Nursing homeFAID #6042
Optalis Health & Rehabilitation At Kent-crossing
2320 E BELTLINE SE, GRAND RAPIDS, MI, 49546
(616) 949-3000
182 licensed beds
★★★★★1/5CMS Five-Star overall1/5 health inspections3/5 staffing4/5 quality measuresSource: CMS Care Compare
Photo via Google · Optalis Health & Rehabilitation at Kent-Crossing
Public record summary
What we can show you for free.
Bed capacity
182
CMS facility ID
235103
Care type
Nursing home
County
Kent
Facility name
Optalis Health & Rehabilitation At Kent-crossing
Street address
2320 E BELTLINE SE
City / state / ZIP
Grand Rapids, MI 49546
Phone
(616) 949-3000
About this facility — Optalis Health & Rehabilitation At Kent-crossing
Optalis Health & Rehabilitation At Kent-crossing is a Medicare/Medicaid-certified skilled nursing facility in Grand Rapids, Michigan. It is licensed for 182 beds — well above the median for skilled nursing facilities in Michigan (100 beds).
It is one of 87 senior care facilities in Grand Rapids and 423 skilled nursing facilities across Michigan. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.
Federal inspectors have cited Optalis Health & Rehabilitation At Kent-crossing 96 times across 14 inspections in the last three years, including 2 food-safety citations; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.
This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.
Facility background
What the public record shows.
Ownership & operator
Parent company
Optalis Health & Rehabilitation
Ownership type
For profit - Corporation
Registered owners & officers
2320 E Beltline Ave Se Propco Llc
Additional disclosable party — since 2025
Cliftonlarsonallen Llp
Additional disclosable party — since 2025
Conner, Marianne
Additional disclosable party — since 2025
Link, Eric
Operational control · Additional disclosable party — since 2025
Miller-gill, Deshonique
Operational control — since 2025
Nwankwo, Uchebike
Operational control · Additional disclosable party — since 2025
Om Holdco 7 Llc
Direct owner — since 2025
Optum Management Solutions. Inc
Operational control · Additional disclosable party — since 2025
Patel, Rajan
Governing body · Officer — since 2025
Pinal R. Patel 2020 Irrevocable Family Trust Uad 10-6-2020
Direct owner — since 2025
Schlaupitz Madhavan
Additional disclosable party — since 2025
Sharon, Robert
Operational control — since 2025
Welltower Op, Llc
Additional disclosable party — since 2025
Regulatory standing
Federal court records
1 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)
Licensed / certified since
1967-01-01
CMS overall rating
1 of 5 stars
Health deficiencies
27 at the last standard inspection
Federal fines
None on record
Last standard inspection
2026-03-19
Nurse staffing
3.7 hours per resident per day
Cost & payer profile (FY2023 cost report)
Average billed charges
$511 per day (≈ $15,530/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
77% Medicaid · 4% Medicare · 19% private/other
Occupancy
70% (fiscal year 2023)
Vs. state median
10% above the MI median of $466/day — full state cost breakdown
Services & coverage
Licensed beds
182
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Visiting hours
Daily Open 24 hours
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.
Inspection record
Every citation, dated and graded.
Kitchen & food safety
Federal surveyors inspect the kitchen at every standard visit. This facility has 2 food-safety citations on its three-year record — flagged below among the inspections.
2026-03-19Health inspectionComplaint-triggered21 citations
F-0550
D · No harm foundFrom a complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2026-04-15
F-0552
D · No harm foundFrom a complaint
Ensure that residents are fully informed and understand their health status, care and treatments.
Corrected 2026-04-15
F-0561
D · No harm found
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected 2026-04-15
F-0578
D · No harm found
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected 2026-04-15
F-0580
D · No harm foundFrom a complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected 2026-04-15
F-0582
D · No harm found
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Corrected 2026-04-15
F-0584
D · No harm foundFrom a complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2026-04-15
F-0600
D · No harm foundFrom a complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2026-04-15
F-0602
D · No harm foundFrom a complaint
Protect each resident from the wrongful use of the resident's belongings or money.
Corrected 2026-04-15
F-0605
D · No harm found
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Corrected 2026-04-15
F-0607
D · No harm foundFrom a complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected 2026-04-15
F-0609
E · No harm foundFrom a complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2026-04-15
F-0637
D · No harm found
Assess the resident when there is a significant change in condition
Corrected 2026-04-15
F-0644
D · No harm found
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected 2026-04-15
F-0684
E · No harm foundFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2026-04-15
F-0693
D · No harm foundFrom a complaint
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected 2026-04-15
F-0695
E · No harm found
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2026-04-15
F-0756
D · No harm foundFrom a complaint
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected 2026-04-15
F-0760
G · Actual harmFrom a complaint
Ensure that residents are free from significant medication errors.
Corrected 2026-04-15
F-0883
D · No harm found
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected 2026-04-15
F-0921
E · No harm foundFrom a complaint
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected 2026-04-15
2025-08-07Health inspectionComplaint-triggered6 citations
F-0567
E · No harm foundFrom a complaint
Honor the resident's right to manage his or her financial affairs.
Corrected 2025-09-05
F-0580
D · No harm foundFrom a complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected 2025-09-05
F-0600
E · No harm foundFrom a complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2025-09-05
F-0609
E · No harm foundFrom a complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2025-09-05
F-0677
D · No harm foundFrom a complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2025-09-05
F-0725
E · No harm foundFrom a complaint
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected 2025-09-05
9 earlier / fire-safety inspections (69 citations)
2025-01-29Health inspectionComplaint-triggered16 citations
F-0550
E · No harm foundFrom a complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2025-02-25
F-0558
D · No harm found
Reasonably accommodate the needs and preferences of each resident.
Corrected 2025-02-25
F-0609
D · No harm foundFrom a complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2025-02-25
F-0641
D · No harm found
Ensure each resident receives an accurate assessment.
Corrected 2025-02-25
F-0644
D · No harm found
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected 2025-02-25
F-0656
D · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2025-02-25
F-0658
D · No harm found
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2025-02-25
F-0679
E · No harm found
Provide activities to meet all resident's needs.
Corrected 2025-02-25
F-0680
F · No harm found
Ensure the activities program is directed by a qualified professional.
Corrected 2025-02-25
F-0684
D · No harm found
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2025-02-25
F-0692
E · No harm found
Provide enough food/fluids to maintain a resident's health.
Corrected 2025-02-25
F-0699
D · No harm found
Provide care or services that was trauma informed and/or culturally competent.
Corrected 2025-02-25
F-0791
D · No harm found
Provide or obtain dental services for each resident.
Corrected 2025-02-25
F-0812
F · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2025-02-25
F-0880
F · No harm foundFrom a complaint
Provide and implement an infection prevention and control program.
Corrected 2025-04-01
F-0921
E · No harm found
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected 2025-02-25
2024-10-24Health inspectionComplaint-triggered3 citations
F-0625
D · No harm foundFrom a complaint
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Corrected 2024-11-13
F-0684
D · No harm foundFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2024-11-13
F-0689
D · No harm foundFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2024-11-13
2024-10-11Health inspectionComplaint-triggered3 citations
F-0689
D · No harm foundFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2024-07-22
F-0842
D · No harm foundFrom a complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2024-10-30
F-0880
D · No harm foundFrom a complaint
Provide and implement an infection prevention and control program.
Corrected 2024-10-30
2024-04-25Health inspectionComplaint-triggered5 citations
F-0554
D · No harm foundFrom a complaint
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected 2024-05-09
F-0573
D · No harm foundFrom a complaint
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Corrected 2024-05-09
F-0610
D · No harm foundFrom a complaint
Respond appropriately to all alleged violations.
Corrected 2024-03-08
F-0686
D · No harm foundFrom a complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected 2024-05-09
F-0692
D · No harm foundFrom a complaint
Provide enough food/fluids to maintain a resident's health.
Corrected 2024-05-09
2024-01-12Health inspectionComplaint-triggered13 citations
F-0558
D · No harm found
Reasonably accommodate the needs and preferences of each resident.
Corrected 2024-02-06
F-0578
D · No harm foundFrom a complaint
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected 2024-02-06
F-0580
D · No harm found
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected 2024-02-06
F-0623
E · No harm foundFrom a complaint
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected 2024-02-06
F-0644
D · No harm found
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected 2024-02-06
F-0660
D · No harm foundFrom a complaint
Plan the resident's discharge to meet the resident's goals and needs.
Corrected 2024-02-06
F-0684
D · No harm found
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2024-02-06
F-0695
D · No harm found
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2024-02-06
F-0697
D · No harm found
Provide safe, appropriate pain management for a resident who requires such services.
Corrected 2024-02-06
F-0790
D · No harm found
Provide routine and 24-hour emergency dental care for each resident.
Corrected 2024-02-06
F-0805
D · No harm foundFood safety
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Corrected 2024-02-06
F-0842
D · No harm found
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2024-02-06
F-0880
E · No harm found
Provide and implement an infection prevention and control program.
Corrected 2024-02-06
2023-10-12Health inspectionComplaint-triggered2 citations
F-0686
G · Actual harmFrom a complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected 2023-03-08
F-0698
D · No harm foundFrom a complaint
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected 2023-10-23
2026-03-19Fire-safety inspection12 citations
E-0009
F · No harm found
Include a process for Emergency Preparedness collaboration.
Corrected 2026-04-14
E-0015
F · No harm found
Address subsistence needs for staff and patients.
Corrected 2026-04-15
E-0029
F · No harm found
Develop a communication plan.
Corrected 2026-04-15
K-0222
F · No harm found
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Corrected 2026-04-15
K-0293
E · No harm found
Have properly located and lighted "Exit" signs.
Corrected 2026-04-15
K-0345
F · No harm found
Have approved installation, maintenance and testing program for fire alarm systems.
Corrected 2026-04-02
K-0363
E · No harm found
Install corridor and hallway doors that block smoke.
Corrected 2026-04-15
K-0371
F · No harm found
Have properly sized and located compartments to protect residents from smoke.
Corrected 2026-04-15
K-0711
F · No harm found
Provide a written emergency evacuation plan.
Corrected 2026-04-15
K-0712
F · No harm found
Have simulated fire drills held at unexpected times.
Corrected 2026-04-14
K-0911
D · No harm found
Meet requirements for the installation and maintenance of electrical systems.
Corrected 2026-04-15
K-0920
E · No harm found
Ensure proper usage of power strips and extension cords.
Corrected 2026-04-15
2025-01-29Fire-safety inspection6 citations
K-0222
E · No harm found
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Corrected 2025-02-25
K-0321
E · No harm found
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Corrected 2025-02-25
K-0324
F · No harm found
Provide properly protected cooking facilities.
Corrected 2025-02-25
K-0353
F · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2025-02-25
K-0363
E · No harm found
Install corridor and hallway doors that block smoke.
Corrected 2025-02-25
K-0521
F · No harm found
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Corrected 2025-02-25
2024-01-12Fire-safety inspection9 citations
K-0111
E · No harm found
Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.
Corrected 2024-02-06
K-0271
E · No harm found
Have exits that are accessible at all times.
Corrected 2024-02-06
K-0321
E · No harm found
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Corrected 2024-02-06
K-0353
F · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2024-02-06
K-0363
E · No harm found
Install corridor and hallway doors that block smoke.
Corrected 2024-02-06
K-0374
E · No harm found
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Corrected 2024-02-06
K-0511
E · No harm found
Have properly installed electrical wiring and gas equipment.
Corrected 2024-02-06
K-0918
F · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2024-02-06
K-0920
E · No harm found
Ensure proper usage of power strips and extension cords.
Corrected 2024-02-06
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 235103.
Visitor reviews
What people say on Google.
3.9★★★★★91 ratings on Google
★★★★★Alice McKay · 2026-05-29 · via Google“We are blessed to be able to collaborate with Optalis -Kent Crossing over the last month in the admission of a patient who was experiencing homelessness. We are truly grateful for the team's willingness to walk alongside this patient and understand the complexities he was facing. Huge thank you Sarah and Charity for helping him on his journey out of homelessness. And thank you to all of the nurse'…”
★★★★★Nancy Revaz (NAR) · 2026-06-05 · via Google“From my first day coming to stay. The staff had been great at accommodating my needs. The Doctors and nurses take the time to answer my questions. The nature surrounding this facility is an added bonus .”
★★★★★Ann Brown · 2025-11-05 · via Google“Alot of changes over last 5 months. Charity is working hard individually and collectively with residents to meet any changes they request. Activities is increasing their offered activities and adding new outings for residents to enjoy. Nurses are focused on individualized care. Dinning service is centered around an atmosphere of dinning out and the feel of home breakfast, lunch, and dinner. Soci…”
Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google
Inside your report
What unlocks when you order.
Ownership & corporate history
Primary tierPrior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more
Inspection citations — last 5 years
LockedThe 96 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.
Civil & criminal lawsuits
Advanced tier onlyActive civil suits
#
Federal dockets
CDC infection data
Unlock the full file
Citations, owner history, lawsuits — decoded into one PDF.
Original records
Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered