Senior Home Review
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Nursing homeFAID #945

Plymouth Village

819 SALEM DRIVE, REDLANDS, CA, 92373
(909) 793-1233
humangood.org
48 licensed beds
★★★★★4/5CMS Five-Star overall4/5 health inspections4/5 staffing4/5 quality measuresSource: CMS Care Compare

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Public record summary

What we can show you for free.
Bed capacity
48
CMS facility ID
055914
Care type
Nursing home
County
San Bernardino
Facility name
Plymouth Village
Street address
819 SALEM DRIVE
City / state / ZIP
Redlands, CA 92373
Phone
(909) 793-1233
Website
humangood.org

About this facility — Plymouth Village

Plymouth Village is a Medicare/Medicaid-certified skilled nursing facility in Redlands, California. It is licensed for 48 beds — well below the median for skilled nursing facilities in California (98 beds).

It is one of 42 senior care facilities in Redlands and 1,165 skilled nursing facilities across California. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Plymouth Village 41 times across 8 inspections in the last three years, including 4 food-safety citations; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company
Humangood
Ownership type
Non profit - Corporation

Registered owners & officers

Humangood
Indirect owner · Additional disclosable party — 100% stake — since 2016
Humangood Norcal
Direct owner · Operational control · Additional disclosable party — 100% stake — since 1967
Baker Tilly Us Llp
Additional disclosable party — since 2024
Baker, Judith
Director — since 2012
Battison, William
Director — since 2016
Brown, Herman
Director — since 2016
Christopherson, Joanne
Director — since 2025
Cochrane, John
Officer · Operational control · Additional disclosable party — since 2009
Davis, Victoria
Operational control · Additional disclosable party — since 2023
Drake, Brett
Operational control · Additional disclosable party — since 2024
Feller, Irene
Director — since 2021
Ghassemi, Bethany
Officer · Operational control — since 2019
Griffith, Alan
Director — since 2019
Hansen
Additional disclosable party — since 2017
Harrison, Michael
Operational control · Additional disclosable party — since 2024
Holmes, Michelle
Director — since 2016
Humangood Socal
Operational control · Additional disclosable party — since 1967
Kelley, Albert
Director · Additional disclosable party — since 2016
Lopez, Jessica
Operational control — since 2020
Mcdonald, Andrew
Officer · Operational control · Additional disclosable party — since 2020
Nassar, Mohamed
Operational control · Additional disclosable party — since 2020
Ogus, Daniel
Officer · Operational control — since 1995
Roth, Sharon
Director — since 2018
U.s. Bank
Security-interest holder · Additional disclosable party — since 2018
Vangelisto, Gwen
Director · Operational control · Additional disclosable party — since 2021
Washington Federal
Additional disclosable party — since 2020

Regulatory standing

Federal court records
4 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)
Licensed / certified since
1968-03-29
CMS overall rating
4 of 5 stars
Health deficiencies
7 at the last standard inspection
Federal fines
None on record
Last standard inspection
2025-06-19
Nurse staffing
4.5 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges
$215 per day (≈ $6,540/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
6% Medicaid · 1% Medicare · 94% private/other
Occupancy
69% (fiscal year 2023)
Vs. state median
58% below the CA median of $514/day — full state cost breakdown

Services & coverage

Licensed beds
48
Medicare
Accepted
Medicaid
Accepted
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 4 food-safety citations on its three-year record — flagged below among the inspections.
2026-05-28Health inspectionComplaint-triggered1 citation
F-0842
D · No harm foundFrom a complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2026-06-04
2025-06-19Health inspection6 citations
F-0550
D · No harm found
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2025-07-10
F-0695
D · No harm found
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2025-07-10
F-0759
D · No harm found
Ensure medication error rates are not 5 percent or greater.
Corrected 2025-07-10
F-0812
F · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2025-07-10
F-0842
D · No harm found
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2025-07-10
F-0880
F · No harm found
Provide and implement an infection prevention and control program.
Corrected 2025-07-10
5 earlier / fire-safety inspections (34 citations)
2024-04-26Health inspection7 citations
F-0693
D · No harm found
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected 2024-05-20
F-0726
F · No harm found
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected 2024-05-20
F-0755
D · No harm found
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected 2024-05-20
F-0761
D · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2024-05-20
F-0804
F · No harm foundFood safety
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected 2024-05-20
F-0812
F · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2024-05-20
F-0880
D · No harm found
Provide and implement an infection prevention and control program.
Corrected 2024-05-20
2023-03-10Health inspection9 citations
F-0558
D · No harm found
Reasonably accommodate the needs and preferences of each resident.
Corrected 2023-04-18
F-0584
D · No harm found
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2023-04-18
F-0641
D · No harm found
Ensure each resident receives an accurate assessment.
Corrected 2023-04-18
F-0656
D · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2023-04-18
F-0690
D · No harm found
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected 2023-04-18
F-0755
D · No harm found
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected 2023-04-18
F-0812
F · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2023-04-18
F-0880
D · No harm found
Provide and implement an infection prevention and control program.
Corrected 2023-04-18
F-0921
D · No harm found
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected 2023-04-18
2025-06-19Fire-safety inspection2 citations
K-0345
F · No harm found
Have approved installation, maintenance and testing program for fire alarm systems.
Corrected 2025-07-16
K-0741
F · No harm found
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Corrected 2025-07-16
2024-04-26Fire-safety inspection1 citation
K-0923
D · No harm found
Have proper medical gas storage and administration areas.
Corrected 2024-05-24
2023-03-10Fire-safety inspection15 citations
E-0015
D · No harm found
Address subsistence needs for staff and patients.
Corrected 2023-04-20
E-0031
D · No harm found
Provide emergency officials' contact information.
Corrected 2023-04-20
E-0039
D · No harm found
Conduct testing and exercise requirements.
Corrected 2023-04-20
E-0041
E · No harm found
Implement emergency and standby power systems.
Corrected 2023-04-20
K-0161
E · No harm found
Use approved construction type or materials.
Corrected 2023-04-20
K-0211
D · No harm found
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Corrected 2023-04-20
K-0324
D · No harm found
Provide properly protected cooking facilities.
Corrected 2023-04-20
K-0325
D · No harm found
Have properly installed hallway dispensers for alcohol-based hand rub.
Corrected 2023-04-20
K-0351
D · No harm found
Install an approved automatic sprinkler system.
Corrected 2023-04-20
K-0353
D · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2023-04-20
K-0363
D · No harm found
Install corridor and hallway doors that block smoke.
Corrected 2023-04-20
K-0911
E · No harm found
Meet requirements for the installation and maintenance of electrical systems.
Corrected 2023-04-20
K-0918
F · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2023-04-20
K-0919
D · No harm found
Meet requirements for the use of electrical equipment.
Corrected 2023-04-20
K-0920
D · No harm found
Ensure proper usage of power strips and extension cords.
Corrected 2023-04-20
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 055914.

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 41 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
Unlock the full file
Citations, owner history, lawsuits — decoded into one PDF.
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Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered