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Nursing homeFAID #10376

Heritage Hills Living & Rehabilitation Center

411 NORTH WEST STREET, MCALESTER, OK, 74502
(918) 423-2920
81 licensed beds
★★★★★1/5CMS Five-Star overall1/5 health inspections3/5 staffing2/5 quality measuresSource: CMS Care Compare

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Public record summary

What we can show you for free.
Bed capacity
81
CMS facility ID
375317
Care type
Nursing home
County
Pittsburg
Facility name
Heritage Hills Living & Rehabilitation Center
Street address
411 NORTH WEST STREET
City / state / ZIP
Mcalester, OK 74502
Phone
(918) 423-2920

About this facility — Heritage Hills Living & Rehabilitation Center

Heritage Hills Living & Rehabilitation Center is a Medicare/Medicaid-certified skilled nursing facility in Mcalester, Oklahoma. It is licensed for 81 beds — below the median for skilled nursing facilities in Oklahoma (100 beds).

It is one of 10 senior care facilities in Mcalester and 283 skilled nursing facilities across Oklahoma. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Heritage Hills Living & Rehabilitation Center 65 times across 14 inspections in the last three years, including 2 food-safety citations, and CMS has imposed $73,288 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Ownership type
For profit - Individual

Registered owners & officers

1996 Revocable Trust of Charles F Hardy Iii
Direct owner · Additional disclosable party — since 2024
1996 Revocable Trust of Patricia Hardy
Direct owner · Additional disclosable party — since 2024
Anderson, William
Operational control · Additional disclosable party — since 2024
Forvis Mazars Llp
Additional disclosable party — since 2024
Hardy, Charles
Officer · Operational control · Additional disclosable party — since 1993
Hardy, Patricia
Officer · Operational control · Additional disclosable party — since 1993
Heritage Hills Nursing Properties
Additional disclosable party — since 2024
Nystrom, Ashlie
Operational control · Additional disclosable party — since 2025

Regulatory standing

Licensed / certified since
1997-08-01
CMS overall rating
1 of 5 stars
Health deficiencies
12 at the last standard inspection
Federal fines
$73,288 total
Last standard inspection
2024-10-31
Nurse staffing
3.3 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges
$219 per day (≈ $6,660/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
93% Medicaid · 2% Medicare · 4% private/other
Occupancy
71% (fiscal year 2023)
Vs. state median
17% below the OK median of $263/day — full state cost breakdown

Services & coverage

Licensed beds
81
Medicare
Accepted
Medicaid
Accepted
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 2 food-safety citations on its three-year record — flagged below among the inspections.
2026-06-09Health inspectionComplaint-triggered1 citation
F-0569
E · No harm foundFrom a complaint
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Corrected 2026-07-10
2025-11-24Health inspectionComplaint-triggered3 citations
F-0600
D · No harm foundFrom a complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2025-12-17
F-0689
D · No harm foundFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2025-12-17
F-0842
E · No harm foundFrom a complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2025-12-17
9 earlier / fire-safety inspections (61 citations)
2025-07-30Health inspectionComplaint-triggered5 citations
F-0583
E · No harm foundFrom a complaint
Keep residents' personal and medical records private and confidential.
Corrected 2025-09-20
F-0584
E · No harm foundFrom a complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2025-09-20
F-0600
D · No harm foundFrom a complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2025-09-20
F-0656
E · No harm foundFrom a complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2025-09-20
F-0689
E · No harm foundFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2025-09-20
2024-12-27Health inspectionComplaint-triggered1 citation
F-0584
D · No harm foundFrom a complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2025-02-14
2024-10-31Health inspectionComplaint-triggered8 citations
F-0600
G · Actual harmFrom a complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2024-11-25
F-0610
D · No harm foundFrom a complaint
Respond appropriately to all alleged violations.
Corrected 2024-11-25
F-0641
E · No harm found
Ensure each resident receives an accurate assessment.
Corrected 2024-11-25
F-0644
D · No harm found
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected 2024-11-25
F-0689
D · No harm found
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2024-11-25
F-0695
E · No harm found
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2024-11-25
F-0812
F · No harm foundFood safetyFrom a complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2024-11-25
F-0880
F · No harm found
Provide and implement an infection prevention and control program.
Corrected 2024-11-25
2023-10-12Health inspectionComplaint-triggered2 citations
F-0584
E · No harm foundFrom a complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2023-11-03
F-0880
E · No harm foundFrom a complaint
Provide and implement an infection prevention and control program.
Corrected 2023-11-03
2023-08-10Health inspectionComplaint-triggered23 citations
F-0552
D · No harm found
Ensure that residents are fully informed and understand their health status, care and treatments.
Corrected 2023-09-28
F-0561
D · No harm found
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected 2023-09-28
F-0583
E · No harm found
Keep residents' personal and medical records private and confidential.
Corrected 2023-09-28
F-0584
E · No harm foundFrom a complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2023-09-28
F-0638
D · No harm found
Assure that each resident’s assessment is updated at least once every 3 months.
Corrected 2023-09-28
F-0641
E · No harm found
Ensure each resident receives an accurate assessment.
Corrected 2023-09-28
F-0642
D · No harm found
Ensure a qualified health professional conducts resident assessments.
Corrected 2023-09-28
F-0644
E · No harm found
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected 2023-09-28
F-0645
D · No harm found
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected 2023-09-28
F-0656
D · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2023-09-28
F-0657
E · No harm found
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2023-09-28
F-0661
D · No harm found
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Corrected 2023-09-28
F-0677
E · No harm foundFrom a complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2023-09-28
F-0684
E · No harm foundFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2023-09-28
F-0686
E · No harm foundFrom a complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected 2023-09-28
F-0689
E · No harm foundFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2023-09-28
F-0756
D · No harm found
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected 2023-09-28
F-0757
D · No harm found
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected 2023-09-28
F-0758
E · No harm found
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected 2023-09-28
F-0760
E · No harm found
Ensure that residents are free from significant medication errors.
Corrected 2023-09-28
F-0761
D · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2023-09-28
F-0812
F · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2023-09-28
F-0880
D · No harm found
Provide and implement an infection prevention and control program.
Corrected 2023-09-28
2022-09-02Health inspection10 citations
F-0561
E · No harm found
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected 2022-09-23
F-0578
F · No harm found
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected 2022-10-07
F-0656
E · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2022-09-23
F-0657
D · No harm found
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2022-09-23
F-0684
E · No harm found
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2022-09-23
F-0689
E · No harm found
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2022-09-23
F-0880
E · No harm found
Provide and implement an infection prevention and control program.
Corrected 2022-11-21
F-0921
E · No harm found
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected 2022-09-23
F-0924
E · No harm found
Put firmly secured handrails on each side of hallways.
Corrected 2022-09-23
F-0925
E · No harm found
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Corrected 2022-09-23
2024-10-31Fire-safety inspection3 citations
K-0324
E · No harm found
Provide properly protected cooking facilities.
Corrected 2024-11-25
K-0374
E · No harm found
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Corrected 2024-11-25
K-0912
E · No harm found
Have power receptacles that are properly grounded.
Corrected 2024-11-25
2023-08-10Fire-safety inspection1 citation
K-0912
E · No harm found
Have power receptacles that are properly grounded.
Corrected 2023-12-05
2022-09-02Fire-safety inspection8 citations
E-0024
F · No harm found
Establish policies and procedures for volunteers.
Corrected 2022-09-23
E-0026
F · No harm found
Establish roles under a Waiver declared by secretary.
Corrected 2022-09-23
K-0222
F · No harm found
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Corrected 2022-09-23
K-0324
E · No harm found
Provide properly protected cooking facilities.
Corrected 2022-09-23
K-0345
F · No harm found
Have approved installation, maintenance and testing program for fire alarm systems.
Corrected 2022-09-23
K-0347
F · No harm found
Properly provide smoke detection systems in areas open to corridors.
Corrected 2022-09-23
K-0353
F · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2022-09-23
K-0372
E · No harm found
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Corrected 2022-09-23

Federal penalties

2024-10-31Fine$73,288
2024-10-31Medicare payment denial — 2 days
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 375317.

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 65 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
Unlock the full file
Citations, owner history, lawsuits — decoded into one PDF.
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Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered