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Nursing homeFAID #1680

Complete Care At Silver Lake

1080 SILVER LAKE BLVD, DOVER, DE, 19904
(302) 734-5990
ccsilverlake.com
120 licensed beds

CMS rates Complete Care At Silver Lake 4 out of 5 overall. Federal inspectors issued 34 citations across 8 inspections in the last three years, with $47,541 in fines. Listing last updated 2026-11-06.

★★★★★4/5CMS Five-Star overall3/5 health inspections4/5 staffing5/5 quality measuresSource: CMS Care Compare

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Photo of COMPLETE CARE AT SILVER LAKE LLC
Photo via Google · Complete Care at Silver Lake

Public record summary

What we can show you for free.
Bed capacity
120
CMS facility ID
085027
Care type
Nursing home
County
Kent
Facility name
Complete Care At Silver Lake
Street address
1080 SILVER LAKE BLVD
City / state / ZIP
Dover, DE 19904
Phone
(302) 734-5990
Website
ccsilverlake.com

About this facility — Complete Care At Silver Lake

Complete Care At Silver Lake is a Medicare/Medicaid-certified skilled nursing facility in Dover, Delaware. It is licensed for 120 beds — close to the median for skilled nursing facilities in Delaware (110 beds).

It is one of 17 senior care facilities in Dover and 44 skilled nursing facilities across Delaware. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

It is listed as part of Complete Care, a group of 85 facilities on this site.

Federal inspectors have cited Complete Care At Silver Lake 34 times across 8 inspections in the last three years, including 3 food-safety citations, and CMS has imposed $47,541 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on November 6, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company
Complete Care
Ownership type
For profit - Limited Liability company

Registered owners & officers

Pc De Opcos Llc
Direct owner — 100% stake — since 2021
Aurora Guardian Holdco Ii Co-borrower, Llc
Additional disclosable party — since 2021
Aurora Guardian Holdco Ii, Llc
Additional disclosable party — since 2021
Aurora Guardian Ii Realty, Llc
Additional disclosable party — since 2021
Aurora Guardian Partners Ii Llc
Additional disclosable party — since 2021
Burns, Donna
Additional disclosable party — since 2024
Cox, Vickie
Operational control — since 2021
Hillside Center Realty, Llc
Additional disclosable party — since 2021
J & R Family Investments, Llc
Additional disclosable party — since 2021
L Friedman 2018 Family Trust
Additional disclosable party — since 2021
L Friedman Family Holdings Llc
Additional disclosable party — since 2021
Landau Family Investment Trust
Additional disclosable party — since 2021
M Friedman 2018 Family Trust
Additional disclosable party — since 2021
Mansfield, Melissa
Operational control · Additional disclosable party — since 2021
Pc Wta Acquisition Llc
Additional disclosable party — since 2021
Pc Wta Multi-state Llc
Additional disclosable party — since 2021
Pc Wta Opco Holdco Llc
Indirect owner — since 2021
Peace Capital Holdings Llc
Additional disclosable party — since 2021
R&j Family Investments Llc
Additional disclosable party — since 2021
Rastogi, Ritu
Operational control · Additional disclosable party — since 2021
Silverberg, Nisanel
Operational control — since 2021
Smith, Steven
Operational control · Additional disclosable party — since 2022
Sms 2021 Trust
Indirect owner · Additional disclosable party — since 2021
Stein, Shalom
Indirect owner · Governing body · Officer · Trustee — since 2021
Welltower Inc
Security-interest holder · Additional disclosable party — since 2021

Regulatory standing

Federal court records
20 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)
Licensed / certified since
1984-05-10
CMS overall rating
4 of 5 stars
Health deficiencies
11 at the last standard inspection
Federal fines
$47,541 total
Last standard inspection
2026-01-23
Nurse staffing
4.0 hours per resident per day

Cost & payer profile (FY2024 cost report)

Average billed charges
$400 per day (≈ $12,160/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
75% Medicaid · 10% Medicare · 15% private/other
Occupancy
94% (fiscal year 2024)
Vs. state median
20% below the DE median of $502/day — full state cost breakdown

Services & coverage

Licensed beds
120
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Visiting hours
Daily Open 24 hours
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-11-06. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 3 food-safety citations on its three-year record — flagged below among the inspections.
2026-01-23Health inspectionComplaint-triggered11 citations
F-0558
D · No harm found
Reasonably accommodate the needs and preferences of each resident.
Corrected 2026-03-11
F-0605
D · No harm found
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Corrected 2026-03-11
F-0656
D · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2026-03-11
F-0676
D · No harm found
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Corrected 2026-03-11
F-0677
D · No harm found
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2026-03-11
F-0684
D · No harm found
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2026-03-11
F-0686
D · No harm found
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected 2026-03-11
F-0690
D · No harm found
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected 2026-03-11
F-0812
F · No harm foundFood safetyFrom a complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2026-03-11
F-0880
D · No harm found
Provide and implement an infection prevention and control program.
Corrected 2026-03-11
F-0925
F · No harm found
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Corrected 2026-03-11
2025-01-23Health inspection12 citations
F-0552
D · No harm found
Ensure that residents are fully informed and understand their health status, care and treatments.
Corrected 2025-03-06
F-0600
D · No harm found
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2025-03-06
F-0609
D · No harm found
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2025-03-06
F-0623
D · No harm found
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected 2025-03-06
F-0625
D · No harm found
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Corrected 2025-03-06
F-0660
D · No harm found
Plan the resident's discharge to meet the resident's goals and needs.
Corrected 2025-03-06
F-0689
G · Actual harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2025-03-06
F-0742
D · No harm found
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Corrected 2025-03-06
F-0804
D · No harm foundFood safety
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected 2025-03-06
F-0812
F · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2025-03-06
F-0880
E · No harm found
Provide and implement an infection prevention and control program.
Corrected 2025-03-06
F-0881
F · No harm found
Implement a program that monitors antibiotic use.
Corrected 2025-03-06
2 earlier / fire-safety inspections (11 citations)
2024-02-12Health inspectionComplaint-triggered7 citations
F-0644
D · No harm found
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected 2024-03-06
F-0656
D · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2024-03-06
F-0657
E · No harm foundFrom a complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2024-03-06
F-0688
D · No harm found
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected 2024-03-06
F-0756
C · No harm foundFrom a complaint
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected 2024-03-06
F-0791
D · No harm found
Provide or obtain dental services for each resident.
Corrected 2024-03-06
F-0842
D · No harm foundFrom a complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2024-03-06
2024-02-12Fire-safety inspection4 citations
K-0351
E · No harm found
Install an approved automatic sprinkler system.
Corrected 2024-03-25
K-0353
E · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2024-03-25
K-0374
E · No harm found
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Corrected 2024-03-25
K-0923
D · No harm found
Have proper medical gas storage and administration areas.
Corrected 2024-03-25

Federal penalties

2025-01-23Fine$47,541
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 085027.

Quality of care & staffing

How it compares in Delaware.
Inspection citations, 3 years
34
More than 45% of nursing homes in the state
State median: 35
Federal fines, 3 years
$47,541
More than 52% of nursing homes in the state
State median: $38,290
Nurse staffing, hours per resident per day
4.0
Higher than 49% of nursing homes in the state
State median: 4.0
Nursing staff turnover, annual
33%
Higher than 22% of nursing homes in the state
State median: 40%

Resident outcomes

On 21 federal quality measures, this facility does better than the Delaware average on 7 and worse on 5. Differences within 10% of the average are shown as near average.

Long-stay residentsThis facilityStateUSCompared with state
Need for help with daily activities has increased7.1%12.3%13.5%Better than state
Lose too much weight7.4%5.5%5.1%Worse than state
With a catheter inserted and left in their bladder0.4%0.4%0.7%Near state average
With a urinary tract infection0.0%1.9%1.5%Better than state
Have depressive symptoms86.9%10.6%13.5%Worse than state
Were physically restrained0.0%0.0%0.1%Better than state
Experiencing one or more falls with major injury1.8%2.9%3.2%Better than state
Assessed and appropriately given the pneumococcal vaccine100.0%96.2%93.7%Near state average
Ability to walk independently worsened5.5%12.1%12.7%Better than state
Received an antianxiety or hypnotic medication19.7%21.9%19.5%Better than state
Assessed and appropriately given the seasonal influenza vaccine100.0%98.8%95.3%Near state average
With pressure ulcers7.3%3.4%4.5%Worse than state
With new or worsened bowel or bladder incontinence20.7%19.3%18.3%Near state average
Received an antipsychotic medication6.1%10.6%15.4%Better than state
Hospitalizations per 1000 long-stay resident days1.831.751.81Near state average
Outpatient emergency department visits per 1000 long-stay resident days1.591.331.69Worse than state
Short-stay residentsThis facilityStateUSCompared with state
Assessed and appropriately given the pneumococcal vaccine91.9%84.5%82.3%Near state average
Newly received an antipsychotic medication1.2%0.9%1.5%Worse than state
Were assessed and appropriately given the seasonal influenza vaccine93.1%88.4%80.1%Near state average
Were rehospitalized after a nursing home admission20.9%22.7%23.4%Near state average
Had an outpatient emergency department visit11.6%10.8%11.8%Near state average
Source: CMS MDS and Medicare claims quality measures, measure period 2025Q3-2026Q2. Averages are computed from all nursing homes reporting each measure.

Cited more than once

The same rule cited at separate inspections can point to a problem that wasn't fully fixed.

  • F-0656 2 inspections. Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
  • F-0812 2 inspections. Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
  • F-0880 2 inspections. Provide and implement an infection prevention and control program.

What its owners also hold

  • Sms 2021 Trust has an ownership stake on file at 77 nursing homes, averaging 3.2 of 5 on CMS's overall rating.
  • Pc Wta Opco Holdco Llc has an ownership stake on file at 28 nursing homes, averaging 3.7 of 5 on CMS's overall rating.
  • Pc De Opcos Llc has an ownership stake on file at 3 nursing homes, averaging 4.3 of 5 on CMS's overall rating.
Source: CMS ownership filings. Shows organizations with an ownership stake; people are left out.

Verify & compare

Where to check, and what's nearby.

Who to contact in Delaware

  • Licensing: Delaware Health and Social Services, Division of Health Care Quality (DHCQ)
  • File a complaint: 877-453-0012 · Online
  • Long-Term Care Ombudsman: 855-773-1002. A free advocate for residents and families.
  • Adult Protective Services: 888-277-4302. Some states send facility cases to licensing instead. In an emergency, call 911.
  • Eldercare Locator: 800-677-1116, a federal service for local aging help.

Nearest emergency hospitals

  • Bayhealth Medical Center, Kent Campus, about 2.1 miles. CMS rating 2 of 5.
  • University of Md Shore Medical Ctr At Chestertown, about 28 miles. CMS rating 5 of 5.
  • Inspira Medical Center Vineland, about 32 miles. CMS rating 3 of 5.
Source: CMS Hospital General Information. Straight-line distance.

Nearby facilities with inspection records

Visitor reviews

What people say on Google.
4.5193 ratings on Google
★Crystal Emerson · 2026-05-01 · via Google

“My mom went here after having a break in her shin just below the knee. She was there for physical Rehab, in the 12 weeks she was non weight bearing they hardly had her working PT and any chance they could they tried to kick her out on the street. I asked to make sure that she could stand before leaving. I was told they were working towards that. She was discharged with falsified PT notes saying sh…”

★Nashaya H · 2026-06-23 · via Google

“The facility is old dingy and dated, nurses act like you are bothering them when you ask questions and it is hard to reach the social worker/coordinator. I would not recommend anyone to send their loved one here for short term rehabilitation.”

★★★★Iris Caban · 2025-12-15 · via Google

“A group from church went caroling to the facility and we were received by Shelly, the activity director who guided us to the designated areas. Everyone was welcoming and kind. Both the residents and staff join us singing. We had a beautiful experience. We will go back to the facility to Christmas caroling again, next year. Thank you!”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 34 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
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Citations, owner history, lawsuits — decoded into one PDF.
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Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-11-06
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered