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Nursing homeFAID #7194

Citizens Memorial Healthcare Facility

1218 WEST LOCUST, BOLIVAR, MO, 65613
(417) 326-7648
www.citizensmemorial.com/locations/citizens-memorial-healthcare-facility/index.html
111 licensed beds
★★★★★2/5CMS Five-Star overall3/5 health inspections3/5 staffing1/5 quality measuresSource: CMS Care Compare

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Photo of CITIZENS MEMORIAL HEALTHCARE FACILITY
Photo via Google · Citizens Memorial Healthcare Facility

Public record summary

What we can show you for free.
Bed capacity
111
State license
052738
CMS facility ID
265545
Care type
Nursing home
Facility name
Citizens Memorial Healthcare Facility
Street address
1218 WEST LOCUST
City / state / ZIP
Bolivar, MO 65613
Phone
(417) 326-7648
Website
www.citizensmemorial.com/locations/citizens-memorial-healthcare-facility/index.html
State license #
052738

About this facility — Citizens Memorial Healthcare Facility

Citizens Memorial Healthcare Facility is a Medicare/Medicaid-certified skilled nursing facility in Bolivar, Missouri. It is licensed for 111 beds — close to the median for skilled nursing facilities in Missouri (97 beds).

It is one of 10 senior care facilities in Bolivar and 487 skilled nursing facilities across Missouri. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Citizens Memorial Healthcare Facility 28 times across 10 inspections in the last three years, including 4 food-safety citations; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Operator / owner
Citizens Memorial Health Care Foundation
Parent company
Citizens Memorial Health Care
Ownership type
Non profit - Corporation
Administrator
Marcella Peck

Registered owners & officers

Ashworth, James
Director — since 2021
Babb, Donald
Director — since 2019
Calhoun, Michael
Managing employee · Officer — since 2022
Derrickson, Beverly
Managing employee · Director · Officer — since 2016
Donnell, William
Director — since 2012
Finnell, Heather
Managing employee — since 2022
Francka, Tim
Managing employee — since 1998
Hancock, Janieca
Director · Officer — since 2018
Johnson, Brad
Director — since 2022
Kallenbach, John
Director · Officer — since 2019
Meents, Dana
Director — since 2010
Meyer, Renee
Managing employee · Officer — since 1997
Molder, Catherine
Officer — since 2002

Regulatory standing

Federal court records
4 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)
Licensed / certified since
1993-09-27
License expires
2027-05-31
CMS overall rating
2 of 5 stars
Health deficiencies
11 at the last standard inspection
Federal fines
None on record
Last standard inspection
2025-12-22
Nurse staffing
3.2 hours per resident per day

Cost & payer profile (FY2024 cost report)

Average billed charges
$2,093 per day (≈ $63,630/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
65% Medicaid · 3% Medicare · 32% private/other
Occupancy
88% (fiscal year 2024)
Vs. state median
714% above the MO median of $257/day — full state cost breakdown

Services & coverage

Licensed beds
111
Licensed as
SNF
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 4 food-safety citations on its three-year record — flagged below among the inspections.
2026-02-10Health inspectionComplaint-triggered1 citation
F-0557
D · No harm foundFrom a complaint
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
2025-12-22Health inspection10 citations
F-0686
D · No harm found
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected 2026-02-03
F-0689
G · Actual harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2026-02-03
F-0690
D · No harm found
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected 2026-02-03
F-0697
D · No harm found
Provide safe, appropriate pain management for a resident who requires such services.
Corrected 2026-02-03
F-0698
D · No harm found
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected 2026-02-03
F-0759
D · No harm found
Ensure medication error rates are not 5 percent or greater.
Corrected 2026-02-03
F-0760
D · No harm found
Ensure that residents are free from significant medication errors.
Corrected 2026-02-03
F-0804
E · No harm foundFood safety
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected 2026-02-03
F-0812
F · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2026-02-03
F-0880
E · No harm found
Provide and implement an infection prevention and control program.
Corrected 2026-02-03
7 earlier / fire-safety inspections (17 citations)
2025-07-07Health inspectionComplaint-triggered2 citations
F-0686
D · No harm foundFrom a complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected 2025-08-16
F-0690
D · No harm foundFrom a complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected 2025-08-16
2024-10-24Health inspectionComplaint-triggered1 citation
F-0755
D · No harm foundFrom a complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected 2024-12-08
2023-12-08Health inspection5 citations
F-0558
D · No harm found
Reasonably accommodate the needs and preferences of each resident.
Corrected 2024-01-21
F-0658
E · No harm found
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2024-01-21
F-0690
D · No harm found
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected 2024-01-21
F-0698
D · No harm found
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected 2024-01-21
F-0880
D · No harm found
Provide and implement an infection prevention and control program.
Corrected 2024-01-21
2023-09-26Health inspectionComplaint-triggered2 citations
F-0580
D · No harm foundFrom a complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected 2023-11-10
F-0689
D · No harm foundFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2023-11-10
2021-04-16Health inspection4 citations
F-0565
E · No harm found
Honor the resident's right to organize and participate in resident/family groups in the facility.
Corrected 2021-05-04
F-0689
D · No harm found
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2021-05-31
F-0804
E · No harm foundFood safety
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected 2021-05-31
F-0812
E · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2021-05-31
2023-12-08Fire-safety inspection1 citation
K-0920
E · No harm found
Ensure proper usage of power strips and extension cords.
Corrected 2024-01-21
2021-04-16Fire-safety inspection2 citations
K-0222
E · No harm found
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Corrected 2021-04-25
K-0920
E · No harm found
Ensure proper usage of power strips and extension cords.
Corrected 2021-05-31
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 265545.

Visitor reviews

What people say on Google.
3.332 ratings on Google
★★★★★Ashlee Wood · 2024-08-22 · via Google

“Caring and compassionate team. Wonderful group of managers led by administrator Cindy. Amazing activities staff with a rotation of new activities for the residence instead of the same old thing every week they try new games and recipes. They have several volunteers that come in and play music. The therapy department gets people back where they need to be to be able to go home. Including both my hu…”

★Wicket the Wascally Wabbit · 2021-08-30 · via Google

“I wrote this originally 7 months ago & my mother passed in June. She's with Jesus now & no longer lonely. My 93 yr old mother is a prisoner locked in her room. I haven't seen her or spoken with her in over a year. The schedule for these poor elderly people to get the vaccine is next week. I'm sure they feel lonely and abandoned. Crimes against humanity!! Please pray for me to be able to forgiv…”

★★★★★Independent Voter · 2018-03-19 · via Google

“The staff at Citizens Memorial Healthcare Facility provided excellent care for my father before he passed. They made sure he was comfortable and saw to all of his medical and personal needs. I cannot say enough about the dedication of the CMHCF staff. They truly care about the residents they serve!”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 28 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
Unlock the full file
Citations, owner history, lawsuits — decoded into one PDF.
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Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered