursing facilities in Indiana (92 beds).
It is one of 13 senior care facilities in New Albany and 507 skilled nursing facilities across Indiana. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.
Federal inspectors have cited Charlestown Place At New Albany 91 times across 22 inspections in the last three years, including 2 food-safety citations, and CMS has imposed $26,685 in fines. Every citation is listed, dated, and graded in the inspection record below.
This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.
Facility background
What the public record shows.
Ownership & operator
Parent company
Exceptional Living Centers
Ownership type
Government - Hospital district
Registered owners & officers
Daviess County Hospital
Direct owner — 100% stake — since 2016
Lexington Health Management Llc
Indirect owner — since 2023
Medical Rehabilitation Centers, Llc
Operational control · Additional disclosable party — since 2023
Ray, Jesse
Governing body · Additional disclosable party — since 2023
Saleem, Waqar
Governing body · Additional disclosable party — since 2023
Settles, April
Officer — since 2025
Steiner, Deron
Director — since 2016
Watts, Amy
Indirect owner — since 2023
Watts, Walter
Indirect owner · Operational control · Additional disclosable party — since 2023
Regulatory standing
Federal court records
5 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)
Licensed / certified since
1999-11-12
CMS overall rating
1 of 5 stars
Health deficiencies
20 at the last standard inspection
Federal fines
$26,685 total
Last standard inspection
2025-08-29
Nurse staffing
4.0 hours per resident per day
Cost & payer profile (FY2023 cost report)
Average billed charges
$354 per day (≈ $10,760/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
59% Medicaid · 10% Medicare · 32% private/other
Occupancy
73% (fiscal year 2023)
Vs. state median
5% below the IN median of $373/day — full state cost breakdown
Services & coverage
Licensed beds
158
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Visiting hours
Daily Open 24 hours
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.
Inspection record
Every citation, dated and graded.
Kitchen & food safety
Federal surveyors inspect the kitchen at every standard visit. This facility has 2 food-safety citations on its three-year record — flagged below among the inspections.
2026-06-18Health inspectionComplaint-triggered5 citations
F-0551
D · No harm foundFrom a complaint
Give the resident's representative the ability to exercise the resident's rights.
Corrected 2026-07-09
F-0580
D · No harm foundFrom a complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected 2026-07-09
F-0684
D · No harm foundFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2026-07-09
F-0689
D · No harm foundFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2026-05-20
F-0842
D · No harm foundFrom a complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2026-07-09
2026-05-11Health inspectionComplaint-triggered3 citations
F-0609
D · No harm foundFrom a complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2026-05-27
F-0684
D · No harm foundFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2026-05-27
F-0686
D · No harm foundFrom a complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected 2026-05-27
20 earlier / fire-safety inspections (83 citations)
2026-03-20Health inspectionComplaint-triggered1 citation
F-0686
J · Immediate jeopardyFrom a complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
2025-12-11Health inspectionComplaint-triggered4 citations
F-0684
D · No harm foundFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2025-12-29
F-0694
D · No harm foundFrom a complaint
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Corrected 2025-12-29
F-0695
D · No harm foundFrom a complaint
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2025-12-29
F-0698
D · No harm foundFrom a complaint
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected 2025-12-29
2025-08-29Health inspection5 citations
F-0605
D · No harm found
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Corrected 2025-09-22
F-0686
G · Actual harm
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected 2025-09-22
F-0690
D · No harm found
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected 2025-09-22
F-0692
D · No harm found
Provide enough food/fluids to maintain a resident's health.
Corrected 2025-09-22
F-0756
D · No harm found
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected 2025-09-22
2025-08-12Health inspectionComplaint-triggered2 citations
F-0550
D · No harm foundFrom a complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2025-09-02
F-0684
D · No harm foundFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2025-09-02
2025-07-18Health inspectionComplaint-triggered1 citation
F-0790
D · No harm foundFrom a complaint
Provide routine and 24-hour emergency dental care for each resident.
Corrected 2025-08-15
2025-04-11Health inspectionComplaint-triggered1 citation
F-0620
D · No harm foundFrom a complaint
Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.
Corrected 2025-02-18
2025-03-18Health inspectionComplaint-triggered1 citation
F-0622
E · No harm foundFrom a complaint
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Corrected 2025-03-29
2025-02-20Health inspectionComplaint-triggered3 citations
F-0684
D · No harm foundFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2025-03-10
F-0695
D · No harm foundFrom a complaint
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2025-03-10
F-0760
D · No harm foundFrom a complaint
Ensure that residents are free from significant medication errors.
Corrected 2025-02-10
2024-12-30Health inspectionComplaint-triggered6 citations
F-0580
D · No harm foundFrom a complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected 2025-01-20
F-0684
D · No harm foundFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2025-01-20
F-0690
D · No harm foundFrom a complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected 2025-01-20
F-0692
D · No harm foundFrom a complaint
Provide enough food/fluids to maintain a resident's health.
Corrected 2025-01-20
F-0695
D · No harm foundFrom a complaint
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2025-01-20
F-0760
D · No harm foundFrom a complaint
Ensure that residents are free from significant medication errors.
Corrected 2025-01-20
2024-09-12Health inspection4 citations
F-0558
D · No harm found
Reasonably accommodate the needs and preferences of each resident.
Corrected 2024-09-18
F-0755
E · No harm found
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected 2024-09-18
F-0761
E · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2024-09-18
F-0812
E · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2024-09-18
2024-08-15Health inspectionComplaint-triggered4 citations
F-0584
D · No harm foundFrom a complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2024-09-03
F-0602
D · No harm foundFrom a complaint
Protect each resident from the wrongful use of the resident's belongings or money.
Corrected 2024-07-22
F-0684
D · No harm foundFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2024-09-03
F-0842
D · No harm foundFrom a complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2024-09-03
2024-06-27Health inspectionComplaint-triggered1 citation
F-0684
D · No harm foundFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2024-09-03
2024-05-03Health inspectionComplaint-triggered2 citations
F-0580
D · No harm foundFrom a complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected 2024-05-21
F-0689
D · No harm foundFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2024-05-21
2024-02-22Health inspectionComplaint-triggered2 citations
F-0656
D · No harm foundFrom a complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2024-03-04
F-0686
D · No harm foundFrom a complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected 2024-03-04
2024-01-25Health inspectionComplaint-triggered1 citation
F-0602
D · No harm foundFrom a complaint
Protect each resident from the wrongful use of the resident's belongings or money.
Corrected 2023-12-18
2023-08-21Health inspectionComplaint-triggered1 citation
F-0744
D · No harm foundFrom a complaint
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Corrected 2023-08-24
2023-07-31Health inspection10 citations
F-0552
D · No harm found
Ensure that residents are fully informed and understand their health status, care and treatments.
Corrected 2023-08-18
F-0580
G · Actual harm
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected 2023-08-18
F-0641
D · No harm found
Ensure each resident receives an accurate assessment.
Corrected 2023-08-18
F-0686
D · No harm found
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected 2023-08-18
F-0692
D · No harm found
Provide enough food/fluids to maintain a resident's health.
Corrected 2023-08-18
F-0740
G · Actual harm
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Corrected 2023-08-18
F-0744
D · No harm found
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Corrected 2023-08-18
F-0745
E · No harm found
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Corrected 2023-08-18
F-0812
E · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2023-08-18
F-0883
E · No harm found
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected 2023-08-18
2025-08-29Fire-safety inspection9 citations
K-0222
E · No harm found
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Corrected 2025-09-27
K-0226
E · No harm found
Have horizontal exits used in accordance with safety requirements.
Corrected 2025-09-27
K-0324
E · No harm found
Provide properly protected cooking facilities.
Corrected 2025-09-27
K-0351
E · No harm found
Install an approved automatic sprinkler system.
Corrected 2025-09-27
K-0355
E · No harm found
Properly select, install, inspect, or maintain portable fire extinguishes.
Corrected 2025-09-27
K-0363
E · No harm found
Install corridor and hallway doors that block smoke.
Corrected 2025-09-27
K-0741
E · No harm found
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Corrected 2025-09-27
K-0920
E · No harm found
Ensure proper usage of power strips and extension cords.
Corrected 2025-09-27
K-0921
F · No harm found
Ensure that testing and maintenance of electrical equipment is performed.
Corrected 2025-09-27
2024-09-12Fire-safety inspection9 citations
K-0222
E · No harm found
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Corrected 2024-11-01
K-0324
E · No harm found
Provide properly protected cooking facilities.
Corrected 2024-11-01
K-0351
E · No harm found
Install an approved automatic sprinkler system.
Corrected 2024-11-01
K-0353
F · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2024-11-01
K-0355
E · No harm found
Properly select, install, inspect, or maintain portable fire extinguishes.
Corrected 2024-11-01
K-0372
E · No harm found
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Corrected 2024-11-01
K-0712
F · No harm found
Have simulated fire drills held at unexpected times.
Corrected 2024-11-01
K-0761
F · No harm found
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Corrected 2024-11-01
K-0918
F · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2024-11-01
2023-07-31Fire-safety inspection16 citations
K-0100
E · No harm found
Meet other general requirements.
Corrected 2023-09-08
K-0211
E · No harm found
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Corrected 2023-09-08
K-0222
F · No harm found
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Corrected 2023-09-08
K-0232
E · No harm found
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Corrected 2023-09-08
K-0291
F · No harm found
Install emergency lighting that can last at least 1 1/2 hours.
Corrected 2023-09-08
K-0321
F · No harm found
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Corrected 2023-09-08
K-0324
D · No harm found
Provide properly protected cooking facilities.
Corrected 2023-09-08
K-0345
F · No harm found
Have approved installation, maintenance and testing program for fire alarm systems.
Corrected 2023-09-08
K-0346
C · No harm found
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Corrected 2023-09-08
K-0351
E · No harm found
Install an approved automatic sprinkler system.
Corrected 2023-09-08
K-0353
F · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2023-09-08
K-0354
C · No harm found
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Corrected 2023-09-08
K-0355
E · No harm found
Properly select, install, inspect, or maintain portable fire extinguishes.
Corrected 2023-09-08
K-0363
E · No harm found
Install corridor and hallway doors that block smoke.
Corrected 2023-09-08
K-0712
F · No harm found
Have simulated fire drills held at unexpected times.
Corrected 2023-09-08
K-0754
E · No harm found
Provide properly sized and located linen or trash receptacles.
Corrected 2023-09-08
Federal penalties
2026-03-20Fine$26,685
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 155668.
Visitor reviews
What people say on Google.
3.3★★★★★67 ratings on Google
★Wallace Austin · 2026-06-05 · via Google“Absolute utter disaster they did not expect me show up on a Friday before Memorial Day weekend. Understaffed had a supervisor for every employee must be three directors for every nurse and none of the administrators. Wanted to work. Complete chaos for someone with a terminal illness like myself. I’ll never forget having to crawl into my front door. Avoid it all costs Anthem wanted me out of the ho…”
★★Michael Wright · 2026-03-09 · via Google“This facility is a pain to work with. Communicating resident needs to the administrators is a black hole where requests go to die. The quality of life of my resident is sufficient, but hardly desirable. The Nurses & CNAs are great people, but are too busy to provide adequate responses to call lights and the laundry service here is unable to keep up with the expectations they set. Would love to see…”
★★★★★sara heeke · 2026-05-04 · via Google“Very appreciative of the staff and leadership! The team assisted me with mom's insurance to make sure she had enough time with therapy to be successful to return home!”
Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google
Inside your report
What unlocks when you order.
Ownership & corporate history
Primary tierPrior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more
Inspection citations — last 5 years
LockedThe 91 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.
Civil & criminal lawsuits
Advanced tier onlyActive civil suits
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Federal dockets
CDC infection data
Unlock the full file
Citations, owner history, lawsuits — decoded into one PDF.
Original records
Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered