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Nursing homeFAID #12688

Friendship Health and Rehab Center - South

5647 STARKEY ROAD, ROANOKE, VA, 24018

(540) 777-8300

www.friendship.us/health/rehab-south?utm_source=google&utm_medium=organic&utm_campaign=gbp-listing&utm_content=friendship-south

120 licensed beds

★★★★★3/5CMS Five-Star overall3/5 health inspections4/5 staffing4/5 quality measuresSource: CMS Care Compare

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Photo of FRIENDSHIP HEALTH AND REHAB CENTER - SOUTH

Photo via Google · Friendship Health & Rehab Center South

Address

5647 Starkey Road

Roanoke, VA 24018

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Public record summary

What we can show you for free.

Bed capacity

120

CMS facility ID

495421

Care type

Nursing home

County

Roanoke

Facility name

Friendship Health and Rehab Center - South

Street address

5647 STARKEY ROAD

City / state / ZIP

Roanoke, VA 24018

Phone

(540) 777-8300

Website

www.friendship.us/health/rehab-south?utm_source=google&utm_medium=organic&utm_campaign=gbp-listing&utm_content=friendship-south

About this facility — Friendship Health and Rehab Center - South

Friendship Health and Rehab Center - South is a Medicare/Medicaid-certified skilled nursing facility in Roanoke, Virginia. It is licensed for 120 beds — close to the median for skilled nursing facilities in Virginia (117 beds).

It is one of 34 senior care facilities in Roanoke and 289 skilled nursing facilities across Virginia. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Friendship Health and Rehab Center - South 36 times across 8 inspections in the last three years, and CMS has imposed $8,281 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Ownership type

Non profit - Corporation

Registered owners & officers

Friendship Foundation Inc

Direct owner — 100% stake — since 2012

Bishop, Nathaniel

Director — since 2021

Combs, Glen

Director — since 2012

Evans, Brandon

Managing employee — since 2018

Feinour, Edwin

Director — since 2012

Grove, Lucian

Director — since 2012

Hoff, Joseph

Officer — since 2017

Johnson, Cynda

Director — since 2012

Lawson, Robert

Director — since 2012

Mitchell, Cynthia

Officer — since 2016

Oelschlager, Kathryn

Director — since 2012

Sandel, Robert

Director — since 2012

Shannon, Charles

Officer — since 2012

Williamson, John

Director — since 2021

Regulatory standing

Licensed / certified since

2016-05-16

CMS overall rating

3 of 5 stars

Health deficiencies

11 at the last standard inspection

Federal fines

$8,281 total

Last standard inspection

2024-04-25

Nurse staffing

4.2 hours per resident per day

Cost & payer profile (FY2024 cost report)

Average billed charges

$558 per day (≈ $16,960/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

42% Medicaid · 24% Medicare · 34% private/other

Occupancy

96% (fiscal year 2024)

Vs. state median

39% above the VA median of $401/day — full state cost breakdown

Services & coverage

Licensed beds

120

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily Open 24 hours

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

CleanNo food-safety or dietary citations in the last three years of federal inspections.

2025-06-18Health inspectionComplaint-triggered2 citations

F-0658

D · No harm foundFrom a complaint

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2025-01-29

F-0761

J · Immediate jeopardyFrom a complaint

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2025-01-29

2024-04-25Health inspectionComplaint-triggered12 citations

F-0554

D · No harm found

Allow residents to self-administer drugs if determined clinically appropriate.

Corrected 2024-06-20

F-0636

D · No harm found

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

Corrected 2024-06-20

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2024-06-20

F-0677

D · No harm foundFrom a complaint

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2024-06-20

F-0755

E · No harm found

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2024-06-20

F-0757

D · No harm found

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Corrected 2024-06-20

F-0758

D · No harm found

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Corrected 2024-06-20

F-0760

D · No harm found

Ensure that residents are free from significant medication errors.

Corrected 2024-06-20

F-0842

D · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2024-06-20

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2024-06-20

F-0883

D · No harm found

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Corrected 2024-06-20

F-0887

D · No harm found

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

Corrected 2024-06-20

5 earlier / fire-safety inspections (22 citations)

2022-10-13Health inspection3 citations

F-0756

D · No harm found

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Corrected 2022-11-15

F-0761

E · No harm found

Corrected 2022-11-15

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2022-11-15

2019-12-05Health inspection2 citations

F-0677

D · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2019-12-13

F-0761

D · No harm found

Corrected 2019-12-13

2024-04-25Fire-safety inspection2 citations

K-0351

B · No harm found

Install an approved automatic sprinkler system.

Corrected 2024-06-21

K-0353

D · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2024-06-21

2022-10-13Fire-safety inspection10 citations

K-0293

D · No harm found

Have properly located and lighted "Exit" signs.

Corrected 2022-12-05

K-0345

F · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2023-03-03

K-0353

F · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2023-03-03

K-0363

F · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2023-03-03

K-0511

E · No harm found

Have properly installed electrical wiring and gas equipment.

Corrected 2022-12-05

K-0521

E · No harm found

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Corrected 2022-12-05

K-0712

D · No harm found

Have simulated fire drills held at unexpected times.

Corrected 2022-12-05

K-0761

F · No harm found

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Corrected 2023-03-03

K-0914

F · No harm found

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

Corrected 2022-12-05

K-0918

E · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2022-12-05

2019-12-05Fire-safety inspection5 citations

K-0222

F · No harm found

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Corrected 2020-01-23

K-0223

D · No harm found

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

Corrected 2020-01-23

K-0353

D · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2020-01-23

K-0372

E · No harm found

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Corrected 2020-01-23

K-0911

E · No harm found

Meet requirements for the installation and maintenance of electrical systems.

Corrected 2020-01-23

Federal penalties

2025-06-18Fine$8,281

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 495421.

Visitor reviews

What people say on Google.

3.251 ratings on Google

★★★★★Lee Ann Deemer · 2026-03-25 · via Google
“My husband stayed at Friendship South for 2 weeks following foot surgery. The care he received was EXCEPTIONAL!!! EVERY single employee on Wing 4 ALWAYS went above & beyond for my husband! Entire nursing staff, PT, OT, ST, housekeeping, maintenance were ALL AMAZING! And my husband RAVED about the meals! KUDOS to dietary!”

★★★★★Jennifer Kannon · 2026-07-02 · via Google
“My father has been receiving care at Friendship South on and off for two years. The nursing staff, therapists, receptionists, the business office, social workers, kitchen and housekeeping staff from A to Z are all a class act and have helped ease my mind about my father's care. The real genuine care and concern we've both received while he's been there is nothing short of amazing. I am truly gr…”

★★★★★Trina Adams · 2024-11-29 · via Google
“My father has been under the care of this amazing facility. I was quite surprised to see the rating is as low as it appears. While you will find some staff who are less attentive than others, I believe this is what you will experience with most businesses. You will experience a range of employees common in all businesses. However, our experience has been that the facility is very clean, the rooms …”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

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Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 36 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered