Home›Browse›New Jersey›Toms River›Complete Care At Arbors

Nursing homeFAID #8054

Complete Care At Arbors

1750 ROUTE 37 WEST, TOMS RIVER, NJ, 08757

(732) 914-0090

120 licensed beds

CMS rates Complete Care At Arbors 5 out of 5 overall. Federal inspectors issued 41 citations across 8 inspections in the last three years, with no federal fines. Listing last updated 2026-11-06.

★★★★★5/5CMS Five-Star overall4/5 health inspections2/5 staffing5/5 quality measuresSource: CMS Care Compare

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Photo via Google · Complete Care at Arbors

Address

1750 Route 37 West

Toms River, NJ 08757

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Public record summary

What we can show you for free.

Bed capacity

120

State license

061537

CMS facility ID

315333

Care type

Nursing home

Facility name

Complete Care At Arbors

Street address

1750 ROUTE 37 WEST

City / state / ZIP

Toms River, NJ 08757

Phone

(732) 914-0090

Website

ccarbors.com

State license #

061537

About this facility — Complete Care At Arbors

Complete Care At Arbors is a Medicare/Medicaid-certified skilled nursing facility in Toms River, New Jersey. It is licensed for 120 beds — close to the median for skilled nursing facilities in New Jersey (130 beds).

It is one of 28 senior care facilities in Toms River and 348 skilled nursing facilities across New Jersey. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

It is listed as part of Complete Care, a group of 85 facilities on this site.

Federal inspectors have cited Complete Care At Arbors 41 times across 8 inspections in the last three years, including 3 food-safety citations; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on November 6, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Operator / owner

Arbors Care Center

Parent company

Complete Care

Ownership type

For profit - Limited Liability company

Administrator

Alyssa Francese

Registered owners & officers

Nj Oc Holdco Opco Ii Llc

Direct owner — 100% stake — since 2019

Arbors Propco Llc

Additional disclosable party — since 2019

Boyle, Jacqueline

Additional disclosable party — since 2019

Eef Capital Llc

Indirect owner · Additional disclosable party — since 2019

Hoch, Robert

Governing body · Operational control — since 2019

Issa, Mousa

Operational control · Additional disclosable party — since 2019

Mercado, Wanda

Operational control · Additional disclosable party — since 2019

Nj Oc Holdco Propco Llc

Additional disclosable party — since 2019

Nj Oc Mezzco Opco Llc

Indirect owner — since 2019

Patel, Akshay

Operational control · Additional disclosable party — since 2019

Peace Capital Llc

Indirect owner · Additional disclosable party — since 2019

Schlaff, Benny

Indirect owner · Additional disclosable party — since 2019

Schlaff, Nachum

Indirect owner · Additional disclosable party — since 2019

Shapiro, Menachem

Operational control · Additional disclosable party — since 2023

Stein, Shalom

Governing body · Officer · Additional disclosable party — since 2019

Regulatory standing

Federal court records

20 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)

Licensed / certified since

1994-07-14

License expires

2027-08-31

CMS overall rating

5 of 5 stars

Health deficiencies

6 at the last standard inspection

Federal fines

None on record

Last standard inspection

2026-08-20

Nurse staffing

3.5 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$427 per day (≈ $12,980/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

64% Medicaid · 19% Medicare · 17% private/other

Occupancy

84% (fiscal year 2023)

Vs. state median

1% above the NJ median of $422/day — full state cost breakdown

Services & coverage

Licensed beds

120

Licensed as

LONG TERM CARE FACILITY SNF/NF

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily Open 24 hours

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-11-06. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 3 food-safety citations on its three-year record — flagged below among the inspections.

2026-08-20Health inspection6 citations

F-0558

D · No harm found

Reasonably accommodate the needs and preferences of each resident.

Corrected 2026-09-23

F-0584

D · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2026-09-23

F-0641

D · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2026-09-23

F-0759

D · No harm found

Ensure medication error rates are not 5 percent or greater.

Corrected 2026-09-23

F-0761

D · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2026-09-23

F-0814

D · No harm foundFood safety

Dispose of garbage and refuse properly.

Corrected 2026-09-23

2025-03-27Health inspectionComplaint-triggered8 citations

F-0658

E · No harm found

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2025-05-21

F-0677

E · No harm foundFrom a complaint

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2025-05-21

F-0686

D · No harm found

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2025-05-21

F-0698

D · No harm found

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Corrected 2025-05-21

F-0755

D · No harm found

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2025-05-21

F-0761

D · No harm found

Corrected 2025-05-21

F-0812

D · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2025-05-21

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2025-05-21

3 earlier / fire-safety inspections (27 citations)

2024-05-17Health inspectionComplaint-triggered8 citations

F-0577

C · No harm found

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

Corrected 2024-06-28

F-0655

D · No harm found

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Corrected 2024-06-28

F-0658

D · No harm found

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2024-06-28

F-0686

D · No harm foundFrom a complaint

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2024-06-28

F-0695

D · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2024-06-28

F-0812

D · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2024-06-28

F-0842

D · No harm foundFrom a complaint

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2024-06-28

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2024-06-28

2026-08-20Fire-safety inspection10 citations

K-0211

F · No harm found

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Corrected 2026-09-23

K-0293

F · No harm found

Have properly located and lighted "Exit" signs.

Corrected 2026-09-23

K-0321

E · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2026-09-23

K-0341

F · No harm found

Install a fire alarm system that can be heard throughout the facility.

Corrected 2026-09-23

K-0351

E · No harm found

Install an approved automatic sprinkler system.

Corrected 2026-09-23

K-0353

E · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2026-09-23

K-0363

E · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2026-09-23

K-0374

F · No harm found

Install smoke barrier doors that can resist smoke for at least 20 minutes.

Corrected 2026-09-23

K-0712

F · No harm found

Have simulated fire drills held at unexpected times.

Corrected 2026-09-23

K-0920

E · No harm found

Ensure proper usage of power strips and extension cords.

Corrected 2026-09-23

2025-03-27Fire-safety inspection9 citations

K-0211

F · No harm found

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Corrected 2025-05-21

K-0281

F · No harm found

Install proper backup exit lighting.

Corrected 2025-05-21

K-0321

D · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2025-05-21

K-0345

F · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2025-05-21

K-0353

F · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2025-05-21

K-0521

E · No harm found

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Corrected 2025-05-21

K-0912

F · No harm found

Have power receptacles that are properly grounded.

Corrected 2025-05-21

K-0918

F · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2025-05-21

K-0921

F · No harm found

Ensure that testing and maintenance of electrical equipment is performed.

Corrected 2025-05-21

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 315333.

Quality of care & staffing

How it compares in New Jersey.

Inspection citations, 3 years

More than 58% of nursing homes in the state

State median: 38

Federal fines, 3 years

No federal fines on record

State median: $0

Nurse staffing, hours per resident per day

3.5

Higher than 34% of nursing homes in the state

State median: 3.7

Nursing staff turnover, annual

47%

Higher than 72% of nursing homes in the state

State median: 38%

Resident outcomes

On 21 federal quality measures, this facility does better than the New Jersey average on 12 and worse on 7. Differences within 10% of the average are shown as near average.

Long-stay residents	This facility	State	US	Compared with state
Need for help with daily activities has increased	2.1%	8.3%	13.5%	Better than state
Lose too much weight	1.2%	4.7%	5.1%	Better than state
With a catheter inserted and left in their bladder	0.0%	0.5%	0.7%	Better than state
With a urinary tract infection	0.0%	0.7%	1.5%	Better than state
Have depressive symptoms	8.8%	12.5%	13.5%	Better than state
Were physically restrained	0.0%	0.1%	0.1%	Better than state
Experiencing one or more falls with major injury	1.4%	2.3%	3.2%	Better than state
Assessed and appropriately given the pneumococcal vaccine	89.0%	93.0%	93.7%	Near state average
Ability to walk independently worsened	2.1%	7.3%	12.7%	Better than state
Received an antianxiety or hypnotic medication	22.6%	18.8%	19.5%	Worse than state
Assessed and appropriately given the seasonal influenza vaccine	92.4%	96.8%	95.3%	Near state average
With pressure ulcers	2.9%	5.3%	4.5%	Better than state
With new or worsened bowel or bladder incontinence	18.4%	15.2%	18.3%	Worse than state
Received an antipsychotic medication	8.5%	12.9%	15.4%	Better than state
Hospitalizations per 1000 long-stay resident days	1.49	1.96	1.81	Better than state
Outpatient emergency department visits per 1000 long-stay resident days	1.37	1.05	1.69	Worse than state

Short-stay residents	This facility	State	US	Compared with state
Assessed and appropriately given the pneumococcal vaccine	55.9%	79.0%	82.3%	Worse than state
Newly received an antipsychotic medication	1.3%	1.1%	1.5%	Worse than state
Were assessed and appropriately given the seasonal influenza vaccine	51.5%	79.5%	80.1%	Worse than state
Were rehospitalized after a nursing home admission	17.3%	24.1%	23.4%	Better than state
Had an outpatient emergency department visit	10.5%	8.1%	11.8%	Worse than state

Source: CMS MDS and Medicare claims quality measures, measure period 2025Q3-2026Q2. Averages are computed from all nursing homes reporting each measure.

Cited more than once

The same rule cited at separate inspections can point to a problem that wasn't fully fixed.

F-0761 2 inspections. Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
K-0211 2 inspections. Keep aisles, corridors, and exits free of obstruction in case of emergency.
K-0321 2 inspections. Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
K-0353 2 inspections. Inspect, test, and maintain automatic sprinkler systems.
F-0658 2 inspections. Ensure services provided by the nursing facility meet professional standards of quality.
F-0686 2 inspections. Provide appropriate pressure ulcer care and prevent new ulcers from developing.

What its owners also hold

Eef Capital Llc has an ownership stake on file at 23 nursing homes, averaging 3.6 of 5 on CMS's overall rating.
Peace Capital Llc has an ownership stake on file at 11 nursing homes, averaging 3.6 of 5 on CMS's overall rating.

Source: CMS ownership filings. Shows organizations with an ownership stake; people are left out.

Verify & compare

Where to check, and what's nearby.

Who to contact in New Jersey

Licensing: New Jersey Department of Health, Division of Health Facility Survey and Field Operations
File a complaint: 800-792-9770 · Online
Long-Term Care Ombudsman: 877-582-6995. A free advocate for residents and families.
Eldercare Locator: 800-677-1116, a federal service for local aging help.

Nearest emergency hospitals

Community Medical Center, about 3.5 miles. CMS rating 1 of 5.
Monmouth Medical Center-southern Campus, about 6.3 miles. CMS rating 3 of 5.
Ocean Medical Center, about 9.6 miles. CMS rating 4 of 5.

Source: CMS Hospital General Information. Straight-line distance.

Nearby facilities with inspection records

Aristacare At Manchester, Manchester, about 2.1 miles. CMS rating 5 of 5.
Complete Care At Holiday City, Toms River, about 2.4 miles. CMS rating 4 of 5.
Community Medical Center Tcu, Toms River, about 2.7 miles. CMS rating 5 of 5.
Hampton Ridge Healthcare and Rehabilitation, Toms River, about 3.0 miles. CMS rating 4 of 5.
Childrens Specialized Hospital Toms River, Toms River, about 3.0 miles. CMS rating 5 of 5.

Visitor reviews

What people say on Google.

4.3301 ratings on Google

★Mary Jones · 2026-02-05 · via Google
“One word: Karma. This facility is everything wrong with for-profit rehab and nursing care. It’s old, poorly maintained, and clearly run as a money machine rather than a place meant to help vulnerable people heal. Staffing is bare-bones, basic needs are ignored, and the environment feels cheap and neglected, right down to things as simple as clean water. It’s honestly incomprehensible what goes o…”

★★★★★Mildred Brown · 2026-08-08 · via Google
“Went to visit my niece today. We had a good visit. The place nice and clean everyone were nice and friendly there. Will be going back for another visit”

★★★★★Dorothy Douglas · 2026-04-23 · via Google
“I want to say this place is wonderful staff very friendly nurses are great I go every day very clean I'm so glad I picked this one for my love one I give it 5 and more stars and hes taken care of very well which makes me very happy he was release today he was there a month was very happy with everything”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

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Inspection citations — last 5 years

Locked

The 41 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-11-06

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered