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Nursing homeFAID #9065

Pine Crest Health & Rehabilitation

2727 SHAMROCK DRIVE, CHARLOTTE, NC, 28205

(704) 519-2400

100 licensed beds

★★★★★1/5CMS Five-Star overall1/5 health inspections2/5 staffing4/5 quality measuresSource: CMS Care Compare

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Address

2727 Shamrock Drive

Charlotte, NC 28205

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Public record summary

What we can show you for free.

Bed capacity

100

CMS facility ID

345304

Care type

Nursing home

County

Mecklenburg

Facility name

Pine Crest Health & Rehabilitation

Street address

2727 SHAMROCK DRIVE

City / state / ZIP

Charlotte, NC 28205

Phone

(704) 519-2400

About this facility — Pine Crest Health & Rehabilitation

Pine Crest Health & Rehabilitation is a Medicare/Medicaid-certified skilled nursing facility in Charlotte, North Carolina. It is licensed for 100 beds — close to the median for skilled nursing facilities in North Carolina (102 beds).

It is one of 204 senior care facilities in Charlotte and 420 skilled nursing facilities across North Carolina. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Pine Crest Health & Rehabilitation 41 times across 8 inspections in the last three years, including 5 food-safety citations, and CMS has imposed $144,199 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Ownership type

For profit - Limited Liability company

Regulatory standing

Licensed / certified since

1989-06-09

CMS overall rating

1 of 5 stars

Health deficiencies

5 at the last standard inspection

Federal fines

$144,199 total

Last standard inspection

2025-08-07

Nurse staffing

3.0 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$371 per day (≈ $11,280/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

84% Medicaid · 4% Medicare · 13% private/other

Occupancy

51% (fiscal year 2023)

Vs. state median

1% below the NC median of $373/day — full state cost breakdown

Services & coverage

Licensed beds

100

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily Open 24 hours

Compiled from CMS Nursing Home Compare; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 5 food-safety citations on its three-year record — flagged below among the inspections.

2025-08-07Health inspectionComplaint-triggered5 citations

F-0582

D · No harm found

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

Corrected 2025-08-18

F-0657

D · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2025-08-18

F-0759

D · No harm foundFrom a complaint

Ensure medication error rates are not 5 percent or greater.

Corrected 2025-08-18

F-0805

D · No harm foundFood safety

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

Corrected 2025-08-18

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2025-08-18

2024-05-07Health inspectionComplaint-triggered15 citations

F-0580

K · Immediate jeopardyFrom a complaint

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2024-05-24

F-0583

D · No harm foundFrom a complaint

Keep residents' personal and medical records private and confidential.

Corrected 2024-05-24

F-0600

D · No harm foundFrom a complaint

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected 2024-05-24

F-0607

D · No harm foundFrom a complaint

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Corrected 2024-05-24

F-0644

E · No harm found

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

Corrected 2024-05-24

F-0679

E · No harm foundFrom a complaint

Provide activities to meet all resident's needs.

Corrected 2024-05-24

F-0689

K · Immediate jeopardyFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2024-05-24

F-0697

D · No harm found

Provide safe, appropriate pain management for a resident who requires such services.

Corrected 2024-05-24

F-0698

E · No harm foundFrom a complaint

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Corrected 2024-05-24

F-0760

K · Immediate jeopardyFrom a complaint

Ensure that residents are free from significant medication errors.

Corrected 2024-05-24

F-0802

E · No harm foundFood safety

Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

Corrected 2024-05-24

F-0809

E · No harm foundFood safetyFrom a complaint

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

Corrected 2024-05-24

F-0812

K · Immediate jeopardyFood safetyFrom a complaint

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2024-05-24

F-0867

E · No harm foundFrom a complaint

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

Corrected 2024-05-24

F-0880

J · Immediate jeopardyFrom a complaint

Provide and implement an infection prevention and control program.

Corrected 2024-05-24

4 earlier / fire-safety inspections (21 citations)

2022-12-30Health inspection8 citations

F-0550

G · Actual harm

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2023-02-10

F-0558

D · No harm found

Reasonably accommodate the needs and preferences of each resident.

Corrected 2023-02-10

F-0584

D · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2023-02-10

F-0657

D · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2023-02-10

F-0677

G · Actual harm

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2023-02-10

F-0687

D · No harm found

Provide appropriate foot care.

Corrected 2023-02-10

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2023-02-10

F-0867

E · No harm found

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

Corrected 2023-02-10

2024-05-07Fire-safety inspection6 citations

K-0281

D · No harm found

Install proper backup exit lighting.

Corrected 2024-06-21

K-0321

D · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2024-06-21

K-0712

D · No harm found

Have simulated fire drills held at unexpected times.

Corrected 2024-06-21

K-0741

D · No harm found

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

Corrected 2024-06-21

K-0918

D · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2024-06-21

K-0923

D · No harm found

Have proper medical gas storage and administration areas.

Corrected 2024-06-21

2022-12-30Fire-safety inspection5 citations

K-0111

D · No harm found

Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.

Corrected 2023-05-01

K-0161

D · No harm found

Use approved construction type or materials.

Corrected 2023-05-01

K-0271

D · No harm found

Have exits that are accessible at all times.

Corrected 2023-05-01

K-0321

D · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2023-05-01

K-0363

D · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2023-05-01

2021-12-16Fire-safety inspection2 citations

K-0355

D · No harm found

Properly select, install, inspect, or maintain portable fire extinguishes.

Corrected 2022-01-25

K-0918

D · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2022-01-25

Federal penalties

2024-05-07Fine$144,199

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 345304.

Visitor reviews

What people say on Google.

2.213 ratings on Google

★Angela Gray · 2025-09-05 · via Google
“On February 23, I worked at Shamrock Nursing through an agency, arriving with a positive attitude and professionalism. At the start of my shift, I encountered some difficulties signing into the agency app and was unsure of who to report to. I spoke with a staff member named Tia, unaware that she was the supervisor, and she assisted me with logging in using a passcode. When I asked about receiving …”

★Cinnamon Dorsey-Harrison · 2025-03-15 · via Google
“I see they take their reviews down like my last one but if I could give no stars I would quality of care sucks down to just basic hygiene for residents and staff is all agency and lets it be known they don’t want shower, brush teeth of residents , get them out of bed or even so much as open blinds and turn on tv . Staff loves to leave their trash behind in rooms and they aren’t polite to the resid…”

★★★Angela · 2025-09-16 · via Google
“I want to respectfully bring forward a serious concern regarding the treatment I experienced at this facility. The environment created by leadership—including the Administrator, DON, ADON, and supervisors—feels toxic and unjust, with favoritism shown toward certain CNAs while others are left unsupported. On this particular day, I had full responsibility for the 100 hall. While working, the ADON a…”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 41 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

Unlock the full file

Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered