Nursing homeFAID #9439
Hanover Healthcare Center
435 AVIS AVENUE NW, MASSILLON, OH, 44646
(330) 837-1741
125 licensed beds
★★★★★2/5CMS Five-Star overall1/5 health inspections2/5 staffing5/5 quality measuresSource: CMS Care Compare
Photo via Google · Hanover Healthcare Center
Public record summary
What we can show you for free.
Bed capacity
125
CMS facility ID
365292
Care type
Nursing home
County
Stark
Facility name
Hanover Healthcare Center
Street address
435 AVIS AVENUE NW
City / state / ZIP
Massillon, OH 44646
Phone
(330) 837-1741
About this facility — Hanover Healthcare Center
Hanover Healthcare Center is a Medicare/Medicaid-certified skilled nursing facility in Massillon, Ohio. It is licensed for 125 beds — above the median for skilled nursing facilities in Ohio (86 beds).
It is one of 10 senior care facilities in Massillon and 922 skilled nursing facilities across Ohio. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.
Federal inspectors have cited Hanover Healthcare Center 71 times across 21 inspections in the last three years, including 3 food-safety citations, and CMS has imposed $84,143 in fines. Every citation is listed, dated, and graded in the inspection record below.
This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.
Facility background
What the public record shows.
Ownership & operator
Parent company
Communicare Health
Ownership type
For profit - Corporation
Registered owners & officers
Consolidated Op Co., Llc
Direct owner — 100% stake — since 2020
Avis (ohio) Mgmt Co., Llc
Operational control · Additional disclosable party — since 2005
C.r. Stoltz Irrevocable Trust
Additional disclosable party — since 2005
Consolidated Health Holdings, Llc
Indirect owner · Additional disclosable party — since 2020
Consolidated Health Llc
Indirect owner · Additional disclosable party — since 2020
Groves, Donna
Operational control — since 2023
Hoffman, Scott
Operational control · Additional disclosable party — since 2025
I. Rosedale Irrevocable Trust
Additional disclosable party — since 2005
Kibisu, Philip
Operational control · Additional disclosable party — since 2025
Ne Baker Holdings, Llc
Indirect owner · Additional disclosable party — since 2020
Odenthal, Richard
Owner of a disclosable party — since 2025
R.s. Wilheim Irrevocable Trust
Additional disclosable party — since 2005
Romeo, Dominic
Officer · Operational control — since 2023
Ronald S Wilheim 2012 Spousal Trust
Additional disclosable party — since 2005
Rosedale Family Investment Company, Inc
Additional disclosable party — since 2005
Rrw, Llc
Additional disclosable party — since 2005
S.l. Rosedale Irrevocable Trust
Additional disclosable party — since 2005
Stoltz, Charles
Officer — since 2005
The Stephen L. Rosedale 2012 Spousal Trust
Indirect owner · Additional disclosable party — since 2005
Wilheim Family Investment Company, Inc.
Additional disclosable party — since 2005
Wilheim, Ronald
Officer — since 2005
Regulatory standing
Federal court records
17 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)
Licensed / certified since
1973-06-08
CMS overall rating
2 of 5 stars
Health deficiencies
13 at the last standard inspection
Federal fines
$84,143 total
Last standard inspection
2026-03-17
Nurse staffing
3.2 hours per resident per day
Cost & payer profile (FY2024 cost report)
Average billed charges
$345 per day (≈ $10,490/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
74% Medicaid · 1% Medicare · 26% private/other
Occupancy
87% (fiscal year 2024)
Vs. state median
5% below the OH median of $364/day — full state cost breakdown
Services & coverage
Licensed beds
125
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Visiting hours
Daily Open 24 hours
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.
Inspection record
Every citation, dated and graded.
Kitchen & food safety
Federal surveyors inspect the kitchen at every standard visit. This facility has 3 food-safety citations on its three-year record — flagged below among the inspections.
2026-03-17Health inspectionComplaint-triggered13 citations
F-0584
D · No harm foundFrom a complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2026-04-08
F-0644
D · No harm found
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected 2026-04-08
F-0655
D · No harm found
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected 2026-04-08
F-0677
D · No harm foundFrom a complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2026-04-08
F-0679
D · No harm foundFrom a complaint
Provide activities to meet all resident's needs.
Corrected 2026-04-08
F-0689
E · No harm foundFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2026-04-08
F-0695
E · No harm found
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2026-04-08
F-0698
D · No harm found
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected 2026-04-08
F-0805
E · No harm foundFood safety
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Corrected 2026-04-08
F-0812
F · No harm foundFood safetyFrom a complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2026-04-08
F-0880
D · No harm foundFrom a complaint
Provide and implement an infection prevention and control program.
Corrected 2026-04-08
F-0919
D · No harm foundFrom a complaint
Make sure that a working call system is available in each resident's bathroom and bathing area.
Corrected 2026-04-08
F-0921
D · No harm foundFrom a complaint
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected 2026-04-08
2025-06-25Health inspectionComplaint-triggered9 citations
F-0580
D · No harm foundFrom a complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected 2025-07-21
F-0609
D · No harm foundFrom a complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2025-07-21
F-0610
D · No harm foundFrom a complaint
Respond appropriately to all alleged violations.
Corrected 2025-07-21
F-0676
D · No harm foundFrom a complaint
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Corrected 2025-07-21
F-0680
C · No harm foundFrom a complaint
Ensure the activities program is directed by a qualified professional.
Corrected 2025-07-21
F-0684
D · No harm foundFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2025-07-21
F-0688
D · No harm foundFrom a complaint
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected 2025-07-21
F-0725
E · No harm foundFrom a complaint
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected 2025-07-21
F-0759
D · No harm foundFrom a complaint
Ensure medication error rates are not 5 percent or greater.
Corrected 2025-07-21
15 earlier / fire-safety inspections (49 citations)
2025-04-09Health inspectionComplaint-triggered1 citation
F-0880
D · No harm foundFrom a complaint
Provide and implement an infection prevention and control program.
Corrected 2025-04-29
2025-03-04Health inspectionComplaint-triggered1 citation
F-0851
F · No harm foundFrom a complaint
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Corrected 2025-03-21
2024-10-24Health inspectionComplaint-triggered3 citations
F-0684
D · No harm foundFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2024-10-25
F-0772
D · No harm foundFrom a complaint
Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided.
Corrected 2024-10-25
F-0842
D · No harm foundFrom a complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2024-10-25
2024-09-23Health inspectionComplaint-triggered3 citations
F-0600
J · Immediate jeopardyFrom a complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2024-09-25
F-0609
J · Immediate jeopardyFrom a complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2024-09-25
F-0610
J · Immediate jeopardyFrom a complaint
Respond appropriately to all alleged violations.
Corrected 2024-09-25
2024-08-19Health inspectionComplaint-triggered7 citations
F-0610
D · No harm found
Respond appropriately to all alleged violations.
Corrected 2024-09-25
F-0676
D · No harm foundFrom a complaint
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Corrected 2024-09-25
F-0677
E · No harm foundFrom a complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2024-09-25
F-0684
D · No harm found
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2024-09-25
F-0685
D · No harm found
Assist a resident in gaining access to vision and hearing services.
Corrected 2024-09-25
F-0686
D · No harm found
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected 2024-09-25
F-0880
F · No harm foundFrom a complaint
Provide and implement an infection prevention and control program.
Corrected 2024-09-25
2024-07-29Health inspectionComplaint-triggered1 citation
F-0689
D · No harm foundFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2024-07-12
2024-06-06Health inspectionComplaint-triggered3 citations
F-0558
D · No harm foundFrom a complaint
Reasonably accommodate the needs and preferences of each resident.
Corrected 2024-06-14
F-0697
D · No harm foundFrom a complaint
Provide safe, appropriate pain management for a resident who requires such services.
Corrected 2024-06-14
F-0842
D · No harm foundFrom a complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2024-06-14
2024-04-18Health inspectionComplaint-triggered1 citation
F-0812
F · No harm foundFood safetyFrom a complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2024-04-24
2024-02-08Health inspectionComplaint-triggered1 citation
F-0689
D · No harm foundFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2024-02-14
2023-12-12Health inspectionComplaint-triggeredInfection control4 citations
F-0607
E · No harm foundFrom a complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected 2023-12-29
F-0609
D · No harm foundFrom a complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2023-12-29
F-0610
E · No harm foundFrom a complaint
Respond appropriately to all alleged violations.
Corrected 2023-12-29
F-0880
K · Immediate jeopardyFrom a complaint
Provide and implement an infection prevention and control program.
Corrected 2023-12-29
2023-08-14Health inspectionComplaint-triggered2 citations
F-0580
D · No harm foundFrom a complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected 2023-08-24
F-0624
D · No harm foundFrom a complaint
Prepare residents for a safe transfer or discharge from the nursing home.
Corrected 2023-08-24
2022-05-15Health inspection8 citations
F-0568
E · No harm found
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Corrected 2022-06-07
F-0569
E · No harm found
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Corrected 2022-06-07
F-0623
D · No harm found
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected 2022-06-07
F-0686
D · No harm found
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected 2022-06-07
F-0698
D · No harm found
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected 2022-06-07
F-0732
C · No harm found
Post nurse staffing information every day.
Corrected 2022-06-07
F-0880
F · No harm found
Provide and implement an infection prevention and control program.
Corrected 2022-06-07
F-0883
D · No harm found
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected 2022-06-07
2026-03-17Fire-safety inspection3 citations
K-0324
F · No harm found
Provide properly protected cooking facilities.
Corrected 2026-04-08
K-0345
F · No harm found
Have approved installation, maintenance and testing program for fire alarm systems.
Corrected 2026-04-08
K-0712
F · No harm found
Have simulated fire drills held at unexpected times.
Corrected 2026-04-08
2024-08-19Fire-safety inspection6 citations
K-0232
E · No harm found
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Corrected 2024-09-25
K-0353
F · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2024-09-25
K-0372
F · No harm found
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Corrected 2024-09-25
K-0511
F · No harm found
Have properly installed electrical wiring and gas equipment.
Corrected 2024-09-25
K-0761
F · No harm found
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Corrected 2024-09-25
K-0926
E · No harm found
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Corrected 2024-09-25
2022-05-15Fire-safety inspection5 citations
K-0293
F · No harm found
Have properly located and lighted "Exit" signs.
Corrected 2022-06-07
K-0331
E · No harm found
Construct fire resistant interior walls.
Corrected 2022-06-07
K-0363
E · No harm found
Install corridor and hallway doors that block smoke.
Corrected 2022-06-07
K-0711
E · No harm found
Provide a written emergency evacuation plan.
Corrected 2022-06-07
K-0753
E · No harm found
Have restrictions on the use of highly flammable decorations.
Corrected 2022-06-07
Federal penalties
2024-08-19Fine$61,191
2023-12-12Fine$22,952
Total fines$84,143
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 365292.
Visitor reviews
What people say on Google.
2.7★★★★★27 ratings on Google
★Tira Adams · 2025-08-13 · via Google“💔If you love them, research this place before you place them. My dad went into rehab at Hanover. I'm a nurse - and what I saw made me file an official complaint with the Ohio Department of Health. The state investigated and cited the facility for improper care (Complaint #0H000153869-public record). Please go read this. You’d think it was a terrible movie. Before a serious medication incident …”
★Judy Henderson · 2026-07-11 · via Google“If u want ur family member to stay alive don't send them here physical therapy the lady comes in "put ur hands above ur head,wiggle ur fingers" but was there for foot therapy not arm therapy”
★★★★★Barb E · 2024-04-30 · via Google“My best friend of 40+ years is courageously fighting her way back to health. I am grateful for Hanover Healthcare Center, the staff and administration. I'm extremely pleased with the services and care they provide. They show genuine concern and attention for the well-being of their residents. We can always find flaws or shortcomings, but I chose to focus on the positive aspects of this facility. A…”
Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google
Inside your report
What unlocks when you order.
Ownership & corporate history
Primary tierPrior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more
Inspection citations — last 5 years
LockedThe 71 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.
Civil & criminal lawsuits
Advanced tier onlyActive civil suits
#
Federal dockets
CDC infection data
Unlock the full file
Citations, owner history, lawsuits — decoded into one PDF.
Original records
Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered