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Nursing homeFAID #7787

Hackett Hill Healthcare Center

191 HACKETT HILL ROAD, MANCHESTER, NH, 03102
(603) 668-8161
70 licensed beds

CMS rates Hackett Hill Healthcare Center 2 out of 5 overall. Federal inspectors issued 16 citations across 8 inspections in the last three years, with $8,278 in fines. Listing last updated 2026-11-06.

★★★★★2/5CMS Five-Star overall1/5 health inspections4/5 staffing5/5 quality measuresSource: CMS Care Compare

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Address

191 Hackett Hill Road
Manchester, NH 03102
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Public record summary

What we can show you for free.
Bed capacity
70
CMS facility ID
305038
Care type
Nursing home
County
Hillsborough
Facility name
Hackett Hill Healthcare Center
Street address
191 HACKETT HILL ROAD
City / state / ZIP
Manchester, NH 03102
Phone
(603) 668-8161

About this facility — Hackett Hill Healthcare Center

Hackett Hill Healthcare Center is a Medicare/Medicaid-certified skilled nursing facility in Manchester, New Hampshire. It is licensed for 70 beds — below the median for skilled nursing facilities in New Hampshire (94 beds).

It is one of 13 senior care facilities in Manchester and 73 skilled nursing facilities across New Hampshire. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

It is listed as part of Genesis Healthcare, a group of 183 facilities on this site.

Federal inspectors have cited Hackett Hill Healthcare Center 16 times across 8 inspections in the last three years, and CMS has imposed $8,278 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on November 6, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company
Genesis Healthcare
Ownership type
For profit - Corporation

Registered owners & officers

191 Hackett Hill Road Operations Llc
Direct owner — 100% stake — since 2014
Berg, Michael
Officer — since 2012
Bridgeford, Laura
Officer — since 2024
Cullerot, Elizabeth
Operational control · Additional disclosable party — since 2024
Fc-gen Operations Investment Llc
Indirect owner — since 2012
Gen Operations I Llc
Indirect owner — since 2012
Gen Operations Ii Llc
Indirect owner — since 2012
Genesis Healthcare Inc
Indirect owner — since 2015
Genesis Healthcare Llc
Indirect owner — since 2012
Genesis Holdings Llc
Indirect owner — since 2015
Genesis Nh Holdings Llc
Indirect owner — since 2014
Genesis Operations Llc
Indirect owner — since 2014
Ghc Holdings Llc
Indirect owner — since 2012
Mendelson, Avi
Officer — since 2024
Ojutalayo, Ayobami
Operational control · Additional disclosable party — since 2024
Sun Healthcare Group Inc
Indirect owner — since 2015
Whitman, Arnold
Indirect owner — since 2012

Regulatory standing

Federal court records
20 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)
Licensed / certified since
1989-10-20
CMS overall rating
2 of 5 stars
Health deficiencies
5 at the last standard inspection
Federal fines
$8,278 total
Last standard inspection
2026-04-24
Nurse staffing
3.7 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges
$549 per day (≈ $16,690/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
61% Medicaid · 14% Medicare · 25% private/other
Occupancy
92% (fiscal year 2023)
Vs. state median
22% above the NH median of $451/day — full state cost breakdown

Services & coverage

Licensed beds
70
Medicare
Accepted
Medicaid
Accepted
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report · last verified 2026-11-06. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

CleanNo food-safety or dietary citations in the last three years of federal inspections.
2026-04-24Health inspection3 citations
F-0658
D · No harm found
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2026-05-26
F-0687
D · No harm found
Provide appropriate foot care.
Corrected 2026-05-22
F-0880
F · No harm found
Provide and implement an infection prevention and control program.
Corrected 2026-06-17
2025-12-17Health inspectionComplaint-triggered2 citations
F-0635
G · Actual harmFrom a complaint
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Corrected 2025-11-14
F-0880
D · No harm foundFrom a complaint
Provide and implement an infection prevention and control program.
Corrected 2026-02-09
4 earlier / fire-safety inspections (11 citations)
2025-03-13Health inspection5 citations
F-0552
D · No harm found
Ensure that residents are fully informed and understand their health status, care and treatments.
Corrected 2025-04-15
F-0582
B · No harm found
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Corrected 2025-04-15
F-0658
D · No harm found
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2025-04-22
F-0880
D · No harm found
Provide and implement an infection prevention and control program.
Corrected 2025-04-22
F-0908
D · No harm found
Keep all essential equipment working safely.
Corrected 2025-04-22
2024-04-02Health inspection4 citations
F-0684
D · No harm found
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2024-04-29
F-0685
B · No harm found
Assist a resident in gaining access to vision and hearing services.
Corrected 2024-04-29
F-0759
D · No harm found
Ensure medication error rates are not 5 percent or greater.
Corrected 2024-04-24
F-0761
D · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2024-04-19
2024-01-09Health inspectionComplaint-triggered1 citation
F-0732
B · No harm foundFrom a complaint
Post nurse staffing information every day.
Corrected 2024-02-02
2025-03-13Fire-safety inspection1 citation
K-0353
D · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2025-04-02

Federal penalties

2025-12-17Fine$8,278
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 305038.

Quality of care & staffing

How it compares in New Hampshire.
Inspection citations, 3 years
16
More than 34% of nursing homes in the state
State median: 21
Federal fines, 3 years
$8,278
More than 68% of nursing homes in the state
State median: $0
Nurse staffing, hours per resident per day
3.7
Higher than 50% of nursing homes in the state
State median: 3.7
Nursing staff turnover, annual
32%
Higher than 14% of nursing homes in the state
State median: 43%

Resident outcomes

On 21 federal quality measures, this facility does better than the New Hampshire average on 12 and worse on 4. Differences within 10% of the average are shown as near average.

Long-stay residentsThis facilityStateUSCompared with state
Need for help with daily activities has increased6.6%22.3%13.5%Better than state
Lose too much weight3.5%5.2%5.1%Better than state
With a catheter inserted and left in their bladder2.3%0.9%0.7%Worse than state
With a urinary tract infection1.3%2.2%1.5%Better than state
Have depressive symptoms15.2%15.8%13.5%Near state average
Were physically restrained0.0%0.1%0.1%Better than state
Experiencing one or more falls with major injury1.2%4.5%3.2%Better than state
Assessed and appropriately given the pneumococcal vaccine100.0%97.7%93.7%Near state average
Ability to walk independently worsened9.2%15.8%12.7%Better than state
Received an antianxiety or hypnotic medication25.5%19.1%19.5%Worse than state
Assessed and appropriately given the seasonal influenza vaccine100.0%97.8%95.3%Near state average
With pressure ulcers5.2%4.3%4.5%Worse than state
With new or worsened bowel or bladder incontinence14.5%25.4%18.3%Better than state
Received an antipsychotic medication14.0%17.9%15.4%Better than state
Hospitalizations per 1000 long-stay resident days3.611.721.81Worse than state
Outpatient emergency department visits per 1000 long-stay resident days0.821.881.69Better than state
Short-stay residentsThis facilityStateUSCompared with state
Assessed and appropriately given the pneumococcal vaccine99.3%87.1%82.3%Better than state
Newly received an antipsychotic medication0.4%1.2%1.5%Better than state
Were assessed and appropriately given the seasonal influenza vaccine91.9%85.7%80.1%Near state average
Were rehospitalized after a nursing home admission23.2%21.8%23.4%Near state average
Had an outpatient emergency department visit7.5%13.0%11.8%Better than state
Source: CMS MDS and Medicare claims quality measures, measure period 2025Q3-2026Q2. Averages are computed from all nursing homes reporting each measure.

Cited more than once

The same rule cited at separate inspections can point to a problem that wasn't fully fixed.

  • F-0880 3 inspections. Provide and implement an infection prevention and control program.
  • F-0658 2 inspections. Ensure services provided by the nursing facility meet professional standards of quality.

What its owners also hold

  • Genesis Healthcare Llc has an ownership stake on file at 164 nursing homes, averaging 2.4 of 5 on CMS's overall rating.
  • Gen Operations Ii Llc has an ownership stake on file at 164 nursing homes, averaging 2.4 of 5 on CMS's overall rating.
  • Gen Operations I Llc has an ownership stake on file at 164 nursing homes, averaging 2.4 of 5 on CMS's overall rating.
  • Genesis Healthcare Inc has an ownership stake on file at 161 nursing homes, averaging 2.4 of 5 on CMS's overall rating.
Source: CMS ownership filings. Shows organizations with an ownership stake; people are left out.

Verify & compare

Where to check, and what's nearby.

Who to contact in New Hampshire

  • Licensing: New Hampshire Department of Health and Human Services, Health Facilities Administration
  • Eldercare Locator: 800-677-1116, a federal service for local aging help.

Nearest emergency hospitals

  • Elliot Hospital, about 4.6 miles. CMS rating 2 of 5.
  • Parkland Medical Center, about 14 miles. CMS rating 4 of 5.
  • Southern Nh Medical Center, about 20 miles. CMS rating 2 of 5.
Source: CMS Hospital General Information. Straight-line distance.

Nearby facilities with inspection records

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 16 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
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Citations, owner history, lawsuits — decoded into one PDF.
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Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-11-06
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered