Home›Browse›Connecticut›Vernon›Complete Care At Fox Hill

Nursing homeFAID #1501

Complete Care At Fox Hill

1253 HARTFORD TPKE, VERNON, CT, 06066

(860) 875-0771

ccfoxhill.com

120 licensed beds

★★★★★2/5CMS Five-Star overall2/5 health inspections2/5 staffing4/5 quality measuresSource: CMS Care Compare

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Photo via Google · Fox Hill Center

Address

1253 Hartford Tpke

Vernon, CT 06066

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Public record summary

What we can show you for free.

Bed capacity

120

CMS facility ID

075183

Care type

Nursing home

County

Capitol

Facility name

Complete Care At Fox Hill

Street address

1253 HARTFORD TPKE

City / state / ZIP

Vernon, CT 06066

Phone

(860) 875-0771

Website

ccfoxhill.com

About this facility — Complete Care At Fox Hill

Complete Care At Fox Hill is a Medicare/Medicaid-certified skilled nursing facility in Vernon, Connecticut. It is licensed for 120 beds — close to the median for skilled nursing facilities in Connecticut (120 beds).

It is one of 3 senior care facilities in Vernon and 191 skilled nursing facilities across Connecticut. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Complete Care At Fox Hill 66 times across 13 inspections in the last three years, including 4 food-safety citations, and CMS has imposed $16,801 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Complete Care

Ownership type

For profit - Limited Liability company

Registered owners & officers

Pc Gen Ct Opco Holdco Llc

Direct owner — 100% stake — since 2022

Cary, Donna

Additional disclosable party — since 2022

Des Capital Llc

Indirect owner · Additional disclosable party — since 2022

Fox Hill Propco Llc

Additional disclosable party — since 2022

Gallagher, James

Operational control · Additional disclosable party — since 2022

Hilliard, Jeff

Operational control · Additional disclosable party — since 2022

Hoch, Robert

Operational control · Additional disclosable party — since 2022

Jrk Investments Llc

Indirect owner · Additional disclosable party — since 2022

Klugman, Jacob

Indirect owner · Additional disclosable party — since 2022

Lagana, Kristin

Operational control · Additional disclosable party — since 2022

Pc Gen Ct Opco Topco Llc

Indirect owner — since 2022

Pc Gen Ct Topco Llc

Indirect owner · Additional disclosable party — since 2022

Peace Capital Holdings Llc

Additional disclosable party — since 2022

Sms 2021 Trust

Indirect owner · Additional disclosable party — since 2022

Stein, Shalom

Indirect owner · Governing body · Officer · Trustee — since 2022

Sternbuch, Daniel

Indirect owner · Additional disclosable party — since 2022

Tetreault, Marnie

Operational control · Additional disclosable party — since 2022

Regulatory standing

Federal court records

20 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)

Licensed / certified since

1967-04-20

CMS overall rating

2 of 5 stars

Health deficiencies

12 at the last standard inspection

Federal fines

$16,801 total

Last standard inspection

2026-03-03

Nurse staffing

3.5 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$339 per day (≈ $10,310/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

75% Medicaid · 6% Medicare · 19% private/other

Occupancy

88% (fiscal year 2023)

Vs. state median

31% below the CT median of $490/day — full state cost breakdown

Services & coverage

Licensed beds

120

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily Open 24 hours

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 4 food-safety citations on its three-year record — flagged below among the inspections.

2026-03-03Health inspection11 citations

F-0554

D · No harm found

Allow residents to self-administer drugs if determined clinically appropriate.

Corrected 2026-04-10

F-0609

D · No harm found

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2026-04-10

F-0644

D · No harm found

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

Corrected 2026-04-10

F-0645

D · No harm found

PASARR screening for Mental disorders or Intellectual Disabilities

Corrected 2026-04-10

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2026-04-10

F-0692

D · No harm found

Provide enough food/fluids to maintain a resident's health.

Corrected 2026-04-10

F-0803

E · No harm foundFood safety

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Corrected 2026-04-10

F-0804

B · No harm foundFood safety

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Corrected 2026-04-10

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2026-04-10

F-0883

B · No harm found

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Corrected 2026-04-10

F-0919

D · No harm found

Make sure that a working call system is available in each resident's bathroom and bathing area.

Corrected 2026-04-10

2025-11-26Health inspectionComplaint-triggered1 citation

F-0585

D · No harm foundFrom a complaint

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

10 earlier / fire-safety inspections (54 citations)

2025-04-29Health inspectionComplaint-triggered2 citations

F-0628

D · No harm foundFrom a complaint

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

Corrected 2025-05-19

F-0656

E · No harm foundFrom a complaint

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2025-05-19

2025-03-04Health inspectionComplaint-triggered1 citation

F-0684

D · No harm foundFrom a complaint

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2025-03-28

2024-05-22Health inspectionComplaint-triggered19 citations

F-0550

E · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2024-07-03

F-0580

D · No harm foundFrom a complaint

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2024-07-03

F-0600

D · No harm found

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected 2024-07-03

F-0607

D · No harm found

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Corrected 2024-07-03

F-0609

D · No harm found

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2024-07-03

F-0610

D · No harm found

Respond appropriately to all alleged violations.

Corrected 2024-07-03

F-0645

D · No harm found

PASARR screening for Mental disorders or Intellectual Disabilities

Corrected 2024-07-03

F-0655

D · No harm found

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Corrected 2024-07-03

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2024-07-03

F-0677

D · No harm foundFrom a complaint

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2024-07-03

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2024-07-03

F-0686

D · No harm found

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2024-07-03

F-0695

D · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2024-07-03

F-0697

D · No harm found

Provide safe, appropriate pain management for a resident who requires such services.

Corrected 2024-07-03

F-0725

E · No harm foundFrom a complaint

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

Corrected 2024-07-03

F-0756

D · No harm found

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Corrected 2024-07-03

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2024-07-03

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2024-07-03

F-0887

E · No harm found

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

Corrected 2024-07-03

2024-04-26Health inspectionComplaint-triggered1 citation

F-0842

D · No harm foundFrom a complaint

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2024-06-07

2024-02-29Health inspectionComplaint-triggered1 citation

F-0678

J · Immediate jeopardyFrom a complaint

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

Corrected 2024-02-29

2024-02-01Health inspectionComplaint-triggered1 citation

F-0602

D · No harm foundFrom a complaint

Protect each resident from the wrongful use of the resident's belongings or money.

Corrected 2023-12-18

2021-11-19Health inspection3 citations

F-0578

D · No harm found

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Corrected 2021-12-30

F-0812

D · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2021-12-30

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2021-12-30

2024-05-22Fire-safety inspection5 citations

K-0223

D · No harm found

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

Corrected 2024-07-02

K-0345

D · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2024-07-02

K-0914

D · No harm found

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

Corrected 2024-07-23

K-0918

D · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2024-07-23

K-0921

D · No harm found

Ensure that testing and maintenance of electrical equipment is performed.

Corrected 2024-07-02

2021-11-19Fire-safety inspection16 citations

E-0007

D · No harm found

Address patient/client population and determine types of services needed.

Corrected 2022-02-01

E-0030

D · No harm found

List the names and contact information of those in the facility.

Corrected 2022-02-01

E-0037

F · No harm found

Establish staff and initial training requirements.

Corrected 2022-02-01

K-0211

D · No harm found

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Corrected 2022-02-01

K-0222

D · No harm found

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Corrected 2022-02-01

K-0223

D · No harm found

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

Corrected 2022-02-01

K-0324

D · No harm found

Provide properly protected cooking facilities.

Corrected 2022-02-01

K-0341

E · No harm found

Install a fire alarm system that can be heard throughout the facility.

Corrected 2022-02-01

K-0351

F · No harm found

Install an approved automatic sprinkler system.

Corrected 2022-02-01

K-0353

D · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2022-02-01

K-0355

F · No harm found

Properly select, install, inspect, or maintain portable fire extinguishes.

Corrected 2022-02-01

K-0363

F · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2022-02-01

K-0500

D · No harm found

Meet other general requirements that are deficient.

Corrected 2022-02-01

K-0711

F · No harm found

Provide a written emergency evacuation plan.

Corrected 2022-02-01

K-0781

D · No harm found

Have restrictions on the use of portable space heaters.

Corrected 2022-02-01

K-0920

D · No harm found

Ensure proper usage of power strips and extension cords.

Corrected 2022-02-01

2019-07-05Fire-safety inspection5 citations

K-0211

D · No harm found

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Corrected 2019-09-23

K-0321

D · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2019-09-23

K-0353

D · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2019-09-23

K-0712

E · No harm found

Have simulated fire drills held at unexpected times.

Corrected 2019-09-23

K-0918

E · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2019-09-23

Federal penalties

2024-02-29Fine$16,801

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 075183.

Visitor reviews

What people say on Google.

4.5205 ratings on Google

★★★★Waqqas Kazmi · 2026-05-21 · via Google
“I’ve been visiting a friend who is a patient here for several months. She seems satisfied with the care she is receiving from the staff, but wants to go home. The staff seems attentive and friendly to me as well. She is quiet and stays to herself but the staff is encouraging her to get involved with some of the activities available. She’s not crazy about the food. But she lives with it. That’s a …”

★★★★★pianette802 · 2026-07-07 · via Google
“My band: WDC the crew performed today for your residents Cousin cousin. What a wonderful audience they are! The staff also is very attentive, kind and considerate of us giving us a proper room to plan and plenty of room.”

★★★★★Roy Filkoff · 2026-08-04 · via Google
“Our friend is at the facility for a broken hip rehab. He says that the people are great. The place is very clean. Everyone’s very nice. The food could be a little better, but he’s very happy.”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 66 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered