Home›Browse›Arizona›Phoenix›Desert Haven Care Center

Nursing homeFAID #251

Desert Haven Care Center

2645 EAST THOMAS ROAD, PHOENIX, AZ, 85016

(602) 956-8000

deserthavencarecenter.com

115 licensed beds

★★★★★1/5CMS Five-Star overall1/5 health inspections1/5 staffing3/5 quality measuresSource: CMS Care Compare

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Photo via Google · Matt McLean

Address

2645 East Thomas Road

Phoenix, AZ 85016

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Public record summary

What we can show you for free.

Bed capacity

115

CMS facility ID

035062

Care type

Nursing home

County

Maricopa

Facility name

Desert Haven Care Center

Street address

2645 EAST THOMAS ROAD

City / state / ZIP

Phoenix, AZ 85016

Phone

(602) 956-8000

Website

deserthavencarecenter.com

About this facility — Desert Haven Care Center

Desert Haven Care Center is a Medicare/Medicaid-certified skilled nursing facility in Phoenix, Arizona. It is licensed for 115 beds — close to the median for skilled nursing facilities in Arizona (112 beds).

It is one of 749 senior care facilities in Phoenix and 140 skilled nursing facilities across Arizona. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Desert Haven Care Center 39 times across 14 inspections in the last three years, including 2 food-safety citations, and CMS has imposed $75,868 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Ownership type

For profit - Limited Liability company

Registered owners & officers

Hunt, Jayson

Managing employee — since 2015

Nevins, Harvey

Direct owner · Director · Officer · Operational control — since 2002

Srcv Haven, Llc

Direct owner · Operational control — since 2002

Srcv, Llc

Direct owner — since 2002

Regulatory standing

Licensed / certified since

1975-02-04

CMS overall rating

1 of 5 stars

Health deficiencies

11 at the last standard inspection

Federal fines

$75,868 total

Last standard inspection

2025-09-05

Services & coverage

Licensed beds

115

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Monday: 8:00 AM – 5:00 PM · Tuesday: 8:00 AM – 5:00 PM · Wednesday: 8:00 AM – 5:00 PM · Thursday: 8:00 AM – 5:00 PM · Friday: 8:00 AM – 5:00 PM · Saturday: Closed · Sunday: Closed

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 2 food-safety citations on its three-year record — flagged below among the inspections.

2026-06-09Health inspectionComplaint-triggered1 citation

F-0600

D · No harm foundFrom a complaint

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected 2026-06-10

2026-05-01Health inspectionComplaint-triggered1 citation

F-0600

D · No harm foundFrom a complaint

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected 2026-05-02

11 earlier / fire-safety inspections (37 citations)

2026-03-02Health inspectionComplaint-triggered1 citation

F-0600

G · Actual harmFrom a complaint

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected 2026-03-27

2026-01-26Health inspectionComplaint-triggered4 citations

F-0600

D · No harm foundFrom a complaint

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected 2026-01-30

F-0607

D · No harm foundFrom a complaint

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Corrected 2026-01-30

F-0609

D · No harm foundFrom a complaint

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2026-01-30

F-0610

D · No harm foundFrom a complaint

Respond appropriately to all alleged violations.

Corrected 2026-01-30

2025-12-17Health inspectionComplaint-triggered2 citations

F-0684

G · Actual harmFrom a complaint

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2026-03-02

F-0842

E · No harm foundFrom a complaint

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2026-03-02

2025-09-05Health inspection2 citations

F-0686

D · No harm found

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2025-09-10

F-0812

D · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2025-09-10

2024-11-06Health inspectionComplaint-triggered1 citation

F-0558

D · No harm foundFrom a complaint

Reasonably accommodate the needs and preferences of each resident.

Corrected 2024-11-11

2024-08-23Health inspectionComplaint-triggered1 citation

F-0689

G · Actual harmFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2024-08-24

2024-04-17Health inspectionComplaint-triggered5 citations

F-0550

E · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2024-04-19

F-0584

E · No harm foundFrom a complaint

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2024-04-19

F-0644

E · No harm found

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

Corrected 2024-04-19

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2024-04-19

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2024-04-19

2022-12-01Health inspection9 citations

F-0561

D · No harm found

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

Corrected 2022-12-05

F-0645

D · No harm found

PASARR screening for Mental disorders or Intellectual Disabilities

Corrected 2022-12-05

F-0689

D · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2022-12-05

F-0727

E · No harm found

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

Corrected 2022-12-05

F-0732

B · No harm found

Post nurse staffing information every day.

Corrected 2022-12-05

F-0740

D · No harm found

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

Corrected 2022-12-05

F-0757

D · No harm found

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Corrected 2022-12-05

F-0758

D · No harm found

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Corrected 2022-12-05

F-0759

D · No harm found

Ensure medication error rates are not 5 percent or greater.

Corrected 2022-12-05

2024-04-17Fire-safety inspection7 citations

E-0039

D · No harm found

Conduct testing and exercise requirements.

Corrected 2024-04-19

K-0222

E · No harm found

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Corrected 2024-04-19

K-0321

E · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2024-04-19

K-0355

E · No harm found

Properly select, install, inspect, or maintain portable fire extinguishes.

Corrected 2024-04-19

K-0920

E · No harm found

Ensure proper usage of power strips and extension cords.

Corrected 2024-04-19

K-0921

E · No harm found

Ensure that testing and maintenance of electrical equipment is performed.

Corrected 2024-04-19

K-0922

E · No harm found

Meet requirements for the use and maintenance of medical gas equipment.

Corrected 2024-04-19

2022-12-01Fire-safety inspection1 citation

K-0363

D · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2023-01-20

2021-08-27Fire-safety inspection4 citations

K-0211

E · No harm found

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Corrected 2021-10-01

K-0222

E · No harm found

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Corrected 2021-10-01

K-0355

D · No harm found

Properly select, install, inspect, or maintain portable fire extinguishes.

Corrected 2021-10-01

K-0511

E · No harm found

Have properly installed electrical wiring and gas equipment.

Corrected 2021-10-01

Federal penalties

2026-04-15Fine$23,000

2025-12-17Fine$44,850

2024-08-23Fine$8,018

Total fines$75,868

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 035062.

Visitor reviews

What people say on Google.

3.437 ratings on Google

★Moses Mabone · 2026-02-05 · via Google
“Now that I have transitioned to a superior facility, my clarity of mind has returned. I feel compelled to issue a formal warning: Desert Haven Scare Center is, without contest, the most grievous establishment I have encountered since becoming disabled. While a select group of staff members perform their duties with grace, the leadership and general standards are utterly beneath contempt. Grievance…”

★★★★Kayla Sanchez · 2025-07-10 · via Google
“This place is not bad at all. The rooms are outdated, building appears old and rundown, it definitely could be remodeled. However, the majority of the staff truly went above and beyond caring for my mother. One of the nursing assistants was Sue and she was amazing taking care of my mom during her last moments. I would recommend this place.”

★Reginaldo Salinas · 2025-12-26 · via Google
“OutSide Of Building Is Old and Falling Apart. Went inside to visit patient reeked of urine. Not A Good Place.”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 39 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered