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Nursing homeFAID #6210

Holland Home - Raybrook Manor

2121 RAYBROOK SE, GRAND RAPIDS, MI, 49546
(616) 235-5702
101 licensed beds
★★★★★5/5CMS Five-Star overall4/5 health inspections5/5 staffing5/5 quality measuresSource: CMS Care Compare

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Public record summary

What we can show you for free.
Bed capacity
101
CMS facility ID
235440
Care type
Nursing home
County
Kent
Facility name
Holland Home - Raybrook Manor
Street address
2121 RAYBROOK SE
City / state / ZIP
Grand Rapids, MI 49546
Phone
(616) 235-5702

About this facility — Holland Home - Raybrook Manor

Holland Home - Raybrook Manor is a Medicare/Medicaid-certified skilled nursing facility in Grand Rapids, Michigan. It is licensed for 101 beds — close to the median for skilled nursing facilities in Michigan (100 beds).

It is one of 87 senior care facilities in Grand Rapids and 423 skilled nursing facilities across Michigan. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Holland Home - Raybrook Manor 40 times across 10 inspections in the last three years, including 2 food-safety citations; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Ownership type
Non profit - Corporation

Registered owners & officers

Christian Living Services
Direct owner — 100% stake — since 2009
Authenticity Marketing Group
Additional disclosable party — since 2014
Concept Rehab, Inc.
Operational control — since 2025
Deckinga, Brandyn
Operational control · Additional disclosable party — since 2019
Demaagd, Scott
Director — since 2025
Duemler, Ronald
Operational control · Additional disclosable party — since 2000
Hidalgo, Carlos
Director — since 2022
Himmelein, Douglas
Operational control · Additional disclosable party — since 2021
Huntington
Additional disclosable party — since 2009
Johnson, Mark
Director · Officer — since 2021
Kinder, Adam
Officer · Operational control — since 2021
Knibbe, David
Director — since 2016
Malburg, Gary
Director · Officer — since 2012
Matro, Philip
Operational control · Additional disclosable party — since 2021
Myers, Timothy
Operational control · Additional disclosable party — since 2016
Nagelkerk, Jean
Director — since 2015
Plante & Moran Pllc
Additional disclosable party — since 2003
Raymond James
Additional disclosable party — since 2011
Saint Mary's Health Services
Additional disclosable party — since 2000
Sanchez, Nelson
Director · Officer — since 2017
Schaab, Scott
Operational control · Additional disclosable party — since 2006
Segovia, Gilbert
Director — since 2022
Smith, David
Director — since 2022
Tatreau, Anne
Operational control · Additional disclosable party — since 2011
Thole, Nick
Director — since 2016
Ursul, Mary
Director — since 2012
Vanderkooi, Marie
Director — since 2025
Vogel-vanderson, Susan
Director — since 2011
Vugteveen, Troy
Director · Officer · Operational control — since 2022
Watson, Sam
Director — since 2017

Regulatory standing

Licensed / certified since
1985-09-01
CMS overall rating
5 of 5 stars
Health deficiencies
4 at the last standard inspection
Federal fines
None on record
Last standard inspection
2026-03-12
Nurse staffing
4.8 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges
$268 per day (≈ $8,150/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
12% Medicaid · 1% Medicare · 88% private/other
Occupancy
83% (fiscal year 2023)
Vs. state median
42% below the MI median of $466/day — full state cost breakdown

Services & coverage

Licensed beds
101
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Visiting hours
Monday: 10:00 AM – 6:00 PM · Tuesday: 10:00 AM – 6:00 PM · Wednesday: 10:00 AM – 6:00 PM · Thursday: 10:00 AM – 6:00 PM · Friday: 10:00 AM – 6:00 PM · Saturday: 10:00 AM – 6:00 PM · Sunday: Closed
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 2 food-safety citations on its three-year record — flagged below among the inspections.
2026-06-24Health inspectionComplaint-triggered3 citations
F-0580
D · No harm foundFrom a complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected 2026-07-28
F-0684
J · Immediate jeopardyFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2026-07-28
F-0842
D · No harm foundFrom a complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2026-07-28
2026-03-12Health inspection1 citation
F-0584
E · No harm found
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2026-04-14
7 earlier / fire-safety inspections (36 citations)
2025-12-23Health inspectionComplaint-triggered2 citations
F-0600
D · No harm foundFrom a complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2026-01-27
F-0761
D · No harm foundFrom a complaint
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2026-01-27
2025-02-05Health inspection9 citations
F-0550
D · No harm found
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2025-03-11
F-0583
F · No harm found
Keep residents' personal and medical records private and confidential.
Corrected 2025-03-11
F-0585
D · No harm found
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected 2025-03-11
F-0609
D · No harm found
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2025-03-11
F-0657
D · No harm found
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2025-03-11
F-0689
G · Actual harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2025-03-11
F-0810
D · No harm foundFood safety
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Corrected 2025-03-11
F-0812
F · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2025-03-11
F-0880
D · No harm found
Provide and implement an infection prevention and control program.
Corrected 2025-03-11
2024-01-26Health inspectionComplaint-triggered6 citations
F-0600
D · No harm foundFrom a complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2024-01-02
F-0644
D · No harm found
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected 2024-02-27
F-0658
D · No harm found
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2024-02-27
F-0726
B · No harm found
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected 2024-02-27
F-0761
D · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2024-02-27
F-0883
D · No harm found
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected 2024-02-27
2023-11-29Health inspectionComplaint-triggered3 citations
F-0610
E · No harm foundFrom a complaint
Respond appropriately to all alleged violations.
Corrected 2024-01-02
F-0684
D · No harm foundFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2024-01-18
F-0689
E · No harm foundFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2024-01-02
2026-03-12Fire-safety inspection8 citations
K-0211
E · No harm found
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Corrected 2026-04-14
K-0324
E · No harm found
Provide properly protected cooking facilities.
Corrected 2026-04-14
K-0363
E · No harm found
Install corridor and hallway doors that block smoke.
Corrected 2026-04-14
K-0372
E · No harm found
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Corrected 2026-04-14
K-0511
E · No harm found
Have properly installed electrical wiring and gas equipment.
Corrected 2026-04-14
K-0711
E · No harm found
Provide a written emergency evacuation plan.
Corrected 2026-04-14
K-0753
E · No harm found
Have restrictions on the use of highly flammable decorations.
Corrected 2026-04-14
K-0781
E · No harm found
Have restrictions on the use of portable space heaters.
Corrected 2026-04-14
2025-02-05Fire-safety inspection1 citation
K-0211
F · No harm found
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Corrected 2025-03-11
2024-01-26Fire-safety inspection7 citations
K-0211
E · No harm found
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Corrected 2024-02-27
K-0222
E · No harm found
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Corrected 2024-02-27
K-0321
E · No harm found
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Corrected 2024-02-27
K-0324
E · No harm found
Provide properly protected cooking facilities.
Corrected 2024-02-27
K-0353
F · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2024-02-27
K-0363
F · No harm found
Install corridor and hallway doors that block smoke.
Corrected 2024-02-27
K-0372
E · No harm found
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Corrected 2024-02-27

Federal penalties

2025-02-05Medicare payment denial — 10 days
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 235440.

Visitor reviews

What people say on Google.
3.84 ratings on Google
★Trishtin Labelle · 2026-05-27 · via Google

“We’re paying around $10,000 a month, and the care is awful. They sit him in a chair all day, don’t help him walk, don’t give him therapy, and act like they’re too busy to do their jobs. He was injured while staff were present, and he’s only gotten worse since being here.Nurses are short, rude, and constantly on their phones. They even stuck him at the nursing station all night in a wheelchair “so …”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 40 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
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Citations, owner history, lawsuits — decoded into one PDF.
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Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered