Home›Browse›Connecticut›Manchester›Westside Care Center

Nursing homeFAID #1531

Westside Care Center

349 BIDWELL STREET, MANCHESTER, CT, 06040

(860) 647-9191

www.westsidecarectr.com

162 licensed beds

★★★★★2/5CMS Five-Star overall2/5 health inspections2/5 staffing4/5 quality measuresSource: CMS Care Compare

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Photo via Google · Westside Care Center, LLC.

Address

349 Bidwell Street

Manchester, CT 06040

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Public record summary

What we can show you for free.

Bed capacity

162

CMS facility ID

075252

Care type

Nursing home

County

Capitol

Facility name

Westside Care Center

Street address

349 BIDWELL STREET

City / state / ZIP

Manchester, CT 06040

Phone

(860) 647-9191

Website

www.westsidecarectr.com

About this facility — Westside Care Center

Westside Care Center is a Medicare/Medicaid-certified skilled nursing facility in Manchester, Connecticut. It is licensed for 162 beds — above the median for skilled nursing facilities in Connecticut (120 beds).

It is one of 5 senior care facilities in Manchester and 191 skilled nursing facilities across Connecticut. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Westside Care Center 77 times across 14 inspections in the last three years, including 2 food-safety citations; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Icare Health Network

Ownership type

For profit - Limited Liability company

Registered owners & officers

Apex Advisors

Direct owner — 50% stake — since 2003

Executive Advisors, Llc

Direct owner — 50% stake — since 2003

Neagle, Patrick

Managing employee — since 2017

Westside Care Center, Llc

Operational control — since 2003

Wright, Christopher

Officer — since 2003

Regulatory standing

Licensed / certified since

1976-03-01

CMS overall rating

2 of 5 stars

Health deficiencies

8 at the last standard inspection

Federal fines

None on record

Last standard inspection

2026-06-22

Nurse staffing

3.1 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$334 per day (≈ $10,150/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

95% Medicaid · 1% Medicare · 5% private/other

Occupancy

91% (fiscal year 2023)

Vs. state median

32% below the CT median of $490/day — full state cost breakdown

Services & coverage

Licensed beds

162

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily Open 24 hours

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 2 food-safety citations on its three-year record — flagged below among the inspections.

2026-06-22Health inspection10 citations

F-0584

E · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2026-07-30

F-0600

D · No harm found

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

F-0610

D · No harm found

Respond appropriately to all alleged violations.

Corrected 2026-07-30

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2026-07-30

F-0657

D · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2026-07-30

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2026-07-30

F-0686

D · No harm found

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2026-07-30

F-0689

D · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2026-07-30

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2026-07-30

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2026-07-30

2026-03-19Health inspectionComplaint-triggered1 citation

F-0550

D · No harm foundFrom a complaint

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2026-04-01

11 earlier / fire-safety inspections (66 citations)

2025-12-02Health inspectionComplaint-triggered1 citation

F-0580

D · No harm foundFrom a complaint

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2025-12-15

2025-06-16Health inspectionComplaint-triggered1 citation

F-0689

D · No harm foundFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2025-06-13

2025-02-20Health inspectionComplaint-triggered4 citations

F-0580

D · No harm foundFrom a complaint

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2025-03-06

F-0600

D · No harm foundFrom a complaint

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected 2025-03-06

F-0684

D · No harm foundFrom a complaint

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2025-03-06

F-0697

D · No harm foundFrom a complaint

Provide safe, appropriate pain management for a resident who requires such services.

Corrected 2025-03-06

2024-11-26Health inspectionComplaint-triggered2 citations

F-0600

D · No harm foundFrom a complaint

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected 2024-12-18

F-0842

D · No harm foundFrom a complaint

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2024-12-31

2024-11-06Health inspectionComplaint-triggered13 citations

F-0550

D · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2024-12-18

F-0578

D · No harm found

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Corrected 2024-12-18

F-0580

D · No harm foundFrom a complaint

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2024-12-18

F-0584

E · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2024-12-18

F-0600

E · No harm found

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected 2024-12-18

F-0603

E · No harm found

Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).

Corrected 2024-12-18

F-0677

D · No harm foundFrom a complaint

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2024-12-18

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2024-12-18

F-0689

D · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2024-12-18

F-0760

D · No harm found

Ensure that residents are free from significant medication errors.

Corrected 2024-12-18

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2024-12-18

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2024-12-18

F-0883

D · No harm found

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Corrected 2024-12-18

2024-03-05Health inspectionComplaint-triggered1 citation

F-0600

D · No harm foundFrom a complaint

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected 2024-04-10

2023-12-14Health inspectionComplaint-triggered3 citations

F-0550

E · No harm foundFrom a complaint

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2024-01-05

F-0600

D · No harm foundFrom a complaint

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected 2024-01-05

F-0656

D · No harm foundFrom a complaint

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2024-01-05

2022-04-19Health inspection3 citations

F-0609

D · No harm found

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2022-05-31

F-0641

B · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2022-05-31

F-0657

D · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2022-05-31

2026-06-22Fire-safety inspection10 citations

K-0321

D · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

K-0324

D · No harm found

Provide properly protected cooking facilities.

K-0351

D · No harm found

Install an approved automatic sprinkler system.

K-0353

D · No harm found

Inspect, test, and maintain automatic sprinkler systems.

K-0355

D · No harm found

Properly select, install, inspect, or maintain portable fire extinguishes.

K-0363

D · No harm found

Install corridor and hallway doors that block smoke.

K-0541

D · No harm found

Install properly constructed and protected linen or trash chutes.

K-0911

D · No harm found

Meet requirements for the installation and maintenance of electrical systems.

K-0918

D · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

K-0927

D · No harm found

Have proper fire barriers, ventilation and signs for the transfilling of oxygen.

2024-11-06Fire-safety inspection8 citations

E-0013

D · No harm found

Develop Emergency Preparedness policies and procedures.

Corrected 2024-12-13

K-0291

D · No harm found

Install emergency lighting that can last at least 1 1/2 hours.

Corrected 2024-12-13

K-0344

D · No harm found

Have an alternate power supply for its alarm system.

Corrected 2024-12-13

K-0363

D · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2025-01-10

K-0914

D · No harm found

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

Corrected 2024-12-13

K-0919

D · No harm found

Meet requirements for the use of electrical equipment.

Corrected 2024-12-13

K-0920

E · No harm found

Ensure proper usage of power strips and extension cords.

Corrected 2024-12-13

K-0927

D · No harm found

Have proper fire barriers, ventilation and signs for the transfilling of oxygen.

Corrected 2024-12-13

2022-04-19Fire-safety inspection20 citations

E-0013

E · No harm found

Develop Emergency Preparedness policies and procedures.

Corrected 2022-06-16

E-0020

F · No harm found

Establish policies and procedures including evacuation.

Corrected 2022-06-16

K-0211

E · No harm found

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Corrected 2022-06-16

K-0222

D · No harm found

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Corrected 2022-06-16

K-0291

E · No harm found

Install emergency lighting that can last at least 1 1/2 hours.

Corrected 2022-06-16

K-0311

E · No harm found

Have an enclosure around a vertical opening shaft.

Corrected 2022-06-15

K-0324

E · No harm found

Provide properly protected cooking facilities.

Corrected 2022-06-16

K-0344

E · No harm found

Have an alternate power supply for its alarm system.

Corrected 2022-06-16

K-0347

F · No harm found

Properly provide smoke detection systems in areas open to corridors.

Corrected 2022-06-16

K-0355

E · No harm found

Properly select, install, inspect, or maintain portable fire extinguishes.

Corrected 2022-06-16

K-0363

F · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2022-06-16

K-0500

E · No harm found

Meet other general requirements that are deficient.

Corrected 2022-06-16

K-0700

F · No harm found

Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.

Corrected 2022-06-16

K-0711

F · No harm found

Provide a written emergency evacuation plan.

Corrected 2022-06-16

K-0712

F · No harm found

Have simulated fire drills held at unexpected times.

Corrected 2022-06-16

K-0761

F · No harm found

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Corrected 2022-06-16

K-0911

D · No harm found

Meet requirements for the installation and maintenance of electrical systems.

Corrected 2022-06-16

K-0914

F · No harm found

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

Corrected 2022-06-16

K-0918

F · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2022-06-16

K-0920

F · No harm found

Ensure proper usage of power strips and extension cords.

Corrected 2022-06-16

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 075252.

Visitor reviews

What people say on Google.

2.414 ratings on Google

★Tracey Long · 2026-04-07 · via Google
“This place needs to be shut down for a thorough cleaning and needs to be updated. Everything needs to be thrown out. The beds, dressers, tvs. Everything is old and delapidated. It smells. Doors don't work. It's dirty, unsanitary. The floors are nasty. I wouldn't let my dog sleep on the mattresses. The food is barely edible. I'm surprised the residents don't catch something. It seems like the emplo…”

★Alexis Phillips · 2026-05-09 · via Google
“If I could give this place zero stars I would. Please dont send your loved ones here if you have other options. The staff present themselves as kind and friendly but they are lazy, they avoid assisting patients, they dont follow patient med lists, and they dont even follow basic medical protocols such as drawing a patients blood at admission to get a baseline on where a patient is. This place shou…”

★Debbie Odom · 2026-01-29 · via Google
“Mom went in healthy, now has gangrene in her right foot. Black skin from infection, this is severe for 90 year old. !!! Was ballroom daning 6 months before! Sister said she has to clean the toilet and floor every time she goes there. I have not been able to talk to mom for 21 days neither have her friends or grand children by phone and most of us live out of state. The phone is not answered , or …”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 77 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered