Home›Browse›Virginia›Roanoke›Pheasant Ridge Nursing and Rehabilitation

Nursing homeFAID #12600

Pheasant Ridge Nursing and Rehabilitation

4355 PHEASANT RIDGE ROAD, ROANOKE, VA, 24014

(540) 725-8210

www.pheasantridgehealthcare.com

101 licensed beds

★★★★★2/5CMS Five-Star overall2/5 health inspections2/5 staffing4/5 quality measuresSource: CMS Care Compare

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Photo of Pheasant Ridge Nursing and Rehabilitation

Photo via Google · B Dennis

Address

4355 Pheasant Ridge Road

Roanoke, VA 24014

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Public record summary

What we can show you for free.

Bed capacity

101

CMS facility ID

495325

Care type

Nursing home

County

Roanoke City

Facility name

Pheasant Ridge Nursing and Rehabilitation

Street address

4355 PHEASANT RIDGE ROAD

City / state / ZIP

Roanoke, VA 24014

Phone

(540) 725-8210

Website

www.pheasantridgehealthcare.com

About this facility — Pheasant Ridge Nursing and Rehabilitation

Pheasant Ridge Nursing and Rehabilitation is a Medicare/Medicaid-certified skilled nursing facility in Roanoke, Virginia. It is licensed for 101 beds — close to the median for skilled nursing facilities in Virginia (117 beds).

It is one of 34 senior care facilities in Roanoke and 289 skilled nursing facilities across Virginia. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Pheasant Ridge Nursing and Rehabilitation 47 times across 9 inspections in the last three years, including 1 food-safety citation; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Avardis Health

Ownership type

For profit - Corporation

Registered owners & officers

Sw Roanoke Parentco Llc

Direct owner — 100% stake — since 2025

Brandt, Karen

Operational control · Additional disclosable party — since 2025

Clark, Alyssa

Governing body · Operational control · Additional disclosable party — since 2025

Forren, Holly

Operational control · Additional disclosable party — since 2025

Hoback, Tiffany

Governing body · Operational control · Additional disclosable party — since 2025

Jones, Tequilla

Operational control · Additional disclosable party — since 2025

Mill Mountain Holdco Llc

Indirect owner — since 2025

Snf Mgr Llc

Operational control · Additional disclosable party — since 2025

Tompkins, Paul

Operational control · Additional disclosable party — since 2025

Vaop Holdco Llc

Indirect owner — since 2025

Regulatory standing

Licensed / certified since

1998-01-01

CMS overall rating

2 of 5 stars

Health deficiencies

17 at the last standard inspection

Federal fines

None on record

Last standard inspection

2024-01-19

Nurse staffing

3.3 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$426 per day (≈ $12,950/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

73% Medicaid · 9% Medicare · 17% private/other

Occupancy

89% (fiscal year 2023)

Vs. state median

6% above the VA median of $401/day — full state cost breakdown

Services & coverage

Licensed beds

101

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily Open 24 hours

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 1 food-safety citation on its three-year record — flagged below among the inspections.

2026-05-07Health inspectionComplaint-triggered7 citations

F-0658

G · Actual harmFrom a complaint

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2026-06-17

F-0684

D · No harm foundFrom a complaint

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2026-06-17

F-0692

G · Actual harmFrom a complaint

Provide enough food/fluids to maintain a resident's health.

Corrected 2026-06-17

F-0697

G · Actual harmFrom a complaint

Provide safe, appropriate pain management for a resident who requires such services.

Corrected 2026-06-17

F-0773

D · No harm foundFrom a complaint

Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

Corrected 2026-06-17

F-0776

G · Actual harmFrom a complaint

Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.

Corrected 2026-06-17

F-0842

D · No harm foundFrom a complaint

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2026-06-17

2024-11-21Health inspectionComplaint-triggered10 citations

F-0573

D · No harm foundFrom a complaint

Let each resident or the resident's legal representative access or purchase copies of all the resident's records.

Corrected 2025-01-15

F-0580

D · No harm foundFrom a complaint

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2025-02-18

F-0635

D · No harm foundFrom a complaint

Provide doctor's orders for the resident's immediate care at the time the resident was admitted.

Corrected 2025-02-18

F-0655

D · No harm foundFrom a complaint

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Corrected 2025-02-18

F-0656

D · No harm foundFrom a complaint

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2025-02-18

F-0684

J · Immediate jeopardyFrom a complaint

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2025-02-18

F-0695

D · No harm foundFrom a complaint

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2025-02-18

F-0711

E · No harm foundFrom a complaint

Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

Corrected 2025-02-18

F-0755

D · No harm foundFrom a complaint

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2025-01-15

F-0842

D · No harm foundFrom a complaint

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2025-02-18

6 earlier / fire-safety inspections (30 citations)

2024-01-19Health inspectionComplaint-triggered10 citations

F-0558

D · No harm found

Reasonably accommodate the needs and preferences of each resident.

Corrected 2024-02-21

F-0580

E · No harm found

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2024-02-21

F-0641

D · No harm foundFrom a complaint

Ensure each resident receives an accurate assessment.

Corrected 2024-02-21

F-0661

D · No harm foundFrom a complaint

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

Corrected 2024-02-21

F-0677

D · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2024-02-21

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2024-02-21

F-0732

C · No harm found

Post nurse staffing information every day.

Corrected 2024-02-21

F-0756

D · No harm found

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Corrected 2024-02-21

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2024-02-21

F-0842

D · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2024-02-21

2022-08-03Health inspection4 citations

F-0677

D · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2022-09-07

F-0689

D · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2022-09-07

F-0757

D · No harm found

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Corrected 2022-09-07

F-0842

D · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2022-09-07

2021-04-08Health inspection1 citation

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2021-04-27

2024-01-19Fire-safety inspection2 citations

K-0223

D · No harm found

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

Corrected 2024-02-16

K-0291

D · No harm found

Install emergency lighting that can last at least 1 1/2 hours.

Corrected 2024-02-16

2022-08-03Fire-safety inspection5 citations

K-0161

E · No harm found

Use approved construction type or materials.

Corrected 2022-12-05

K-0293

E · No harm found

Have properly located and lighted "Exit" signs.

Corrected 2022-12-05

K-0345

E · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2022-12-05

K-0363

D · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2022-12-05

K-0761

F · No harm found

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Corrected 2022-12-05

2021-04-08Fire-safety inspection8 citations

K-0293

D · No harm found

Have properly located and lighted "Exit" signs.

Corrected 2021-06-15

K-0324

E · No harm found

Provide properly protected cooking facilities.

Corrected 2021-06-15

K-0353

F · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2021-06-15

K-0363

E · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2021-07-29

K-0511

E · No harm found

Have properly installed electrical wiring and gas equipment.

Corrected 2021-07-29

K-0521

F · No harm found

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Corrected 2021-06-15

K-0761

F · No harm found

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Corrected 2021-06-15

K-0918

E · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2021-07-29

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 495325.

Visitor reviews

What people say on Google.

3.789 ratings on Google

★★★★★Vicky Thompson · 2026-02-27 · via Google
“I have been living at pheasant ridge for a year and a half. The food is definitely iffy sometimes but the companionship and nursing care/therapy have been amazing to me. The billing office also worked with me very well to ensure I got the most of of my benefits. I feel very confident and comfortable here”

★★★★★Sunday · 2026-02-27 · via Google
“I have been cared for at pheasant ridge for seven years now and I really appreciate the ability to my my room my own. It really does feel like my new home. I often do my own therapy, but when I do work with them it is very good”

★★★B Dennis · 2024-01-22 · via Google
“The level of care depends on the department at Pheasant Ridge Nursing and Rehab. The therapy staff, PT, OT, and Speech therapies are outstanding! The staff are very professional, knowledgeable, personable, and caring. Their approaches are creative and beneficial. I can't say the nursing staff has the same efficiency, as short staffing seems to be problematic. Some CNAs work very hard and seem d…”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

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Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

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The 47 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered