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Assisted livingFAID #777608

Heritage Crossing Senior Living and Memory Care

251 N CLEVELAND MASSILLON RD, AKRON, OH, 44333
(330) 810-5668
112 licensed beds

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Photo of Heritage Crossing Senior Living and Memory Care
Photo via Google · Heritage Crossing

Address

251 N Cleveland Massillon Rd
Akron, OH 44333
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What we can show you for free.
Bed capacity
112
State license
OHL42131
Care type
Assisted living
County
Summit
Facility name
Heritage Crossing Senior Living and Memory Care
Legal entity
Nxm Akron Operator Llc
Street address
251 N CLEVELAND MASSILLON RD
City / state / ZIP
Akron, OH 44333
Phone
(330) 810-5668
State license #
OHL42131

Heritage Crossing Senior Living and Memory Care is a licensed assisted living community in Akron, Ohio. It is licensed for 112 beds — above the median for assisted living communities in Ohio (80 beds).

It is one of 36 senior care facilities in Akron and 1,157 assisted living communities across Ohio. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

This listing draws on the federal NPI registry (NPPES), and was last updated on August 30, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

What the public record shows.

Ownership & operator

Operator / owner
Phill Barklow

Services & coverage

Licensed beds
112
Licensed as
Residential Care Facility
Wheelchair accessible
entrance and parking
Visiting hours
Daily Open 24 hours
Compiled from Federal NPI Registry (NPPES); hours/accessibility via Google · last verified 2026-08-30. Facilities can submit a correction.
What people say on Google.
4.746 ratings on Google
★Margaret Nicolino-Cargill · 2026-07-31 · via Google

“My Aunt has been at Heritage Crossing exactly 2 weeks in the Memory Care Unit. Extremely disappointed in how things run and lack of leadership! Heather, the Director of Memory Care is very immature, acts like a kid (pretending to ride on a rolling rack and being pushed across the floor in a chair with wheels and spin) and wants to socialize with the staff instead of being a leader! She is not …”

★Debbie Walter · 2025-10-02 · via Google

“Our relative used to be in independent living. When she went into memory care two years ago, things have gone downhill. Mind you, independent care wasn’t the greatest, but it is very, very difficult to transfer a loved one with dementia to another facility. Therefore, we are still at Heritage Crossing. We have addressed issues with them several times. I had addressed an issue a week and a half ago…”

★★★★★Gizelle Jones-Williams · 2025-06-21 · via Google

“It has been a difficult decision placing mom in assisted living but the staff at Heritage Crossing has been wonderful! Hannah Mack is top notch!! She is so caring and considerate. She is always available to assist mom in her transition at Heritage. I can count on her to help me navigate mom’s needs. The staff is always friendly and caring no matter the time of day I visit. I highly recommend …”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google
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Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

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+ additional citations decoded in your full report.

Civil & criminal lawsuits

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Active civil suits
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Federal dockets
CDC infection data
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Citations, owner history, lawsuits — decoded into one PDF.
Sources we pull for this facility.
Source
Federal NPI Registry (NPPES)
npiregistry.cms.hhs.gov
Last verified 2026-08-30
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered