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Nursing homeFAID #1684

Westminster Village Health

1175 MCKEE ROAD, DOVER, DE, 19904
(302) 744-3527
75 licensed beds

CMS rates Westminster Village Health 4 out of 5 overall. Federal inspectors issued 35 citations across 10 inspections in the last three years, with $30,494 in fines. Listing last updated 2026-11-06.

★★★★★4/5CMS Five-Star overall3/5 health inspections5/5 staffing2/5 quality measuresSource: CMS Care Compare

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Public record summary

What we can show you for free.
Bed capacity
75
CMS facility ID
085032
Care type
Nursing home
County
Kent
Facility name
Westminster Village Health
Street address
1175 MCKEE ROAD
City / state / ZIP
Dover, DE 19904
Phone
(302) 744-3527

About this facility — Westminster Village Health

Westminster Village Health is a Medicare/Medicaid-certified skilled nursing facility in Dover, Delaware. It is licensed for 75 beds — below the median for skilled nursing facilities in Delaware (110 beds).

It is one of 17 senior care facilities in Dover and 44 skilled nursing facilities across Delaware. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

It is listed as part of Presbyterian Senior Living, a group of 11 facilities on this site.

Federal inspectors have cited Westminster Village Health 35 times across 10 inspections in the last three years, including 4 food-safety citations, and CMS has imposed $30,494 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on November 6, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company
Presbyterian Senior Living
Ownership type
Non profit - Corporation

Registered owners & officers

Phi
Direct owner — 100% stake — since 1997
Birdsall, James
Director — since 2023
Bowser, Nicole
Managing employee — since 2011
Chottiner, Lawrence
Director — since 2023
Davis, Danny
Officer — since 2018
Elliott, Brenda
Director — since 2021
Goldstein, Terry
Director — since 2018
Hoffman, Cynthia
Officer — since 2021
Kelly, Sharon
Director — since 2011
Kinard, Joseph
Director · Officer — since 2021
Krieger, Daniel
Officer — since 2024
Mcalister, Dyan
Officer — since 2016
Paxton, Stuart
Director — since 2019
Reimann, Susan
Director · Officer — since 2016
Rhodes, Cheryl
Director — since 2024
Scott, William
Director — since 2021
Seibert, Joseph
Director — since 2023
Shropshire, Jennifer
Director — since 2017
Stone, Robyn
Director — since 2016
Vinette-clay, Melissa
Managing employee — since 2010
Wickline, Beverly
Officer — since 2024

Regulatory standing

Federal court records
2 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)
Licensed / certified since
1987-02-11
CMS overall rating
4 of 5 stars
Health deficiencies
13 at the last standard inspection
Federal fines
$30,494 total
Last standard inspection
2025-12-16
Nurse staffing
4.2 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges
$983 per day (≈ $29,880/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
52% Medicaid · 14% Medicare · 34% private/other
Occupancy
85% (fiscal year 2023)
Vs. state median
96% above the DE median of $502/day — full state cost breakdown

Services & coverage

Licensed beds
75
Medicare
Accepted
Medicaid
Accepted
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report · last verified 2026-11-06. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 4 food-safety citations on its three-year record — flagged below among the inspections.
2025-12-16Health inspectionComplaint-triggered12 citations
F-0580
D · No harm found
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected 2026-01-22
F-0609
D · No harm foundFrom a complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2026-01-22
F-0656
D · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2026-01-22
F-0658
D · No harm foundFrom a complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2026-01-22
F-0692
D · No harm foundFrom a complaint
Provide enough food/fluids to maintain a resident's health.
Corrected 2026-01-22
F-0695
D · No harm found
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2026-01-22
F-0757
D · No harm found
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected 2026-01-22
F-0773
D · No harm found
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Corrected 2026-01-22
F-0775
D · No harm found
Keep complete, dated laboratory records in the resident's record.
Corrected 2026-01-22
F-0812
E · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2026-01-22
F-0883
D · No harm found
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected 2026-01-22
F-0919
F · No harm found
Make sure that a working call system is available in each resident's bathroom and bathing area.
Corrected 2026-01-22
2025-10-08Health inspectionComplaint-triggered1 citation
F-0689
J · Immediate jeopardyFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2025-10-01
4 earlier / fire-safety inspections (22 citations)
2024-10-31Health inspection7 citations
F-0641
D · No harm found
Ensure each resident receives an accurate assessment.
Corrected 2024-12-09
F-0657
D · No harm found
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2024-12-09
F-0684
D · No harm found
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2024-12-09
F-0690
D · No harm found
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected 2024-12-09
F-0756
C · No harm found
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected 2024-12-09
F-0803
D · No harm foundFood safety
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected 2024-12-09
F-0812
E · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2024-12-09
2024-09-16Health inspectionComplaint-triggered2 citations
F-0607
D · No harm foundFrom a complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected 2024-10-02
F-0609
D · No harm foundFrom a complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2024-10-02
2023-11-01Health inspectionComplaint-triggered11 citations
F-0600
J · Immediate jeopardyFrom a complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2022-12-16
F-0641
D · No harm found
Ensure each resident receives an accurate assessment.
Corrected 2024-01-03
F-0644
D · No harm found
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected 2024-01-03
F-0686
D · No harm found
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected 2024-01-03
F-0688
D · No harm found
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected 2024-01-03
F-0689
D · No harm foundFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2024-01-03
F-0690
D · No harm foundFrom a complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected 2024-01-03
F-0730
D · No harm found
Observe each nurse aide's job performance and give regular training.
Corrected 2024-01-03
F-0756
F · No harm foundFrom a complaint
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected 2024-01-03
F-0761
D · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2024-01-03
F-0812
E · No harm foundFood safetyFrom a complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2024-01-03
2023-11-01Fire-safety inspection2 citations
K-0211
E · No harm found
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Corrected 2023-11-20
K-0923
E · No harm found
Have proper medical gas storage and administration areas.
Corrected 2023-11-20

Federal penalties

2025-10-08Fine$14,901
2023-11-01Fine$15,593
Total fines$30,494
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 085032.

Quality of care & staffing

How it compares in Delaware.
Inspection citations, 3 years
35
More than 48% of nursing homes in the state
State median: 35
Federal fines, 3 years
$30,494
More than 43% of nursing homes in the state
State median: $38,290
Nurse staffing, hours per resident per day
4.2
Higher than 65% of nursing homes in the state
State median: 4.0
Nursing staff turnover, annual
38%
Higher than 34% of nursing homes in the state
State median: 40%

Resident outcomes

On 21 federal quality measures, this facility does better than the Delaware average on 6 and worse on 11. Differences within 10% of the average are shown as near average.

Long-stay residentsThis facilityStateUSCompared with state
Need for help with daily activities has increased19.3%12.3%13.5%Worse than state
Lose too much weight5.0%5.5%5.1%Near state average
With a catheter inserted and left in their bladder0.4%0.4%0.7%Near state average
With a urinary tract infection0.5%1.9%1.5%Better than state
Have depressive symptoms0.0%10.6%13.5%Better than state
Were physically restrained0.0%0.0%0.1%Better than state
Experiencing one or more falls with major injury4.1%2.9%3.2%Worse than state
Assessed and appropriately given the pneumococcal vaccine77.7%96.2%93.7%Worse than state
Ability to walk independently worsened24.7%12.1%12.7%Worse than state
Received an antianxiety or hypnotic medication4.9%21.9%19.5%Better than state
Assessed and appropriately given the seasonal influenza vaccine100.0%98.8%95.3%Near state average
With pressure ulcers1.9%3.4%4.5%Better than state
With new or worsened bowel or bladder incontinence18.6%19.3%18.3%Near state average
Received an antipsychotic medication4.5%10.6%15.4%Better than state
Hospitalizations per 1000 long-stay resident days2.871.751.81Worse than state
Outpatient emergency department visits per 1000 long-stay resident days1.811.331.69Worse than state
Short-stay residentsThis facilityStateUSCompared with state
Assessed and appropriately given the pneumococcal vaccine52.1%84.5%82.3%Worse than state
Newly received an antipsychotic medication2.3%0.9%1.5%Worse than state
Were assessed and appropriately given the seasonal influenza vaccine76.1%88.4%80.1%Worse than state
Were rehospitalized after a nursing home admission30.5%22.7%23.4%Worse than state
Had an outpatient emergency department visit14.4%10.8%11.8%Worse than state
Source: CMS MDS and Medicare claims quality measures, measure period 2025Q3-2026Q2. Averages are computed from all nursing homes reporting each measure.

Cited more than once

The same rule cited at separate inspections can point to a problem that wasn't fully fixed.

  • F-0812 3 inspections. Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
  • F-0609 2 inspections. Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
  • F-0689 2 inspections. Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
  • F-0641 2 inspections. Ensure each resident receives an accurate assessment.
  • F-0690 2 inspections. Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
  • F-0756 2 inspections. Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

What its owners also hold

  • Phi has an ownership stake on file at 11 nursing homes, averaging 3.3 of 5 on CMS's overall rating.
Source: CMS ownership filings. Shows organizations with an ownership stake; people are left out.

Verify & compare

Where to check, and what's nearby.

Who to contact in Delaware

  • Licensing: Delaware Health and Social Services, Division of Health Care Quality (DHCQ)
  • File a complaint: 877-453-0012 · Online
  • Long-Term Care Ombudsman: 855-773-1002. A free advocate for residents and families.
  • Adult Protective Services: 888-277-4302. Some states send facility cases to licensing instead. In an emergency, call 911.
  • Eldercare Locator: 800-677-1116, a federal service for local aging help.

Nearest emergency hospitals

  • Bayhealth Medical Center, Kent Campus, about 2.3 miles. CMS rating 2 of 5.
  • University of Md Shore Medical Ctr At Chestertown, about 28 miles. CMS rating 5 of 5.
  • Inspira Medical Center Vineland, about 33 miles. CMS rating 3 of 5.
Source: CMS Hospital General Information. Straight-line distance.

Nearby facilities with inspection records

Inside your report

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Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 35 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
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Citations, owner history, lawsuits — decoded into one PDF.
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Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-11-06
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered