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Nursing homeFAID #9132

Crown Haven Health and Rehabilitation

620 TOM HUNTER ROAD, CHARLOTTE, NC, 28213
(704) 598-5136
www.crownhavenhealth.com
120 licensed beds
★★★★★2/5CMS Five-Star overall1/5 health inspections2/5 staffing5/5 quality measuresSource: CMS Care Compare

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Photo via Google · Crown Haven Health and Rehabilitation

Public record summary

What we can show you for free.
Bed capacity
120
CMS facility ID
345388
Care type
Nursing home
County
Mecklenburg
Facility name
Crown Haven Health and Rehabilitation
Street address
620 TOM HUNTER ROAD
City / state / ZIP
Charlotte, NC 28213
Phone
(704) 598-5136
Website
www.crownhavenhealth.com

About this facility — Crown Haven Health and Rehabilitation

Crown Haven Health and Rehabilitation is a Medicare/Medicaid-certified skilled nursing facility in Charlotte, North Carolina. It is licensed for 120 beds — above the median for skilled nursing facilities in North Carolina (102 beds).

It is one of 204 senior care facilities in Charlotte and 420 skilled nursing facilities across North Carolina. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Crown Haven Health and Rehabilitation 62 times across 13 inspections in the last three years, including 4 food-safety citations, and CMS has imposed $71,235 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company
Avardis Health
Ownership type
For profit - Limited Liability company

Registered owners & officers

Chaik-oughli, Maher
Operational control · Additional disclosable party — since 2025
Ghannam, Waseem
Operational control · Additional disclosable party — since 2025
Hoback, Tiffany
Governing body · Operational control · Additional disclosable party — since 2025
Jones, Tequilla
Operational control · Additional disclosable party — since 2025
Lottenc Parentco Llc
Direct owner — since 2025
Ncop Holdco Llc
Indirect owner — since 2025
Nu C Ii Irrevocable Trust
Indirect owner — since 2025
Nu C Irrevocable Trust
Indirect owner — since 2025
Rainey, Marnita
Operational control · Additional disclosable party — since 2025
Semones, Brandi
Governing body · Operational control · Additional disclosable party — since 2025
Snf Care Centers Llc
Indirect owner — since 2025
Snf Mgr Llc
Operational control · Additional disclosable party — since 2025
Sth Holdco Llc
Indirect owner — since 2025
Zenith Holdco Ii Llc
Indirect owner — since 2025
Zenith Holdco Llc
Indirect owner — since 2025

Regulatory standing

Licensed / certified since
1991-06-26
CMS overall rating
2 of 5 stars
Health deficiencies
6 at the last standard inspection
Federal fines
$71,235 total
Last standard inspection
2025-07-03
Nurse staffing
3.1 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges
$364 per day (≈ $11,070/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
88% Medicaid · 2% Medicare · 9% private/other
Occupancy
82% (fiscal year 2023)
Vs. state median
2% below the NC median of $373/day — full state cost breakdown

Services & coverage

Licensed beds
120
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Visiting hours
Daily Open 24 hours
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 4 food-safety citations on its three-year record — flagged below among the inspections.
2025-07-03Health inspectionComplaint-triggered6 citations
F-0552
D · No harm found
Ensure that residents are fully informed and understand their health status, care and treatments.
Corrected 2025-07-30
F-0561
D · No harm found
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected 2025-07-30
F-0627
J · Immediate jeopardy
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Corrected 2025-07-30
F-0657
D · No harm found
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2025-07-30
F-0658
D · No harm found
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2025-07-30
F-0689
D · No harm foundFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2025-07-30
2024-09-23Health inspectionComplaint-triggered2 citations
F-0607
D · No harm foundFrom a complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected 2024-10-22
F-0880
D · No harm foundFrom a complaint
Provide and implement an infection prevention and control program.
Corrected 2024-10-22
9 earlier / fire-safety inspections (54 citations)
2024-08-09Health inspectionComplaint-triggered2 citations
F-0600
D · No harm foundFrom a complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2024-09-23
F-0607
D · No harm foundFrom a complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected 2024-10-22
2024-07-02Health inspectionComplaint-triggered7 citations
F-0550
D · No harm foundFrom a complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2024-08-09
F-0584
D · No harm foundFrom a complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2024-08-09
F-0677
D · No harm foundFrom a complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2024-08-09
F-0693
D · No harm foundFrom a complaint
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected 2024-08-09
F-0694
D · No harm foundFrom a complaint
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Corrected 2024-08-09
F-0695
D · No harm foundFrom a complaint
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2024-08-09
F-0842
D · No harm foundFrom a complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2024-08-09
2024-02-12Health inspectionComplaint-triggered15 citations
F-0565
E · No harm found
Honor the resident's right to organize and participate in resident/family groups in the facility.
Corrected 2024-03-11
F-0641
D · No harm found
Ensure each resident receives an accurate assessment.
Corrected 2024-03-11
F-0656
D · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2024-03-11
F-0684
D · No harm foundFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2024-03-11
F-0685
D · No harm found
Assist a resident in gaining access to vision and hearing services.
Corrected 2024-03-11
F-0688
D · No harm found
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected 2024-03-11
F-0689
D · No harm foundFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2024-03-11
F-0690
D · No harm found
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected 2024-03-11
F-0761
E · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2024-03-11
F-0803
E · No harm foundFood safety
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected 2024-03-11
F-0808
D · No harm foundFood safety
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Corrected 2024-03-11
F-0809
E · No harm foundFood safety
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Corrected 2024-03-11
F-0812
F · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2024-03-11
F-0867
F · No harm found
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Corrected 2024-03-11
F-0883
E · No harm found
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected 2024-03-11
2023-12-13Health inspectionComplaint-triggered5 citations
F-0580
J · Immediate jeopardyFrom a complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected 2023-09-29
F-0620
J · Immediate jeopardyFrom a complaint
Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.
Corrected 2023-09-29
F-0760
J · Immediate jeopardyFrom a complaint
Ensure that residents are free from significant medication errors.
Corrected 2023-09-29
F-0867
D · No harm foundFrom a complaint
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Corrected 2023-12-14
F-0880
D · No harm foundFrom a complaint
Provide and implement an infection prevention and control program.
Corrected 2023-12-14
2023-09-11Health inspectionComplaint-triggered1 citation
F-0686
G · Actual harmFrom a complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected 2023-09-19
2022-07-15Health inspection6 citations
F-0641
B · No harm found
Ensure each resident receives an accurate assessment.
Corrected 2022-08-24
F-0657
D · No harm found
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2022-08-24
F-0688
E · No harm found
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected 2022-08-24
F-0693
D · No harm found
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected 2022-08-24
F-0759
E · No harm found
Ensure medication error rates are not 5 percent or greater.
Corrected 2022-08-24
F-0919
D · No harm found
Make sure that a working call system is available in each resident's bathroom and bathing area.
Corrected 2022-08-24
2024-02-12Fire-safety inspection12 citations
K-0161
D · No harm found
Use approved construction type or materials.
Corrected 2024-05-20
K-0222
D · No harm found
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Corrected 2024-05-20
K-0321
D · No harm found
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Corrected 2024-05-20
K-0345
D · No harm found
Have approved installation, maintenance and testing program for fire alarm systems.
Corrected 2024-05-20
K-0353
D · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2024-05-20
K-0355
D · No harm found
Properly select, install, inspect, or maintain portable fire extinguishes.
Corrected 2024-05-20
K-0363
D · No harm found
Install corridor and hallway doors that block smoke.
Corrected 2024-05-20
K-0372
D · No harm found
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Corrected 2024-05-20
K-0511
D · No harm found
Have properly installed electrical wiring and gas equipment.
Corrected 2024-05-20
K-0712
D · No harm found
Have simulated fire drills held at unexpected times.
Corrected 2024-05-20
K-0918
D · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2024-05-20
K-0923
D · No harm found
Have proper medical gas storage and administration areas.
Corrected 2024-05-20
2022-07-15Fire-safety inspection5 citations
K-0222
E · No harm found
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Corrected 2022-10-09
K-0321
D · No harm found
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Corrected 2022-10-09
K-0352
E · No harm found
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Corrected 2022-10-09
K-0374
C · No harm found
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Corrected 2022-10-09
K-0521
E · No harm found
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Corrected 2022-10-09
2021-08-31Fire-safety inspection1 citation
K-0918
D · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2021-10-25

Federal penalties

2024-07-02Fine$55,966
2023-12-13Fine$3,911
2023-12-13Fine$3,912
2023-12-13Fine$7,446
2024-07-02Medicare payment denial — 20 days
Total fines$71,235
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 345388.

Visitor reviews

What people say on Google.
3.818 ratings on Google
★★★★★Charles Huntley · 2026-07-13 · via Google

“Crown Haven has been a pleasant place to call home. It's second to none, with the staff doing a great job helping out as much as possible. I am grateful for all the therapy that has helped me get better on my journey to recovery. I once could not walk without a walker, and now I am able to walk again! I am glad I chose Crown Haven.”

★★★★★Ed DeBerry · 2026-07-14 · via Google

“Great people, caring attentive staff, clean facility. We come to do Bible Class every week they always have people ready for the class and the attendants really participate and enjoy class. It makes everything feel so worthwhile.”

★★★★★Linda Vitlar · 2026-06-29 · via Google

“My time at Crown Haven has been exceptional! The staff truly cares about you, conducts themselves professionally, and does everything they can to help you get the job done. I highly recommend Crown Haven to anyone.”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 62 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
Unlock the full file
Citations, owner history, lawsuits — decoded into one PDF.
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Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered