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Nursing homeFAID #8714

Elderwood At Hamburg

5775 MAELOU DRIVE, HAMBURG, NY, 14075
(716) 648-2820
166 licensed beds
★★★★★3/5CMS Five-Star overall3/5 health inspections2/5 staffing3/5 quality measuresSource: CMS Care Compare

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Photo of ELDERWOOD AT HAMBURG
Photo via Google · Elderwood at Hamburg
What we can show you for free.
Bed capacity
166
CMS facility ID
335679
Care type
Nursing home
County
Erie
Facility name
Elderwood At Hamburg
Street address
5775 MAELOU DRIVE
City / state / ZIP
Hamburg, NY 14075
Phone
(716) 648-2820

Elderwood At Hamburg is a Medicare/Medicaid-certified skilled nursing facility in Hamburg, New York. It is licensed for 166 beds — close to the median for skilled nursing facilities in New York (160 beds).

It is one of 6 senior care facilities in Hamburg and 596 skilled nursing facilities across New York. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Elderwood At Hamburg 40 times across 9 inspections in the last three years, including 1 food-safety citation, and CMS has imposed $16,900 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

What the public record shows.

Ownership & operator

Parent company
Elderwood
Ownership type
For profit - Limited Liability company

Registered owners & officers

Cole, Warren
Direct owner · Operational control — 50% stake — since 2011
Rubin, Jeffrey
Direct owner · Operational control — 50% stake — since 2011
Setlock, Shane
Managing employee — since 2022

Regulatory standing

Federal court records
11 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)
Licensed / certified since
1985-01-21
CMS overall rating
3 of 5 stars
Health deficiencies
7 at the last standard inspection
Federal fines
$16,900 total
Last standard inspection
2025-06-04
Nurse staffing
3.0 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges
$522 per day (≈ $15,870/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
59% Medicaid · 4% Medicare · 37% private/other
Occupancy
75% (fiscal year 2023)
Vs. state median
7% above the NY median of $486/day — full state cost breakdown

Services & coverage

Licensed beds
166
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Visiting hours
Daily Open 24 hours
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.
Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 1 food-safety citation on its three-year record — flagged below among the inspections.
2026-01-22Health inspectionComplaint-triggered2 citations
F-0658
D · No harm foundFrom a complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2026-02-23
F-0689
G · Actual harmFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2026-02-23
2025-08-28Health inspectionComplaint-triggered1 citation
F-0609
D · No harm foundFrom a complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2025-10-03
6 earlier / fire-safety inspections (37 citations)
2025-06-04Health inspection4 citations
F-0561
D · No harm found
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected 2025-07-18
F-0677
D · No harm found
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2025-07-18
F-0690
D · No harm found
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected 2025-07-18
F-0697
D · No harm found
Provide safe, appropriate pain management for a resident who requires such services.
Corrected 2025-07-18
2023-10-03Health inspectionComplaint-triggered6 citations
F-0550
D · No harm found
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2023-11-22
F-0604
D · No harm found
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Corrected 2023-11-22
F-0677
D · No harm foundFrom a complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2023-11-22
F-0689
D · No harm foundFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2023-11-22
F-0732
B · No harm found
Post nurse staffing information every day.
Corrected 2023-11-22
F-0759
D · No harm found
Ensure medication error rates are not 5 percent or greater.
Corrected 2023-11-22
2021-10-13Health inspection2 citations
F-0677
D · No harm found
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2021-11-30
F-0804
B · No harm foundFood safety
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected 2021-11-30
2025-06-04Fire-safety inspection6 citations
K-0161
E · No harm found
Use approved construction type or materials.
Corrected 2025-07-18
K-0232
E · No harm found
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Corrected 2025-07-18
K-0281
E · No harm found
Install proper backup exit lighting.
Corrected 2025-07-25
K-0712
E · No harm found
Have simulated fire drills held at unexpected times.
Corrected 2025-07-18
K-0754
E · No harm found
Provide properly sized and located linen or trash receptacles.
Corrected 2025-07-18
K-0918
D · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2025-07-18
2023-10-03Fire-safety inspection12 citations
K-0161
E · No harm found
Use approved construction type or materials.
Corrected 2023-11-06
K-0232
E · No harm found
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Corrected 2023-11-06
K-0293
D · No harm found
Have properly located and lighted "Exit" signs.
Corrected 2023-11-22
K-0321
E · No harm found
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Corrected 2023-11-22
K-0324
D · No harm found
Provide properly protected cooking facilities.
Corrected 2023-11-22
K-0345
D · No harm found
Have approved installation, maintenance and testing program for fire alarm systems.
Corrected 2023-11-22
K-0362
E · No harm found
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Corrected 2023-11-22
K-0363
E · No harm found
Install corridor and hallway doors that block smoke.
Corrected 2023-11-22
K-0372
E · No harm found
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Corrected 2023-11-22
K-0711
E · No harm found
Provide a written emergency evacuation plan.
Corrected 2023-11-22
K-0918
E · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2023-11-22
K-0923
E · No harm found
Have proper medical gas storage and administration areas.
Corrected 2023-11-22
2021-10-13Fire-safety inspection7 citations
K-0161
E · No harm found
Use approved construction type or materials.
K-0232
E · No harm found
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
K-0291
E · No harm found
Install emergency lighting that can last at least 1 1/2 hours.
Corrected 2021-11-30
K-0321
E · No harm found
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Corrected 2021-11-30
K-0324
D · No harm found
Provide properly protected cooking facilities.
Corrected 2021-11-30
K-0372
E · No harm found
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Corrected 2021-11-30
K-0521
E · No harm found
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Corrected 2021-11-30

Federal penalties

2026-01-22Fine$16,900
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 335679.
What people say on Google.
2.642 ratings on Google
★★★★★Marianne Ketch · 2026-02-12 · via Google

“My aunt was not allowed rehab because she could walk 6 week in a walker so I called Elderwood to let them know as they were waiting for her. There were no rooms available but they were able to quickly accommodate her by setting up a room for the next morning. This was Nov 25 and she was placed in STCU which was a tad dated. 2 weeks ago she got onto the 2nd floor and her room is beautiful, very cle…”

★January F · 2026-01-05 · via Google

“We placed my mother in Elderwood nursing home, expecting proper care, but experienced consistent issues over eight months. I went everday for 8 months. The food was subpar, unappetizing, tasteless cold and often inedible, leading to choking incidents on bones and paper which led to bringing outside food. I cut the fish out on Fridays do to choking on bone so we would often get whatever they threw…”

★★Mike Chirico · 2025-12-28 · via Google

“Management has a greater responsibility to find staffing and to have proper staffing at all times, including holiday times when people tend to call in sick residents suffer for this for hours they can't get changed. Unbelievable. This is a management thing”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google
What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 40 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
Unlock the full file
Citations, owner history, lawsuits — decoded into one PDF.
Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered