Nursing homeFAID #11181
Complete Care At Harston Hall
★★★★★1/5CMS Five-Star overall2/5 health inspections1/5 staffing4/5 quality measuresSource: CMS Care Compare
Photo via Google · William Smith
Public record summary
What we can show you for free.
Bed capacity
120
CMS facility ID
395791
Care type
Nursing home
County
Montgomery
Facility name
Complete Care At Harston Hall
Street address
350 HAWS LANE
City / state / ZIP
Flourtown, PA 19031
Phone
(215) 233-0700
Website
About this facility — Complete Care At Harston Hall
Complete Care At Harston Hall is a Medicare/Medicaid-certified skilled nursing facility in Flourtown, Pennsylvania. It is licensed for 120 beds — close to the median for skilled nursing facilities in Pennsylvania (119 beds).
It is one of 3 senior care facilities in Flourtown and 656 skilled nursing facilities across Pennsylvania. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.
Federal inspectors have cited Complete Care At Harston Hall 71 times across 14 inspections in the last three years, including 8 food-safety citations, and CMS has imposed $17,113 in fines. Every citation is listed, dated, and graded in the inspection record below.
This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.
Facility background
What the public record shows.
Ownership & operator
Parent company
Complete Care
Ownership type
For profit - Corporation
Registered owners & officers
Pc Pa Opcos Llc
Direct owner — 100% stake — since 2021
Auge, Jason
Operational control — since 2021
Aurora Guardian Holdco Ii Co-borrower, Llc
Additional disclosable party — since 2021
Aurora Guardian Holdco Ii Mezz Borrower, Llc
Additional disclosable party — since 2021
Aurora Guardian Holdco Ii, Llc
Additional disclosable party — since 2021
Aurora Guardian Ii Realty, Llc
Additional disclosable party — since 2021
Aurora Guardian Partners Ii Llc
Additional disclosable party — since 2021
Cunningham, Jessica
Additional disclosable party — since 2021
Harston Hall Realty, Llc
Additional disclosable party — since 2021
J & R Family Investments, Llc
Additional disclosable party — since 2021
L Friedman 2018 Family Trust
Additional disclosable party — since 2021
L Friedman Family Holdings Llc
Additional disclosable party — since 2021
Landau Family Investment Trust
Additional disclosable party — since 2021
Levy, Joshua
Operational control · Additional disclosable party — since 2021
M Friedman 2018 Family Trust
Additional disclosable party — since 2021
Pc Wta Acquisition Llc
Additional disclosable party — since 2021
Pc Wta Multi-state Llc
Additional disclosable party — since 2021
Pc Wta Opco Holdco Llc
Indirect owner — since 2021
Peace Capital Holdings Llc
Additional disclosable party — since 2021
R&j Family Investments Llc
Additional disclosable party — since 2021
Schwartz, Hershel
Operational control · Additional disclosable party — since 2021
Shand, Jennifer
Operational control · Additional disclosable party — since 2021
Sms 2021 Trust
Indirect owner · Additional disclosable party — since 2021
Stein, Shalom
Indirect owner · Governing body · Officer · Trustee — since 2021
Welltower Inc
Security-interest holder · Additional disclosable party — since 2021
Williams, Cameron
Operational control · Additional disclosable party — since 2021
Regulatory standing
Federal court records
20 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)
Licensed / certified since
1989-06-01
CMS overall rating
1 of 5 stars
Health deficiencies
13 at the last standard inspection
Federal fines
$17,113 total
Last standard inspection
2026-04-23
Nurse staffing
3.5 hours per resident per day
Cost & payer profile (FY2023 cost report)
Average billed charges
$366 per day (≈ $11,130/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
79% Medicaid · 5% Medicare · 16% private/other
Occupancy
94% (fiscal year 2023)
Vs. state median
12% below the PA median of $415/day — full state cost breakdown
Services & coverage
Licensed beds
120
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Visiting hours
Daily Open 24 hours
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.
Inspection record
Every citation, dated and graded.
Kitchen & food safety
Federal surveyors inspect the kitchen at every standard visit. This facility has 8 food-safety citations on its three-year record — flagged below among the inspections.
2026-04-23Health inspection9 citations
F-0604
D · No harm found
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Corrected 2026-06-11
F-0689
D · No harm found
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2026-06-11
F-0695
D · No harm found
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2026-06-11
F-0697
D · No harm found
Provide safe, appropriate pain management for a resident who requires such services.
Corrected 2026-06-11
F-0791
D · No harm found
Provide or obtain dental services for each resident.
Corrected 2026-06-11
F-0803
D · No harm foundFood safety
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected 2026-06-11
F-0812
D · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2026-06-11
F-0842
D · No harm found
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2026-06-11
F-0880
D · No harm found
Provide and implement an infection prevention and control program.
Corrected 2026-06-11
2026-01-20Health inspectionComplaint-triggered1 citation
F-0584
D · No harm foundFrom a complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2026-03-06
9 earlier / fire-safety inspections (61 citations)
2025-10-06Health inspectionComplaint-triggered1 citation
F-0684
D · No harm foundFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
2025-09-17Health inspectionComplaint-triggered2 citations
F-0557
D · No harm foundFrom a complaint
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Corrected 2025-10-10
F-0610
D · No harm foundFrom a complaint
Respond appropriately to all alleged violations.
Corrected 2025-10-10
2025-04-25Health inspectionComplaint-triggered23 citations
F-0550
D · No harm foundFrom a complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2025-06-23
F-0584
E · No harm foundFrom a complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2025-06-23
F-0602
E · No harm foundFrom a complaint
Protect each resident from the wrongful use of the resident's belongings or money.
Corrected 2025-06-23
F-0607
D · No harm foundFrom a complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected 2025-06-23
F-0610
D · No harm foundFrom a complaint
Respond appropriately to all alleged violations.
Corrected 2025-06-23
F-0656
D · No harm foundFrom a complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2025-06-23
F-0677
D · No harm foundFrom a complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2025-06-23
F-0686
D · No harm foundFrom a complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected 2025-06-23
F-0692
D · No harm foundFrom a complaint
Provide enough food/fluids to maintain a resident's health.
Corrected 2025-06-23
F-0695
D · No harm foundFrom a complaint
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2025-06-23
F-0697
D · No harm foundFrom a complaint
Provide safe, appropriate pain management for a resident who requires such services.
Corrected 2025-06-23
F-0725
E · No harm foundFrom a complaint
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected 2025-06-23
F-0726
D · No harm found
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected 2025-06-23
F-0730
E · No harm foundFrom a complaint
Observe each nurse aide's job performance and give regular training.
Corrected 2025-06-23
F-0755
D · No harm foundFrom a complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected 2025-06-23
F-0761
D · No harm foundFrom a complaint
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2025-06-23
F-0804
E · No harm foundFood safetyFrom a complaint
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected 2025-06-23
F-0812
F · No harm foundFood safetyFrom a complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2025-06-23
F-0842
D · No harm found
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2025-06-23
F-0880
E · No harm foundFrom a complaint
Provide and implement an infection prevention and control program.
Corrected 2025-06-23
F-0908
D · No harm foundFrom a complaint
Keep all essential equipment working safely.
Corrected 2025-06-23
F-0925
D · No harm foundFrom a complaint
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Corrected 2025-06-23
F-0943
D · No harm foundFrom a complaint
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Corrected 2025-06-23
2025-01-21Health inspectionComplaint-triggered1 citation
F-0684
D · No harm foundFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2025-03-10
2024-11-05Health inspectionComplaint-triggered1 citation
F-0623
B · No harm foundFrom a complaint
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected 2024-11-24
2024-08-15Health inspectionComplaint-triggered6 citations
F-0576
D · No harm foundFrom a complaint
Ensure residents have reasonable access to and privacy in their use of communication methods.
Corrected 2024-09-20
F-0583
D · No harm foundFrom a complaint
Keep residents' personal and medical records private and confidential.
Corrected 2024-09-20
F-0602
K · Immediate jeopardyFrom a complaint
Protect each resident from the wrongful use of the resident's belongings or money.
Corrected 2024-08-01
F-0609
J · Immediate jeopardyFrom a complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2024-08-01
F-0835
D · No harm foundFrom a complaint
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Corrected 2024-09-20
F-0895
E · No harm foundFrom a complaint
Have a Compliance and Ethics Program.
Corrected 2024-09-20
2024-06-21Health inspection20 citations
F-0550
E · No harm found
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2024-08-12
F-0554
D · No harm found
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected 2024-08-12
F-0565
E · No harm found
Honor the resident's right to organize and participate in resident/family groups in the facility.
Corrected 2024-08-12
F-0577
C · No harm found
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Corrected 2024-08-12
F-0584
E · No harm found
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2024-08-12
F-0585
E · No harm found
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected 2024-08-12
F-0679
D · No harm found
Provide activities to meet all resident's needs.
Corrected 2024-08-12
F-0685
D · No harm found
Assist a resident in gaining access to vision and hearing services.
Corrected 2024-08-12
F-0688
D · No harm found
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected 2024-08-12
F-0695
E · No harm found
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2024-08-12
F-0699
D · No harm found
Provide care or services that was trauma informed and/or culturally competent.
Corrected 2024-08-12
F-0730
E · No harm found
Observe each nurse aide's job performance and give regular training.
Corrected 2024-08-12
F-0732
E · No harm found
Post nurse staffing information every day.
Corrected 2024-08-12
F-0756
E · No harm found
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected 2024-08-12
F-0803
E · No harm foundFood safety
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected 2024-08-12
F-0806
D · No harm foundFood safety
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Corrected 2024-08-12
F-0812
E · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2024-08-12
F-0842
D · No harm found
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2024-08-12
F-0881
E · No harm found
Implement a program that monitors antibiotic use.
Corrected 2024-08-12
F-0921
E · No harm found
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected 2024-08-12
2023-09-21Health inspectionComplaint-triggered2 citations
F-0565
D · No harm foundFrom a complaint
Honor the resident's right to organize and participate in resident/family groups in the facility.
Corrected 2023-10-20
F-0808
D · No harm foundFood safetyFrom a complaint
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Corrected 2023-10-20
2025-04-25Fire-safety inspection5 citations
E-0004
C · No harm found
Develop and maintain an Emergency Preparedness Program (EP).
Corrected 2025-06-10
E-0007
B · No harm found
Address patient/client population and determine types of services needed.
Corrected 2025-06-10
E-0023
B · No harm found
Establish policies and procedures for medical documentation.
Corrected 2025-06-10
E-0034
B · No harm found
Provide a means of sharing information on occupancy/needs.
Corrected 2025-06-10
E-0039
C · No harm found
Conduct testing and exercise requirements.
Corrected 2025-06-10
Federal penalties
2024-06-21Fine$8,556
2024-06-21Fine$8,557
Total fines$17,113
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 395791.
Visitor reviews
What people say on Google.
4.5★★★★★186 ratings on Google
★★★★Dawn Benisrael · 2026-07-20 · via Google“My mom entered Harston Hall after having double pneumonia, flu and sepsis. She came into the facility unable to walk and a dialysis patient. The care my mom received was truly a team effort. Nursing staff, and the aides were very supportive . My mom had never been in a care facility and this was a huge change from being in the comfort of her own home. Initially mom was difficult with this change…”
★★★★★William Smith · 2026-01-21 · via Google“Don’t let first impression of dated decor turn you off The place is clean and if there is an odor from patients it is fixed quickly. The staff is great. My floor nurses Tony, Steph, Lovee among others were great. Other staff I don’t recall names. Aides Maria are great. PT staff Kelly, Mike, Jessica and Beth were really good. Kitchen staff were helpful. Food is hospital type fare Some says …”
★★★★★Karaoke N Food With SweetTea · 2026-06-29 · via Google“The entire team at Complete Care at Harston Hall has our heartfelt gratitude for their love and generosity. From our very first inquiry about respite care for my Aunt Charmaine, Tammy Mauz and the staff were incredibly helpful. My aunt speaks so highly of everyone there. If you are looking for a nursing home that truly cares, this is the place to go—10/10. They consistently go above and beyond to …”
Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google
Inside your report
What unlocks when you order.
Ownership & corporate history
Primary tierPrior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more
Inspection citations — last 5 years
LockedThe 71 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.
Civil & criminal lawsuits
Advanced tier onlyActive civil suits
#
Federal dockets
CDC infection data
Unlock the full file
Citations, owner history, lawsuits — decoded into one PDF.
Original records
Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered