Nursing homeFAID #856
Highland Care Center of Redlands
700 E Highland Ave, REDLANDS, CA, 92374
(909) 793-2678
80 licensed beds
★★★★★3/5CMS Five-Star overall3/5 health inspections3/5 staffing3/5 quality measuresSource: CMS Care Compare
Public record summary
What we can show you for free.
Bed capacity
80
CMS facility ID
055650
Care type
Nursing home
County
San Bernardino
Facility name
Highland Care Center of Redlands
Street address
700 E Highland Ave
City / state / ZIP
Redlands, CA 92374
Phone
(909) 793-2678
About this facility — Highland Care Center of Redlands
Highland Care Center of Redlands is a Medicare/Medicaid-certified skilled nursing facility in Redlands, California. It is licensed for 80 beds — below the median for skilled nursing facilities in California (98 beds).
It is one of 42 senior care facilities in Redlands and 1,165 skilled nursing facilities across California. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.
Federal inspectors have cited Highland Care Center of Redlands 75 times across 14 inspections in the last three years, including 4 food-safety citations; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.
This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.
Facility background
What the public record shows.
Ownership & operator
Parent company
Cambridge Healthcare Services
Ownership type
For profit - Limited Liability company
Registered owners & officers
Ag Facilities Operations, Llc
Direct owner — 100% stake — since 2003
Ira E Smedra Living Trust
Indirect owner — 48% stake — since 2003
Win Win Enterprises, Llc
Indirect owner — 48% stake — since 2003
Butenko, Julie
Operational control · Additional disclosable party — since 2023
Cambridge Healthcare Services Llc
Operational control · Additional disclosable party — since 2013
Capela, Heidi
Operational control · Additional disclosable party — since 2023
Chimwaza, Pearson
Operational control — since 2025
Consolidated Industries, Inc.
Operational control · Additional disclosable party — since 2018
Hassell, Lance
Operational control · Additional disclosable party — since 2022
Latterell, Kyle
Governing body · Operational control · Additional disclosable party — since 2025
Lutz, Linda
Operational control · Additional disclosable party — since 2012
Pai, Shantharam
Operational control · Additional disclosable party — since 2013
Preferred Bank
Operational control · Additional disclosable party — since 2024
Salazar, Paulina
Operational control · Additional disclosable party — since 2020
Vidales, Miguel
Governing body · Operational control · Additional disclosable party — since 2021
Wintner, Jacob
Officer · Operational control · Additional disclosable party — since 2003
Regulatory standing
Federal court records
2 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)
Licensed / certified since
1971-12-31
CMS overall rating
3 of 5 stars
Health deficiencies
15 at the last standard inspection
Federal fines
None on record
Last standard inspection
2026-06-11
Nurse staffing
4.3 hours per resident per day
Cost & payer profile (FY2023 cost report)
Average billed charges
$507 per day (≈ $15,410/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
69% Medicaid · 17% Medicare · 15% private/other
Occupancy
90% (fiscal year 2023)
Vs. state median
1% below the CA median of $514/day — full state cost breakdown
Services & coverage
Licensed beds
80
Medicare
Accepted
Medicaid
Accepted
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report · last verified 2026-08-31. Facilities can submit a correction.
Inspection record
Every citation, dated and graded.
Kitchen & food safety
Federal surveyors inspect the kitchen at every standard visit. This facility has 4 food-safety citations on its three-year record — flagged below among the inspections.
2026-06-11Health inspection13 citations
F-0552
E · No harm found
Ensure that residents are fully informed and understand their health status, care and treatments.
Corrected 2026-07-03
F-0628
D · No harm found
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Corrected 2026-07-03
F-0640
D · No harm found
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Corrected 2026-07-03
F-0641
E · No harm found
Ensure each resident receives an accurate assessment.
Corrected 2026-07-03
F-0656
D · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2026-07-03
F-0658
D · No harm found
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2026-07-03
F-0684
E · No harm found
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2026-07-03
F-0688
E · No harm found
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected 2026-07-03
F-0695
D · No harm found
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2026-07-03
F-0700
D · No harm found
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Corrected 2026-07-03
F-0755
D · No harm found
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected 2026-07-03
F-0761
D · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2026-07-03
F-0814
D · No harm foundFood safety
Dispose of garbage and refuse properly.
Corrected 2026-07-03
2025-09-26Health inspectionComplaint-triggered1 citation
F-0607
D · No harm foundFrom a complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected 2025-11-19
12 earlier / fire-safety inspections (61 citations)
2025-09-25Health inspectionComplaint-triggered1 citation
F-0686
D · No harm foundFrom a complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected 2025-11-21
2025-03-27Health inspectionComplaint-triggered1 citation
F-0689
D · No harm foundFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2025-04-20
2025-02-21Health inspection11 citations
F-0550
E · No harm found
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2025-03-21
F-0688
D · No harm found
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected 2025-03-21
F-0695
D · No harm found
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2025-03-21
F-0755
D · No harm found
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected 2025-03-21
F-0761
D · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2025-03-21
F-0803
D · No harm foundFood safety
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected 2025-03-21
F-0812
F · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2025-03-21
F-0880
D · No harm found
Provide and implement an infection prevention and control program.
Corrected 2025-03-21
F-0908
D · No harm found
Keep all essential equipment working safely.
Corrected 2025-03-21
F-0912
B · No harm found
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Corrected 2025-03-21
F-0919
D · No harm found
Make sure that a working call system is available in each resident's bathroom and bathing area.
Corrected 2025-03-21
2024-11-14Health inspectionComplaint-triggered1 citation
F-0755
D · No harm foundFrom a complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected 2024-11-27
2024-08-22Health inspectionComplaint-triggered1 citation
F-0689
D · No harm foundFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2024-09-09
2023-12-18Health inspectionComplaint-triggered1 citation
F-0626
D · No harm foundFrom a complaint
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Corrected 2024-01-16
2023-09-12Health inspectionComplaint-triggered1 citation
F-0689
D · No harm foundFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2023-09-20
2023-08-12Health inspectionComplaint-triggered2 citations
F-0600
D · No harm foundFrom a complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2023-08-22
F-0607
D · No harm foundFrom a complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected 2023-08-22
2022-07-29Health inspection12 citations
F-0550
D · No harm found
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2022-08-23
F-0557
D · No harm found
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Corrected 2022-08-23
F-0578
D · No harm found
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected 2022-08-23
F-0641
D · No harm found
Ensure each resident receives an accurate assessment.
Corrected 2022-08-23
F-0689
D · No harm found
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2022-08-23
F-0695
D · No harm found
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2022-08-23
F-0726
D · No harm found
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected 2022-08-23
F-0755
D · No harm found
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected 2022-08-23
F-0812
F · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2022-08-23
F-0842
D · No harm found
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2022-08-23
F-0880
D · No harm found
Provide and implement an infection prevention and control program.
Corrected 2022-08-23
F-0912
B · No harm found
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Corrected 2022-08-23
2026-06-11Fire-safety inspection13 citations
E-0039
F · No harm found
Conduct testing and exercise requirements.
Corrected 2026-07-09
E-0041
F · No harm found
Implement emergency and standby power systems.
Corrected 2026-07-09
K-0111
E · No harm found
Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.
Corrected 2026-07-09
K-0324
D · No harm found
Provide properly protected cooking facilities.
Corrected 2026-07-09
K-0343
D · No harm found
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Corrected 2026-07-09
K-0355
E · No harm found
Properly select, install, inspect, or maintain portable fire extinguishes.
Corrected 2026-07-09
K-0363
E · No harm found
Install corridor and hallway doors that block smoke.
Corrected 2026-07-09
K-0374
D · No harm found
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Corrected 2026-07-09
K-0521
D · No harm found
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Corrected 2026-07-09
K-0911
E · No harm found
Meet requirements for the installation and maintenance of electrical systems.
Corrected 2026-07-09
K-0912
F · No harm found
Have power receptacles that are properly grounded.
Corrected 2026-07-09
K-0918
F · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2026-07-09
K-0920
E · No harm found
Ensure proper usage of power strips and extension cords.
Corrected 2026-07-09
2025-02-21Fire-safety inspection5 citations
K-0233
D · No harm found
Install resident room doors of proper design and width.
Corrected 2025-03-25
K-0324
D · No harm found
Provide properly protected cooking facilities.
Corrected 2025-03-25
K-0342
F · No harm found
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Corrected 2025-03-25
K-0345
F · No harm found
Have approved installation, maintenance and testing program for fire alarm systems.
Corrected 2025-03-25
K-0918
F · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2025-03-25
2022-07-29Fire-safety inspection12 citations
E-0031
D · No harm found
Provide emergency officials' contact information.
Corrected 2022-08-23
E-0039
D · No harm found
Conduct testing and exercise requirements.
Corrected 2022-08-23
K-0222
F · No harm found
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Corrected 2022-08-23
K-0331
D · No harm found
Construct fire resistant interior walls.
Corrected 2022-08-23
K-0343
D · No harm found
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Corrected 2022-08-23
K-0345
D · No harm found
Have approved installation, maintenance and testing program for fire alarm systems.
Corrected 2022-08-23
K-0353
D · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2022-08-23
K-0355
D · No harm found
Properly select, install, inspect, or maintain portable fire extinguishes.
Corrected 2022-08-23
K-0918
E · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2022-08-23
K-0920
D · No harm found
Ensure proper usage of power strips and extension cords.
Corrected 2022-08-23
K-0923
D · No harm found
Have proper medical gas storage and administration areas.
Corrected 2022-08-23
K-0932
D · No harm found
Meet other general requirements.
Corrected 2022-08-23
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 055650.
Inside your report
What unlocks when you order.
Ownership & corporate history
Primary tierPrior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more
Inspection citations — last 5 years
LockedThe 75 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.
Civil & criminal lawsuits
Advanced tier onlyActive civil suits
#
Federal dockets
CDC infection data
Unlock the full file
Citations, owner history, lawsuits — decoded into one PDF.
Original records
Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered