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Nursing homeFAID #11800

Highlands Health and Rehabilitation Center

3549 NORRISWOOD, MEMPHIS, TN, 38111

(901) 325-7820

www.highlands-healthcenter.com

180 licensed beds

★★★★★2/5CMS Five-Star overall2/5 health inspections2/5 staffing3/5 quality measuresSource: CMS Care Compare

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Photo of HIGHLANDS HEALTH AND REHABILITATION CENTER

Photo via Google · Highlands Health & Rehabilitation Center

Address

3549 Norriswood

Memphis, TN 38111

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Public record summary

What we can show you for free.

Bed capacity

180

CMS facility ID

445165

Care type

Nursing home

County

Shelby

Facility name

Highlands Health and Rehabilitation Center

Street address

3549 NORRISWOOD

City / state / ZIP

Memphis, TN 38111

Phone

(901) 325-7820

Website

www.highlands-healthcenter.com

About this facility — Highlands Health and Rehabilitation Center

Highlands Health and Rehabilitation Center is a Medicare/Medicaid-certified skilled nursing facility in Memphis, Tennessee. It is licensed for 180 beds — well above the median for skilled nursing facilities in Tennessee (114 beds).

It is one of 99 senior care facilities in Memphis and 303 skilled nursing facilities across Tennessee. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Highlands Health and Rehabilitation Center 35 times across 8 inspections in the last three years, and CMS has imposed $22,925 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Champion Care

Ownership type

For profit - Corporation

Registered owners & officers

The Bay At Highlands Holdco Llc

Direct owner — 100% stake — since 2022

Tn2 Opco Holdings Llc

Indirect owner — 25% stake — since 2022

Legacy Snf Opco Holdings Llc

Indirect owner — 13% stake — since 2022

Legacy Snf Opco Holdings Trust

Indirect owner — 13% stake — since 2022

Bl Capital Group Holdings Llc

Indirect owner — 10% stake — since 2022

Champion Care Llc

Operational control — since 2022

Paul, Charlotte

Managing employee — since 2022

Ruvel, Menachem

Officer · Operational control — since 2022

Weinberg, Yisroel

Officer · Operational control — since 2022

Regulatory standing

Federal court records

2 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)

Licensed / certified since

1984-06-25

CMS overall rating

2 of 5 stars

Health deficiencies

8 at the last standard inspection

Federal fines

$22,925 total

Last standard inspection

2022-08-11

Nurse staffing

3.2 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$314 per day (≈ $9,550/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

82% Medicaid · 9% Medicare · 9% private/other

Occupancy

76% (fiscal year 2023)

Vs. state median

14% below the TN median of $367/day — full state cost breakdown

Services & coverage

Licensed beds

180

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily Open 24 hours

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

CleanNo food-safety or dietary citations in the last three years of federal inspections.

2026-02-10Health inspectionComplaint-triggered1 citation

F-0689

J · Immediate jeopardyFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

2025-10-14Health inspectionComplaint-triggered1 citation

F-0880

D · No harm foundFrom a complaint

Provide and implement an infection prevention and control program.

Corrected 2025-12-17

6 earlier / fire-safety inspections (33 citations)

2022-08-11Health inspection6 citations

F-0578

D · No harm found

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Corrected 2022-08-24

F-0582

D · No harm found

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

Corrected 2022-08-24

F-0689

E · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2022-08-24

F-0694

D · No harm found

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

Corrected 2022-08-24

F-0760

E · No harm found

Ensure that residents are free from significant medication errors.

Corrected 2022-08-24

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2022-08-30

2019-10-22Health inspection3 citations

F-0580

D · No harm found

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2019-12-05

F-0761

D · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2019-12-05

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2019-12-05

2018-12-06Health inspection5 citations

F-0550

D · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2019-01-06

F-0641

D · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2019-01-06

F-0690

D · No harm found

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Corrected 2019-01-06

F-0761

D · No harm found

Corrected 2019-01-06

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2019-01-06

2022-08-11Fire-safety inspection4 citations

K-0351

D · No harm found

Install an approved automatic sprinkler system.

Corrected 2022-09-19

K-0353

D · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2022-09-19

K-0761

D · No harm found

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Corrected 2022-08-31

K-0920

D · No harm found

Ensure proper usage of power strips and extension cords.

Corrected 2022-08-08

2019-10-22Fire-safety inspection13 citations

E-0001

D · No harm found

Establish an Emergency Preparedness Program (EP).

Corrected 2019-11-15

E-0015

D · No harm found

Address subsistence needs for staff and patients.

Corrected 2019-12-24

E-0026

D · No harm found

Establish roles under a Waiver declared by secretary.

Corrected 2019-12-24

K-0343

D · No harm found

Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.

Corrected 2019-11-13

K-0353

D · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2019-11-15

K-0355

D · No harm found

Properly select, install, inspect, or maintain portable fire extinguishes.

Corrected 2019-11-15

K-0372

D · No harm found

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Corrected 2019-12-24

K-0521

D · No harm found

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Corrected 2019-12-24

K-0541

D · No harm found

Install properly constructed and protected linen or trash chutes.

Corrected 2019-11-15

K-0741

D · No harm found

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

Corrected 2019-12-24

K-0761

D · No harm found

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Corrected 2019-11-15

K-0912

D · No harm found

Have power receptacles that are properly grounded.

Corrected 2019-11-15

K-0920

D · No harm found

Ensure proper usage of power strips and extension cords.

Corrected 2019-11-15

2018-12-06Fire-safety inspection2 citations

K-0353

D · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2019-01-06

K-0920

D · No harm found

Ensure proper usage of power strips and extension cords.

Corrected 2018-12-21

Federal penalties

2026-02-10Fine$22,925

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 445165.

Visitor reviews

What people say on Google.

3.674 ratings on Google

★★Dteller · 2026-06-26 · via Google
“I had a family member recently there whom we took home not to long ago this was our experience. Throughout the week if we had pheanetra or Cynthia all we got where bad attitudes when asked to do anything!!!! My family member expressed they where very rough with her when changing or giving a bath and she said they would gossip and talk when doing so and would talk about this one white girl vaunda s…”

★★★★★Sharon Coleman · 2026-04-28 · via Google
“I have a friend that became ill suddenly. It was difficult for most and though hopeful after getting out the hospital she would return home that wasn’t how it went. However her husband choose this location and I have to say, every time I have visit it’s clean, the air is fresh, and the people are amazing. It’s hard to see her sick but at least we know she is taken care of with exceptional love, …”

★★★★Stacey Burks · 2026-03-03 · via Google
“I want to recognize Yohana for doing such a great job in the office. She is always professional, answers calls, and makes sure things actually get taken care of. She doesn’t just sit behind the desk—she comes out on the property and handles business. You can tell she really cares about doing her job right, and I truly believe she would do amazing running her own property one day.”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 35 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered